Moby's Auto Spa
Moby's Auto Spa is a 1-state in-bay automatic operator running 7 US locations, with its largest footprint in Kentucky. Customer ratings have drifted from 2.67★ to 1.00★ since 2025-11, surfacing as a chain-wide signal in 124 AI-extracted reviews.
Data updated · May 24, 2026
Key findings
- 7 in-bay automatic locations across 1 US state (largest footprint in Kentucky).
- Weighted rating drifted from 2.67★ to 1.00★ starting 2025-11 — a sustained chain-wide decline.
- Built from 124 AI-extracted Google reviews scored across 55 dimensions.
7 locations across 1 states · dot size scales with review volume
Moby's Auto Spa's headline numbers don't tell the full story — there's a rating drift underneath them. Rating fell from 2.67★ to 1.00★ starting 2025-11, with ownership transition the leading complaint theme during the window. Read the monthly velocity chart alongside the rating chart — the two together usually reveal whether the drift is a quality story or a customer-mix story.
Equipment reliability is the sharpest complaint cluster (-0.87, 58 negative mentions). 124 AI-extracted reviews feed the cross-location aspect breakdown below.
About Moby's Auto Spa
How many locations does Moby's Auto Spa have?
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What is the average customer rating at Moby's Auto Spa?
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What is Moby's Auto Spa's damage rate?
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What format of car wash is Moby's Auto Spa?
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What are common complaints about Moby's Auto Spa?
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Where does Moby's Auto Spa have the most locations?
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How have Moby's Auto Spa ratings and review volume trended over time?
28 months of monthly review velocity and rating data underpin the drift detection. Peak review volume: 12 reviews in 2024-03. The rating line below makes the inflection point easy to spot — the volume bars show whether customer flow tracked with the quality shift.
Monthly review volume
28 monthsAverage star rating by month
scale 1–5What customers love about Moby's Auto Spa
No strongly-positive aspect signals.
Where customers complain about Moby's Auto Spa
- Equipment Working
- -0.87
- Per-Wash Price
- -0.65
- Wash Quality
- -0.40
Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →
Operational health signals
How much competition does Moby's Auto Spa face at each site?
Competitive landscape per location: 3.0 avg within 1 mile, 13.6 within 3. Useful context for the drift — denser markets give customers more places to switch to.
Per-site competitor counts use haversine distance against the WashIndex location index; sister sites in the same chain are excluded.
What amenities do customers mention at Moby's Auto Spa?
Amenity mentions across 124 reviews. The amenities cited most often in the drift window often differ from the chain's all-time pattern.
Which metros and cities does Moby's Auto Spa have locations in?
Moby's Auto Spa operates across the metros and cities below. Each link drills into the WashIndex per-metro or per-city market analysis, with Moby's Auto Spa's position alongside every other operator.
Alternatives to Moby's Auto Spa
The chains that compete with it most directly, compared.
Which states does Moby's Auto Spa operate in?
Moby's Auto Spa's 7-location footprint spans 1 state; concentrated in Kentucky (7). The drift may or may not be uniform across the footprint — the state-level breakdown below is the first cut on geographic attribution.
| State | Locations | Total Reviews | Avg Rating |
|---|---|---|---|
| Kentucky | 7 | 956 | 3.47 |
What are the top Moby's Auto Spa locations by review volume?
Per-location drill-down — useful for attributing the drift to specific sites. All 7 locations shown. Expand any row to see per-site monthly velocity and aspect breakdown.
3.6 190 reviews 6 / 14 / 45
Trade-Area Competitors
- Diallo Detailing LLC 0.20 mi
- HP Auto Spa LLC 0.59 mi · 5.0★
- 502 Mobile Detailing 0.59 mi · 5.0★
- Max Clem Detailing Co 0.59 mi
- 502 Detail Dudes 0.59 mi
Operational Signals
- Facility Cleanliness +1.00
- Equipment Working -0.89
- Wash Quality -0.52
- Per-Wash Price -0.33
Monthly Review Velocity
3.5 140 reviews 2 / 10 / 32
Trade-Area Competitors
- Unrivaled Car Wash 0.43 mi · 4.9★
- Mike's Carwash 0.57 mi · 3.9★
Operational Signals
- Wait Time +1.00
- Per-Wash Price -0.50
- Facility Cleanliness +0.33
- Equipment Working -0.20
Monthly Review Velocity
3.5 137 reviews 0 / 27 / 102
Trade-Area Competitors
Operational Signals
- Per-Wash Price -1.00
- Wait Time +1.00
- Equipment Working -1.00
- Facility Cleanliness +1.00
Monthly Review Velocity
3.5 133 reviews 1 / 11 / 22
Trade-Area Competitors
- Speedwash Car Wash 0.23 mi · 4.5★
Operational Signals
- Per-Wash Price -1.00
- Wash Quality -1.00
- Staff -1.00
- Equipment Working -1.00
Monthly Review Velocity
3.3 129 reviews 6 / 8 / 21
Trade-Area Competitors
- Fountains Auto Wash 0.21 mi · 2.7★
- Clean Whip Auto Detailing 0.37 mi · 5.0★
- Take 5 Car Wash 0.40 mi · 4.2★
- Glossworks Mobile Detailing 0.67 mi
- Mike's Carwash 0.79 mi · 3.2★
Operational Signals
- Wait Time -1.00
- Staff -1.00
- Equipment Working -1.00
- Facility Cleanliness -1.00
Monthly Review Velocity
Shepherdsville, KY 410 KY-44 3.0 114 reviews 3 / 7 / 4
Trade-Area Competitors
- All Star Mobile Car Detailing in Shepherdsville 0.31 mi
- E-Z Street Car Wash 0.35 mi · 4.0★
- Cheetah Clean Auto Wash 0.60 mi · 4.4★
Operational Signals
- Per-Wash Price -1.00
- Facility Cleanliness +1.00
- Staff -0.60
- Equipment Working -0.60
Monthly Review Velocity
3.8 113 reviews 3 / 18 / 17
Trade-Area Competitors
- Pro Detailing & Car Cleanup 0.40 mi · 4.2★
- Real Deal Detailing 0.97 mi · 4.9★
- Whistle Express Car Wash 1.00 mi · 4.3★
Operational Signals
- Wait Time +1.00
- Staff -1.00
- Equipment Working -1.00
- Facility Cleanliness +1.00
Monthly Review Velocity
Data as of 2026-05-24. Pick a format and click Copy.
WashIndex. (2026, May 24). Moby's Auto Spa — WashIndex operator profile. https://washindex.com/car-wash-chains/moby-s-auto-spa
WashIndex. "Moby's Auto Spa — WashIndex operator profile." WashIndex. Last modified May 24, 2026. https://washindex.com/car-wash-chains/moby-s-auto-spa.
"Moby's Auto Spa — WashIndex operator profile." WashIndex, May. 24, 2026, https://washindex.com/car-wash-chains/moby-s-auto-spa.
@misc{washindex_car_wash_chains_moby_s_auto_spa_2026,
title = {{Moby's Auto Spa — WashIndex operator profile}},
author = {{WashIndex}},
year = {2026},
month = {May},
url = {https://washindex.com/car-wash-chains/moby-s-auto-spa},
urldate = {2026-05-24},
} About this profile
Every operating-quality signal on this page is derived from 124 customer reviews of Moby's Auto Spa locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 0 spam-flagged reviews were excluded from the aggregates.
See our full methodology for the extraction pipeline, validation samples, and aggregation logic. Term definitions in the glossary.
Machine-readable: JSON ↓ · API root
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