{ "apiVersion": 1, "self": "https://washindex.com/api/chains/wiggy-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/wiggy-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "wiggy-wash", "chain": { "name": "Wiggy Wash", "website": "wiggywash.com", "locationCount": 7 }, "generatedAt": "2026-05-24T17:57:04.748Z", "summary": { "locationCount": 7, "totalReviews": 9256, "avgRating": 4.426285652549697, "scoredReviews": 1901, "spamFlagged": 0, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.023145712782745922, "membershipMentionRate": 0.14255654918463967, "membershipCancellationRate": 0.21033210332103322, "membershipUnlimitedRate": 0.12915129151291513, "upsellPressureRate": 0.008942661756970016 }, "formatRates": { "express_tunnel": 0.04576538663861126, "full_service": 0.039978958442924775, "self_serve_bay": 0.009994739610731194, "inbay_automatic": 0.0010520778537611783, "hand_wash": 0.017359284587059442, "detail_shop": 0.02524986849026828, "mobile_service": 0, "truck_rv_fleet": 0.0021041557075223566 }, "aspectScores": { "price": 0.17575757575757575, "wait_time": 0.46, "result_quality": 0.6146095717884131, "staff": 0.7718794835007173, "equipment_working": -0.5, "cleanliness_of_facility": 0.5151515151515151, "membership_value": -0.12290502793296089 }, "aspectVolume": { "price": 165, "wait_time": 100, "result_quality": 794, "staff": 1394, "equipment_working": 160, "cleanliness_of_facility": 66, "membership_value": 179 }, "amenities": { "has_free_vacuums": 0.04313519200420831, "has_paid_vacuums": 0.015255128879537085, "has_mat_cleaner": 0.03577064702788006, "has_dog_wash": 0, "has_air_dryer": 0.01209889531825355, "has_hand_dry": 0.04208311415044713, "uses_ceramic_spray": 0.003156233561283535, "uses_triple_foam": 0.0005260389268805891, "uses_spot_free_rinse": 0.0005260389268805891, "uses_underbody_wash": 0.003156233561283535, "uses_tire_shine": 0.007364544976328248, "water_reclamation_mentioned": 0, "app_mentioned": 0.0005260389268805891, "license_plate_recognition": 0.0015781167806417674 }, "priceTier": { "cheap": 41, "fair": 41, "expensive": 21 }, "topStrengths": [ { "aspect": "staff", "score": 0.7718794835007173, "mentions": 1394, "posMentions": 1234, "snippets": [ "They do great!! All the time! Thank guys for help us.", "Great customer service. Prices are better than they used to be. I've noticed that frequently one or more of the scrubbers in the tunnel aren't working properly and parts of the car get missed" ] }, { "aspect": "result_quality", "score": 0.6146095717884131, "mentions": 794, "posMentions": 632, "snippets": [ "They do great!! All the time! Thank guys for help us.", "Washed, dried, and vacuumed my car today. Added air to my tires with air machine. Had a good experience and the employees were friendly. Their prices have gone up - least expensive single wash is $11." ] }, { "aspect": "cleanliness_of_facility", "score": 0.5151515151515151, "mentions": 66, "posMentions": 50, "snippets": [ "Pricier than most but well maintained. star could smile more.", "Employees are great. Facility including vacuums and towels and such are clean. Only problem has been that sometimes the center of the back doesn't get washed well." ] }, { "aspect": "wait_time", "score": 0.46, "mentions": 100, "posMentions": 73, "snippets": [ "Great place I can usually get in and out with out having to deal with a line.", "I do like this car wash brand, being veteran owned. The lines are short, the car gets cleaned, and the interior stations are always stocked." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.5, "mentions": 160, "negMentions": 120, "snippets": [ "How do I get a refund since none of your vacuums work?", "Vacuums are weak, the finishing cloths are damp to wet." ] }, { "aspect": "membership_value", "score": -0.12290502793296089, "mentions": 179, "negMentions": 98, "snippets": [ "Wash was okay, got what I paid for. Bought a December deal, kid said I would not get put on auto renew. Got lied too and charged for another month on an auto renew.", "Cancel my membership got the confirmation email and they charged me again anyway." ] }, { "aspect": "price", "score": 0.17575757575757575, "mentions": 165, "negMentions": 68, "snippets": [ "$20-30 per wash. Recent dramatic piece increases. Plenty of other car washes nearby at more reasonable prices.", "You pay quite a bit for a car wash that you probably need to go through twice, this is probably why they offer monthly unlimited subscriptions" ] }, { "aspect": "wait_time", "score": 0.46, "mentions": 100, "negMentions": 27, "snippets": [ "Does anyone place in Saratoga know how to open on time??", "I pay for vip. Why was the vip lane closed at 740?? What a joke (The pay lane was still open)" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-03", "extremeMonth": "2024-01", "baselineValue": 3.9615384615384617, "windowValue": 3.3411764705882354, "extremeValue": 3.134920634920635, "durationMonths": 3, "themes": [ { "key": "refund", "label": "refund / billing dispute", "count": 6, "rate": 0.20689655172413793 }, { "key": "membership", "label": "membership / cancellation friction", "count": 2, "rate": 0.06896551724137931 }, { "key": "equipment", "label": "broken equipment", "count": 2, "rate": 0.06896551724137931 }, { "key": "staff", "label": "staff conduct", "count": 2, "rate": 0.06896551724137931 }, { "key": "damage", "label": "vehicle damage", "count": 1, "rate": 0.034482758620689655 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Springville", "state": "UT", "ym": "2024-03", "stars": 1, "text": "Don't not go here thier wash scrached my car to hell! They refused to refund my money. I filed a claim with them and they have ignored me and have done nothing to right their wrong. Don't trust them with your car they will damage it and do nothing to fix the issue." }, { "city": "Springville", "state": "UT", "ym": "2024-03", "stars": 2, "text": "Such a mess here with no one really knowing what's going on. You got a rude brooding teenager for a manager at the Springville location who doesn't know anything about customer service. You got a computer system that indiscriminately charges you or employees that sign you up for it wrong monthly services with no resolution. I've been a monthly subscriber for something like 8 years. Every time I add or change a car they screw it up and end up getting charged incorrectly. Last time they signed me up I was getting charged for a maximum monthly wash even though I asked them for the basic monthly s" }, { "city": "Springville", "state": "UT", "ym": "2024-03", "stars": 2, "text": "The issue I have with wiggy wash, is that I typically order the wiggy classic, which is about $5 cheaper. And they have several times charged me for, it attempted to charge me for the more expensive one. I have had multiple times where they have told me that they were trained to do that. It is dishonest." }, { "city": "Spanish Fork", "state": "UT", "ym": "2024-03", "stars": 1, "text": "I paused my membership in January and still got billed. Sent emails and left voicemails to contact someone and received nothing in return. In February I noticed I got charged again so after leaving another round of messages and emails and no response, I went to the Spanish Fork location and after waiting forever for a manager she said she could see that it was paused and she needed to talk to HER manager. I thought she would go check and come back but she just said I could go. I told her she needs to be sure the 2 months (on 2 cars-they both got charged after being paused) would be credited ba" } ] }, { "metric": "rating", "direction": "drop", "startMonth": "2024-09", "endMonth": "2025-01", "extremeMonth": "2025-01", "baselineValue": 3.9615384615384617, "windowValue": 3.440944881889764, "extremeValue": 3.3860332980972516, "durationMonths": 5, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 12, "rate": 0.2857142857142857 }, { "key": "damage", "label": "vehicle damage", "count": 4, "rate": 0.09523809523809523 }, { "key": "equipment", "label": "broken equipment", "count": 3, "rate": 0.07142857142857142 }, { "key": "refund", "label": "refund / billing dispute", "count": 3, "rate": 0.07142857142857142 }, { "key": "staff", "label": "staff conduct", "count": 2, "rate": 0.047619047619047616 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Springville", "state": "UT", "baselineRating": 4.5, "windowRating": 2.7142857142857144, "windowReviews": 14 } ], "sampleQuotes": [ { "city": "Springville", "state": "UT", "ym": "2025-01", "stars": 1, "text": "The wash itself is fine. Nothing special, though it never seems to be to the quality of other locations. The vacuum situation is atrocious though. The hoses are constantly falling off the attachment or simply broken, and the suction at this specific location is weaker than any of the other locations in the area." }, { "city": "Springville", "state": "UT", "ym": "2024-11", "stars": 1, "text": "Unacceptable service. Came into carwash first time with free coupon. Girl said that day, yesterday, for $30.00 was a special promo. I've never been to a Wiggy Wash in the past. I had damaged from the wash to the body of my car. Don't try calling their published local number, it's always busy. I finally found a number to corporate. I reached Darla, customer service rep at corporate, after explaining the damage Darla said that they wouldn't recharge my card at the end of the month, BUT, since I had the one wash usage from yesterday they would NOT refund my card because of that usage. What a scam" }, { "city": "Spanish Fork", "state": "UT", "ym": "2024-12", "stars": 1, "text": "Avoid them. They don’t even have a valid phone number so you cannot reach and in my case to cancel this poor service of a car wash." }, { "city": "Spanish Fork", "state": "UT", "ym": "2025-01", "stars": 1, "text": "Worst customer service ever - as bad as my nemesis, Xfinity. Sad there aren't zero stars. Trying to get anyone to talk to on the phone is IMPOSSIBLE! Five calls, average of ~20 min wait time every time, and NEVER spoke to a soul. They discounted a car wash for my 94 y.o. mom, and unbeknownst to her signed her up for a membership, charged her nearly $200 for one car wash, and wont fix the error. Go anywhere but WIGGY WASH to clean your car. Can't wait to hear the reply from WIGGY'S full-time, one-star response writer on this. WIGGY takes no accountability for anything. Especially the their cust" } ], "ownership": { "rate": 0.023809523809523808, "count": 1, "priorBrand": "Great White Express car wash", "priorBrandCount": 1, "priorBrandShare": 1 } }, { "metric": "rating", "direction": "rise", "startMonth": "2025-10", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 3.9615384615384617, "windowValue": 4.852352623039481, "extremeValue": 4.909711348161447, "durationMonths": 7, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-03", "endMonth": "2025-05", "extremeMonth": "2025-03", "baselineValue": 38, "windowValue": 74.66666666666667, "extremeValue": 76.33333333333333, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-09", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 38, "windowValue": 236.625, 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