Ultra Car Wash
Ultra Car Wash is a 2-state express tunnel operator running 8 US locations, with its largest footprint in Georgia. The chain's weighted rating fell 0.69 stars (4.83★ → 4.14★) starting 2024-01.
Data updated · May 24, 2026
Key findings
- 8 express tunnel locations across 2 US states (largest footprint in Georgia).
- Weighted rating drifted from 4.83★ to 4.14★ starting 2024-01 — a sustained chain-wide decline.
- Built from 3,303 AI-extracted Google reviews scored across 55 dimensions.
8 locations across 2 states · dot size scales with review volume
Ultra Car Wash is in a measurable rating drift. Rating fell from 4.83★ to 4.14★ starting 2024-01, with membership the leading complaint theme during the window. Read the monthly velocity chart alongside the rating chart — the two together usually reveal whether the drift is a quality story or a customer-mix story.
Even with the recent drift, Staff scores +0.89 — the chain's bright spot. Equipment reliability runs sharply negative (-0.23) and is the most-likely contributor to the drift. 3,303 AI-extracted reviews feed the cross-location aspect breakdown below.
About Ultra Car Wash
How many locations does Ultra Car Wash have?
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What is the average customer rating at Ultra Car Wash?
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What is Ultra Car Wash's damage rate?
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What format of car wash is Ultra Car Wash?
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What do customers like most about Ultra Car Wash?
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What are common complaints about Ultra Car Wash?
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Where does Ultra Car Wash have the most locations?
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How easy is it to cancel a Ultra Car Wash membership?
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How have Ultra Car Wash ratings and review volume trended over time?
Monthly review velocity and rating trends are where the drift becomes visible. The series below spans 2024-01 → 2026-04 across 28 months. Peak monthly volume hit 466 in 2026-02. The rating chart shows the timing of the drop most clearly.
Monthly review volume
28 monthsAverage star rating by month
scale 1–5What customers love about Ultra Car Wash
- Staff
- +0.89
- Wait Time
- +0.78
- Facility Cleanliness
- +0.71
- Wash Quality
- +0.68
- Per-Wash Price
- +0.23
- Membership Value
- +0.20
Where customers complain about Ultra Car Wash
- Equipment Working
- -0.23
Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →
Operational health signals
How much competition does Ultra Car Wash face at each site?
6.3 competing car washes within 1 mile of the average Ultra Car Wash site; 34.4 within 3 miles. Competitive density compounds the impact of any quality drift — there are alternatives within driving distance.
Per-site competitor counts use haversine distance against the WashIndex location index; sister sites in the same chain are excluded.
What amenities do customers mention at Ultra Car Wash?
Amenity mentions across 3,303 reviews. The amenities cited most often in the drift window often differ from the chain's all-time pattern.
Which metros and cities does Ultra Car Wash have locations in?
Ultra Car Wash operates across the metros and cities below. Each link drills into the WashIndex per-metro or per-city market analysis, with Ultra Car Wash's position alongside every other operator.
How does Ultra Car Wash stack up against other car wash chains?
Side-by-side comparisons of Ultra Car Wash and the chains it competes with — rating, damage rate, format mix, membership economics, and shared metros.
Alternatives to Ultra Car Wash
The chains that compete with it most directly, compared.
Which states does Ultra Car Wash operate in?
Ultra Car Wash's 8-location footprint spans 2 states; anchored in Georgia (6) and New York (2). The drift may or may not be uniform across the footprint — the state-level breakdown below is the first cut on geographic attribution.
| State | Locations | Total Reviews | Avg Rating |
|---|---|---|---|
| Georgia | 6 | 8,889 | 4.60 |
| New York | 2 | 116 | 2.78 |
What are the top Ultra Car Wash locations by review volume?
The per-location table is the most useful section for diagnosing chain-wide drift. Each row carries the site's own rating trajectory; the chain-wide drift may concentrate in just a handful of sites.
4.7 1,954 reviews 8 / 42 / 74
Trade-Area Competitors
- Express Car Wash 0.03 mi · 1.0★
- Mendez Hand Car Wash Deluxe LLC 0.56 mi · 4.1★
- 100% Hand Car Wash 0.56 mi · 3.8★
- bp 0.68 mi · 4.2★
- Luxury-X Mobile Detailers Of Duluth 0.70 mi · 4.4★
Operational Signals
- Wait Time +1.00
- Facility Cleanliness +1.00
- Staff +0.89
- Wash Quality +0.83
Monthly Review Velocity
4.6 1,762 reviews 13 / 62 / 38
Trade-Area Competitors
- SoFresh Car Detailing 0.14 mi
- A & B Diagnostic Auto Repair and Sales 0.22 mi · 4.3★
- Classic Collision 0.36 mi · 4.4★
- Tomlinson's Mobile Detailing LLC 0.42 mi · 5.0★
- Nico’s Mobile AutoDetail and Can Cleaning 0.53 mi · 5.0★
Operational Signals
- Staff +0.90
- Wait Time +0.80
- Facility Cleanliness +0.79
- Wash Quality +0.76
Monthly Review Velocity
4.6 1,706 reviews 2 / 63 / 69
Trade-Area Competitors
- Islandtide 0.11 mi · 5.0★
- GroupCouponz 0.80 mi
Operational Signals
- Staff +0.94
- Wait Time +0.78
- Wash Quality +0.65
- Per-Wash Price +0.43
Monthly Review Velocity
Lilburn, GA 4032 Lawrenceville Hwy 4.5 1,485 reviews 13 / 24 / 80
Trade-Area Competitors
- Carwash & Detailing Mobile Mr Shine 360º 0.10 mi · 5.0★
- Profinish Window Tinting | ATL Mobile Window Tinting 0.32 mi · 5.0★
- Superior Detailing 0.32 mi · 5.0★
- Top of the World Detailing 0.32 mi · 5.0★
- Sincere Mobile Detailing 0.32 mi
Operational Signals
- Staff +0.90
- Wash Quality +0.61
- Equipment Working -0.58
- Facility Cleanliness +0.42
Monthly Review Velocity
4.5 1,219 reviews 2 / 20 / 60
Trade-Area Competitors
- Chevron 0.05 mi · 2.0★
- bp 0.50 mi · 3.7★
Operational Signals
- Staff +0.91
- Wash Quality +0.81
- Wait Time +0.80
- Facility Cleanliness +0.75
Monthly Review Velocity
Tucker, GA 5712 Lawrenceville Hwy 4.7 763 reviews 8 / 41 / 93
Trade-Area Competitors
- M Emir Mobile Detailing 0.52 mi · 5.0★
- Amoco 0.72 mi · 3.9★
- Star Carwash 0.75 mi · 4.1★
- Right Touch Detailing & More 0.81 mi · 5.0★
- On The Go Auto Care - Atlanta Mobile Detailing & Maintenance 0.99 mi · 5.0★
Operational Signals
- Facility Cleanliness +0.81
- Staff +0.68
- Wait Time +0.65
- Wash Quality +0.63
Monthly Review Velocity
Watkins Glen, NY 509 E 4th St 2.8 98 reviews 0 / 1 / 2
Trade-Area Competitors
Operational Signals
- Per-Wash Price -1.00
- Equipment Working -1.00
- Facility Cleanliness -1.00
- Wash Quality -0.77
Monthly Review Velocity
2.7 18 reviews 4 / 22 / 66
Trade-Area Competitors
- Classy Chassy Car Wash 0.01 mi · 3.6★
- Phil's Laserwash 0.15 mi · 3.2★
- Road & Trail Detailing 0.55 mi
- UA Royal Detailing 0.75 mi · 4.5★
Operational Signals
- Staff -1.00
- Equipment Working -1.00
- Per-Wash Price -0.50
- Wash Quality -0.20
Monthly Review Velocity
Data as of 2026-05-24. Pick a format and click Copy.
WashIndex. (2026, May 24). Ultra Car Wash — WashIndex operator profile. https://washindex.com/car-wash-chains/ultra-car-wash
WashIndex. "Ultra Car Wash — WashIndex operator profile." WashIndex. Last modified May 24, 2026. https://washindex.com/car-wash-chains/ultra-car-wash.
"Ultra Car Wash — WashIndex operator profile." WashIndex, May. 24, 2026, https://washindex.com/car-wash-chains/ultra-car-wash.
@misc{washindex_car_wash_chains_ultra_car_wash_2026,
title = {{Ultra Car Wash — WashIndex operator profile}},
author = {{WashIndex}},
year = {2026},
month = {May},
url = {https://washindex.com/car-wash-chains/ultra-car-wash},
urldate = {2026-05-24},
} About this profile
Every operating-quality signal on this page is derived from 3,303 customer reviews of Ultra Car Wash locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 4 spam-flagged reviews were excluded from the aggregates.
See our full methodology for the extraction pipeline, validation samples, and aggregation logic. Term definitions in the glossary.
Machine-readable: JSON ↓ · API root
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