{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/wet-rabbit-express-car-wash.json",
  "humanUrl": "https://washindex.com/car-wash-chains/wet-rabbit-express-car-wash",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "wet-rabbit-express-car-wash",
  "chain": {
    "name": "Wet Rabbit Express Car Wash",
    "website": "wetrabbitexpress.com",
    "locationCount": 4
  },
  "generatedAt": "2026-05-24T19:46:11.123Z",
  "summary": {
    "locationCount": 4,
    "totalReviews": 1662,
    "avgRating": 4.4599277978339344,
    "scoredReviews": 416,
    "spamFlagged": 0,
    "statesServed": 1,
    "dominantFormat": "express_tunnel",
    "damageRate": 0.04807692307692308,
    "membershipMentionRate": 0.09615384615384616,
    "membershipCancellationRate": 0.15,
    "membershipUnlimitedRate": 0.275,
    "upsellPressureRate": 0.002403846153846154
  },
  "formatRates": {
    "express_tunnel": 0.10336538461538461,
    "full_service": 0.02403846153846154,
    "self_serve_bay": 0.019230769230769232,
    "inbay_automatic": 0.002403846153846154,
    "hand_wash": 0.016826923076923076,
    "detail_shop": 0.004807692307692308,
    "mobile_service": 0,
    "truck_rv_fleet": 0.004807692307692308
  },
  "aspectScores": {
    "price": 0.3275862068965517,
    "wait_time": 0.3684210526315789,
    "result_quality": 0.5018867924528302,
    "staff": 0.7101449275362319,
    "equipment_working": -0.25925925925925924,
    "cleanliness_of_facility": 0.8709677419354839,
    "membership_value": 0.4482758620689655
  },
  "aspectVolume": {
    "price": 58,
    "wait_time": 38,
    "result_quality": 265,
    "staff": 207,
    "equipment_working": 27,
    "cleanliness_of_facility": 31,
    "membership_value": 29
  },
  "amenities": {
    "has_free_vacuums": 0.2283653846153846,
    "has_paid_vacuums": 0.007211538461538462,
    "has_mat_cleaner": 0,
    "has_dog_wash": 0,
    "has_air_dryer": 0,
    "has_hand_dry": 0.02403846153846154,
    "uses_ceramic_spray": 0,
    "uses_triple_foam": 0,
    "uses_spot_free_rinse": 0,
    "uses_underbody_wash": 0,
    "uses_tire_shine": 0.002403846153846154,
    "water_reclamation_mentioned": 0,
    "app_mentioned": 0,
    "license_plate_recognition": 0.004807692307692308
  },
  "priceTier": {
    "cheap": 8,
    "fair": 22,
    "expensive": 7
  },
  "topStrengths": [
    {
      "aspect": "staff",
      "score": 0.7101449275362319,
      "mentions": 207,
      "posMentions": 177,
      "snippets": [
        "Good value clean facility and nice people",
        "Busy. Friendly staff. They stopped traffic so I could back in from the road."
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.5018867924528302,
      "mentions": 265,
      "posMentions": 196,
      "snippets": [
        "Always very nice its clean and they do a good job",
        "Kind of expensive, but worth in in the summer time"
      ]
    },
    {
      "aspect": "price",
      "score": 0.3275862068965517,
      "mentions": 58,
      "posMentions": 38,
      "snippets": [
        "Good value clean facility and nice people",
        "Car comes out looking great each and every time. And for a very reasonable price."
      ]
    }
  ],
  "topComplaints": [
    {
      "aspect": "price",
      "score": 0.3275862068965517,
      "mentions": 58,
      "negMentions": 19,
      "snippets": [
        "I KEEP GETTING CHARGED THE MONTHLY RATE AND WAS TOLD IT WOUDNT HAPPEN ANYMORE. POOR.",
        "I've taken my car through three times and each time it's been disappointing. There's usually parts of my car that dont get clean and soap leftover in my doors. For how much it costs just to get a basic wash, it's not worth it."
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.5018867924528302,
      "mentions": 265,
      "negMentions": 63,
      "snippets": [
        "Left dirt on the back and crummy job on the tires",
        "My car had dirt streaks and back window was still dirty."
      ]
    },
    {
      "aspect": "staff",
      "score": 0.7101449275362319,
      "mentions": 207,
      "negMentions": 30,
      "snippets": [
        "Not coming back. Missed the lower passenger door panels twice. They did give me a towel to wipe it off, but they wouldn't let me go through a third time. 2015 Rav4",
        "Employee acted like she wanted to go home. Car was just as dirty when it was done."
      ]
    }
  ],
  "executiveSummary": {
    "anomalies": [
      {
        "metric": "volume",
        "direction": "rise",
        "startMonth": "2025-06",
        "endMonth": "2025-08",
        "extremeMonth": "2025-08",
        "baselineValue": 21,
        "windowValue": 35,
        "extremeValue": 39,
        "durationMonths": 3,
        "themes": [],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": []
      }
    ]
  },
  "competitorAverages": {
    "avgCompetitorsRing1": 6.25,
    "avgCompetitorsRing3": 19.25,
    "avgCompetitorsRing5": 34.75,
    "medianRing1": 6.5,
    "medianRing3": 10.5,
    "medianRing5": 23
  },
  "timeseries": [
    {
      "month": "2024-01",
      "reviews": 21,
      "avgRating": 4.333333333333333
    },
    {
      "month": "2024-02",
      "reviews": 23,
      "avgRating": 4.521739130434782
    },
    {
      "month": "2024-03",
      "reviews": 14,
      "avgRating": 4.428571428571429
    },
    {
      "month": "2024-04",
      "reviews": 17,
      "avgRating": 4.529411764705882
    },
    {
      "month": "2024-05",
      "reviews": 25,
      "avgRating": 4.48
    },
    {
      "month": "2024-06",
      "reviews": 16,
      "avgRating": 4.625
    },
    {
      "month": "2024-07",
      "reviews": 28,
      "avgRating": 4.071428571428571
    },
    {
      "month": "2024-08",
      "reviews": 14,
      "avgRating": 4.857142857142857
    },
    {
      "month": "2024-09",
      "reviews": 15,
      "avgRating": 4.8
    },
    {
      "month": "2024-10",
      "reviews": 16,
      "avgRating": 4.25
    },
    {
      "month": "2024-11",
      "reviews": 11,
      "avgRating": 4.2727272727272725
    },
    {
      "month": "2024-12",
      "reviews": 45,
      "avgRating": 4.777777777777778
    },
    {
      "month": "2025-01",
      "reviews": 18,
      "avgRating": 3.9444444444444446
    },
    {
      "month": "2025-02",
      "reviews": 32,
      "avgRating": 4.34375
    },
    {
      "month": "2025-03",
      "reviews": 27,
      "avgRating": 4.444444444444445
    },
    {
      "month": "2025-04",
      "reviews": 31,
      "avgRating": 4.483870967741935
    },
    {
      "month": "2025-05",
      "reviews": 23,
      "avgRating": 4.6521739130434785
    },
    {
      "month": "2025-06",
      "reviews": 19,
      "avgRating": 4.473684210526316
    },
    {
      "month": "2025-07",
      "reviews": 55,
      "avgRating": 4.4363636363636365
    },
    {
      "month": "2025-08",
      "reviews": 31,
      "avgRating": 3.870967741935484
    },
    {
      "month": "2025-09",
      "reviews": 31,
      "avgRating": 4.290322580645161
    },
    {
      "month": "2025-10",
      "reviews": 23,
      "avgRating": 4.521739130434782
    },
    {
      "month": "2025-11",
      "reviews": 11,
      "avgRating": 4.636363636363637
    },
    {
      "month": "2025-12",
      "reviews": 14,
      "avgRating": 4.214285714285714
    },
    {
      "month": "2026-01",
      "reviews": 8,
      "avgRating": 4.625
    },
    {
      "month": "2026-02",
      "reviews": 18,
      "avgRating": 4.222222222222222
    },
    {
      "month": "2026-03",
      "reviews": 39,
      "avgRating": 4.333333333333333
    },
    {
      "month": "2026-04",
      "reviews": 18,
      "avgRating": 4.555555555555555
    }
  ],
  "states": [
    {
      "state": "Washington",
      "stateCode": "WA",
      "locationCount": 4,
      "reviewsTotal": 1662,
      "avgRating": 4.4599277978339344
    }
  ],
  "locations": [
    {
      "placeId": "ChIJWyEKhlABkVQR-cohdm50sw0",
      "title": "Wet Rabbit Express Car Wash",
      "street": "9021 S Tacoma Way",
      "city": "Lakewood",
      "state": "Washington",
      "stateCode": "WA",
      "zip": "98499",
      "lat": 47.1746101,
      "lng": -122.4828643,
      "totalScore": 4.6,
      "reviewsCount": 626,
      "reviewsDistribution": {
        "oneStar": 31,
        "twoStar": 12,
        "threeStar": 17,
        "fourStar": 71,
        "fiveStar": 495
      },
      "scoredReviews": 139,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.10071942446043165,
        "full_service": 0,
        "self_serve_bay": 0.02158273381294964,
        "inbay_automatic": 0.007194244604316547,
        "hand_wash": 0.007194244604316547,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0.014388489208633094
      },
      "aspectScores": {
        "price": 0.2727272727272727,
        "wait_time": 0.14285714285714285,
        "result_quality": 0.4117647058823529,
        "staff": 0.7721518987341772,
        "equipment_working": -0.5,
        "cleanliness_of_facility": 1,
        "membership_value": 0.45454545454545453
      },
      "damageRate": 0.05755395683453238,
      "membershipCancellationRate": 0.13333333333333333,
      "membershipMentionRate": 0.1079136690647482,
      "competitors": {
        "ring1Count": 12,
        "ring3Count": 48,
        "ring5Count": 85,
        "ring1AvgRating": 4.363636363636363,
        "ring3AvgRating": 4.5279069767441875,
        "ring5AvgRating": 4.323333333333333
      }
    },
    {
      "placeId": "ChIJuU7Z3XdThVQRjpx4CuWWr_4",
      "title": "Wet Rabbit Express Car Wash",
      "street": "1219 State Ave",
      "city": "Marysville",
      "state": "Washington",
      "stateCode": "WA",
      "zip": "98270",
      "lat": 48.0619435,
      "lng": -122.1774851,
      "totalScore": 4.4,
      "reviewsCount": 590,
      "reviewsDistribution": {
        "oneStar": 37,
        "twoStar": 18,
        "threeStar": 30,
        "fourStar": 99,
        "fiveStar": 406
      },
      "scoredReviews": 84,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.08333333333333333,
        "full_service": 0.08333333333333333,
        "self_serve_bay": 0.03571428571428571,
        "inbay_automatic": 0,
        "hand_wash": 0.023809523809523808,
        "detail_shop": 0.011904761904761904,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.08333333333333333,
        "wait_time": 0.3333333333333333,
        "result_quality": 0.4888888888888889,
        "staff": 0.6444444444444445,
        "equipment_working": -0.3333333333333333,
        "cleanliness_of_facility": 1,
        "membership_value": -0.2
      },
      "damageRate": 0.023809523809523808,
      "membershipCancellationRate": 0.42857142857142855,
      "membershipMentionRate": 0.08333333333333333,
      "competitors": {
        "ring1Count": 7,
        "ring3Count": 9,
        "ring5Count": 8,
        "ring1AvgRating": 3.9666666666666663,
        "ring3AvgRating": 4.5777777777777775,
        "ring5AvgRating": 4.6499999999999995
      }
    },
    {
      "placeId": "ChIJS_s5eeWrmlQR23Um2BQeGjY",
      "title": "Wet Rabbit Express Car Wash",
      "street": "600 91st Ave NE",
      "city": "Lake Stevens",
      "state": "Washington",
      "stateCode": "WA",
      "zip": "98258",
      "lat": 48.0016149,
      "lng": -122.1086184,
      "totalScore": 4.3,
      "reviewsCount": 351,
      "reviewsDistribution": {
        "oneStar": 35,
        "twoStar": 12,
        "threeStar": 8,
        "fourStar": 40,
        "fiveStar": 256
      },
      "scoredReviews": 116,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.10344827586206896,
        "full_service": 0.02586206896551724,
        "self_serve_bay": 0.017241379310344827,
        "inbay_automatic": 0,
        "hand_wash": 0.02586206896551724,
        "detail_shop": 0.008620689655172414,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.3333333333333333,
        "wait_time": 0.5,
        "result_quality": 0.4875,
        "staff": 0.6862745098039216,
        "equipment_working": -0.6666666666666666,
        "cleanliness_of_facility": 0.7142857142857143,
        "membership_value": 0.6
      },
      "damageRate": 0.05172413793103448,
      "membershipCancellationRate": 0.07142857142857142,
      "membershipMentionRate": 0.1206896551724138,
      "competitors": {
        "ring1Count": 6,
        "ring3Count": 12,
        "ring5Count": 31,
        "ring1AvgRating": 3.8,
        "ring3AvgRating": 4.3,
        "ring5AvgRating": 4.678260869565216
      }
    },
    {
      "placeId": "ChIJqWizKTxPhVQRDujbUNF6CnA",
      "title": "Wet Rabbit Express Car Wash",
      "street": "7530 204th St NE",
      "city": "Arlington",
      "state": "Washington",
      "stateCode": "WA",
      "zip": "98223",
      "lat": 48.1802683,
      "lng": -122.1283274,
      "totalScore": 4.5,
      "reviewsCount": 95,
      "reviewsDistribution": {
        "oneStar": 8,
        "twoStar": 3,
        "threeStar": 4,
        "fourStar": 1,
        "fiveStar": 79
      },
      "scoredReviews": 77,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.12987012987012986,
        "full_service": 0,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.012987012987012988,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.7777777777777778,
        "wait_time": 0.42857142857142855,
        "result_quality": 0.6727272727272727,
        "staff": 0.6875,
        "equipment_working": 0.6666666666666666,
        "cleanliness_of_facility": 0.8,
        "membership_value": 1
      },
      "damageRate": 0.05194805194805195,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.05194805194805195,
      "competitors": {
        "ring1Count": 0,
        "ring3Count": 8,
        "ring5Count": 15,
        "ring1AvgRating": null,
        "ring3AvgRating": 4.220000000000001,
        "ring5AvgRating": 4.5
      }
    }
  ]
}