{ "apiVersion": 1, "self": "https://washindex.com/api/chains/zoom-express-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/zoom-express-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "zoom-express-car-wash", "chain": { "name": "Zoom Express Car Wash", "website": "zoomexpresscarwash.com", "locationCount": 3 }, "generatedAt": "2026-05-24T18:34:41.877Z", "summary": { "locationCount": 8, "totalReviews": 4580, "avgRating": 4.790065502183406, "scoredReviews": 3352, "spamFlagged": 0, "statesServed": 2, "dominantFormat": "express_tunnel", "damageRate": 0.007756563245823389, "membershipMentionRate": 0.08621718377088305, "membershipCancellationRate": 0.10034602076124567, "membershipUnlimitedRate": 0.1695501730103806, "upsellPressureRate": 0.0005966587112171838 }, "formatRates": { "express_tunnel": 0.046539379474940336, "full_service": 0.014021479713603818, "self_serve_bay": 0.0053699284009546535, "inbay_automatic": 0.0002983293556085919, "hand_wash": 0.012529832935560859, "detail_shop": 0.0017899761336515514, "mobile_service": 0, "truck_rv_fleet": 0.003579952267303103 }, "aspectScores": { "price": 0.6728110599078341, "wait_time": 0.8554216867469879, "result_quality": 0.8660245183887916, "staff": 0.9606326889279437, "equipment_working": 0.31313131313131315, "cleanliness_of_facility": 0.9574468085106383, "membership_value": 0.49019607843137253 }, "aspectVolume": { "price": 217, "wait_time": 166, "result_quality": 1142, "staff": 2845, "equipment_working": 99, "cleanliness_of_facility": 188, "membership_value": 153 }, "amenities": { "has_free_vacuums": 0.04832935560859188, "has_paid_vacuums": 0.0038782816229116944, "has_mat_cleaner": 0.016706443914081145, "has_dog_wash": 0, "has_air_dryer": 0.009248210023866348, "has_hand_dry": 0.0002983293556085919, "uses_ceramic_spray": 0.0002983293556085919, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.0008949880668257757, "uses_tire_shine": 0.0017899761336515514, "water_reclamation_mentioned": 0, "app_mentioned": 0.0005966587112171838, "license_plate_recognition": 0.0029832935560859188 }, "priceTier": { "cheap": 61, "fair": 71, "expensive": 12 }, "topStrengths": [ { "aspect": "staff", "score": 0.9606326889279437, "mentions": 2845, "posMentions": 2788, "snippets": [ "Juli & Ava were very nice and helpful ☺️", "Nicole was nice and professional thanks!" ] }, { "aspect": "cleanliness_of_facility", "score": 0.9574468085106383, "mentions": 188, "posMentions": 184, "snippets": [ "Staff super friendly. Facilities are clean and well attended too. Other car washes have more resources when self cleaning. But staffs attention to detail are the best.", "Great customer service and facilites! The fact they provide everything you need for your car cleaning is so convenient! Alexis was so attentive to everyone there while vacuuming just gives this place that unique charm!" ] }, { "aspect": "result_quality", "score": 0.8660245183887916, "mentions": 1142, "posMentions": 1063, "snippets": [ "Best car wash in the city! Powerful vacuums!", "Best car wash in town! Dereeck got me right!" ] }, { "aspect": "wait_time", "score": 0.8554216867469879, "mentions": 166, "posMentions": 154, "snippets": [ "It’s crowded Today, but the line is moving quickly👍🏾", "Always quick service. Not necessarily always friendly service, but efficient." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": 0.31313131313131315, "mentions": 99, "negMentions": 34, "snippets": [ "great the first time. second time I went, the wash broke my windshield wiper", "Just fix the cameras for the membership lane if you aren't going to have people outside on a busy day." ] }, { "aspect": "membership_value", "score": 0.49019607843137253, "mentions": 153, "negMentions": 39, "snippets": [ "Terrible they don't honor the clean express from different cleans even with a member ship", "Horrible service. They took money out of my account for a service I didn't sign up for. I will never return." ] }, { "aspect": "price", "score": 0.6728110599078341, "mentions": 217, "negMentions": 35, "snippets": [ "Customer service was great! However, the gold car wash that was $20 did absolutely nothing. I went around twice and it still didn't get any dirt off. Definitely will not be coming back to get a car wash but the vacuum areas was very nice and staff was very attentive!", "$10 for a car wash that doesn’t get anything off your car, go anywhere else" ] }, { "aspect": "wait_time", "score": 0.8554216867469879, "mentions": 166, "negMentions": 12, "snippets": [ "Bought the monthly pass never works properly I have to wait each time them to go in and check my information. Today the guy dismissed me and said I didnt have one . Luckily I had my receipt.", "Car wash didn’t get the windows and there’s not a lot of shine to the car after we pay the diamond package which is the most expensive. But the people are great and the vacuum is great. The car wash was way to fast for how expensive it is" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-05", "extremeMonth": "2024-01", "baselineValue": 4.735294117647059, "windowValue": 4.269230769230769, "extremeValue": 4.043859649122807, "durationMonths": 5, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 3, "rate": 0.375 }, { "key": "staff", "label": "staff conduct", "count": 2, "rate": 0.25 }, { "key": "membership", "label": "membership / cancellation friction", "count": 1, "rate": 0.125 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Reynoldsburg", "state": "OH", "ym": "2024-04", "stars": 1, "text": "Have been going here since it opened and never had an issue until now. Wash scratched passenger side of my truck. Corporate didn't seem too concerned told me to report to the location. Reached out to them leaving VM no response, so couple days later stopped in and the kid running it acted like scratching a vehicles paint was just normal thing that happens. Took one photo and never heard back." }, { "city": "Reynoldsburg", "state": "OH", "ym": "2024-01", "stars": 1, "text": "Canceled back in August but they continued to charge me till now. Was happy with the wash till I had damage done to my car door. I mentioned it to them at the time and they denied responsibility for it. I would rate them ——-100 %. Customer service rep was no help and very rude. I’m now at Moo moo and I love it!!! I’ve had no damage to my car at all. Zoom stinks!!!!!" }, { "city": "Cleveland", "state": "OH", "ym": "2024-02", "stars": 1, "text": "Guy with a goatee said they close at 5 as I pulled in at 4:59. I understand there is a line but I am literally there. That is like a store closing a cashier station at 4:59 while you are waiting in line because they close at 5. He also was extremely rude when I said that their site shows they close at 6. When I have been able to get a car wash there was still plenty of areas that needed hand washed even when my car wasn’t that dirty and couldn’t be clean after a car wash. I will not return and don’t suggest anyone to go here where they don’t care about customers." }, { "city": "Willoughby Hills", "state": "OH", "ym": "2024-05", "stars": 1, "text": "Had a membership for several years. Started off alright, but then my Volvo's passenger side mirror incurred damage. I had it repaired at my own expense. A while later, the driver's side mirror incurred damage. I had it repaired at my own expense. More recently, my brand new Chrysler Pacifica incurred damage to the hood emblem. Now, it had just been brought to the dealership for its first oil change and I know they would have at least brought it to my attention in order to possibly gain additional business for completing the repair. I went back to the dealership approximately two weeks later --" } ] }, { "metric": "rating", "direction": "drop", "startMonth": "2024-07", "endMonth": "2024-10", "extremeMonth": "2024-09", "baselineValue": 4.735294117647059, "windowValue": 3.68, "extremeValue": 3.3523809523809525, "durationMonths": 4, "themes": [ { "key": "wash_quality", "label": "wash result quality", "count": 1, "rate": 0.3333333333333333 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Cleveland", "state": "OH", "ym": "2024-09", "stars": 1, "text": "$22 car wash and the car is still dirty. Gotta love the prices of stuff now. And gotta love the quality of things now." } ] }, { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-10", "extremeMonth": "2024-08", "baselineValue": 68, "windowValue": 12.1, "extremeValue": 5, "durationMonths": 10, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 3, "rate": 0.25 }, { "key": "membership", "label": "membership / cancellation friction", "count": 2, "rate": 0.16666666666666666 }, { "key": "staff", "label": "staff conduct", "count": 2, "rate": 0.16666666666666666 }, { "key": "wash_quality", "label": "wash result quality", "count": 1, "rate": 0.08333333333333333 }, { "key": "wait", "label": "wait time / slow throughput", "count": 1, "rate": 0.08333333333333333 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "New Albany", "state": "OH", "ym": "2024-06", "stars": 1, "text": "If you get any monthly membership, they do not use a sticker in the window, it goes off your license plate and literally half the time it never works! You have to sit there and wait for someone to come out and then go back inside and type your license plate number in. The car wash smells like sewer water when you go thru it. Also they do not cancel your membership when you ask. Beware." }, { "city": "Reynoldsburg", "state": "OH", "ym": "2024-04", "stars": 1, "text": "Have been going here since it opened and never had an issue until now. Wash scratched passenger side of my truck. Corporate didn't seem too concerned told me to report to the location. Reached out to them leaving VM no response, so couple days later stopped in and the kid running it acted like scratching a vehicles paint was just normal thing that happens. Took one photo and never heard back." }, { "city": "Reynoldsburg", "state": "OH", "ym": "2024-01", "stars": 1, "text": "Canceled back in August but they continued to charge me till now. Was happy with the wash till I had damage done to my car door. I mentioned it to them at the time and they denied responsibility for it. I would rate them ——-100 %. Customer service rep was no help and very rude. I’m now at Moo moo and I love it!!! I’ve had no damage to my car at all. Zoom stinks!!!!!" }, { "city": "Cleveland", "state": "OH", "ym": "2024-09", "stars": 1, "text": "$22 car wash and the car is still dirty. Gotta love the prices of stuff now. And gotta love the quality of things now." } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-06", "endMonth": "2026-04", "extremeMonth": "2025-10", "baselineValue": 68, "windowValue": 297.1818181818182, "extremeValue": 437.3333333333333, "durationMonths": 11, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 6.875, "avgCompetitorsRing3": 28, "avgCompetitorsRing5": 59.375, "medianRing1": 6.5, "medianRing3": 20.5, "medianRing5": 48 }, "timeseries": [ { "month": "2024-01", "reviews": 12, "avgRating": 3.6666666666666665 }, { "month": "2024-02", "reviews": 19, "avgRating": 4.421052631578948 }, { "month": "2024-03", "reviews": 16, "avgRating": 4.375 }, { "month": "2024-04", "reviews": 19, "avgRating": 4.2631578947368425 }, { "month": "2024-05", "reviews": 12, "avgRating": 4.5 }, { "month": "2024-06", "reviews": 18, "avgRating": 4.222222222222222 }, { "month": "2024-07", "reviews": 3, 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