Soaktown Express Car Wash
A WashIndex operator profile assembled from 338 AI-extracted Google reviews across 4 locations in 1 states. Customer-experience signals, damage rate, membership health, trade-area competitor density, and a full per-location breakdown.
Data updated · May 24, 2026
4 locations across 1 states · dot size scales with review volume
Soaktown Express Car Wash operates 4 locations across 1 state, all in New York. It operates predominantly on the Express Tunnel format and carries a weighted-average Google rating of 3.73★ across 1,036 customer reviews.
Staff (+0.48) and per-wash price (+0.46) score most positively.
Membership cancellation friction is modest at 3.3% of membership-mentioning reviews; reviewer-reported vehicle damage is at 5.62% of reviews.
A sustained rating improvement ran from October 2025 to December 2025 (3 months) — the chain's rolling average rose from a baseline of 4.22★ to a peak of 4.64★ in November 2025.
Pricing varies across Soaktown Express Car Wash's footprint. Across the 4 of 4 Soaktown Express Car Wash locations with published pricing: median unlimited membership $22.95 per month (range $22.95 to $22.95 per month) — remarkably consistent across markets. Cheapest tier tracked at any Soaktown Express Car Wash: $22.95 per month at Car Wash (Soak n' Go).
How much does a Soaktown Express Car Wash car wash cost?
Published menu pricing across Soaktown Express Car Wash's footprint, captured from operator websites and the WashIndex AI calling agent. Pricing varies by location. 4 of 4 tracked locations have usable published pricing (100% coverage).
| Unlimited membership tiers at Soaktown Express Car Wash | |||
|---|---|---|---|
| 1 | Soak n' Go | 4 locations | $22.95 per mo |
| 2 | Super Soaker | 4 locations | $27.95 per mo |
| 3 | Soak n' Shine | 4 locations | $31.95 per mo |
| 4 | Soak Supreme | 4 locations | $39.95 per mo |
Pricing scraped from operator websites where published; the WashIndex AI calling agent rings up locations that don’t publish menus online to capture pricing directly.
About Soaktown Express Car Wash
How many locations does Soaktown Express Car Wash have?
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What is the average customer rating at Soaktown Express Car Wash?
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What is Soaktown Express Car Wash's damage rate?
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What format of car wash is Soaktown Express Car Wash?
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What do customers like most about Soaktown Express Car Wash?
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Where does Soaktown Express Car Wash have the most locations?
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How easy is it to cancel a Soaktown Express Car Wash membership?
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How much does a Soaktown Express Car Wash unlimited membership cost?
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How have Soaktown Express Car Wash ratings and review volume trended over time?
Review activity at Soaktown Express Car Wash locations spans 28 months — from January 2024 through April 2026 — with 451 customer reviews captured across the chain in that window. That averages out to roughly 16 reviews per month, with peak monthly velocity hitting 30 in January 2025. Comparing the most recent 14 months to the earlier 14, review velocity is trending down: an average of 15/month recently versus 17/month earlier (-10%).
Monthly rating shows modest variability — a chain mean of 4.18★ with a standard deviation of 0.37★. The best month, November 2025, hit 5.00★; the worst, May 2025, sat at 3.43★ — a 1.57★ spread between extremes, well within normal seasonal variation for a chain of this size.
The most recent month (April 2026) closed at 3.90★ — 0.39★ below the trailing three-month average of 4.29★, suggesting the operational pressure is still actively playing out.
Monthly review volume
28 monthsAverage star rating by month
scale 1–5What customers love
- Membership Value +0.67
- Staff +0.48
- Per-Wash Price +0.46
- Wait Time +0.40
- Wash Quality +0.31
Where customers complain
No strongly-negative aspect signals.
Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →
Operational health signals
How much competition does Soaktown Express Car Wash face at each site?
The average Soaktown Express Car Wash location operates in a market with 5.3 other car-wash businesses within a 1-mile radius — high trade-area density by the standards of the broader US industry. Expanding the ring outward, density grows to 41.5 competitors within the 1–3 mile band and 76.5 within the 3–5 mile band, for a total of roughly 123 nearby car-wash operators inside the 5-mile trade-area boundary on average.
The distribution across locations is uneven. 0 sites (0%) have no other car wash within 1 mile, 0 (0%) have 1–2 competitors at that range, 3 (75%) have 3–5, and 1 (25%) operate in densely-competitive urban-core markets with 6 or more car washes inside a 1-mile ring. Median competitor counts (a less-skewed view than averages): 5 within 1 mile, 48 within 3 miles, 94 within 5 miles.
Quality of nearby competition matters as much as raw count. The average Google rating of competitors within 1 mile of a Soaktown Express Car Wash location is 4.63★ — that's the bar each site is benchmarked against by customers choosing where to wash. Per our Car Wash Cannibalization Research, trade areas with 3–10 same-quality competitors typically produce the strongest customer-ramp economics for new operators; empty markets and saturated markets both underperform.
Most-competitive sites in the network: North Babylon, NY (8 competitors within 1 mi, rating 3.1★); Baldwin, NY (5 competitors within 1 mi, rating 4.5★); Patchogue, NY (4 competitors within 1 mi, rating 3.5★). Least-competitive sites: Patchogue, NY (4 within 1 mi, rating 3.5★); Oceanside, NY (4 within 1 mi, rating 4.5★); Baldwin, NY (5 within 1 mi, rating 4.5★).
Other car wash places within ring distances of each Soaktown Express Car Wash location, computed by haversine distance against the WashIndex location index. Sister sites in the same chain are excluded.
What amenities do customers mention at Soaktown Express Car Wash?
Free vacuums are the most-mentioned amenity at Soaktown Express Car Wash locations, surfacing in 10.4% of customer reviews. For chains where free vacuums lead, that's typically the strongest single retention amenity — express-tunnel customers explicitly value the post-wash vacuum bay and chains that remove or paywall the vacuums tend to see a measurable rating drop.
Beyond the top mention, the next tier of customer-noted features includes hand-dry service (2.4%), tire shine (2.4%), paid vacuums (0.9%), floor-mat cleaners (0.9%). These represent the chain's "talked-about" service mix — features customers either appreciate enough to mention or complain about when they're missing.
Which states does Soaktown Express Car Wash operate in?
All 4 Soaktown Express Car Wash locations operate within New York. The chain has not yet expanded across state lines, which means underwriting and operational benchmarks are concentrated on a single state-level regulatory and labor environment.
| State | Locations | Total Reviews | Avg Rating |
|---|---|---|---|
| New York | 4 | 1,036 | 3.73 |
What are the top Soaktown Express Car Wash locations by review volume?
Across the 4 Soaktown Express Car Wash locations with scored review data, the median Google rating is 4.5★ and the chain-wide mean is 3.90★. Standard deviation across locations is 0.62★ — a measure of how consistently the chain operates from site to site. A standard deviation below 0.2 indicates highly consistent operations; above 0.4 indicates the chain has meaningful per-location quality variance, often tied to acquired versus organically-built sites.
Distribution by rating band: 1 location below 3.5★ (25%), 1 between 3.5–4.0★ (25%), 0 between 4.0–4.4★ (0%), and 2 at 4.4★ or higher (50%). The most-resilient car-wash operators in our research typically have at least 60% of locations in the 4.0–4.4★ band — that's the rating tier with the lowest cannibalization risk when new competitors arrive.
Highest-rated location in the network: Oceanside, NY at 4.5★ (117 reviews). Lowest-rated: North Babylon, NY at 3.1★ — a 1.4★ spread between the chain's best and worst-performing sites. The busiest location by review volume is North Babylon, NY with 404 reviews, reflecting both market size and customer-traffic density.
Standard deviation of 0.62★ across locations is wider than the consistency benchmark we typically see for operationally-mature chains (≤0.2★). The size of the spread between best (4.5★) and worst (3.1★) suggests the network includes a mix of organically-built sites running at chain standard and acquired sites that haven't yet been brought up to that standard — a known operational signature for chains in active consolidator-growth mode.
Expand any row in the table below to see that location's full operating profile: trade-area competitor rings (count and avg rating within 1, 3, and 5 miles), the per-location damage rate and membership-cancellation friction rate where sample size allows, the four most-distinctive aspect-sentiment signals (e.g. staff, equipment, value), and a monthly review-velocity sparkline showing how that specific site has trended over the data window.
North Babylon, NY 1287 Deer Park Ave 3.1 404 reviews 8 / 46 / 54
Trade-Area Competitors
- Bubble Brush Self Service Car Wash 0.48 mi · 4.1★
- REM AUTO 0.77 mi · 5.0★
- Raceway Motors, Inc. 0.78 mi · 4.0★
- Barbosa Auto Body 0.83 mi · 4.9★
- Deer Park Car Wash Inc 0.91 mi · 3.3★
Operational Signals
- Equipment Working -1.00
- Facility Cleanliness -1.00
- Per-Wash Price -0.82
- Wash Quality -0.76
Monthly Review Velocity
Baldwin, NY enter on Atlantic, 228 Milburn Ave 4.5 284 reviews 5 / 48 / 63
Trade-Area Competitors
- Luxurious Hand Car Wash 0.31 mi · 4.0★
- New York Wrapz 0.40 mi · 4.9★
- Penn Collision Inc. 0.59 mi · 4.8★
- North Star Auto Body of Baldwin 0.80 mi · 5.0★
- EuroAutoClinic 0.95 mi · 5.0★
Operational Signals
- Facility Cleanliness +1.00
- Per-Wash Price +0.86
- Staff +0.81
- Membership Value +0.74
Monthly Review Velocity
Patchogue, NY 318 W Main St 3.5 231 reviews 4 / 23 / 95
Trade-Area Competitors
- Shadow Auto Detail 0.25 mi · 5.0★
- 495 Response LLC 0.44 mi · 4.3★
- Velvet Touch Auto Detailing 0.51 mi · 4.9★
- Top Tier Detailing 0.80 mi · 5.0★
Operational Signals
- Equipment Working -1.00
- Membership Value +0.33
- Wash Quality -0.29
- Staff -0.11
Monthly Review Velocity
Oceanside, NY 332 Atlantic Ave 4.5 117 reviews 4 / 49 / 94
Trade-Area Competitors
- Oceanside Automobile Wash 0.39 mi · 4.2★
- Kda treatment detail supply and tints 0.58 mi · 5.0★
- tintz by savage 0.58 mi · 4.8★
- bp 0.85 mi · 4.1★
Operational Signals
- Wait Time +1.00
- Facility Cleanliness +1.00
- Per-Wash Price +0.90
- Staff +0.84
Monthly Review Velocity
About this profile
Every operating-quality signal on this page is derived from 338 customer reviews of Soaktown Express Car Wash locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 0 spam-flagged reviews were excluded from the aggregates.
See our full methodology for the extraction pipeline, validation samples, and aggregation logic.