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Chain Profile

The Auto Spa

The Auto Spa is a 9-location express tunnel chain operating across 3 US states. The chain's weighted rating fell 0.44 stars (4.29★ → 3.85★) starting 2025-02.

Data updated · May 24, 2026

Key findings

  • 9 express tunnel locations across 3 US states (largest footprint in Oklahoma).
  • Weighted rating drifted from 4.29★ to 3.85★ starting 2025-02 — a sustained chain-wide decline.
  • Built from 442 AI-extracted Google reviews scored across 55 dimensions.

9 locations across 3 states · dot size scales with review volume

Executive Summary auto-generated from review signals

The defining signal for The Auto Spa right now is a sustained rating decline. Rating fell from 4.29★ to 3.85★ starting 2025-02, with price hike the leading complaint theme during the window. Operator-level drift analysis like this isn't something an individual Google Maps listing can surface.

Even with the recent drift, Staff scores +0.73 — the chain's bright spot. The full review corpus (1,457) and the AI-scored subset (442) together drive the per-aspect signal.

Frequently Asked Questions

About The Auto Spa

How many locations does The Auto Spa have?

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The Auto Spa operates 9 car wash locations across 3 states.

What is the average customer rating at The Auto Spa?

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The Auto Spa's review-weighted average rating is 4.24★ across 1,457 Google reviews from 9 locations.

What is The Auto Spa's damage rate?

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1.6% of reviewers mention damage to their vehicle at The Auto Spa, based on WashIndex's LLM extraction of 442 reviews. The dataset-wide average across all car wash chains is roughly 1–3%.

What format of car wash is The Auto Spa?

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The Auto Spa is predominantly an Express Tunnel chain, with secondary presence in Full Service.

What do customers like most about The Auto Spa?

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Across 442 AI-extracted Google reviews, The Auto Spa customers most often praise friendly, helpful staff, the quality of the wash, and value for the price. The strongest signal is staff interactions, cited positively in 222 reviews (net sentiment +0.73 on a -1 to +1 scale). A representative review: "Christopher always friendly and nice every time I go been a customer since 2013."

Where does The Auto Spa have the most locations?

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The Auto Spa's largest state by location count is Oklahoma with 5 sites (averaging 4.18★ across 548 reviews).
Locations
9
States Served
3
Total Reviews
1K
Avg Rating
4.24
Damage Rate
1.6%
Cancel Friction
0.0%
of mem-mentioning reviews
01 Trends Over Time

How have The Auto Spa ratings and review volume trended over time?

The trends chart below is the section to read first for a chain in active drift. The rating fell from 4.29★ to 3.85★ starting 2025-02. Watch for whether monthly review volume tracks alongside the rating drop (indicating customer-mix shift) or stays steady (indicating operating-quality shift).

Monthly review volume

28 months
8765442202024-012024-042024-072024-102025-012025-042025-072025-102026-012026-04

Average star rating by month

scale 1–5
1.02.03.04.05.02024-012024-042024-072024-102025-012025-042025-072025-102026-012026-04

What customers love about The Auto Spa

Staff
+0.73
Wash Quality
+0.71
Wait Time
+0.58
Per-Wash Price
+0.09

Where customers complain about The Auto Spa

No strongly-negative aspect signals.

Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →

Operational health signals

Damage Claim Rate
1.6%
Reviewer-reported vehicle damage
Membership Mention Rate
2.5%
Share of reviews discussing the program
Cancellation Friction
0.0%
Of mem-mentioning reviews
Upsell Pressure
0.7%
Reviewer complaints about pushy sales
02 Competitive Landscape

How much competition does The Auto Spa face at each site?

4.0 competing car washes within 1 mile of the average The Auto Spa site; 17.2 within 3 miles. Competitive density compounds the impact of any quality drift — there are alternatives within driving distance.

Per-site competitor counts use haversine distance against the WashIndex location index; sister sites in the same chain are excluded.

Within 1 mile
4.0
avg · median 4
Within 1 – 3 miles
17.2
avg · median 10
Within 3 – 5 miles
31.7
avg · median 2
03 Amenities Mentioned

What amenities do customers mention at The Auto Spa?

Amenity mentions across 442 reviews. The amenities cited most often in the drift window often differ from the chain's all-time pattern.

Free Vacuums
1.1% of reviews
Hand Dry
1.1% of reviews
Ceramic Spray
1.1% of reviews
Markets Where The Auto Spa operates

Which metros and cities does The Auto Spa have locations in?

The Auto Spa operates across the metros and cities below. Each link drills into the WashIndex per-metro or per-city market analysis, with The Auto Spa's position alongside every other operator.

Cities (2)
Competitor set

Alternatives to The Auto Spa

The chains that compete with it most directly, compared.

04 Geographic Footprint

Which states does The Auto Spa operate in?

The Auto Spa's 9-location footprint spans 3 states; anchored in Oklahoma (5), Utah (2), and Colorado (2). The drift may or may not be uniform across the footprint — the state-level breakdown below is the first cut on geographic attribution.

State Locations Total Reviews Avg Rating
Oklahoma 5 548 4.18
Utah 2 364 4.96
Colorado 2 545 3.80
05 Per-Location Drill-Down

What are the top The Auto Spa locations by review volume?

All 9 The Auto Spa locations below. Expand any row for the site's monthly velocity, competitor rings, and aspect-level signals — useful for attributing the drift.

Westminster, CO 12131 N Federal Pkwy City › Metro ›
3.9 480 reviews Comp 4 / 43 / 105

Trade-Area Competitors

Within 1 mi 4 (3.9★)
1 – 3 mi 43 (4.0★)
3 – 5 mi 105 (4.2★)
Nearest competitors (≤ 1 mi)
  • nm.details 0.07 mi
  • K & G Petroleum 0.90 mi · 3.9★
  • Love My Ride Mobile Car Detailing — Denver North 0.91 mi · 4.8★
  • Car Spa 0.96 mi · 2.9★

Operational Signals

Damage rate 0.0%
Cancel friction
Mem mention rate 2.7%
Scored reviews 74
Most-distinctive aspects
  • Equipment Working -1.00
  • Membership Value +1.00
  • Wait Time +0.64
  • Staff +0.43

Monthly Review Velocity

2024-01 2026-04
Hurricane, UT 4346 W Abbey Rd Unit 21
5.0 234 reviews Comp 0 / 11 / 14

Trade-Area Competitors

Within 1 mi 0
1 – 3 mi 11 (4.9★)
3 – 5 mi 14 (5.0★)

Operational Signals

Damage rate 0.0%
Cancel friction
Mem mention rate 1.0%
Scored reviews 207
Most-distinctive aspects
  • Wait Time +1.00
  • Staff +1.00
  • Facility Cleanliness +1.00
  • Membership Value +1.00

Monthly Review Velocity

2024-02 2026-04
Durant, OK 2002 W Main St
4.2 220 reviews Comp 8 / 6 / 1

Trade-Area Competitors

Within 1 mi 8 (3.0★)
1 – 3 mi 6 (4.4★)
3 – 5 mi 1 (2.0★)
Nearest competitors (≤ 1 mi)
  • Beyond Spotless Mobile Detail 0.46 mi
  • Clean Machine 0.65 mi · 4.2★
  • New Express Car Wash 0.77 mi · 3.6★
  • Iq Soft Touch Car Wash 0.78 mi · 3.3★
  • The Clean Machine 0.81 mi

Operational Signals

Damage rate
Cancel friction
Mem mention rate
Scored reviews 15
Most-distinctive aspects
  • Equipment Working -1.00
  • Facility Cleanliness +1.00
  • Membership Value +1.00
  • Wash Quality +0.30

Monthly Review Velocity

2024-02 2026-04
Durant, OK 3005 University Blvd
4.3 159 reviews Comp 4 / 10 / 1

Trade-Area Competitors

Within 1 mi 4 (3.7★)
1 – 3 mi 10 (3.7★)
3 – 5 mi 1 (2.0★)
Nearest competitors (≤ 1 mi)
  • Clean Machine 0.02 mi · 4.2★
  • New Express Car Wash 0.96 mi · 3.6★
  • Beyond Spotless Mobile Detail 0.97 mi
  • Iq Soft Touch Car Wash 0.98 mi · 3.3★

Operational Signals

Damage rate
Cancel friction
Mem mention rate
Scored reviews 3
Most-distinctive aspects
  • Wash Quality +1.00
  • Facility Cleanliness +1.00

Monthly Review Velocity

2024-02 2024-12
Salt Lake City, UT 3349 Santa Rosa Dr City › Metro ›
4.9 130 reviews Comp 1 / 26 / 56

Trade-Area Competitors

Within 1 mi 1 (3.7★)
1 – 3 mi 26 (4.5★)
3 – 5 mi 56 (4.5★)
Nearest competitors (≤ 1 mi)
  • Olympus Hills Awesome Car Wash 0.87 mi · 3.7★

Operational Signals

Damage rate 1.3%
Cancel friction
Mem mention rate 0.0%
Scored reviews 78
Most-distinctive aspects
  • Facility Cleanliness +1.00
  • Staff +0.95
  • Wash Quality +0.94
  • Per-Wash Price +0.71

Monthly Review Velocity

2024-02 2026-04
Madill, OK 806 S 1st St
3.9 89 reviews Comp 2 / 2 / 0

Trade-Area Competitors

Within 1 mi 2 (4.3★)
1 – 3 mi 2 (2.6★)
3 – 5 mi 0
Nearest competitors (≤ 1 mi)
  • Iq Car Wash 0.44 mi · 4.0★
  • Texoma Pit Stop 0.44 mi · 4.5★

Operational Signals

Damage rate
Cancel friction
Mem mention rate
Scored reviews 8
Most-distinctive aspects
  • Per-Wash Price -1.00
  • Staff -1.00
  • Wash Quality -0.63
  • Equipment Working -0.33

Monthly Review Velocity

2024-04 2026-02
Westminster, CO 12131 N Federal Pkwy City › Metro ›
3.1 65 reviews Comp 4 / 43 / 105

Trade-Area Competitors

Within 1 mi 4 (3.9★)
1 – 3 mi 43 (4.0★)
3 – 5 mi 105 (4.2★)
Nearest competitors (≤ 1 mi)
  • nm.details 0.07 mi
  • K & G Petroleum 0.90 mi · 3.9★
  • Love My Ride Mobile Car Detailing — Denver North 0.91 mi · 4.8★
  • Car Spa 0.96 mi · 2.9★

Operational Signals

Damage rate
Cancel friction
Mem mention rate
Scored reviews 36
Most-distinctive aspects
  • Equipment Working -1.00
  • Facility Cleanliness -1.00
  • Per-Wash Price -0.54
  • Wait Time -0.33

Monthly Review Velocity

2024-01 2026-03
Durant, OK 3212 University Blvd
4.4 47 reviews Comp 7 / 7 / 1

Trade-Area Competitors

Within 1 mi 7 (3.0★)
1 – 3 mi 7 (4.4★)
3 – 5 mi 1 (2.0★)
Nearest competitors (≤ 1 mi)
  • Clean Machine 0.00 mi · 4.2★
  • New Express Car Wash 0.95 mi · 3.6★
  • Iq Soft Touch Car Wash 0.96 mi · 3.3★
  • Beyond Spotless Mobile Detail 0.96 mi
  • Texoma Premier Auto Detailing 1.00 mi · 1.0★

Operational Signals

Damage rate
Cancel friction
Mem mention rate
Scored reviews 18
Most-distinctive aspects
  • Facility Cleanliness +1.00
  • Wash Quality +0.14

Monthly Review Velocity

2024-02 2025-12
Durant, OK 125 W Mulberry St
3.9 33 reviews Comp 6 / 7 / 2

Trade-Area Competitors

Within 1 mi 6 (4.0★)
1 – 3 mi 7 (3.5★)
3 – 5 mi 2 (2.0★)
Nearest competitors (≤ 1 mi)
  • Oliver's Glimmer & Shine Auto Detail 0.15 mi
  • TIDAL WAVE CAR WASH 0.23 mi · 3.7★
  • K & D Customs 0.24 mi · 4.6★
  • Freeman auto detailing LLC 0.61 mi · 4.3★
  • The Clean Machine 0.96 mi

Operational Signals

Damage rate
Cancel friction
Mem mention rate
Scored reviews 3
Most-distinctive aspects
  • Per-Wash Price -1.00
  • Wash Quality -1.00
  • Staff +1.00
  • Equipment Working -1.00

Monthly Review Velocity

2024-02 2025-12
Cite this page

Data as of 2026-05-24. Pick a format and click Copy.

APA
WashIndex. (2026, May 24). The Auto Spa — WashIndex operator profile. https://washindex.com/car-wash-chains/the-auto-spa
Chicago
WashIndex. "The Auto Spa — WashIndex operator profile." WashIndex. Last modified May 24, 2026. https://washindex.com/car-wash-chains/the-auto-spa.
MLA
"The Auto Spa — WashIndex operator profile." WashIndex, May. 24, 2026, https://washindex.com/car-wash-chains/the-auto-spa.
BibTeX
@misc{washindex_car_wash_chains_the_auto_spa_2026,
  title  = {{The Auto Spa — WashIndex operator profile}},
  author = {{WashIndex}},
  year   = {2026},
  month  = {May},
  url    = {https://washindex.com/car-wash-chains/the-auto-spa},
  urldate = {2026-05-24},
}

About this profile

Every operating-quality signal on this page is derived from 442 customer reviews of The Auto Spa locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 0 spam-flagged reviews were excluded from the aggregates.

See our full methodology for the extraction pipeline, validation samples, and aggregation logic. Term definitions in the glossary.

Machine-readable: JSON ↓ · API root

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Drill into the data directly.

Open The Auto Spa on the platform to compare each location against its true competitive set — drive-time isochrones, demographic overlays, and the same review-derived signals that power this profile.