{ "apiVersion": 1, "self": "https://washindex.com/api/chains/wheely-clean-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/wheely-clean-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "wheely-clean-car-wash", "chain": { "name": "Wheely Clean Car Wash", "website": "wheelycleanwash.com", "locationCount": 5 }, "generatedAt": "2026-05-24T20:33:18.062Z", "summary": { "locationCount": 5, "totalReviews": 717, "avgRating": 4.2797768479776845, "scoredReviews": 262, "spamFlagged": 0, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.04580152671755725, "membershipMentionRate": 0.1183206106870229, "membershipCancellationRate": 0.2903225806451613, "membershipUnlimitedRate": 0.3548387096774194, "upsellPressureRate": 0.007633587786259542 }, "formatRates": { "express_tunnel": 0.04961832061068702, "full_service": 0.04961832061068702, "self_serve_bay": 0.007633587786259542, "inbay_automatic": 0, "hand_wash": 0.04198473282442748, "detail_shop": 0.022900763358778626, "mobile_service": 0, "truck_rv_fleet": 0.007633587786259542 }, "aspectScores": { "price": 0.15789473684210525, "wait_time": 0.6923076923076923, "result_quality": 0.7116564417177914, "staff": 0.8280542986425339, "equipment_working": -0.8333333333333334, "cleanliness_of_facility": 0.6, "membership_value": -0.391304347826087 }, "aspectVolume": { "price": 19, "wait_time": 13, "result_quality": 163, "staff": 221, "equipment_working": 12, "cleanliness_of_facility": 5, "membership_value": 23 }, "amenities": { "has_free_vacuums": 0.03435114503816794, "has_paid_vacuums": 0.007633587786259542, "has_mat_cleaner": 0, "has_dog_wash": 0, "has_air_dryer": 0.007633587786259542, "has_hand_dry": 0.019083969465648856, "uses_ceramic_spray": 0, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.003816793893129771, "uses_tire_shine": 0.007633587786259542, "water_reclamation_mentioned": 0, "app_mentioned": 0, "license_plate_recognition": 0 }, "priceTier": { "cheap": 4, "fair": 4, "expensive": 3 }, "topStrengths": [ { "aspect": "staff", "score": 0.8280542986425339, "mentions": 221, "posMentions": 202, "snippets": [ "the under wash part of my car wash package doesn't seem to have ever worked.. The car wash cleans pretty well, except for your wheels and rocker panels. Very nice staff!", "Cornel was very helpful and considerate!" ] }, { "aspect": "result_quality", "score": 0.7116564417177914, "mentions": 163, "posMentions": 139, "snippets": [ "One of the best car washes in this area.", "Love the car wash and my membership only problem is after the wash numerous times there are people using the vacuums and stuff on the side that are clearly not car wash customers which makes it hard to find a spot to dry and vacuum" ] } ], "topComplaints": [ { "aspect": "result_quality", "score": 0.7116564417177914, "mentions": 163, "negMentions": 23, "snippets": [ "Windows not dried Front windows lots of streaks", "We used to go all the time,but both are cars have hood chips, they are working with us on this,we canceled our subscriptions" ] }, { "aspect": "staff", "score": 0.8280542986425339, "mentions": 221, "negMentions": 19, "snippets": [ "I pay for unlimited car washing. I had the car washed and went right back mentioning that I was back because the back wheel wells were still very dirty. This same guy still didn't get them clean. I was going to go back a 3rd time but decided to cancel the subscription.", "Whomever laid out the navigation is very,very confused. Won't bother going back." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-06", "endMonth": "2024-10", "extremeMonth": "2024-08", "baselineValue": 4.333333333333333, "windowValue": 3.235294117647059, "extremeValue": 2, "durationMonths": 5, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 1, "rate": 0.14285714285714285 }, { "key": "wash_quality", "label": "wash result quality", "count": 1, "rate": 0.14285714285714285 }, { "key": "refund", "label": "refund / billing dispute", "count": 1, "rate": 0.14285714285714285 }, { "key": "staff", "label": "staff conduct", "count": 1, "rate": 0.14285714285714285 }, { "key": "service_cut", "label": "service amenities cut", "count": 1, "rate": 0.14285714285714285 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Cleveland", "state": "OH", "baselineRating": 4.4, "windowRating": 2.8, "windowReviews": 5 } ], "sampleQuotes": [ { "city": "Cleveland", "state": "OH", "ym": "2024-10", "stars": 2, "text": "I pay for unlimited car washing. I had the car washed and went right back mentioning that I was back because the back wheel wells were still very dirty. This same guy still didn't get them clean. I was going to go back a 3rd time but decided to cancel the subscription." }, { "city": "Cleveland", "state": "OH", "ym": "2024-09", "stars": 1, "text": "Wanted a single wash got harassed into a month pass. Now I have a new car and they auto charged me for a pass this month but won’t let me use it on my new car bc I no longer have the pass ( which says is invalid if you remove it and on a car I don’t have anymore) and the person on the phone wasn’t helpful either. Didn’t like their attitudes when I was physically there either. Guess I lose out on $30 so good for you." }, { "city": "Northfield", "state": "OH", "ym": "2024-09", "stars": 1, "text": "Went there to get my car vacuumed and apparently the owner was there and said it was for paying customers only in the most rude way as possible won’t be going there again bad service" }, { "city": "Northfield", "state": "OH", "ym": "2024-06", "stars": 1, "text": "This was the first visit since the new equipment had been installed, very disappointing! When I got home I checked out my wash job only to find that both the front and rear end was still dirty. The old machinery did a better job, then after going through the guys that used to dry the car would catch that and remedy it. I get a car wash for free up the street at the car wash in front of the casino and it far superior. Needless to say I won't be going back to Wheely Clean anytime soon!" } ] }, { "metric": "rating", "direction": "rise", "startMonth": "2024-12", "endMonth": "2025-02", "extremeMonth": "2024-12", "baselineValue": 4.333333333333333, "windowValue": 4.615384615384615, "extremeValue": 4.833333333333333, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "rating", "direction": "drop", "startMonth": "2025-04", "endMonth": "2025-10", "extremeMonth": "2025-05", "baselineValue": 4.333333333333333, "windowValue": 3.8275862068965516, "extremeValue": 2.9, "durationMonths": 7, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 4, "rate": 0.5 }, { "key": "damage", "label": "vehicle damage", "count": 1, "rate": 0.125 }, { "key": "wash_quality", "label": "wash result quality", "count": 1, "rate": 0.125 }, { "key": "closed", "label": "closed or non-operational", "count": 1, "rate": 0.125 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Cleveland", "state": "OH", "ym": "2025-10", "stars": 1, "text": "They don’t properly rinse the dirt and dust off the car before washing it. This problem didn’t happen before, but lately it’s been an issue. When the dust isn’t rinsed off properly, it leaves scratches on the car after washing. If this happens again next time, I’ll cancel my membership." }, { "city": "Cleveland", "state": "OH", "ym": "2025-07", "stars": 1, "text": "I've been trying to cancel my MEMBERSHIP I've called 3 times i went up to the car wash and the employee told me he can't do it that I have to call as I have done with no return calls I will be contacting my free UAW LAWYERS" }, { "city": "Mayfield", "state": "OH", "ym": "2025-08", "stars": 1, "text": "I took my car to be washed. They explained that they will clean it all up and shine up the tires. I left with dust still on my dashboard and dead mosquitoes all in the front of my vehicle they charge me the extra four dollars to power wash the carpet And was told that they were wiped off the interior and everything is still dirty. I was very unsatisfied." }, { "city": "Northfield", "state": "OH", "ym": "2025-06", "stars": 1, "text": "The wash itself is good, however, DO NOT sign up for the monthly wash subscription. If you need to cancel or modify your plan, customer service is non-responsive and seemingly non existent. Feels very scammy and predatory." } ] }, { "metric": "rating", "direction": "drop", "startMonth": "2026-01", "endMonth": "2026-04", "extremeMonth": "2026-03", "baselineValue": 4.333333333333333, "windowValue": 3.260869565217391, "extremeValue": 3.277777777777778, "durationMonths": 4, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 4, "rate": 0.4444444444444444 }, { "key": "wash_quality", "label": "wash result quality", "count": 3, "rate": 0.3333333333333333 }, { "key": "membership", "label": "membership / cancellation friction", "count": 2, "rate": 0.2222222222222222 }, { "key": "equipment", "label": "broken equipment", "count": 1, "rate": 0.1111111111111111 }, { "key": "price_hike", "label": "price hike / value loss", "count": 1, "rate": 0.1111111111111111 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Chesterland", "state": "OH", "ym": "2026-04", "stars": 1, "text": "Agree with other reviews regarding damage. Multiple attempts to contact and told multiple times they would be back in touch within 2 business days to resolve. Absolutely no response for weeks. Customer service is nonexistent. You cannot trust that your vehicle will be safe at ANY Wheely Clean!" }, { "city": "Cleveland", "state": "OH", "ym": "2026-02", "stars": 1, "text": "My car got scratches all along the driver side and it wasn't even clean." }, { "city": "Cleveland", "state": "OH", "ym": "2026-02", "stars": 1, "text": "I used to really like this car wash, but unfortunately the quality has dropped significantly. I came in to wash an expensive car that was covered in snow and ice, which is normal in winter. All the employees before would always thoroughly remove the snow and ice first before sending the car through the wash. This time, a new employee (a guy with dyed hair) just sprayed the car with water and that was it. As a result, the brushes were rubbing ice against the paint, which is a direct way to scratch the vehicle. The car came out still dirty, covered in snow and ice. Very disappointing, especially" }, { "city": "Beachwood", "state": "OH", "ym": "2026-01", "stars": 1, "text": "Had the pass here for probably 10 years, scratched my new car the week before Thanksgiving. No big deal, it happens, I've called them probably 3 - 4 times, got a call back from Michael who gave me his cell number, called and texted him at least 5 - 6 times, no response. Great at taking your money for a sub par wash, doesn't even clean the back of the car, noone to dry it, and won't/can't address minor issues." } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2024-02", "endMonth": "2024-05", "extremeMonth": "2024-03", "baselineValue": 4, "windowValue": 48, "extremeValue": 63.333333333333336, "durationMonths": 4, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 2.8, "avgCompetitorsRing3": 15.4, "avgCompetitorsRing5": 34, "medianRing1": 3, "medianRing3": 13, "medianRing5": 24 }, "timeseries": [ { "month": "2024-01", "reviews": 4, "avgRating": 5 }, { "month": "2024-02", "reviews": 5, "avgRating": 4 }, { "month": "2024-03", "reviews": 135, "avgRating": 4.940740740740741 }, { "month": "2024-04", "reviews": 50, "avgRating": 4.84 }, { "month": "2024-05", "reviews": 2, "avgRating": 5 }, { "month": "2024-06", "reviews": 3, "avgRating": 3.3333333333333335 }, { 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