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Chain Profile

ModWash

ModWash operates 127 express tunnel locations across 12 US states, anchored in Pennsylvania (24 sites). The chain's weighted rating fell 0.42 stars (4.57★ → 4.15★) starting 2025-02.

modwash.com Express Tunnel

Data updated · May 24, 2026

Key findings

  • 127 express tunnel locations across 12 US states (largest footprint in Pennsylvania).
  • Weighted rating drifted from 4.57★ to 4.15★ starting 2025-02 — a sustained chain-wide decline.
  • Built from 70,105 AI-extracted Google reviews scored across 55 dimensions.

127 locations across 12 states · dot size scales with review volume

Executive Summary auto-generated from review signals

The defining signal for ModWash right now is a sustained rating decline. 127 locations across 12 states; anchored in Pennsylvania (24), Florida (21), and Ohio (20). Read the monthly velocity chart alongside the rating chart — the two together usually reveal whether the drift is a quality story or a customer-mix story.

Even with the recent drift, Staff scores +0.94 — the chain's bright spot. Complaints cluster around equipment reliability — score -0.33 across 2,667 mentions. 182,068 customer reviews underpin the chain-wide read, 70,105 of them AI-extracted across 55 dimensions.

Frequently Asked Questions

About ModWash

How many locations does ModWash have?

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ModWash operates 127 car wash locations across 12 states.

What is the average customer rating at ModWash?

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ModWash's review-weighted average rating is 4.85★ across 182,068 Google reviews from 127 locations.

What is ModWash's damage rate?

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0.8% of reviewers mention damage to their vehicle at ModWash, based on WashIndex's LLM extraction of 70,105 reviews. The dataset-wide average across all car wash chains is roughly 1–3%.

What format of car wash is ModWash?

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ModWash is predominantly an Express Tunnel chain, with secondary presence in Express Tunnel.

What do customers like most about ModWash?

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Across 70,105 AI-extracted Google reviews, ModWash customers most often praise friendly, helpful staff, clean facilities, and the quality of the wash. The strongest signal is staff interactions, cited positively in 57,699 reviews (net sentiment +0.94 on a -1 to +1 scale). A representative review: "Awesome time! Had great service from Tamia!"

What are common complaints about ModWash?

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The most common complaints about ModWash center on broken or poorly-maintained equipment. The strongest negative signal is equipment reliability, cited critically in 1,761 reviews (net sentiment -0.33 on a -1 to +1 scale). A representative review: "The wash is good but their vacuum is bad! Either vacuum spot does not have one or the suction is horrible!"

Where does ModWash have the most locations?

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ModWash's largest state by location count is Pennsylvania with 24 sites (averaging 4.84★ across 28,019 reviews).

How easy is it to cancel a ModWash membership?

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12.4% of ModWash reviewers who discuss the membership program mention cancellation friction — for context, the dataset-wide rate is roughly 10–15% across major car wash chains.
Locations
127
States Served
12
Total Reviews
182K
Avg Rating
4.85
Damage Rate
0.8%
See leaderboard →
Cancel Friction
12.4%
of mem-mentioning reviews
See leaderboard →
01 Trends Over Time

How have ModWash ratings and review volume trended over time?

28 months of monthly review velocity and rating data underpin the drift detection. Peak review volume: 12,248 reviews in 2024-03. The rating line below makes the inflection point easy to spot — the volume bars show whether customer flow tracked with the quality shift.

Monthly review volume

28 months
12,2489,1866,1243,06202024-012024-042024-072024-102025-012025-042025-072025-102026-012026-04

Average star rating by month

scale 1–5
1.02.03.04.05.02024-012024-042024-072024-102025-012025-042025-072025-102026-012026-04

What customers love about ModWash

Staff
+0.94
Facility Cleanliness
+0.79
Wash Quality
+0.75
Wait Time
+0.64
Membership Value
+0.25
Per-Wash Price
+0.24

Where customers complain about ModWash

Equipment Working
-0.33

Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →

Operational health signals

Damage Claim Rate
0.8%
Reviewer-reported vehicle damage
Membership Mention Rate
8.5%
Share of reviews discussing the program
Cancellation Friction
12.4%
Of mem-mentioning reviews
Upsell Pressure
0.3%
Reviewer complaints about pushy sales
02 Competitive Landscape

How much competition does ModWash face at each site?

4.4 competing car washes within 1 mile of the average ModWash site; 21.6 within 3 miles. Competitive density compounds the impact of any quality drift — there are alternatives within driving distance.

Per-site competitor counts use haversine distance against the WashIndex location index; sister sites in the same chain are excluded.

Within 1 mile
4.4
avg · median 4
Within 1 – 3 miles
21.6
avg · median 16
Within 3 – 5 miles
32.1
avg · median 24
03 Amenities Mentioned

What amenities do customers mention at ModWash?

Customer-mentioned amenities at ModWash; the percentages show how often each amenity comes up in reviews. Drift periods tend to surface specific amenity complaints (broken vacuums, missing dryers).

Free Vacuums
3.5% of reviews
Floor-Mat Cleaner
2.0% of reviews
Hand Dry
1.6% of reviews
Tire Shine
0.8% of reviews
Air Dryer
0.7% of reviews
Paid Vacuums
0.5% of reviews
Markets Where ModWash operates

Which metros and cities does ModWash have locations in?

ModWash operates across the metros and cities below. Each link drills into the WashIndex per-metro or per-city market analysis, with ModWash's position alongside every other operator.

Cities (18)
Compare Head-to-head

How does ModWash stack up against other car wash chains?

Side-by-side comparisons of ModWash and the chains it competes with — rating, damage rate, format mix, membership economics, and shared metros.

Competitor set

Alternatives to ModWash

The chains that compete with it most directly, compared.

Ownership

Who owns ModWash?

Ownership structure, franchise status, and acquisition history.

04 Geographic Footprint

Which states does ModWash operate in?

12 states; anchored in Pennsylvania (24), Florida (21), and Ohio (20). Useful context for the drift — whether the rating drop is happening everywhere or concentrated in specific markets.

State Locations Total Reviews Avg Rating
Pennsylvania 24 28,019 4.84
Florida 21 46,724 4.85
Ohio 20 26,672 4.86
North Carolina 15 22,048 4.87
South Carolina 13 14,596 4.85
New Jersey 11 13,608 4.79
Tennessee 9 16,972 4.89
Georgia 4 3,840 4.85
Alabama 3 4,353 4.90
Virginia 3 2,273 4.86
Maryland 3 2,584 4.83
Delaware 1 379 4.70
05 Per-Location Drill-Down

What are the top ModWash locations by review volume?

Per-location drill-down — useful for attributing the drift to specific sites. Top 10 by review volume shown; 127 total in the dataset. Expand any row to see per-site monthly velocity and aspect breakdown.

Davenport, FL 49483 US-27 City › Metro ›
4.9 4,952 reviews Comp 4 / 5 / 38

Trade-Area Competitors

Within 1 mi 4 (3.9★)
1 – 3 mi 5 (5.0★)
3 – 5 mi 38 (4.6★)
Nearest competitors (≤ 1 mi)
  • Circle K | Car Wash 0.54 mi · 3.3★
  • Circle K 0.54 mi · 3.3★
  • 7-Eleven Car Wash 0.58 mi
  • Sambos Detailing 0.94 mi · 5.0★

Operational Signals

Damage rate 0.4%
Cancel friction 13.2%
Mem mention rate 4.7%
Scored reviews 1,122
Most-distinctive aspects
  • Staff +0.96
  • Facility Cleanliness +0.93
  • Wait Time +0.92
  • Wash Quality +0.89

Monthly Review Velocity

2024-05 2026-04
Plant City, FL 2511 James L Redman Pkwy
4.9 4,654 reviews Comp 5 / 20 / 18

Trade-Area Competitors

Within 1 mi 5 (4.6★)
1 – 3 mi 20 (4.7★)
3 – 5 mi 18 (4.9★)
Nearest competitors (≤ 1 mi)
  • Oasis Auto Bath 0.45 mi · 4.1★
  • A Touch Of Class mobile detailing 0.82 mi · 5.0★
  • Octopus Car Wash Plant City 0.92 mi · 4.6★
  • KJ Auto Detailing 0.99 mi · 4.6★
  • A & M's Luxury Detailing 0.99 mi

Operational Signals

Damage rate 0.7%
Cancel friction 26.8%
Mem mention rate 5.2%
Scored reviews 1,373
Most-distinctive aspects
  • Staff +0.95
  • Wash Quality +0.83
  • Facility Cleanliness +0.65
  • Equipment Working -0.47

Monthly Review Velocity

2024-01 2026-04
Mechanicsburg, PA 6465 Carlisle Pike City › Metro ›
4.9 4,548 reviews Comp 3 / 26 / 17

Trade-Area Competitors

Within 1 mi 3 (4.8★)
1 – 3 mi 26 (4.6★)
3 – 5 mi 17 (4.3★)
Nearest competitors (≤ 1 mi)
  • Matt Bower Auto Detailing 0.47 mi · 4.6★
  • Shiny Shell Carwash 0.72 mi · 4.8★
  • Shiners Automotive Detailing 0.91 mi · 4.9★

Operational Signals

Damage rate 1.0%
Cancel friction 15.8%
Mem mention rate 7.6%
Scored reviews 998
Most-distinctive aspects
  • Staff +0.95
  • Facility Cleanliness +0.82
  • Wash Quality +0.71
  • Wait Time +0.59

Monthly Review Velocity

2024-01 2026-04
Brandon, FL 407 E Bloomingdale Ave City › Metro ›
4.9 4,524 reviews Comp 3 / 28 / 66

Trade-Area Competitors

Within 1 mi 3 (4.9★)
1 – 3 mi 28 (4.7★)
3 – 5 mi 66 (4.7★)
Nearest competitors (≤ 1 mi)
  • Mynor_Detailz 0.26 mi
  • Car Wash 0.50 mi · 4.8★
  • TNS Mobile Car Detailing Of Brandon 0.70 mi · 5.0★

Operational Signals

Damage rate 0.5%
Cancel friction 9.8%
Mem mention rate 10.7%
Scored reviews 1,627
Most-distinctive aspects
  • Staff +0.95
  • Wash Quality +0.77
  • Facility Cleanliness +0.66
  • Wait Time +0.65

Monthly Review Velocity

2024-02 2026-04
Kissimmee, FL 4389 W Vine St City › Metro ›
4.9 4,186 reviews Comp 5 / 58 / 84

Trade-Area Competitors

Within 1 mi 5 (4.8★)
1 – 3 mi 58 (4.5★)
3 – 5 mi 84 (4.7★)
Nearest competitors (≤ 1 mi)
  • Mister Car Wash 0.68 mi · 4.4★
  • J.L car wash and detailing 0.69 mi · 4.7★
  • Apex Auto Mobile Detailing 0.81 mi · 5.0★
  • Prime Shine Mobile Auto Detailing 0.96 mi · 5.0★
  • JJ Elite Auto Detailing 1.00 mi · 4.8★

Operational Signals

Damage rate 0.5%
Cancel friction 11.0%
Mem mention rate 6.0%
Scored reviews 1,213
Most-distinctive aspects
  • Staff +0.95
  • Wash Quality +0.78
  • Facility Cleanliness +0.76
  • Wait Time +0.66

Monthly Review Velocity

2024-02 2026-04
Davenport, FL 8087 Lake Wilson Rd City › Metro ›
4.9 4,095 reviews Comp 0 / 30 / 25

Trade-Area Competitors

Within 1 mi 0
1 – 3 mi 30 (4.6★)
3 – 5 mi 25 (4.8★)

Operational Signals

Damage rate 0.7%
Cancel friction 22.2%
Mem mention rate 6.6%
Scored reviews 1,226
Most-distinctive aspects
  • Facility Cleanliness +0.95
  • Staff +0.94
  • Wait Time +0.81
  • Wash Quality +0.77

Monthly Review Velocity

2024-01 2026-04
St. Petersburg, FL 2900 22nd Ave N City › Metro ›
4.7 4,045 reviews Comp 11 / 107 / 76

Trade-Area Competitors

Within 1 mi 11 (4.8★)
1 – 3 mi 107 (4.7★)
3 – 5 mi 76 (4.6★)
Nearest competitors (≤ 1 mi)
  • Average Detailing 0.22 mi
  • Pinellas PPF 0.41 mi · 5.0★
  • Specialty Auto Detailing 0.42 mi · 4.8★
  • Woodie's Wash Shack 0.48 mi · 3.8★
  • Tidal Wave Auto Spa | Car Wash 0.49 mi · 4.7★

Operational Signals

Damage rate 0.6%
Cancel friction 20.5%
Mem mention rate 5.2%
Scored reviews 1,406
Most-distinctive aspects
  • Staff +0.95
  • Wash Quality +0.87
  • Facility Cleanliness +0.67
  • Equipment Working -0.57

Monthly Review Velocity

2024-01 2026-04
Pinellas Park, FL 6875 49th Street N City › Metro ›
4.8 3,931 reviews Comp 20 / 53 / 153

Trade-Area Competitors

Within 1 mi 20 (4.8★)
1 – 3 mi 53 (4.7★)
3 – 5 mi 153 (4.5★)
Nearest competitors (≤ 1 mi)
  • Topflight Detailing 0.28 mi · 5.0★
  • VV Auto Detailing 0.32 mi · 4.4★
  • Fresh Start Detail Co. 0.42 mi · 4.2★
  • Custom Image llc 0.45 mi
  • Hell's Detailing I Ceramic Coating | Paint Protection Film | Paint Correction 0.62 mi · 5.0★

Operational Signals

Damage rate 0.8%
Cancel friction 14.8%
Mem mention rate 5.4%
Scored reviews 1,137
Most-distinctive aspects
  • Staff +0.95
  • Wash Quality +0.72
  • Wait Time +0.65
  • Equipment Working -0.64

Monthly Review Velocity

2024-01 2026-04
Spartanburg, SC 98 Garner Rd City › Metro ›
4.9 3,296 reviews Comp 4 / 30 / 43

Trade-Area Competitors

Within 1 mi 4 (4.5★)
1 – 3 mi 30 (4.5★)
3 – 5 mi 43 (4.1★)
Nearest competitors (≤ 1 mi)
  • Tip Top Auto Detailing 0.43 mi · 4.7★
  • Top Notch Automotive LLC 0.76 mi · 5.0★
  • Blood Brothers Wash and Detailing 0.80 mi · 4.3★
  • Sparkle City Car Wash 0.88 mi · 4.0★

Operational Signals

Damage rate 0.4%
Cancel friction 10.0%
Mem mention rate 5.0%
Scored reviews 1,407
Most-distinctive aspects
  • Wait Time +1.00
  • Staff +0.97
  • Facility Cleanliness +0.92
  • Wash Quality +0.84

Monthly Review Velocity

2024-01 2026-04
Hixson, TN 5532 TN-153
4.9 2,974 reviews Comp 2 / 17 / 39

Trade-Area Competitors

Within 1 mi 2 (5.0★)
1 – 3 mi 17 (4.5★)
3 – 5 mi 39 (4.9★)
Nearest competitors (≤ 1 mi)
  • Classic Collision 0.44 mi · 5.0★
  • Premiere Auto Detailing, LLC 0.99 mi · 5.0★

Operational Signals

Damage rate 0.3%
Cancel friction 18.9%
Mem mention rate 4.2%
Scored reviews 1,264
Most-distinctive aspects
  • Staff +0.97
  • Wash Quality +0.87
  • Facility Cleanliness +0.76
  • Wait Time +0.54

Monthly Review Velocity

2024-01 2026-04
Cite this page

Data as of 2026-05-24. Pick a format and click Copy.

APA
WashIndex. (2026, May 24). ModWash — WashIndex operator profile. https://washindex.com/car-wash-chains/modwash
Chicago
WashIndex. "ModWash — WashIndex operator profile." WashIndex. Last modified May 24, 2026. https://washindex.com/car-wash-chains/modwash.
MLA
"ModWash — WashIndex operator profile." WashIndex, May. 24, 2026, https://washindex.com/car-wash-chains/modwash.
BibTeX
@misc{washindex_car_wash_chains_modwash_2026,
  title  = {{ModWash — WashIndex operator profile}},
  author = {{WashIndex}},
  year   = {2026},
  month  = {May},
  url    = {https://washindex.com/car-wash-chains/modwash},
  urldate = {2026-05-24},
}

About this profile

Every operating-quality signal on this page is derived from 70,105 customer reviews of ModWash locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 17 spam-flagged reviews were excluded from the aggregates.

See our full methodology for the extraction pipeline, validation samples, and aggregation logic. Term definitions in the glossary.

Machine-readable: JSON ↓ · API root

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