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Friendly staff.", "Average car wash. Left some residue, as expected, under the tail gait latch. But people are friendly and it’s quick." ] }, { "aspect": "cleanliness_of_facility", "score": 0.31743002544529264, "mentions": 1572, "posMentions": 1035, "snippets": [ "Nice and clean car wash for Loganville, Snellville, and Grayson", "Very good wash.. been going here since it opened. Staff is helpful and place is clean." ] }, { "aspect": "result_quality", "score": 0.2231732776617954, "mentions": 14370, "posMentions": 8634, "snippets": [ "Good service, good wash, and vacuum included.", "People are friendly wash was ok. A little pricey but not ridiculous" ] }, { "aspect": "wait_time", "score": 0.20562316407889214, "mentions": 2383, "posMentions": 1435, "snippets": [ "No wait time. They had plenty of towels and cleaner available.", "Average car wash. Left some residue, as expected, under the tail gait latch. 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And when you call, it took a good 15 minutes get hold of someone." ] }, { "aspect": "wait_time", "score": 0.20562316407889214, "mentions": 2383, "negMentions": 945, "snippets": [ "They need to have line for pre payed customers...", "Zips is a misnomer . The attendant could not get the gate to open and had to go into the office twice to put the code in . Once on the tracks it malfunctioned ." ] } ], "executiveSummary": { "anomalies": [ { "metric": "volume", "direction": "drop", "startMonth": "2025-11", "endMonth": "2026-01", "extremeMonth": "2025-12", "baselineValue": 2283, "windowValue": 911, "extremeValue": 911, "durationMonths": 3, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 106, "rate": 0.20622568093385213 }, { "key": "damage", "label": "vehicle damage", "count": 48, "rate": 0.0933852140077821 }, { "key": "wash_quality", "label": "wash result quality", "count": 48, "rate": 0.0933852140077821 }, { "key": "equipment", "label": "broken equipment", "count": 43, "rate": 0.08365758754863813 }, { "key": "staff", "label": "staff conduct", "count": 40, "rate": 0.07782101167315175 } ], "affectedLocations": 22, "topAffectedCities": [ { "city": "Lexington", "state": "KY", "baselineRating": 4.1, "windowRating": 1.1666666666666667, "windowReviews": 6 }, { "city": "Austin", "state": "TX", "baselineRating": 4.4, "windowRating": 1.3636363636363635, "windowReviews": 11 }, { "city": "Matthews", "state": "NC", "baselineRating": 4.4, "windowRating": 2, "windowReviews": 5 }, { "city": "Forest", "state": "VA", "baselineRating": 4.5, "windowRating": 2.125, "windowReviews": 8 }, { "city": "Lynchburg", "state": "VA", "baselineRating": 4.3, "windowRating": 2.125, "windowReviews": 8 }, { "city": "Dallas", "state": "GA", "baselineRating": 4.3, "windowRating": 2.142857142857143, "windowReviews": 7 } ], "sampleQuotes": [ { "city": "Dallas", "state": "TX", "ym": "2026-01", "stars": 1, "text": "I had an accident at this Zips Car Wash on November 15, and this has been an extremely disappointing and frustrating experience. A truck was allowed to enter the car wash ahead of me with a trailer hitch attached. Neither the employee guiding vehicles nor the manager on duty noticed or stopped the vehicle, even though it was clearly unsafe for the automatic wash. No one warned the driver. Inside the wash, the truck suddenly stopped, but the conveyor belt continued pushing my vehicle forward, causing my car to become stuck on the trailer hitch. As a result, my front bumper was cracked and damag" }, { "city": "Dallas", "state": "TX", "ym": "2025-11", "stars": 1, "text": "The car was dirty after the wash, there were no towels, and the manager was very rude when I asked about towels. Don't come here, it was a very bad experience." }, { "city": "McKinney", "state": "TX", "ym": "2025-12", "stars": 1, "text": "The gentleman working talked me into a monthly subscription. I told him I was uncomfortable putting the sticker on my window. He said to just show them the sticker when I visit next time. I tried doing that. I was told I was breaking protocol by not having the sticker on my windshield. I explained how I informed the worker that I was uncomfortable adding it to my window. He told me unless I add it he couldn’t help me. I told him I’d be canceling my subscription. I went home and did just that. I also will not be using this car wash in the future. I don’t like to give business to establishments " }, { "city": "McKinney", "state": "TX", "ym": "2025-11", "stars": 1, "text": "Closed at 6:50pm. I guess since it rained this day the employees decided to shut everything down. I'm a member with 2 cars and this makes me want to cancel my membership!" } ], "ownership": { "rate": 0.009727626459143969, "count": 5, "priorBrand": "QUICK WASH", "priorBrandCount": 1, "priorBrandShare": 0.2 } } ] }, "competitorAverages": { "avgCompetitorsRing1": 5.647619047619048, "avgCompetitorsRing3": 30.757142857142856, "avgCompetitorsRing5": 47.91428571428571, "medianRing1": 4, "medianRing3": 21, "medianRing5": 29.5 }, "timeseries": [ { "month": "2024-01", "reviews": 2265, "avgRating": 4.319205298013245 }, { "month": "2024-02", "reviews": 2984, "avgRating": 4.303619302949062 }, { "month": "2024-03", "reviews": 3474, "avgRating": 4.450201496833621 }, { "month": "2024-04", "reviews": 3000, "avgRating": 4.352333333333333 }, { "month": "2024-05", "reviews": 2446, "avgRating": 4.3111201962387575 }, { "month": "2024-06", "reviews": 2283, "avgRating": 4.391151992991678 }, { "month": "2024-07", "reviews": 2247, "avgRating": 4.4072096128170895 }, { "month": "2024-08", "reviews": 2209, 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