{ "apiVersion": 1, "self": "https://washindex.com/api/chains/wash-pointe-car-wash-9-mile.json", "humanUrl": "https://washindex.com/car-wash-chains/wash-pointe-car-wash-9-mile", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "wash-pointe-car-wash-9-mile", "chain": { "name": "Wash Pointe Car Wash 9 Mile", "website": "washpointe.com", "locationCount": 4 }, "generatedAt": "2026-05-24T20:07:26.536Z", "summary": { "locationCount": 4, "totalReviews": 1157, "avgRating": 4.140622299049265, "scoredReviews": 180, "spamFlagged": 1, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.10555555555555556, "membershipMentionRate": 0.31666666666666665, "membershipCancellationRate": 0.21052631578947367, "membershipUnlimitedRate": 0.3684210526315789, "upsellPressureRate": 0 }, "formatRates": { "express_tunnel": 0.1, "full_service": 0.027777777777777776, "self_serve_bay": 0.027777777777777776, "inbay_automatic": 0, "hand_wash": 0.016666666666666666, "detail_shop": 0, "mobile_service": 0, "truck_rv_fleet": 0 }, "aspectScores": { "price": 0.5609756097560976, "wait_time": 0.23076923076923078, "result_quality": 0.21649484536082475, "staff": 0.19753086419753085, "equipment_working": -0.47368421052631576, "cleanliness_of_facility": 0, "membership_value": 0.13043478260869565 }, "aspectVolume": { "price": 41, "wait_time": 13, "result_quality": 97, "staff": 81, "equipment_working": 19, "cleanliness_of_facility": 2, "membership_value": 46 }, "amenities": { "has_free_vacuums": 0.07222222222222222, "has_paid_vacuums": 0.011111111111111112, "has_mat_cleaner": 0, "has_dog_wash": 0, "has_air_dryer": 0.005555555555555556, "has_hand_dry": 0.07777777777777778, "uses_ceramic_spray": 0, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.005555555555555556, "uses_tire_shine": 0.011111111111111112, "water_reclamation_mentioned": 0, "app_mentioned": 0, "license_plate_recognition": 0 }, "priceTier": { "cheap": 15, "fair": 9, "expensive": 4 }, "topStrengths": [ { "aspect": "result_quality", "score": 0.21649484536082475, "mentions": 97, "posMentions": 58, "snippets": [ "My car is always clean with the monthly plan.", "Always does a great job no scratches on my car" ] }, { "aspect": "staff", "score": 0.19753086419753085, "mentions": 81, "posMentions": 48, "snippets": [ "People who works there are very professional and nice", "Good for a quick wash, though rarely thoroughly cleans my car. Staff is great, though, and I love that it's family-owned." ] } ], "topComplaints": [ { "aspect": "staff", "score": 0.19753086419753085, "mentions": 81, "negMentions": 32, "snippets": [ "Just get the wheel wells. Not hard to prewash a car with a hose. Stop being lazy", "They have the laziest employees I’ve ever seen at a car wash. Been going here since before they had towel dryers. Not once have I ever had a somewhat dry car leaving this place. Canceling my membership today and never coming back" ] }, { "aspect": "result_quality", "score": 0.21649484536082475, "mentions": 97, "negMentions": 37, "snippets": [ "Just get the wheel wells. Not hard to prewash a car with a hose. Stop being lazy", "Lately the quality has gone down severely. My car is more dirty and streaky after the wash than it was before going in." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-07", "endMonth": "2024-09", "extremeMonth": "2024-09", "baselineValue": 4, "windowValue": 3.823529411764706, "extremeValue": 3.1555555555555554, "durationMonths": 3, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 2, "rate": 0.4 }, { "key": "membership", "label": "membership / cancellation friction", "count": 1, "rate": 0.2 }, { "key": "wash_quality", "label": "wash result quality", "count": 1, "rate": 0.2 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Clinton Township", "state": "MI", "ym": "2024-08", "stars": 1, "text": "Chemicals don’t come out properly. One day half of my car was still dirty. The only resolve was to go through again. But as I stated the chemicals wouldn’t spray on one side. Nothing was done! My car and wheels are still dirty for $30 a month. You can’t talk to a manager. They have you fill out this form for disputes only for no one to calm you back. They never answer the phones. No wonder why it’s always empty. Updated: no you don’t have a manager there daily! I’ve came up there several times made a compliant. I’ve called several times and no one answers the phones. The worker said only manag" }, { "city": "Clinton Township", "state": "MI", "ym": "2024-08", "stars": 1, "text": "The car wash scratches my car when i go through, I know because I started taking photos before and after when I noticed the scratches. The customer service is poor, I try to call them on numerous occasions, no one answers the phone. There are also a lot of issues with the barcode not scanning to be able to go through the wash, so I always have to call the help button when I try to get in. I tried to fill out the inquiry online to have someone contact me about cancelling my account and again weeks later no answer. The car wash also seems to be run by teens very often who don’t seem to know much" }, { "city": "Madison Heights", "state": "MI", "ym": "2024-07", "stars": 1, "text": "Been coming here for a couple months now I'm very meticulous about my truck so I comb over it every time I get it washed and I don't have them dry it with the towels outside in fear of them scratching it but I just went today and there must have been something in the brush on the passenger side but it scratched the hell out of my truck all the way down the side of it This happened Saturday July 27th between 1:40 and 2:00pm" } ] }, { "metric": "rating", "direction": "drop", "startMonth": "2024-11", "endMonth": "2025-01", "extremeMonth": "2025-01", "baselineValue": 4, "windowValue": 3.6206896551724137, "extremeValue": 3.5638888888888887, "durationMonths": 3, "themes": [ { "key": "equipment", "label": "broken equipment", "count": 1, "rate": 0.125 }, { "key": "damage", "label": "vehicle damage", "count": 1, "rate": 0.125 }, { "key": "refund", "label": "refund / billing dispute", "count": 1, "rate": 0.125 }, { "key": "staff", "label": "staff conduct", "count": 1, "rate": 0.125 }, { "key": "wait", "label": "wait time / slow throughput", "count": 1, "rate": 0.125 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Madison Heights", "state": "MI", "ym": "2025-01", "stars": 1, "text": "Had to wait 25 minutes for a refund because they wouldn't let me go through with how my bumper is. I don't care that I didn't get to go through, I care about how long it took to get me my refund. 25 minutes is an absurd amount of time. Was told to go up front and wait for my refund, then was told to reverse to the back because I was told they wanted to talk to me just to wait for another 10 minutes and then have some other person come out and give me my money and not even talk to me. It wasnt until i started getting close enough to block other people is when they decided to come out and give m" }, { "city": "Madison Heights", "state": "MI", "ym": "2025-01", "stars": 1, "text": "Terrible car wash and customer service. Their equipment damaged my right side mirror. Their manager reached back to me and flat out lied that my mirror was broken when entering the car wash. He also refused to send me the video. We will be seeking legal action against this car wash for the damage and lack of integrity from the manger." }, { "city": "Madison Heights", "state": "MI", "ym": "2024-12", "stars": 1, "text": "Staff is really rude. They claim they’re hiring but won’t give you the time of day. These guys don’t care…" } ] }, { "metric": "rating", "direction": "rise", "startMonth": "2025-05", "endMonth": "2025-11", "extremeMonth": "2025-09", "baselineValue": 4, "windowValue": 4.7727272727272725, "extremeValue": 4.8074974670719355, "durationMonths": 7, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "rating", "direction": "drop", "startMonth": "2026-01", "endMonth": "2026-04", "extremeMonth": "2026-03", "baselineValue": 4, "windowValue": 2.85, "extremeValue": 2.8290598290598292, "durationMonths": 4, "themes": [ { "key": "staff", "label": "staff conduct", "count": 5, "rate": 0.2777777777777778 }, { "key": "damage", "label": "vehicle damage", "count": 3, "rate": 0.16666666666666666 }, { "key": "wash_quality", "label": "wash result quality", "count": 2, "rate": 0.1111111111111111 }, { "key": "membership", "label": "membership / cancellation friction", "count": 1, "rate": 0.05555555555555555 }, { "key": "equipment", "label": "broken equipment", "count": 1, "rate": 0.05555555555555555 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Clinton Township", "state": "MI", "baselineRating": 4.1, "windowRating": 2.3333333333333335, "windowReviews": 9 } ], "sampleQuotes": [ { "city": "Eastpointe", "state": "MI", "ym": "2026-03", "stars": 1, "text": "STOP GOING HERE.. they use dish liquid in there soap which strips your car of all waxes and sealants and will lead to rusting and damaged paint faster. P.s I’m an automotive detailer, if you don’t believe me wash your dishes with dawn then go smell their soap. Reply to your recent rebuttal, I know exactly what dawn dish soap smells like if anyone thinks I’m lying go wash your car here turn on the spray soap and give me your opinion, I’ve been coming here for years and you guys used to be good but I stopped coming ever since u changed your so called “chemicals”" }, { "city": "Clinton Township", "state": "MI", "ym": "2026-03", "stars": 1, "text": "Damaged my vehicle refused to repair it, General manager was exceptionally rude, had me bring my vehicle up to see the damage then insulted me. NEVER GO THERE, as a business when you do damage to a persons vehicle you should man up and do the right thing, this would've cost less than $100 to repair, now they lost me as a customer for life. Bad business decision" }, { "city": "Clinton Township", "state": "MI", "ym": "2026-02", "stars": 2, "text": "Don’t think I’ll go back. Went today paid for wash machine broke down and wasn’t allowed through. Reversed then Went to the other machine paid for wash and checked my bank statement while waiting and was charged twice! I ahowed the 1 employee (spraying cars) the double charges and was told “it’ll just delete one”. I asked if it doesn’t then what? His response was “then just call up here”. I then asked for a business card which of course they didn’t have. I guess I’ll just WAIT TO SEE IF IM GOING TO BE CHARGED FOR TWO WASHES OR FOR THE SINGLE WASH I ACTUALLY RECEIVED smh. I gave two stars becau" }, { "city": "Clinton Township", "state": "MI", "ym": "2026-02", "stars": 1, "text": "Brand new vehicle and this car wash put a scratch on my hood and all swirl marks all over my bumper. Avoid at all cost." } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-09", "endMonth": "2025-11", "extremeMonth": "2025-09", "baselineValue": 8, "windowValue": 20.666666666666668, "extremeValue": 20.666666666666668, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 7.75, "avgCompetitorsRing3": 55.5, "avgCompetitorsRing5": 103, "medianRing1": 9, "medianRing3": 56.5, "medianRing5": 104 }, "timeseries": [ { "month": "2024-01", "reviews": 14, "avgRating": 4.357142857142857 }, { "month": "2024-02", "reviews": 11, "avgRating": 4.090909090909091 }, { "month": "2024-03", "reviews": 14, "avgRating": 3.2142857142857144 }, { "month": "2024-04", "reviews": 9, "avgRating": 4.666666666666667 }, { "month": "2024-05", "reviews": 8, "avgRating": 3.75 }, { "month": "2024-06", "reviews": 8, "avgRating": 4.625 }, { "month": "2024-07", "reviews": 10, "avgRating": 3.9 }, { "month": 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