{ "apiVersion": 1, "self": "https://washindex.com/api/chains/wash-masters-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/wash-masters-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "wash-masters-car-wash", "chain": { "name": "Wash Masters Car Wash", "website": "washmasters.com", "locationCount": 26 }, "generatedAt": "2026-05-24T17:24:09.005Z", "summary": { "locationCount": 26, "totalReviews": 25150, "avgRating": 4.724075546719683, "scoredReviews": 13277, "spamFlagged": 4, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.017775099796640808, "membershipMentionRate": 0.11041650975370942, "membershipCancellationRate": 0.17803547066848568, "membershipUnlimitedRate": 0.12414733969986358, "upsellPressureRate": 0.005573548241319575 }, "formatRates": { "express_tunnel": 0.02508096708593809, "full_service": 0.02086314679520976, "self_serve_bay": 0.004820366046546659, "inbay_automatic": 0.000677863975295624, "hand_wash": 0.011373051141071025, "detail_shop": 0.023951193793778715, "mobile_service": 0, "truck_rv_fleet": 0.0018076372674549973 }, "aspectScores": { "price": 0.2977725674091442, "wait_time": 0.7711370262390671, "result_quality": 0.7481701738334858, "staff": 0.8989169675090253, "equipment_working": 0.019189765458422176, "cleanliness_of_facility": 0.9400428265524625, "membership_value": 0.14367816091954022 }, "aspectVolume": { "price": 853, "wait_time": 686, "result_quality": 4372, "staff": 10526, "equipment_working": 469, "cleanliness_of_facility": 467, "membership_value": 870 }, "amenities": { "has_free_vacuums": 0.034571062740076826, "has_paid_vacuums": 0.004594411388114785, "has_mat_cleaner": 0.012201551555321231, "has_dog_wash": 0.00007531821947729155, "has_air_dryer": 0.005724184680274158, "has_hand_dry": 0.0053475935828877, "uses_ceramic_spray": 0.0003012728779091662, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.00022595465843187467, "uses_tire_shine": 0.0036152745349099947, "water_reclamation_mentioned": 0, "app_mentioned": 0.0006025457558183324, "license_plate_recognition": 0.001355727950591248 }, "priceTier": { "cheap": 186, "fair": 211, "expensive": 102 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.9400428265524625, "mentions": 467, "posMentions": 453, "snippets": [ "Friendly staff and great facility! Looking forward to coming again.", "Brandon was helpful great clean location" ] }, { "aspect": "staff", "score": 0.8989169675090253, "mentions": 10526, "posMentions": 9989, "snippets": [ "Friendly staff! A fast and easy car wash if you are in a hurry.", "My truck was extra and they went extra highly recommend them Thank you" ] }, { "aspect": "wait_time", "score": 0.7711370262390671, "mentions": 686, "posMentions": 607, "snippets": [ "Staff was very helpful and wash was quick and thorough", "Good wash for a good price..very fast and courteous every time" ] }, { "aspect": "result_quality", "score": 0.7481701738334858, "mentions": 4372, "posMentions": 3793, "snippets": [ "This bout the only auto carwash that cleans my F250 well", "A great quality drive-through car wash, though it's a bit overpriced." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": 0.019189765458422176, "mentions": 469, "negMentions": 229, "snippets": [ "Always gets stuck and never get another car wash after", "Car wash is fast and convenient, the vacuums are very weak." ] }, { "aspect": "membership_value", "score": 0.14367816091954022, "mentions": 870, "negMentions": 368, "snippets": [ "When I tried to close my account with wash masters they keep charging your account.", "Horrible, talked into a membership but when u want to cancel you get the run around and no confirmation of the cancelation!!!" ] }, { "aspect": "price", "score": 0.2977725674091442, "mentions": 853, "negMentions": 298, "snippets": [ "Way to expensive I think for full clean I didn't stay", "charged $20 instead of my $15 on credit but place pretty nice" ] }, { "aspect": "result_quality", "score": 0.7481701738334858, "mentions": 4372, "negMentions": 522, "snippets": [ "Always gets stuck and never get another car wash after", "Got a 15$ car wash and the front and back is still dirty" ] } ], "executiveSummary": { "anomalies": [ { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-04", "extremeMonth": "2024-01", "baselineValue": 410, "windowValue": 164.75, "extremeValue": 144.5, "durationMonths": 4, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 28, "rate": 0.345679012345679 }, { "key": "wash_quality", "label": "wash result quality", "count": 12, "rate": 0.14814814814814814 }, { "key": "refund", "label": "refund / billing dispute", "count": 7, "rate": 0.08641975308641975 }, { "key": "damage", "label": "vehicle damage", "count": 6, "rate": 0.07407407407407407 }, { "key": "equipment", "label": "broken equipment", "count": 5, "rate": 0.06172839506172839 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Grapevine", "state": "TX", "ym": "2024-03", "stars": 2, "text": "Stopped by this morning 3/18/24 and noticed that the basic wash price is now $10 not $8. This same basic wash a few years ago was $6 that included a pre-wash hose down by two employees...those two have now been replaced by a guy sitting in a shack to help folks in using the user unfriendly and needlessly complicated wash menu and push their membership subscription service." }, { "city": "Kilgore", "state": "TX", "ym": "2024-04", "stars": 1, "text": "Bought a monthly membership just got my car out of the body shop and the car wash did damage. It busted and broke off my new bumper." }, { "city": "Kilgore", "state": "TX", "ym": "2024-04", "stars": 2, "text": "Dirty, lots broken, with young unfriendly staff. Will not go back." }, { "city": "Paris", "state": "TX", "ym": "2024-01", "stars": 2, "text": "Really don't appreciate being yelled at by multiple employees, after the first employee told me I should pull to the side to remove my magnetic signs and top light. This is my 2nd wash of my first month wash subscription and now I simply will not pay a company to yell at me over doing what I was told. Will be go else where." } ], "ownership": { "rate": 0.012345679012345678, "count": 1, "priorBrand": "Right On Detail Auto Detailing Portland", "priorBrandCount": 1, "priorBrandShare": 1 } }, { "metric": "volume", "direction": "rise", "startMonth": "2025-07", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 410, "windowValue": 1309.2, "extremeValue": 1647.3333333333333, "durationMonths": 10, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.653846153846154, "avgCompetitorsRing3": 27.615384615384617, "avgCompetitorsRing5": 56.46153846153846, "medianRing1": 4, "medianRing3": 24, "medianRing5": 37.5 }, "timeseries": [ { "month": "2024-01", "reviews": 123, "avgRating": 4.528455284552845 }, { "month": "2024-02", "reviews": 166, "avgRating": 4.518072289156627 }, { "month": "2024-03", "reviews": 170, "avgRating": 4.3 }, { "month": "2024-04", "reviews": 200, "avgRating": 4.325 }, { "month": 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