Skip to content
All Chain Profiles
Chain Profile

Jilly's Car Wash - Mequon

Jilly's Car Wash - Mequon operates 10 express tunnel locations across 2 US states, anchored in Wisconsin. The chain's damage-mention rate of 9.1% sits 3.8× above the 2.4% chain-category median.

jillyscarwash.com Express Tunnel

Data updated · May 24, 2026

Key findings

  • 10 express tunnel locations across 2 US states (largest footprint in Wisconsin).
  • Reviewer-reported damage rate at 9.1% — 3.8× the 2.4% chain-category median.
  • Built from 757 AI-extracted Google reviews scored across 55 dimensions.

10 locations across 2 states · dot size scales with review volume

Executive Summary auto-generated from review signals

Damage complaints cluster more sharply for Jilly's Car Wash - Mequon than for typical chain-category peers. 9.1% of 757 AI-extracted reviews mention vehicle damage — vs. 2.4% chain-category median. Damage-claim density is a leading indicator for fleet liability and brand-trust erosion; the section below shows the per-location distribution.

Equipment reliability (-0.65) is the leading non-damage complaint pattern. On the positive side, wash quality runs at +0.23 — the strongest aspect score. 757 AI-extracted reviews drive both the damage rate and the aspect grid.

Frequently Asked Questions

About Jilly's Car Wash - Mequon

How many locations does Jilly's Car Wash - Mequon have?

+
Jilly's Car Wash - Mequon operates 10 car wash locations across 2 states.

What is the average customer rating at Jilly's Car Wash - Mequon?

+
Jilly's Car Wash - Mequon's review-weighted average rating is 4.10★ across 2,067 Google reviews from 10 locations.

What is Jilly's Car Wash - Mequon's damage rate?

+
9.1% of reviewers mention damage to their vehicle at Jilly's Car Wash - Mequon, based on WashIndex's LLM extraction of 757 reviews. The dataset-wide average across all car wash chains is roughly 1–3%.

What format of car wash is Jilly's Car Wash - Mequon?

+
Jilly's Car Wash - Mequon is predominantly an Express Tunnel chain, with secondary presence in Full Service.

What do customers like most about Jilly's Car Wash - Mequon?

+
Across 757 AI-extracted Google reviews, Jilly's Car Wash - Mequon customers most often praise the quality of the wash and friendly, helpful staff. The strongest signal is wash quality, cited positively in 261 reviews (net sentiment +0.23 on a -1 to +1 scale). A representative review: "Awesome wash. Great facility. Just wish towels were dry."

What are common complaints about Jilly's Car Wash - Mequon?

+
The most common complaints about Jilly's Car Wash - Mequon center on broken or poorly-maintained equipment, membership-program friction — billing, cancellation, or unclear value, and long waits and slow throughput at peak hours. The strongest negative signal is equipment reliability, cited critically in 110 reviews (net sentiment -0.65 on a -1 to +1 scale). A representative review: "Vacuum suction works but not super strong. Would opt for somewhere better."

Where does Jilly's Car Wash - Mequon have the most locations?

+
Jilly's Car Wash - Mequon's largest state by location count is Wisconsin with 9 sites (averaging 4.09★ across 1,941 reviews).

How easy is it to cancel a Jilly's Car Wash - Mequon membership?

+
17.3% of Jilly's Car Wash - Mequon reviewers who discuss the membership program mention cancellation friction — for context, the dataset-wide rate is roughly 10–15% across major car wash chains.
Locations
10
States Served
2
Total Reviews
2K
Avg Rating
4.10
Damage Rate
9.1%
See leaderboard →
Cancel Friction
17.3%
of mem-mentioning reviews
See leaderboard →
01 Trends Over Time

How have Jilly's Car Wash - Mequon ratings and review volume trended over time?

Trends data spans 28 months and 2,067 reviews. The rating chart below shows whether the damage cluster has worsened over time or held steady — and the volume chart shows whether customer flow has reacted.

Monthly review volume

28 months
3052291537602024-012024-042024-072024-102025-012025-042025-072025-102026-012026-04

Average star rating by month

scale 1–5
1.02.03.04.05.02024-012024-042024-072024-102025-012025-042025-072025-102026-012026-04

What customers love about Jilly's Car Wash - Mequon

Facility Cleanliness
+0.52
Wash Quality
+0.23
Staff
+0.21

Where customers complain about Jilly's Car Wash - Mequon

Equipment Working
-0.65
Membership Value
-0.21
Wait Time
-0.19
Per-Wash Price
-0.14

Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →

Operational health signals

Damage Claim Rate
9.1%
Reviewer-reported vehicle damage
Membership Mention Rate
30.5%
Share of reviews discussing the program
Cancellation Friction
17.3%
Of mem-mentioning reviews
Upsell Pressure
7.7%
Reviewer complaints about pushy sales
02 Competitive Landscape

How much competition does Jilly's Car Wash - Mequon face at each site?

Trade-area density: 2.5 avg competitors within 1 mile, 24.5 within 3. The competitive set matters here because damage-conscious customers often switch operators after a single bad experience.

Per-site competitor counts use haversine distance against the WashIndex location index; sister sites in the same chain are excluded.

Within 1 mile
2.5
avg · median 2
Within 1 – 3 miles
24.5
avg · median 27
Within 3 – 5 miles
46.5
avg · median 41
03 Amenities Mentioned

What amenities do customers mention at Jilly's Car Wash - Mequon?

The amenities below show what customers cite most. Damage signal often clusters around specific amenities — equipment failures, undermaintained vacuums, problematic dryers.

Floor-Mat Cleaner
7.1% of reviews
Free Vacuums
6.9% of reviews
Air Dryer
2.1% of reviews
Tire Shine
2.0% of reviews
Paid Vacuums
1.8% of reviews
License-Plate Recognition
1.6% of reviews
Ceramic Spray
0.7% of reviews
Hand Dry
0.5% of reviews
Markets Where Jilly's Car Wash - Mequon operates

Which metros and cities does Jilly's Car Wash - Mequon have locations in?

Jilly's Car Wash - Mequon operates across the metros and cities below. Each link drills into the WashIndex per-metro or per-city market analysis, with Jilly's Car Wash - Mequon's position alongside every other operator.

Metros (1)
Cities (1)
Competitor set

Alternatives to Jilly's Car Wash - Mequon

The chains that compete with it most directly, compared.

04 Geographic Footprint

Which states does Jilly's Car Wash - Mequon operate in?

Jilly's Car Wash - Mequon operates across 2 states; anchored in Wisconsin (9) and WI (1). Damage-cluster signals often concentrate in specific markets — the per-state table below shows whether that pattern holds.

State Locations Total Reviews Avg Rating
Wisconsin 9 1,941 4.09
WI 1 126 4.20
05 Per-Location Drill-Down

What are the top Jilly's Car Wash - Mequon locations by review volume?

All 10 sites below. Expanded view shows the site's competitor rings, monthly velocity, and per-aspect signals.

Glendale, WI 5100 N Port Washington Rd
4.0 492 reviews Comp 1 / 40 / 95

Trade-Area Competitors

Within 1 mi 1 (4.7★)
1 – 3 mi 40 (4.2★)
3 – 5 mi 95 (4.5★)
Nearest competitors (≤ 1 mi)
  • Lexus of Milwaukee 0.87 mi · 4.7★

Operational Signals

Damage rate 13.0%
Cancel friction 25.0%
Mem mention rate 28.6%
Scored reviews 154
Most-distinctive aspects
  • Equipment Working -1.00
  • Facility Cleanliness -1.00
  • Per-Wash Price -0.39
  • Wait Time -0.39

Monthly Review Velocity

2024-01 2026-04
Pewaukee, WI 1293 Capitol Dr
4.3 489 reviews Comp 1 / 18 / 25

Trade-Area Competitors

Within 1 mi 1 (4.4★)
1 – 3 mi 18 (4.6★)
3 – 5 mi 25 (4.3★)
Nearest competitors (≤ 1 mi)
  • Kwik Trip 1.00 mi · 4.4★

Operational Signals

Damage rate 10.3%
Cancel friction 24.0%
Mem mention rate 36.8%
Scored reviews 68
Most-distinctive aspects
  • Equipment Working -1.00
  • Per-Wash Price +0.33
  • Membership Value -0.32
  • Wash Quality -0.15

Monthly Review Velocity

2024-01 2026-04
Brookfield, WI 14100 W Capitol Dr
4.1 240 reviews Comp 7 / 32 / 43

Trade-Area Competitors

Within 1 mi 7 (4.9★)
1 – 3 mi 32 (4.3★)
3 – 5 mi 43 (4.6★)
Nearest competitors (≤ 1 mi)
  • Mike Juneau's Brookfield Buick GMC 0.71 mi · 4.5★
  • Top Performance Detailing 0.75 mi · 5.0★
  • Edge Detailing 0.75 mi · 5.0★
  • Dual Detail 0.79 mi · 5.0★
  • Mason Details 0.95 mi

Operational Signals

Damage rate 4.7%
Cancel friction
Mem mention rate 26.6%
Scored reviews 64
Most-distinctive aspects
  • Equipment Working -0.43
  • Wash Quality +0.39
  • Facility Cleanliness +0.33
  • Membership Value -0.15

Monthly Review Velocity

2024-01 2026-04
Waukesha, WI 2301 Bluemound Rd City › Metro ›
4.4 167 reviews Comp 3 / 30 / 38

Trade-Area Competitors

Within 1 mi 3 (4.3★)
1 – 3 mi 30 (4.3★)
3 – 5 mi 38 (4.4★)
Nearest competitors (≤ 1 mi)
  • The Garage Milwaukee 0.15 mi · 4.8★
  • Safe Auto Glass 0.16 mi · 3.2★
  • JP Auto Sales 0.86 mi · 4.8★

Operational Signals

Damage rate 2.0%
Cancel friction 8.0%
Mem mention rate 25.3%
Scored reviews 99
Most-distinctive aspects
  • Facility Cleanliness +1.00
  • Equipment Working -0.57
  • Wash Quality +0.56
  • Staff +0.49

Monthly Review Velocity

2024-01 2026-04
Mequon, WI 10829 N Port Washington Rd
4.0 160 reviews Comp 6 / 7 / 17

Trade-Area Competitors

Within 1 mi 6 (4.0★)
1 – 3 mi 7 (4.6★)
3 – 5 mi 17 (4.0★)
Nearest competitors (≤ 1 mi)
  • bp 0.41 mi · 3.1★
  • Finest Detailing 0.69 mi
  • Shell 0.89 mi · 4.0★
  • Shell Car Wash & Services 0.89 mi · 3.9★
  • Silver Spray Car Wash 0.90 mi · 4.9★

Operational Signals

Damage rate 16.2%
Cancel friction 18.5%
Mem mention rate 36.5%
Scored reviews 74
Most-distinctive aspects
  • Equipment Working -0.88
  • Wait Time +0.40
  • Membership Value -0.37
  • Facility Cleanliness +0.33

Monthly Review Velocity

2024-01 2026-04
Elm Grove, WI 15340 W Bluemound Rd
3.5 133 reviews Comp 0 / 35 / 49

Trade-Area Competitors

Within 1 mi 0
1 – 3 mi 35 (4.5★)
3 – 5 mi 49 (4.5★)

Operational Signals

Damage rate
Cancel friction
Mem mention rate
Scored reviews 46
Most-distinctive aspects
  • Facility Cleanliness +1.00
  • Equipment Working -0.67
  • Wait Time +0.33
  • Membership Value -0.33

Monthly Review Velocity

2024-01 2026-04
Menomonee Falls, N79 W14650, Appleton Ave
4.2 126 reviews Comp 0 / 0 / 0

Trade-Area Competitors

Within 1 mi 0
1 – 3 mi 0
3 – 5 mi 0

Operational Signals

Damage rate 7.5%
Cancel friction
Mem mention rate 23.8%
Scored reviews 80
Most-distinctive aspects
  • Facility Cleanliness +1.00
  • Wait Time +0.43
  • Wash Quality +0.43
  • Staff +0.42

Monthly Review Velocity

2025-04 2026-04
Wauwatosa, WI 3029 N 112th St
3.7 102 reviews Comp 2 / 45 / 105

Trade-Area Competitors

Within 1 mi 2 (4.3★)
1 – 3 mi 45 (4.6★)
3 – 5 mi 105 (4.5★)
Nearest competitors (≤ 1 mi)
  • Scrub-A-Dub Car Wash & Oil Change 0.17 mi · 4.3★
  • Mian's Car Wash 0.33 mi

Operational Signals

Damage rate 9.9%
Cancel friction 3.6%
Mem mention rate 39.4%
Scored reviews 71
Most-distinctive aspects
  • Wait Time -1.00
  • Facility Cleanliness +0.50
  • Membership Value -0.44
  • Wash Quality +0.33

Monthly Review Velocity

2024-10 2026-04
Muskego, WI S64W15862 Commerce Center Parkway
4.1 81 reviews Comp 3 / 14 / 31

Trade-Area Competitors

Within 1 mi 3 (3.3★)
1 – 3 mi 14 (4.1★)
3 – 5 mi 31 (4.2★)
Nearest competitors (≤ 1 mi)
  • Aj's Car Wash 0.12 mi · 4.7★
  • Jetz Convenience Center Muskego 0.73 mi · 3.3★
  • Jetz Car Wash 0.75 mi · 2.0★

Operational Signals

Damage rate
Cancel friction
Mem mention rate
Scored reviews 49
Most-distinctive aspects
  • Facility Cleanliness +1.00
  • Wash Quality +0.36
  • Per-Wash Price +0.25
  • Equipment Working -0.25

Monthly Review Velocity

2024-02 2026-04
Franklin, WI 5484 W Rawson Ave
4.4 77 reviews Comp 2 / 24 / 62

Trade-Area Competitors

Within 1 mi 2 (4.7★)
1 – 3 mi 24 (4.2★)
3 – 5 mi 62 (4.1★)
Nearest competitors (≤ 1 mi)
  • Kwik Trip 0.27 mi · 4.4★
  • Lux Detailing 0.98 mi · 5.0★

Operational Signals

Damage rate 11.5%
Cancel friction
Mem mention rate 28.8%
Scored reviews 52
Most-distinctive aspects
  • Facility Cleanliness +1.00
  • Equipment Working -0.78
  • Membership Value +0.50
  • Staff +0.48

Monthly Review Velocity

2025-01 2026-04
Cite this page

Data as of 2026-05-24. Pick a format and click Copy.

APA
WashIndex. (2026, May 24). Jilly's Car Wash - Mequon — WashIndex operator profile. https://washindex.com/car-wash-chains/jilly-s-car-wash-mequon
Chicago
WashIndex. "Jilly's Car Wash - Mequon — WashIndex operator profile." WashIndex. Last modified May 24, 2026. https://washindex.com/car-wash-chains/jilly-s-car-wash-mequon.
MLA
"Jilly's Car Wash - Mequon — WashIndex operator profile." WashIndex, May. 24, 2026, https://washindex.com/car-wash-chains/jilly-s-car-wash-mequon.
BibTeX
@misc{washindex_car_wash_chains_jilly_s_car_wash_mequon_2026,
  title  = {{Jilly's Car Wash - Mequon — WashIndex operator profile}},
  author = {{WashIndex}},
  year   = {2026},
  month  = {May},
  url    = {https://washindex.com/car-wash-chains/jilly-s-car-wash-mequon},
  urldate = {2026-05-24},
}

About this profile

Every operating-quality signal on this page is derived from 757 customer reviews of Jilly's Car Wash - Mequon locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 0 spam-flagged reviews were excluded from the aggregates.

See our full methodology for the extraction pipeline, validation samples, and aggregation logic. Term definitions in the glossary.

Machine-readable: JSON ↓ · API root

Free tools: ROI calculator · site opportunity · investment guide

Embed this profile: · preview · docs

Drill into the data directly.

Open Jilly's Car Wash - Mequon on the platform to compare each location against its true competitive set — drive-time isochrones, demographic overlays, and the same review-derived signals that power this profile.