Zoom Express Car Wash
Zoom Express Car Wash operates 8 express tunnel locations across 2 US states, anchored in Ohio (5 sites). Its weighted Google rating has slipped from 4.74★ to 3.68★ since 2024-07, a sustained decline measurable across 3,352 AI-extracted reviews.
Data updated · May 24, 2026
Key findings
- 8 express tunnel locations across 2 US states (largest footprint in Ohio).
- Weighted rating drifted from 4.74★ to 3.68★ starting 2024-07 — a sustained chain-wide decline.
- Built from 3,352 AI-extracted Google reviews scored across 55 dimensions.
8 locations across 2 states · dot size scales with review volume
Zoom Express Car Wash's headline numbers don't tell the full story — there's a rating drift underneath them. Rating fell from 4.74★ to 3.68★ starting 2024-07, with wash result quality the leading complaint theme during the window. Operator-level drift analysis like this isn't something an individual Google Maps listing can surface.
Even with the recent drift, Staff scores +0.96 — the chain's bright spot. The full review corpus (4,580) and the AI-scored subset (3,352) together drive the per-aspect signal.
Pricing varies across Zoom Express Car Wash's footprint. Across the 8 of 8 Zoom Express Car Wash locations with published pricing: median single car wash $10 (range $10–$25), median unlimited membership $22 per month (range $10 to $25 per month) — substantial variation across markets on the membership side. Cheapest tier tracked at any Zoom Express Car Wash: $10 per month at Zoom Express Car Wash (Silver).
How much does a Zoom Express Car Wash car wash cost?
Published menu pricing across Zoom Express Car Wash's footprint, captured from operator websites and the WashIndex AI calling agent. Pricing varies by location. 8 of 8 tracked locations have usable published pricing (100% coverage).
| Unlimited membership tiers at Zoom Express Car Wash | |||
|---|---|---|---|
| 1 | Express | 5 locations | $22 per mo ($15–$22) |
| 2 | Silver | 3 locations | $25 per mo ($10–$25) |
| 3 | Plus | 5 locations | $28 per mo ($20–$28) |
| 4 | Super | 4 locations | $38 per mo |
| 5 | Ultimate | 5 locations | $46 per mo ($35–$46) |
| Single wash menu at Zoom Express Car Wash | |||
|---|---|---|---|
| 1 | Silver | 3 locations | $10 ($10–$25) |
| 2 | Express | 2 locations | $10 |
| 3 | Plus | 2 locations | $12 |
| 4 | Super | 2 locations | $16 |
| 5 | Ultimate | 2 locations | $22 |
Pricing scraped from operator websites where published; the WashIndex AI calling agent rings up locations that don’t publish menus online to capture pricing directly.
About Zoom Express Car Wash
How many locations does Zoom Express Car Wash have?
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What is the average customer rating at Zoom Express Car Wash?
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What is Zoom Express Car Wash's damage rate?
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What format of car wash is Zoom Express Car Wash?
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What do customers like most about Zoom Express Car Wash?
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Where does Zoom Express Car Wash have the most locations?
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How easy is it to cancel a Zoom Express Car Wash membership?
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How much does a Zoom Express Car Wash car wash cost?
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How much does a Zoom Express Car Wash unlimited membership cost?
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Where can I find the cheapest Zoom Express Car Wash membership?
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How have Zoom Express Car Wash ratings and review volume trended over time?
The trends chart below is the section to read first for a chain in active drift. The rating fell from 4.74★ to 3.68★ starting 2024-07. Watch for whether monthly review volume tracks alongside the rating drop (indicating customer-mix shift) or stays steady (indicating operating-quality shift).
Monthly review volume
28 monthsAverage star rating by month
scale 1–5What customers love about Zoom Express Car Wash
- Staff
- +0.96
- Facility Cleanliness
- +0.96
- Wash Quality
- +0.87
- Wait Time
- +0.86
- Per-Wash Price
- +0.67
- Membership Value
- +0.49
- Equipment Working
- +0.31
Where customers complain about Zoom Express Car Wash
No strongly-negative aspect signals.
Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →
Operational health signals
How much competition does Zoom Express Car Wash face at each site?
Competitive landscape per location: 6.9 avg within 1 mile, 28.0 within 3. Useful context for the drift — denser markets give customers more places to switch to.
Per-site competitor counts use haversine distance against the WashIndex location index; sister sites in the same chain are excluded.
What amenities do customers mention at Zoom Express Car Wash?
Amenities most frequently mentioned in Zoom Express Car Wash reviews — useful context for the drift, since amenity-related complaints often surface when broader quality slips.
Which metros and cities does Zoom Express Car Wash have locations in?
Zoom Express Car Wash operates across the metros and cities below. Each link drills into the WashIndex per-metro or per-city market analysis, with Zoom Express Car Wash's position alongside every other operator.
Alternatives to Zoom Express Car Wash
The chains that compete with it most directly, compared.
Which states does Zoom Express Car Wash operate in?
Footprint: 8 locations across 2 states. anchored in Ohio (5) and Florida (3). Per-state rating column below is where to look for geographic attribution of the drift.
| State | Locations | Total Reviews | Avg Rating |
|---|---|---|---|
| Ohio | 5 | 1,420 | 4.44 |
| Florida | 3 | 3,160 | 4.95 |
What are the top Zoom Express Car Wash locations by review volume?
The per-location table is the most useful section for diagnosing chain-wide drift. Each row carries the site's own rating trajectory; the chain-wide drift may concentrate in just a handful of sites.
5.0 1,549 reviews 15 / 97 / 125
Trade-Area Competitors
- Flying Window Tinting 0.06 mi · 4.9★
- Executive Auto Body LLC 0.12 mi · 3.9★
- Classic Collision 0.30 mi · 4.6★
- Patty's Mobile Detailing LLC. 0.37 mi · 5.0★
- Michael's Paint & Body Inc. 0.51 mi · 4.6★
Operational Signals
- Wait Time +1.00
- Facility Cleanliness +1.00
- Staff +0.99
- Per-Wash Price +0.97
Monthly Review Velocity
Maitland, FL 160 Candace Dr 4.9 1,352 reviews 6 / 40 / 112
Trade-Area Competitors
- Tint Force 0.33 mi · 5.0★
- Aj's auto spa hand car wash 0.60 mi · 4.9★
- Kamilaprohands 0.60 mi · 5.0★
- Touch by J Details 0.88 mi
- Ride Revivers 0.88 mi
Operational Signals
- Staff +0.98
- Facility Cleanliness +0.97
- Wash Quality +0.93
- Wait Time +0.87
Monthly Review Velocity
Reynoldsburg, OH 8920 E Broad St 4.7 536 reviews 7 / 10 / 25
Trade-Area Competitors
- Ellison Detailing Co. 0.55 mi · 5.0★
- AK Auto Detail 0.57 mi · 4.8★
- Summit Road Car Wash 0.61 mi · 2.2★
- Scratch Terminator 0.67 mi · 5.0★
- Mike’s mobile detailing 0.67 mi
Operational Signals
- Facility Cleanliness +1.00
- Staff +0.94
- Wait Time +0.93
- Wash Quality +0.81
Monthly Review Velocity
4.3 382 reviews 4 / 4 / 21
Trade-Area Competitors
- Car Wash 0.62 mi · 4.0★
- Refresh Mobile Detailing 0.68 mi · 5.0★
- Sheetz 0.77 mi · 3.1★
- Primo auto car detailing 0.81 mi
Operational Signals
- Facility Cleanliness +1.00
- Per-Wash Price -0.50
- Membership Value -0.43
- Wait Time +0.33
Monthly Review Velocity
4.9 259 reviews 8 / 16 / 53
Trade-Area Competitors
- EAGLE PRO WASH Movil Detailing 0.30 mi · 4.8★
- Car Kem Products Inc 0.53 mi · 4.5★
- Blue Diamond Detailing 0.60 mi · 4.8★
- Gloss Warriors Detailing 0.65 mi · 5.0★
- Petito's Detailing 0.68 mi · 4.6★
Operational Signals
- Wait Time +1.00
- Staff +1.00
- Facility Cleanliness +1.00
- Membership Value +1.00
Monthly Review Velocity
Willoughby Hills, OH 2819 Bishop Rd 4.4 235 reviews 4 / 26 / 43
Trade-Area Competitors
- Sheetz 0.19 mi · 2.4★
- Junior’s Mobile Car Wash 0.84 mi
- Ken Ganley Automotive Detailing 0.95 mi · 5.0★
- Ken Ganley Subaru Wickliffe Service & Parts 0.98 mi · 4.5★
Operational Signals
- Wait Time +0.65
- Staff +0.57
- Per-Wash Price +0.50
- Facility Cleanliness +0.33
Monthly Review Velocity
New Albany, OH 4985 E Dublin Granville Rd 4.2 179 reviews 3 / 6 / 60
Trade-Area Competitors
- Moo Moo Express Car Wash 0.27 mi · 4.3★
- Captain Car Wash 0.44 mi · 4.3★
- Sheetz 0.48 mi · 3.9★
Operational Signals
- Equipment Working -0.75
- Staff +0.53
- Membership Value -0.43
- Wash Quality +0.41
Monthly Review Velocity
Euclid, OH 20500 Lakeland Blvd 4.0 88 reviews 8 / 25 / 36
Trade-Area Competitors
- Clarity Auto and Home 0.49 mi
- Greig's Premium Detailing 0.49 mi · 5.0★
- Cosmetic Auto Reflections llc 0.55 mi · 4.2★
- VIP HAND CAR WASH & DETAILING LLC 0.63 mi · 4.4★
- Selan's Auto Detailing 0.68 mi · 5.0★
Operational Signals
- Equipment Working -1.00
- Facility Cleanliness -1.00
- Staff +0.76
- Wait Time +0.33
Monthly Review Velocity
Data as of 2026-05-24. Pick a format and click Copy.
WashIndex. (2026, May 24). Zoom Express Car Wash — WashIndex operator profile. https://washindex.com/car-wash-chains/zoom-express-car-wash
WashIndex. "Zoom Express Car Wash — WashIndex operator profile." WashIndex. Last modified May 24, 2026. https://washindex.com/car-wash-chains/zoom-express-car-wash.
"Zoom Express Car Wash — WashIndex operator profile." WashIndex, May. 24, 2026, https://washindex.com/car-wash-chains/zoom-express-car-wash.
@misc{washindex_car_wash_chains_zoom_express_car_wash_2026,
title = {{Zoom Express Car Wash — WashIndex operator profile}},
author = {{WashIndex}},
year = {2026},
month = {May},
url = {https://washindex.com/car-wash-chains/zoom-express-car-wash},
urldate = {2026-05-24},
} About this profile
Every operating-quality signal on this page is derived from 3,352 customer reviews of Zoom Express Car Wash locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 0 spam-flagged reviews were excluded from the aggregates.
See our full methodology for the extraction pipeline, validation samples, and aggregation logic. Term definitions in the glossary.
Machine-readable: JSON ↓ · API root
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