Washtopia
Washtopia is a 7-location express tunnel chain operating across 1 US state. Its weighted Google rating has slipped from 4.32★ to 3.70★ since 2025-11, a sustained decline measurable across 1,005 AI-extracted reviews.
Data updated · May 24, 2026
Key findings
- 7 express tunnel locations across 1 US state (largest footprint in Tennessee).
- Weighted rating drifted from 4.32★ to 3.70★ starting 2025-11 — a sustained chain-wide decline.
- Built from 1,005 AI-extracted Google reviews scored across 55 dimensions.
7 locations across 1 states · dot size scales with review volume
Washtopia stands out among 459 tracked chains for a recent rating drop. Rating fell from 4.32★ to 3.70★ starting 2025-11, with vehicle damage the leading complaint theme during the window. Operator-level drift analysis like this isn't something an individual Google Maps listing can surface.
Even with the recent drift, Staff scores +0.85 — the chain's bright spot. Equipment reliability runs sharply negative (-0.53) and is the most-likely contributor to the drift. The full review corpus (4,068) and the AI-scored subset (1,005) together drive the per-aspect signal.
About Washtopia
How many locations does Washtopia have?
+
What is the average customer rating at Washtopia?
+
What is Washtopia's damage rate?
+
What format of car wash is Washtopia?
+
What do customers like most about Washtopia?
+
What are common complaints about Washtopia?
+
Where does Washtopia have the most locations?
+
How easy is it to cancel a Washtopia membership?
+
How have Washtopia ratings and review volume trended over time?
28 months of monthly review velocity and rating data underpin the drift detection. Peak review volume: 1,377 reviews in 2025-07. The rating line below makes the inflection point easy to spot — the volume bars show whether customer flow tracked with the quality shift.
Monthly review volume
28 monthsAverage star rating by month
scale 1–5What customers love about Washtopia
- Staff
- +0.85
- Facility Cleanliness
- +0.73
- Wash Quality
- +0.36
Where customers complain about Washtopia
- Equipment Working
- -0.53
- Per-Wash Price
- -0.25
- Membership Value
- -0.08
Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →
Operational health signals
How much competition does Washtopia face at each site?
Competitive landscape per location: 3.7 avg within 1 mile, 21.0 within 3. Useful context for the drift — denser markets give customers more places to switch to.
Per-site competitor counts use haversine distance against the WashIndex location index; sister sites in the same chain are excluded.
What amenities do customers mention at Washtopia?
Customer-mentioned amenities at Washtopia; the percentages show how often each amenity comes up in reviews. Drift periods tend to surface specific amenity complaints (broken vacuums, missing dryers).
Which metros and cities does Washtopia have locations in?
Washtopia operates across the metros and cities below. Each link drills into the WashIndex per-metro or per-city market analysis, with Washtopia's position alongside every other operator.
Alternatives to Washtopia
The chains that compete with it most directly, compared.
Which states does Washtopia operate in?
Footprint: 7 locations across 1 state. concentrated in Tennessee (7). Per-state rating column below is where to look for geographic attribution of the drift.
| State | Locations | Total Reviews | Avg Rating |
|---|---|---|---|
| Tennessee | 7 | 4,068 | 4.62 |
What are the top Washtopia locations by review volume?
The per-location table is the most useful section for diagnosing chain-wide drift. Each row carries the site's own rating trajectory; the chain-wide drift may concentrate in just a handful of sites.
4.8 2,333 reviews 9 / 24 / 24
Trade-Area Competitors
- bp 0.24 mi · 3.1★
- Hermitage Rojo Reds Carwash 0.24 mi · 4.0★
- Touchless Automatic 0.27 mi · 4.1★
- Legacy Car Wash - Hermitage 0.33 mi · 3.9★
- Shell 0.35 mi · 2.0★
Operational Signals
- Staff +0.94
- Wash Quality +0.64
- Facility Cleanliness +0.64
- Equipment Working -0.39
Monthly Review Velocity
Spring Hill, TN 4878 Port Royal Rd 4.2 521 reviews 0 / 13 / 19
Trade-Area Competitors
Operational Signals
- Wait Time +1.00
- Facility Cleanliness +1.00
- Equipment Working -0.60
- Staff +0.56
Monthly Review Velocity
4.5 378 reviews 6 / 44 / 19
Trade-Area Competitors
- Djs All in One Auto Upholstery & U-Haul 0.14 mi · 4.9★
- Q.U.A.D. Auto Detailing 0.15 mi · 5.0★
- Team Perfect Auto Detailing 0.25 mi · 4.6★
- Amoco 0.29 mi · 3.0★
- Deep Steam - Carpet Cleaning ,Floor Care, Rug Cleaning Shop & Restoration ( Water, Mold, Fire) of Clarksville 0.58 mi · 5.0★
Operational Signals
- Wait Time +1.00
- Facility Cleanliness +1.00
- Staff +0.58
- Membership Value +0.33
Monthly Review Velocity
La Vergne, TN 5468 Murfreesboro Rd 4.6 291 reviews 4 / 20 / 28
Trade-Area Competitors
- Bartlett's Mobile Detailing LLC 0.24 mi · 5.0★
- Tidal Wave Auto Spa | Car Wash 0.37 mi · 4.6★
- Five Star Auto Collision 0.49 mi · 4.9★
- All Things Cleaned 0.89 mi · 3.5★
Operational Signals
- Staff +0.41
- Wait Time -0.33
- Facility Cleanliness +0.33
- Wash Quality +0.25
Monthly Review Velocity
Smyrna, TN 1956 Almaville Rd 4.5 279 reviews 2 / 7 / 29
Trade-Area Competitors
- Detail cartel 0.77 mi · 5.0★
- Grand Wash Express 0.95 mi · 4.8★
Operational Signals
- Wait Time +1.00
- Equipment Working -1.00
- Staff +0.83
- Per-Wash Price -0.78
Monthly Review Velocity
4.2 141 reviews 4 / 20 / 47
Trade-Area Competitors
- Aqua Jet Auto Wash 0.57 mi · 2.4★
- Hills Quick & Clean Auto Detailing 0.62 mi · 5.0★
- American Car Wash 0.78 mi · 4.4★
- Mitchell's Mobile Detailing 1.00 mi · 4.8★
Operational Signals
- Membership Value +1.00
- Equipment Working -0.67
- Staff +0.40
Monthly Review Velocity
4.3 125 reviews 1 / 19 / 7
Trade-Area Competitors
- Take 5 Car Wash 0.36 mi · 4.5★
Operational Signals
- Equipment Working -1.00
- Facility Cleanliness +1.00
- Staff +0.80
- Per-Wash Price -0.50
Monthly Review Velocity
Data as of 2026-05-24. Pick a format and click Copy.
WashIndex. (2026, May 24). Washtopia — WashIndex operator profile. https://washindex.com/car-wash-chains/washtopia
WashIndex. "Washtopia — WashIndex operator profile." WashIndex. Last modified May 24, 2026. https://washindex.com/car-wash-chains/washtopia.
"Washtopia — WashIndex operator profile." WashIndex, May. 24, 2026, https://washindex.com/car-wash-chains/washtopia.
@misc{washindex_car_wash_chains_washtopia_2026,
title = {{Washtopia — WashIndex operator profile}},
author = {{WashIndex}},
year = {2026},
month = {May},
url = {https://washindex.com/car-wash-chains/washtopia},
urldate = {2026-05-24},
} About this profile
Every operating-quality signal on this page is derived from 1,005 customer reviews of Washtopia locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 2 spam-flagged reviews were excluded from the aggregates.
See our full methodology for the extraction pipeline, validation samples, and aggregation logic. Term definitions in the glossary.
Machine-readable: JSON ↓ · API root
Free tools: ROI calculator · site opportunity · investment guide