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Chain Profile

TLC Carwash

TLC Carwash operates 5 express tunnel locations across 1 US state, anchored in Utah (5 sites). The chain's weighted rating fell 0.32 stars (4.08★ → 3.76★) starting 2024-07.

curtscarwash.com Express Tunnel

Data updated · May 24, 2026

Key findings

  • 5 express tunnel locations across 1 US state (largest footprint in Utah).
  • Weighted rating drifted from 4.08★ to 3.76★ starting 2024-07 — a sustained chain-wide decline.
  • Built from 249 AI-extracted Google reviews scored across 55 dimensions.

5 locations across 1 states · dot size scales with review volume

Executive Summary auto-generated from review signals

TLC Carwash stands out among 459 tracked chains for a recent rating drop. Rating fell from 4.08★ to 3.76★ starting 2024-07, with service amenities cut the leading complaint theme during the window. Operator-level drift analysis like this isn't something an individual Google Maps listing can surface.

Even with the recent drift, Wait time scores +0.80 — the chain's bright spot. The full review corpus (1,414) and the AI-scored subset (249) together drive the per-aspect signal.

Frequently Asked Questions

About TLC Carwash

How many locations does TLC Carwash have?

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TLC Carwash operates 5 car wash locations in Utah only.

What is the average customer rating at TLC Carwash?

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TLC Carwash's review-weighted average rating is 4.03★ across 1,414 Google reviews from 5 locations.

What is TLC Carwash's damage rate?

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0.4% of reviewers mention damage to their vehicle at TLC Carwash, based on WashIndex's LLM extraction of 249 reviews. The dataset-wide average across all car wash chains is roughly 1–3%.

What format of car wash is TLC Carwash?

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TLC Carwash is predominantly an Express Tunnel chain, with secondary presence in In-Bay Automatic.

What do customers like most about TLC Carwash?

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Across 249 AI-extracted Google reviews, TLC Carwash customers most often praise short wait times, the quality of the wash, and value for the price. The strongest signal is wait times, cited positively in 71 reviews (net sentiment +0.80 on a -1 to +1 scale). A representative review: "Great, fast, in and out in a timely manner... great to work with."

Where does TLC Carwash have the most locations?

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TLC Carwash's largest state by location count is Utah with 5 sites (averaging 4.03★ across 1,414 reviews).
Locations
5
States Served
1
Total Reviews
1K
Avg Rating
4.03
Damage Rate
0.4%
Cancel Friction
33.3%
of mem-mentioning reviews
01 Trends Over Time

How have TLC Carwash ratings and review volume trended over time?

The trends chart below is the section to read first for a chain in active drift. The rating fell from 4.08★ to 3.76★ starting 2024-07. Watch for whether monthly review volume tracks alongside the rating drop (indicating customer-mix shift) or stays steady (indicating operating-quality shift).

Monthly review volume

28 months
211611502024-012024-042024-072024-102025-012025-042025-072025-102026-012026-04

Average star rating by month

scale 1–5
1.02.03.04.05.02024-012024-042024-072024-102025-012025-042025-072025-102026-012026-04

What customers love about TLC Carwash

Wait Time
+0.80
Wash Quality
+0.51
Per-Wash Price
+0.44
Staff
+0.27

Where customers complain about TLC Carwash

Equipment Working
-0.38

Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →

Operational health signals

Damage Claim Rate
0.4%
Reviewer-reported vehicle damage
Membership Mention Rate
2.4%
Share of reviews discussing the program
Cancellation Friction
33.3%
Of mem-mentioning reviews
Upsell Pressure
1.2%
Reviewer complaints about pushy sales
02 Competitive Landscape

How much competition does TLC Carwash face at each site?

14.6 competing car washes within 1 mile of the average TLC Carwash site; 69.8 within 3 miles. Competitive density compounds the impact of any quality drift — there are alternatives within driving distance.

Per-site competitor counts use haversine distance against the WashIndex location index; sister sites in the same chain are excluded.

Within 1 mile
14.6
avg · median 12
Within 1 – 3 miles
69.8
avg · median 54
Within 3 – 5 miles
92.8
avg · median 102
03 Amenities Mentioned

What amenities do customers mention at TLC Carwash?

Amenity mentions across 249 reviews. The amenities cited most often in the drift window often differ from the chain's all-time pattern.

Free Vacuums
10.8% of reviews
Dog Wash
3.6% of reviews
Paid Vacuums
2.0% of reviews
Markets Where TLC Carwash operates

Which metros and cities does TLC Carwash have locations in?

TLC Carwash operates across the metros and cities below. Each link drills into the WashIndex per-metro or per-city market analysis, with TLC Carwash's position alongside every other operator.

Cities (4)
Competitor set

Alternatives to TLC Carwash

The chains that compete with it most directly, compared.

04 Geographic Footprint

Which states does TLC Carwash operate in?

1 state; concentrated in Utah (5). Useful context for the drift — whether the rating drop is happening everywhere or concentrated in specific markets.

State Locations Total Reviews Avg Rating
Utah 5 1,414 4.03
05 Per-Location Drill-Down

What are the top TLC Carwash locations by review volume?

All 5 TLC Carwash locations below. Expand any row for the site's monthly velocity, competitor rings, and aspect-level signals — useful for attributing the drift.

Sandy, UT 3127 9251 S 1300 E City › Metro ›
4.4 522 reviews Comp 11 / 60 / 116

Trade-Area Competitors

Within 1 mi 11 (4.6★)
1 – 3 mi 60 (4.5★)
3 – 5 mi 116 (4.6★)
Nearest competitors (≤ 1 mi)
  • ExtraMile by Jacksons 0.13 mi · 4.4★
  • Fabulous Freddy's 0.42 mi · 4.0★
  • Detail Shop 0.43 mi · 4.0★
  • Cottonwood Detailing 0.50 mi · 4.8★
  • JNG Auto Reconditioning 0.71 mi · 5.0★

Operational Signals

Damage rate 0.0%
Cancel friction
Mem mention rate 0.0%
Scored reviews 64
Most-distinctive aspects
  • Wait Time +0.89
  • Equipment Working -0.67
  • Wash Quality +0.65
  • Per-Wash Price +0.56

Monthly Review Velocity

2024-01 2026-04
Draper, UT 821 E 12300 S City › Metro ›
4.1 319 reviews Comp 12 / 52 / 74

Trade-Area Competitors

Within 1 mi 12 (4.5★)
1 – 3 mi 52 (4.7★)
3 – 5 mi 74 (4.6★)
Nearest competitors (≤ 1 mi)
  • Jhax Mobile Detailing 0.27 mi · 4.8★
  • E&C Mobile Auto Detailing 0.28 mi · 5.0★
  • Shiny Shell Carwash 0.31 mi · 4.7★
  • One Click Services 0.34 mi · 4.5★
  • Tip Top Detail 0.34 mi · 5.0★

Operational Signals

Damage rate 1.6%
Cancel friction
Mem mention rate 6.6%
Scored reviews 61
Most-distinctive aspects
  • Facility Cleanliness +1.00
  • Wait Time +0.74
  • Per-Wash Price +0.68
  • Wash Quality +0.64

Monthly Review Velocity

2024-01 2026-04
Salt Lake City, UT 635 3900 S City › Metro ›
3.6 264 reviews Comp 27 / 134 / 132

Trade-Area Competitors

Within 1 mi 27 (4.8★)
1 – 3 mi 134 (4.6★)
3 – 5 mi 132 (4.4★)
Nearest competitors (≤ 1 mi)
  • Complete Detail Solutions 0.28 mi · 5.0★
  • Kram's Professional Detailing 0.28 mi · 4.6★
  • Exquisite Auto Spa 0.48 mi
  • Expertus Auto Detailing 0.48 mi · 5.0★
  • Quix Car Detail 0.54 mi

Operational Signals

Damage rate 0.0%
Cancel friction
Mem mention rate 1.1%
Scored reviews 87
Most-distinctive aspects
  • Membership Value +1.00
  • Wait Time +0.78
  • Wash Quality +0.67
  • Per-Wash Price +0.62

Monthly Review Velocity

2024-01 2026-04
Draper, UT 11575 S 700 E City › Metro ›
4.1 183 reviews Comp 9 / 54 / 102

Trade-Area Competitors

Within 1 mi 9 (5.0★)
1 – 3 mi 54 (4.5★)
3 – 5 mi 102 (4.7★)
Nearest competitors (≤ 1 mi)
  • Ace Auto Care 0.18 mi · 5.0★
  • Alta Mobile Detailing 0.55 mi
  • Jammin Services LLC 0.59 mi
  • Phantom Auto Styling 0.59 mi · 5.0★
  • Crystal Cruiser Detailing 0.77 mi · 5.0★

Operational Signals

Damage rate
Cancel friction
Mem mention rate
Scored reviews 26
Most-distinctive aspects
  • Wait Time +1.00
  • Membership Value +1.00
  • Wash Quality +0.40
  • Equipment Working -0.23

Monthly Review Velocity

2024-02 2026-04
Ogden, UT 715 Washington Blvd City › Metro ›
3.1 126 reviews Comp 14 / 49 / 40

Trade-Area Competitors

Within 1 mi 14 (4.5★)
1 – 3 mi 49 (4.4★)
3 – 5 mi 40 (4.4★)
Nearest competitors (≤ 1 mi)
  • Hutch’s Car Wash 0.36 mi · 1.0★
  • Carrillo Detailing 0.45 mi · 5.0★
  • I Am Detailed 0.45 mi
  • Excel Detailing 0.46 mi
  • J and V Car Wash 0.58 mi · 4.2★

Operational Signals

Damage rate
Cancel friction
Mem mention rate
Scored reviews 11
Most-distinctive aspects
  • Per-Wash Price -0.67
  • Equipment Working -0.67
  • Facility Cleanliness -0.60
  • Staff -0.33

Monthly Review Velocity

2024-03 2026-04
Cite this page

Data as of 2026-05-24. Pick a format and click Copy.

APA
WashIndex. (2026, May 24). TLC Carwash — WashIndex operator profile. https://washindex.com/car-wash-chains/tlc-carwash
Chicago
WashIndex. "TLC Carwash — WashIndex operator profile." WashIndex. Last modified May 24, 2026. https://washindex.com/car-wash-chains/tlc-carwash.
MLA
"TLC Carwash — WashIndex operator profile." WashIndex, May. 24, 2026, https://washindex.com/car-wash-chains/tlc-carwash.
BibTeX
@misc{washindex_car_wash_chains_tlc_carwash_2026,
  title  = {{TLC Carwash — WashIndex operator profile}},
  author = {{WashIndex}},
  year   = {2026},
  month  = {May},
  url    = {https://washindex.com/car-wash-chains/tlc-carwash},
  urldate = {2026-05-24},
}

About this profile

Every operating-quality signal on this page is derived from 249 customer reviews of TLC Carwash locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 0 spam-flagged reviews were excluded from the aggregates.

See our full methodology for the extraction pipeline, validation samples, and aggregation logic. Term definitions in the glossary.

Machine-readable: JSON ↓ · API root

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Drill into the data directly.

Open TLC Carwash on the platform to compare each location against its true competitive set — drive-time isochrones, demographic overlays, and the same review-derived signals that power this profile.