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            "text": "Beware: Tricky Cancellation Process! I regret to inform others about my disappointing experience with ZipThruCarWashes. Despite multiple attempts to cancel my membership, including texting, emailing, and even using their online cancellation form, I received no response. The form itself seems faulty and does not work as intended. It's disheartening to see such a lack of customer service and transparency in their cancellation process. I urge potential customers to be cautious, as it appears to be a very tricky service to cancel."
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            "text": "Rude customer service - it was my first time here and I wouldn’t go back as they were not helpful at all. Specially the guy who stands at the end to wipe down the car after the wash. I went to the other side and got off to check that there was still soap and water after the car wash so I walked up to him and he kept ignoring him. I had to wave my hands continuously in front of him atleast 20 times and he kept shrugging to say that it wasn’t his problem that I went on the other side. I kept asking him if I should line up again so that he could wipe the soap off but he wouldn’t look up and make "
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            "text": "Seeing as the owner likes to be petty and update reviews i can do so as well please do not believe their BS about my car having existing damage. This business is a joke who cares nothing about customer satisfaction. The manager i spoke to was praising my car saying how beautiful it is but now it is in not good condition & had pre existing damage. Whoever is behind the phone likes to act big and tough but for some reason I feel if he were in the face of a disgruntled employee he would fold like a lawn chair. They will say anything to make it seem as though they are right. And they like to laugh"
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            "text": "As a Sunnyvale resident and a U.S. Army serviceman, I always try to respect and understand how hard people work — especially in customer-facing jobs that come with pressure and long hours. However, my recent visit was one of the worst customer service experiences I’ve had. One of the staff members, wearing a black gator mask, was extremely rude and even tried to argue and use offensive language in his own dialect. It was unprofessional and completely unnecessary. I stayed calm and chose not to escalate the situation, but this kind of behavior can easily ruin a customer’s day and tarnish the bu"
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