The Wash Shop
The Wash Shop is a 8-state full service operator running 17 US locations, with its largest footprint in Missouri. Its weighted Google rating has slipped from 4.43★ to 4.15★ since 2025-01, a sustained decline measurable across 2,511 AI-extracted reviews.
Data updated · May 24, 2026
Key findings
- 17 full service locations across 8 US states (largest footprint in Missouri).
- Weighted rating drifted from 4.43★ to 4.15★ starting 2025-01 — a sustained chain-wide decline.
- Built from 2,511 AI-extracted Google reviews scored across 55 dimensions.
17 locations across 8 states · dot size scales with review volume
The defining signal for The Wash Shop right now is a sustained rating decline. Rating fell from 4.43★ to 4.15★ starting 2025-01, with wash result quality the leading complaint theme during the window. Operator-level drift analysis like this isn't something an individual Google Maps listing can surface.
Customers continue to praise staff (+0.80) most consistently despite the rating drift. Complaints cluster around equipment reliability — score -0.49 across 83 mentions. 6,880 customer reviews underpin the chain-wide read, 2,511 of them AI-extracted across 55 dimensions.
About The Wash Shop
How many locations does The Wash Shop have?
+
What is the average customer rating at The Wash Shop?
+
What is The Wash Shop's damage rate?
+
What format of car wash is The Wash Shop?
+
What do customers like most about The Wash Shop?
+
What are common complaints about The Wash Shop?
+
Where does The Wash Shop have the most locations?
+
How easy is it to cancel a The Wash Shop membership?
+
How have The Wash Shop ratings and review volume trended over time?
28 months of monthly review velocity and rating data underpin the drift detection. Peak review volume: 392 reviews in 2026-03. The rating line below makes the inflection point easy to spot — the volume bars show whether customer flow tracked with the quality shift.
Monthly review volume
28 monthsAverage star rating by month
scale 1–5What customers love about The Wash Shop
- Staff
- +0.80
- Wait Time
- +0.65
- Wash Quality
- +0.59
- Facility Cleanliness
- +0.56
- Membership Value
- +0.46
- Per-Wash Price
- +0.19
Where customers complain about The Wash Shop
- Equipment Working
- -0.49
Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →
Operational health signals
How much competition does The Wash Shop face at each site?
13.4 competing car washes within 1 mile of the average The Wash Shop site; 30.0 within 3 miles. Competitive density compounds the impact of any quality drift — there are alternatives within driving distance.
Per-site competitor counts use haversine distance against the WashIndex location index; sister sites in the same chain are excluded.
What amenities do customers mention at The Wash Shop?
Customer-mentioned amenities at The Wash Shop; the percentages show how often each amenity comes up in reviews. Drift periods tend to surface specific amenity complaints (broken vacuums, missing dryers).
Which metros and cities does The Wash Shop have locations in?
The Wash Shop operates across the metros and cities below. Each link drills into the WashIndex per-metro or per-city market analysis, with The Wash Shop's position alongside every other operator.
Alternatives to The Wash Shop
The chains that compete with it most directly, compared.
Which states does The Wash Shop operate in?
8 states; anchored in Missouri (5), Texas (4), and Illinois (3). Useful context for the drift — whether the rating drop is happening everywhere or concentrated in specific markets.
| State | Locations | Total Reviews | Avg Rating |
|---|---|---|---|
| Missouri | 5 | 1,963 | 4.36 |
| Texas | 4 | 2,027 | 4.42 |
| Illinois | 3 | 649 | 4.53 |
| Nevada | 1 | 1,305 | 3.90 |
| Wisconsin | 1 | 89 | 4.20 |
| Indiana | 1 | 83 | 4.00 |
| Michigan | 1 | 116 | 4.80 |
| California | 1 | 648 | 4.50 |
What are the top The Wash Shop locations by review volume?
Top 10 The Wash Shop locations by review volume below. Expand any row for the site's monthly velocity, competitor rings, and aspect-level signals — useful for attributing the drift.
3.9 1,305 reviews 3 / 29 / 42
Trade-Area Competitors
- Quick Wash I 0.39 mi · 3.9★
- Sierra Express Car Wash 0.77 mi · 4.2★
- North Peak Detailing LLC 0.91 mi · 5.0★
Operational Signals
- Membership Value +0.75
- Staff +0.74
- Facility Cleanliness +0.67
- Wait Time +0.49
Monthly Review Velocity
4.7 796 reviews 145 / 92 / 111
Trade-Area Competitors
- Firestone Car Detailing 0.10 mi · 4.5★
- University Car Wash & Vehicle Inspections 0.39 mi · 4.2★
- Dees Car Detailing Bizz, LLC 0.51 mi
- AutoGlow Car Detailing 0.51 mi
- Ollie’s Mobile Auto Detailing 0.51 mi · 5.0★
Operational Signals
- Staff +0.88
- Wash Quality +0.78
- Wait Time +0.77
- Facility Cleanliness +0.67
Monthly Review Velocity
Osage Beach, MO 3730 Osage Beach Pkwy 4.2 663 reviews 3 / 7 / 7
Trade-Area Competitors
- Ozark Horizons Cleaning Services 0.43 mi · 4.8★
- OCDetailers 0.73 mi · 4.9★
- Auto Spa Car Wash 0.76 mi · 4.4★
Operational Signals
- Equipment Working -1.00
- Membership Value -1.00
- Wait Time +0.64
- Per-Wash Price -0.41
Monthly Review Velocity
4.5 648 reviews 18 / 25 / 6
Trade-Area Competitors
- O`s Detailing 0.30 mi · 5.0★
- ATM Auto Detailing 0.42 mi
- Bray's Mobile Detailing 0.42 mi · 5.0★
- 1 Up Details – Mobile Car Detailing Merced 0.42 mi · 5.0★
- Sleek Detailing 0.42 mi · 5.0★
Operational Signals
- Wait Time +1.00
- Facility Cleanliness +1.00
- Staff +0.91
- Per-Wash Price +0.89
Monthly Review Velocity
4.2 614 reviews 14 / 123 / 123
Trade-Area Competitors
- Circle K | Car Wash 0.22 mi · 2.6★
- Circle K 0.23 mi · 2.8★
- 7-Eleven Car Wash 0.25 mi · 4.0★
- Revive Auto Detailing ATX 0.42 mi · 5.0★
- Detail Buddy 0.42 mi · 5.0★
Operational Signals
- Facility Cleanliness +1.00
- Staff +0.57
- Wait Time +0.46
- Wash Quality +0.44
Monthly Review Velocity
4.4 575 reviews 2 / 21 / 8
Trade-Area Competitors
- Phillips 66 0.78 mi · 4.0★
- Mid-MO Dents 0.99 mi · 5.0★
Operational Signals
- Equipment Working +1.00
- Facility Cleanliness +1.00
- Membership Value +1.00
- Staff +0.92
Monthly Review Velocity
Danville, IL 3543 N Vermilion St 4.5 473 reviews 1 / 5 / 6
Trade-Area Competitors
- Smitty's Car Wash 0.27 mi · 4.8★
Operational Signals
- Staff +0.90
- Wash Quality +0.73
- Per-Wash Price +0.64
- Equipment Working -0.60
Monthly Review Velocity
4.5 336 reviews 1 / 4 / 33
Trade-Area Competitors
- Texas Auto Club Mobile Detailing 0.60 mi · 4.9★
Operational Signals
- Equipment Working -1.00
- Facility Cleanliness -1.00
- Membership Value +0.93
- Staff +0.89
Monthly Review Velocity
4.4 293 reviews 9 / 15 / 7
Trade-Area Competitors
- Tidal Wave Auto Spa | Car Wash 0.38 mi · 4.5★
- Mr.Showroom LLC 0.45 mi · 5.0★
- LIKE NEW DETAILING 0.47 mi · 5.0★
- Jc Car Wash & Dj Quick Detail 0.51 mi
- Convenient Detailing 0.51 mi · 5.0★
Operational Signals
- Equipment Working -1.00
- Staff +0.79
- Wait Time +0.50
- Wash Quality +0.35
Monthly Review Velocity
4.0 281 reviews 4 / 96 / 87
Trade-Area Competitors
- Arbor Carwash 0.00 mi · 4.2★
- Island Shine Car Wash LLC 0.58 mi · 4.2★
- Xpress Carwash 0.87 mi · 3.3★
- Bat City Mobile Detailing 0.96 mi · 5.0★
Operational Signals
- Facility Cleanliness -1.00
- Staff +0.61
- Wait Time +0.56
- Wash Quality +0.49
Monthly Review Velocity
Data as of 2026-05-24. Pick a format and click Copy.
WashIndex. (2026, May 24). The Wash Shop — WashIndex operator profile. https://washindex.com/car-wash-chains/the-wash-shop
WashIndex. "The Wash Shop — WashIndex operator profile." WashIndex. Last modified May 24, 2026. https://washindex.com/car-wash-chains/the-wash-shop.
"The Wash Shop — WashIndex operator profile." WashIndex, May. 24, 2026, https://washindex.com/car-wash-chains/the-wash-shop.
@misc{washindex_car_wash_chains_the_wash_shop_2026,
title = {{The Wash Shop — WashIndex operator profile}},
author = {{WashIndex}},
year = {2026},
month = {May},
url = {https://washindex.com/car-wash-chains/the-wash-shop},
urldate = {2026-05-24},
} About this profile
Every operating-quality signal on this page is derived from 2,511 customer reviews of The Wash Shop locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 0 spam-flagged reviews were excluded from the aggregates.
See our full methodology for the extraction pipeline, validation samples, and aggregation logic. Term definitions in the glossary.
Machine-readable: JSON ↓ · API root
Free tools: ROI calculator · site opportunity · investment guide