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Chain Profile

Ernie's Touchless Car Wash

Ernie's Touchless Car Wash runs 5 in-bay automatic sites across 1 US state. Across 1,331 Google reviews, the chain carries a weighted 4.07★ rating and a 3.9% reviewer-reported damage rate.

erniescarwash.com In-Bay Automatic

Data updated · September 26, 2026

Key findings

  • 5 in-bay automatic locations across 1 US state (largest footprint in Massachusetts).
  • 4.07★ weighted rating across 1,331 customer reviews; damage rate 3.9%.
  • Built from 102 AI-extracted Google reviews scored across 55 dimensions.

5 locations across 1 states · dot size scales with review volume

Executive Summary auto-generated from review signals

Ernie's Touchless Car Wash doesn't show a sharp outlier signal — its read sits in the middle of the chain-category distribution. 5 in-bay automatic sites; concentrated in Massachusetts (5). Rating 4.07★ chain-wide. The aspect grid and per-location detail below carry the more distinctive cuts.

Customers most consistently praise wash quality (+0.21). Aspect grid and per-location breakdown below carry the more distinctive cuts.

Frequently Asked Questions

About Ernie's Touchless Car Wash

How many locations does Ernie's Touchless Car Wash have?

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Ernie's Touchless Car Wash operates 5 car wash locations in Massachusetts only.

What is the average customer rating at Ernie's Touchless Car Wash?

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Ernie's Touchless Car Wash's review-weighted average rating is 4.07★ across 1,331 Google reviews from 5 locations.

What is Ernie's Touchless Car Wash's damage rate?

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3.9% of reviewers mention damage to their vehicle at Ernie's Touchless Car Wash, based on WashIndex's LLM extraction of 102 reviews. The dataset-wide average across all car wash chains is roughly 1–3%.

What format of car wash is Ernie's Touchless Car Wash?

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Ernie's Touchless Car Wash is predominantly an In-Bay Automatic chain, with secondary presence in Hand Wash.

What do customers like most about Ernie's Touchless Car Wash?

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Across 102 AI-extracted Google reviews, Ernie's Touchless Car Wash customers most often praise the quality of the wash. The strongest signal is wash quality, cited positively in 31 reviews (net sentiment +0.21 on a -1 to +1 scale). A representative review: "Went in dirty. Came out clean. New Vacuums really suck! They're great."

Where does Ernie's Touchless Car Wash have the most locations?

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Ernie's Touchless Car Wash's largest state by location count is Massachusetts with 5 sites (averaging 4.07★ across 1,331 reviews).
Locations
5
States Served
1
Total Reviews
1K
Avg Rating
4.07
Damage Rate
3.9%
Cancel Friction
0.0%
of mem-mentioning reviews
01 Trends Over Time

How have Ernie's Touchless Car Wash ratings and review volume trended over time?

1,331 customer reviews captured across the chain over 27 months. The velocity chart shows how customer flow has evolved; the rating chart shows how quality has tracked alongside.

Monthly review volume

27 months
5038251302024-012024-042024-072024-102025-022025-052025-082025-122026-042026-06

Average star rating by month

scale 1–5
1.02.03.04.05.02024-012024-042024-072024-102025-022025-052025-082025-122026-042026-06

What customers love about Ernie's Touchless Car Wash

Wash Quality
+0.21
Staff
+0.17

Where customers complain about Ernie's Touchless Car Wash

No strongly-negative aspect signals.

Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →

Operational health signals

Damage Claim Rate
3.9%
Reviewer-reported vehicle damage
Industry avg 1.9%
Membership Mention Rate
2.9%
Share of reviews discussing the program
Industry avg 10.9%
Cancellation Friction
0.0%
Of mem-mentioning reviews
Industry avg 12.6%
Upsell Pressure
0.0%
Reviewer complaints about pushy sales
Industry avg 0.7%

Industry averages are review-weighted across the WashIndex chain dataset (cancellation friction over chains with 200+ membership-discussing reviews, matching the leaderboard). Lower is better for damage, cancellation friction, and upsell pressure; membership mention rate reflects program engagement. Better/worse calls appear only for chains above the leaderboards’ minimum sample sizes.

02 Competitive Landscape

How much competition does Ernie's Touchless Car Wash face at each site?

Competitor counts within ring distances of each Ernie's Touchless Car Wash location, averaged: 9.2 at 1 mile, 23.2 at 3. Sister sites in the same chain are excluded.

Per-site competitor counts use haversine distance against the WashIndex location index; sister sites in the same chain are excluded.

Within 1 mile
9.2
avg · median 7
Within 1 – 3 miles
23.2
avg · median 10
Within 3 – 5 miles
23.0
avg · median 21
03 Amenities Mentioned

What amenities do customers mention at Ernie's Touchless Car Wash?

Customer-mentioned amenities at Ernie's Touchless Car Wash. Reading the mention rates gives a sense of what features the operator emphasizes vs. what customers actually notice.

Paid Vacuums
8.8% of reviews
Free Vacuums
5.9% of reviews
Markets Where Ernie's Touchless Car Wash operates

Which metros and cities does Ernie's Touchless Car Wash have locations in?

Ernie's Touchless Car Wash operates across the metros and cities below. Each link drills into the WashIndex per-metro or per-city market analysis, with Ernie's Touchless Car Wash's position alongside every other operator.

Metros (1)
Cities (1)
04 Geographic Footprint

Which states does Ernie's Touchless Car Wash operate in?

Geographic distribution: 1 state, 5 sites. concentrated in Massachusetts (5). Per-state rating column reveals which markets pull the chain-wide average up and which pull it down.

State Locations Total Reviews Avg Rating
Massachusetts 5 1,331 4.07
05 Per-Location Drill-Down

What are the top Ernie's Touchless Car Wash locations by review volume?

Per-location detail with the site's own rating, damage signal, mem-cancellation friction, and competitor counts. Within-chain variance is usually wider than the chain-wide aggregates suggest.

Worcester, MA 215 Grove St City › Metro ›
4.1 390 reviews Comp 19 / 41 / 39

Trade-Area Competitors

Within 1 mi 19 (4.5★)
1 – 3 mi 41 (4.2★)
3 – 5 mi 39 (4.4★)
Nearest competitors (≤ 1 mi)
  • Chris Goodnow Auto Sales 0.09 mi · 4.3★
  • Nouria 0.32 mi · 3.8★
  • C&P Premium Auto Detailing 0.34 mi
  • Central Mass Auto Detailing 0.34 mi · 5.0★
  • Angel’s Auto Detailing 0.34 mi

Operational Signals

Damage rate —
Cancel friction —
Mem mention rate —
Scored reviews 29
Most-distinctive aspects
  • Wash Quality +0.29
  • Staff -0.20

Monthly Review Velocity

2024-01 2026-06
Worcester, MA 579 Millbury St City › Metro ›
4.1 338 reviews Comp 16 / 58 / 36

Trade-Area Competitors

Within 1 mi 16 (4.1★)
1 – 3 mi 58 (4.3★)
3 – 5 mi 36 (4.4★)
Nearest competitors (≤ 1 mi)
  • Prestige Car Wash 0.00 mi · 4.9★
  • Precision Auto Detailing 0.18 mi
  • LB Mobile Detailing 0.26 mi · 5.0★
  • Extreme Auto Repair & Body Shop LLC 0.40 mi · 4.9★
  • Haddad Auto Detail 0.41 mi · 4.4★

Operational Signals

Damage rate —
Cancel friction —
Mem mention rate —
Scored reviews 14
Most-distinctive aspects
  • Equipment Working -1.00
  • Wash Quality +0.71
  • Per-Wash Price -0.33
  • Staff +0.25

Monthly Review Velocity

2024-01 2025-09
Auburn, MA 888 Southbridge St
4.0 252 reviews Comp 7 / 10 / 21

Trade-Area Competitors

Within 1 mi 7 (4.9★)
1 – 3 mi 10 (3.9★)
3 – 5 mi 21 (4.2★)
Nearest competitors (≤ 1 mi)
  • Prestige Car Wash 0.00 mi · 4.9★
  • Oxford auto detail 0.61 mi · 4.9★
  • Lux Auto Plus 0.71 mi · 4.7★
  • MR.HEHE complete Auto care 0.72 mi
  • Midstate Mitsubishi 0.75 mi · 4.9★

Operational Signals

Damage rate —
Cancel friction —
Mem mention rate —
Scored reviews 14
Most-distinctive aspects
  • Equipment Working -1.00
  • Staff +0.60
  • Per-Wash Price -0.33

Monthly Review Velocity

2024-01 2026-04
Spencer, MA 1 Meadow Rd
4.1 206 reviews Comp 0 / 1 / 3

Trade-Area Competitors

Within 1 mi 0
1 – 3 mi 1 (5.0★)
3 – 5 mi 3 (4.0★)

Operational Signals

Damage rate —
Cancel friction —
Mem mention rate —
Scored reviews 32
Most-distinctive aspects
  • Wait Time +1.00
  • Per-Wash Price -0.50
  • Staff +0.43
  • Membership Value -0.33

Monthly Review Velocity

2024-01 2026-06
West Boylston, MA 114 W Boylston St
4.0 145 reviews Comp 4 / 6 / 16

Trade-Area Competitors

Within 1 mi 4 (3.9★)
1 – 3 mi 6 (5.0★)
3 – 5 mi 16 (4.4★)
Nearest competitors (≤ 1 mi)
  • Nouria 0.67 mi · 2.3★
  • Golden Nozzle Car Wash 0.67 mi · 4.3★
  • Phoenix Detailing 0.86 mi
  • AtoZ Auto Detailing 0.98 mi · 5.0★

Operational Signals

Damage rate —
Cancel friction —
Mem mention rate —
Scored reviews 13
Most-distinctive aspects
  • Per-Wash Price -0.60
  • Equipment Working -0.33
  • Wash Quality -0.14
  • Staff -0.11

Monthly Review Velocity

2024-01 2026-01
Cite this page

Data as of 2026-09-26. Pick a format and click Copy.

APA
WashIndex. (2026, September 26). Ernie's Touchless Car Wash — WashIndex operator profile. https://washindex.com/car-wash-chains/ernie-s-touchless-car-wash
Chicago
WashIndex. "Ernie's Touchless Car Wash — WashIndex operator profile." WashIndex. Last modified September 26, 2026. https://washindex.com/car-wash-chains/ernie-s-touchless-car-wash.
MLA
"Ernie's Touchless Car Wash — WashIndex operator profile." WashIndex, Sep. 26, 2026, https://washindex.com/car-wash-chains/ernie-s-touchless-car-wash.
BibTeX
@misc{washindex_car_wash_chains_ernie_s_touchless_car_wash_2026,
  title  = {{Ernie's Touchless Car Wash — WashIndex operator profile}},
  author = {{WashIndex}},
  year   = {2026},
  month  = {Sep},
  url    = {https://washindex.com/car-wash-chains/ernie-s-touchless-car-wash},
  urldate = {2026-09-26},
}

About this profile

Every operating-quality signal on this page is derived from 102 customer reviews of Ernie's Touchless Car Wash locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 0 spam-flagged reviews were excluded from the aggregates.

See our full methodology for the extraction pipeline, validation samples, and aggregation logic. Term definitions in the glossary.

Machine-readable: JSON ↓ · API root

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Drill into the data directly.

Open Ernie's Touchless Car Wash on the platform to compare each location against its true competitive set — drive-time isochrones, demographic overlays, and the same review-derived signals that power this profile.