Car Wash City
Car Wash City operates 7 self-serve bay locations across 2 US states, anchored in Illinois (5 sites). The chain's weighted rating fell 0.57 stars (4.00★ → 3.43★) starting 2025-06.
Data updated · May 24, 2026
Key findings
- 7 self-serve bay locations across 2 US states (largest footprint in Illinois).
- Weighted rating drifted from 4.00★ to 3.43★ starting 2025-06 — a sustained chain-wide decline.
- Built from 111 AI-extracted Google reviews scored across 55 dimensions.
7 locations across 2 states · dot size scales with review volume
Car Wash City is in a measurable rating drift. Rating fell from 4.00★ to 3.43★ starting 2025-06, with refund the leading complaint theme during the window. Read the monthly velocity chart alongside the rating chart — the two together usually reveal whether the drift is a quality story or a customer-mix story.
Wash quality (+0.10) is the chain's strongest aspect signal — even during the drift window. The full review corpus (1,005) and the AI-scored subset (111) together drive the per-aspect signal.
Pricing varies across Car Wash City's footprint. Across the 5 of 7 Car Wash City locations with published pricing: median unlimited membership $19.95 per month (range $19.95 to $19.95 per month) — remarkably consistent across markets. Cheapest tier tracked at any Car Wash City: $19.95 per month at Car Wash City (The Basic Club).
How much does a Car Wash City car wash cost?
Published menu pricing across Car Wash City's footprint, captured from operator websites and the WashIndex AI calling agent. Pricing varies by location. 5 of 7 tracked locations have usable published pricing (71% coverage).
| Unlimited membership tiers at Car Wash City | |||
|---|---|---|---|
| 1 | The Basic Club | 5 locations | $19.95 per mo |
| 2 | The Deluxe Club | 5 locations | $29.95 per mo |
| 3 | The Ultimate Club | 5 locations | $34.95 per mo |
| 4 | The Works Club | 5 locations | $39.95 per mo |
Pricing scraped from operator websites where published; the WashIndex AI calling agent rings up locations that don’t publish menus online to capture pricing directly.
About Car Wash City
How many locations does Car Wash City have?
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What is the average customer rating at Car Wash City?
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What is Car Wash City's damage rate?
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What format of car wash is Car Wash City?
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What do customers like most about Car Wash City?
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Where does Car Wash City have the most locations?
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How easy is it to cancel a Car Wash City membership?
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How much does a Car Wash City unlimited membership cost?
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How have Car Wash City ratings and review volume trended over time?
Monthly review velocity and rating trends are where the drift becomes visible. The series below spans 2024-01 → 2026-04 across 28 months. Peak monthly volume hit 14 in 2024-02. The rating chart shows the timing of the drop most clearly.
Monthly review volume
28 monthsAverage star rating by month
scale 1–5What customers love about Car Wash City
- Staff
- +0.57
- Wash Quality
- +0.10
Where customers complain about Car Wash City
- Equipment Working
- -0.93
- Per-Wash Price
- -0.13
Aspect score = (pos − neg) / (pos + neg + mixed), range −1 to +1. See per-pillar leaderboards →
Operational health signals
How much competition does Car Wash City face at each site?
2.7 competing car washes within 1 mile of the average Car Wash City site; 9.7 within 3 miles. Competitive density compounds the impact of any quality drift — there are alternatives within driving distance.
Per-site competitor counts use haversine distance against the WashIndex location index; sister sites in the same chain are excluded.
What amenities do customers mention at Car Wash City?
Amenity mentions across 111 reviews. The amenities cited most often in the drift window often differ from the chain's all-time pattern.
Which metros and cities does Car Wash City have locations in?
Car Wash City operates across the metros and cities below. Each link drills into the WashIndex per-metro or per-city market analysis, with Car Wash City's position alongside every other operator.
Which states does Car Wash City operate in?
Car Wash City's 7-location footprint spans 2 states; anchored in Illinois (5) and Virginia (2). The drift may or may not be uniform across the footprint — the state-level breakdown below is the first cut on geographic attribution.
| State | Locations | Total Reviews | Avg Rating |
|---|---|---|---|
| Illinois | 5 | 910 | 4.25 |
| Virginia | 2 | 95 | 3.55 |
What are the top Car Wash City locations by review volume?
The per-location table is the most useful section for diagnosing chain-wide drift. Each row carries the site's own rating trajectory; the chain-wide drift may concentrate in just a handful of sites.
4.4 528 reviews 2 / 32 / 34
Trade-Area Competitors
- Club Car Wash 0.59 mi · 4.6★
- Premier Auto 0.93 mi · 5.0★
Operational Signals
- Wait Time +1.00
- Equipment Working -0.85
- Membership Value +0.78
- Facility Cleanliness +0.75
Monthly Review Velocity
4.2 167 reviews 4 / 25 / 21
Trade-Area Competitors
- A+ Car Wash and Detailing 0.14 mi · 3.5★
- Club Car Wash 0.26 mi · 4.7★
- Rainstorm Car Wash 0.67 mi · 4.0★
- Car Wash 0.80 mi
Operational Signals
- Equipment Working -1.00
- Facility Cleanliness -1.00
- Membership Value -1.00
- Per-Wash Price -0.33
Monthly Review Velocity
Taylorville, IL 1184 E 1500 North Rd 4.2 89 reviews 1 / 5 / 0
Trade-Area Competitors
- Scattergood Detailing 0.95 mi · 4.6★
Operational Signals
- Equipment Working -1.00
- Facility Cleanliness +1.00
- Wash Quality +0.33
Monthly Review Velocity
Hopewell, VA 5001 Oaklawn Blvd 3.6 79 reviews 4 / 5 / 24
Trade-Area Competitors
- 3815 Self serve & auto detail(pride) 0.22 mi · 4.3★
- Sparkle Detailing #2 0.26 mi · 5.0★
- bp 0.26 mi · 3.2★
- Flagstop Car Wash 0.85 mi · 4.8★
Operational Signals
- Equipment Working -1.00
- Wash Quality +0.20
Monthly Review Velocity
Chatham, IL 55 Plummer Blvd 3.8 74 reviews 2 / 1 / 9
Trade-Area Competitors
- Circle K | Car Wash 0.07 mi
- Jack Flash Convenience Store 0.51 mi · 4.2★
Operational Signals
- Per-Wash Price -1.00
- Equipment Working -1.00
- Staff +0.50
- Wash Quality -0.20
Monthly Review Velocity
Taylorville, IL 800 N Webster St 3.7 52 reviews 6 / 0 / 0
Trade-Area Competitors
- Circle K 0.33 mi · 4.0★
- Circle K | Car Wash 0.34 mi · 2.3★
- Car Wash City 0.46 mi · 4.1★
- SPD Detail Center 0.66 mi · 4.4★
- Tanner's Tints 0.77 mi · 5.0★
Operational Signals
- Staff +1.00
- Equipment Working -1.00
- Membership Value -1.00
- Per-Wash Price -0.60
Monthly Review Velocity
Hopewell, VA 10121 James River Dr 3.3 16 reviews 0 / 0 / 6
Trade-Area Competitors
Operational Signals
- Per-Wash Price -1.00
- Equipment Working -1.00
- Membership Value -1.00
Monthly Review Velocity
Data as of 2026-05-24. Pick a format and click Copy.
WashIndex. (2026, May 24). Car Wash City — WashIndex operator profile. https://washindex.com/car-wash-chains/car-wash-city
WashIndex. "Car Wash City — WashIndex operator profile." WashIndex. Last modified May 24, 2026. https://washindex.com/car-wash-chains/car-wash-city.
"Car Wash City — WashIndex operator profile." WashIndex, May. 24, 2026, https://washindex.com/car-wash-chains/car-wash-city.
@misc{washindex_car_wash_chains_car_wash_city_2026,
title = {{Car Wash City — WashIndex operator profile}},
author = {{WashIndex}},
year = {2026},
month = {May},
url = {https://washindex.com/car-wash-chains/car-wash-city},
urldate = {2026-05-24},
} About this profile
Every operating-quality signal on this page is derived from 111 customer reviews of Car Wash City locations, processed through WashIndex’s 55-field LLM extraction pipeline. Competitor counts within 1 / 3 / 5 mi rings are computed by haversine distance against the WashIndex location index across the chain’s states and immediately adjacent ones (sister sites in the same chain are excluded). Monthly review and rating trends are pulled from the raw Google Maps review feed. 0 spam-flagged reviews were excluded from the aggregates.
See our full methodology for the extraction pipeline, validation samples, and aggregation logic. Term definitions in the glossary.
Machine-readable: JSON ↓ · API root
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