{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/wash-hounds-express-car-wash.json",
  "humanUrl": "https://washindex.com/car-wash-chains/wash-hounds-express-car-wash",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "wash-hounds-express-car-wash",
  "chain": {
    "name": "Wash Hounds Express Car Wash",
    "website": "washhounds.com",
    "locationCount": 7
  },
  "generatedAt": "2026-05-24T18:07:19.717Z",
  "summary": {
    "locationCount": 7,
    "totalReviews": 8260,
    "avgRating": 4.405096852300243,
    "scoredReviews": 3156,
    "spamFlagged": 3,
    "statesServed": 2,
    "dominantFormat": "express_tunnel",
    "damageRate": 0.014575411913814956,
    "membershipMentionRate": 0.1185044359949303,
    "membershipCancellationRate": 0.14705882352941177,
    "membershipUnlimitedRate": 0.20053475935828877,
    "upsellPressureRate": 0.005386565272496832
  },
  "formatRates": {
    "express_tunnel": 0.03200253485424588,
    "full_service": 0.023130544993662863,
    "self_serve_bay": 0.0063371356147021544,
    "inbay_automatic": 0.0012674271229404308,
    "hand_wash": 0.0076045627376425855,
    "detail_shop": 0.017427122940430924,
    "mobile_service": 0,
    "truck_rv_fleet": 0.0012674271229404308
  },
  "aspectScores": {
    "price": 0.36551724137931035,
    "wait_time": 0.8532608695652174,
    "result_quality": 0.5631891433418151,
    "staff": 0.8613203367301728,
    "equipment_working": -0.6141732283464567,
    "cleanliness_of_facility": 0.8846153846153846,
    "membership_value": 0.21923076923076923
  },
  "aspectVolume": {
    "price": 290,
    "wait_time": 368,
    "result_quality": 1179,
    "staff": 2257,
    "equipment_working": 127,
    "cleanliness_of_facility": 52,
    "membership_value": 260
  },
  "amenities": {
    "has_free_vacuums": 0.022496831432192648,
    "has_paid_vacuums": 0.005703422053231939,
    "has_mat_cleaner": 0.0009505703422053232,
    "has_dog_wash": 0.0003168567807351077,
    "has_air_dryer": 0.005703422053231939,
    "has_hand_dry": 0.008238276299112801,
    "uses_ceramic_spray": 0.0003168567807351077,
    "uses_triple_foam": 0,
    "uses_spot_free_rinse": 0,
    "uses_underbody_wash": 0.0015842839036755386,
    "uses_tire_shine": 0.006020278833967047,
    "water_reclamation_mentioned": 0,
    "app_mentioned": 0,
    "license_plate_recognition": 0.0003168567807351077
  },
  "priceTier": {
    "cheap": 74,
    "fair": 87,
    "expensive": 44
  },
  "topStrengths": [
    {
      "aspect": "cleanliness_of_facility",
      "score": 0.8846153846153846,
      "mentions": 52,
      "posMentions": 49,
      "snippets": [
        "Always friendly, fully clean & convenient",
        "Everything was clean Isaac was very nice !"
      ]
    },
    {
      "aspect": "staff",
      "score": 0.8613203367301728,
      "mentions": 2257,
      "posMentions": 2098,
      "snippets": [
        "The men are always polite & the price is right",
        "friendly staff... long waiting in the self-cleaning area"
      ]
    },
    {
      "aspect": "wait_time",
      "score": 0.8532608695652174,
      "mentions": 368,
      "posMentions": 341,
      "snippets": [
        "Really quick and reliable. Vacuums could get a fix.",
        "Great, fast service. Very professional. Thank you for the amazing service."
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.5631891433418151,
      "mentions": 1179,
      "posMentions": 909,
      "snippets": [
        "Good car wash but they don’t pick up the phone. Jeesh",
        "love coming here and always leave with my car lookin mint :)"
      ]
    }
  ],
  "topComplaints": [
    {
      "aspect": "equipment_working",
      "score": -0.6141732283464567,
      "mentions": 127,
      "negMentions": 102,
      "snippets": [
        "Scanner on members only side never works",
        "The vacuum’s don’t work most of the time. Car comes out very wet. Back window stays filthy. Employees are nice."
      ]
    },
    {
      "aspect": "membership_value",
      "score": 0.21923076923076923,
      "mentions": 260,
      "negMentions": 101,
      "snippets": [
        "Once you sign up for unlimited monthly washes there is no obvious way to cancel the subscription.",
        "Disappointed - I signed up for a special rate. I was not informed of any specific terms or conditions. So when the next billing cycle came the special rate was not applied and I was billed the full price. Be transparent please"
      ]
    },
    {
      "aspect": "price",
      "score": 0.36551724137931035,
      "mentions": 290,
      "negMentions": 92,
      "snippets": [
        "Got too expensive and no one vacuums, scrubs, or dries anymore.",
        "There was still a lot of dirt on my car after I was done. It was a little cleaner but was definitely not worth $12."
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.5631891433418151,
      "mentions": 1179,
      "negMentions": 245,
      "snippets": [
        "I went there to wash my car ,it’s look like Their just spread water only",
        "Just ok. Most of the snow and salt removed from vehicle. Other parts not so well."
      ]
    }
  ],
  "executiveSummary": {
    "anomalies": [
      {
        "metric": "volume",
        "direction": "rise",
        "startMonth": "2025-03",
        "endMonth": "2025-05",
        "extremeMonth": "2025-04",
        "baselineValue": 196,
        "windowValue": 308,
        "extremeValue": 308,
        "durationMonths": 3,
        "themes": [],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": []
      }
    ]
  },
  "competitorAverages": {
    "avgCompetitorsRing1": 6.142857142857143,
    "avgCompetitorsRing3": 35.42857142857143,
    "avgCompetitorsRing5": 81.28571428571429,
    "medianRing1": 7,
    "medianRing3": 42,
    "medianRing5": 90
  },
  "timeseries": [
    {
      "month": "2024-01",
      "reviews": 90,
      "avgRating": 4.655555555555556
    },
    {
      "month": "2024-02",
      "reviews": 167,
      "avgRating": 4.526946107784431
    },
    {
      "month": "2024-03",
      "reviews": 104,
      "avgRating": 4.6923076923076925
    },
    {
      "month": "2024-04",
      "reviews": 164,
      "avgRating": 4.701219512195122
    },
    {
      "month": "2024-05",
      "reviews": 160,
      "avgRating": 4.58125
    },
    {
      "month": "2024-06",
      "reviews": 74,
      "avgRating": 4.621621621621622
    },
    {
      "month": "2024-07",
      "reviews": 131,
      "avgRating": 4.717557251908397
    },
    {
      "month": "2024-08",
      "reviews": 338,
      "avgRating": 4.8076923076923075
    },
    {
      "month": "2024-09",
      "reviews": 179,
      "avgRating": 4.625698324022347
    },
    {
      "month": "2024-10",
      "reviews": 244,
      "avgRating": 4.741803278688525
    },
    {
      "month": "2024-11",
      "reviews": 232,
      "avgRating": 4.887931034482759
    },
    {
      "month": "2024-12",
      "reviews": 196,
      "avgRating": 4.673469387755102
    },
    {
      "month": "2025-01",
      "reviews": 186,
      "avgRating": 4.473118279569892
    },
    {
      "month": "2025-02",
      "reviews": 267,
      "avgRating": 4.775280898876405
    },
    {
      "month": "2025-03",
      "reviews": 335,
      "avgRating": 4.802985074626866
    },
    {
      "month": "2025-04",
      "reviews": 293,
      "avgRating": 4.7815699658703075
    },
    {
      "month": "2025-05",
      "reviews": 296,
      "avgRating": 4.628378378378378
    },
    {
      "month": "2025-06",
      "reviews": 294,
      "avgRating": 4.846938775510204
    },
    {
      "month": "2025-07",
      "reviews": 232,
      "avgRating": 4.780172413793103
    },
    {
      "month": "2025-08",
      "reviews": 224,
      "avgRating": 4.790178571428571
    },
    {
      "month": "2025-09",
      "reviews": 173,
      "avgRating": 4.658959537572255
    },
    {
      "month": "2025-10",
      "reviews": 154,
      "avgRating": 4.811688311688312
    },
    {
      "month": "2025-11",
      "reviews": 147,
      "avgRating": 4.850340136054422
    },
    {
      "month": "2025-12",
      "reviews": 100,
      "avgRating": 4.64
    },
    {
      "month": "2026-01",
      "reviews": 232,
      "avgRating": 4.719827586206897
    },
    {
      "month": "2026-02",
      "reviews": 164,
      "avgRating": 4.548780487804878
    },
    {
      "month": "2026-03",
      "reviews": 280,
      "avgRating": 4.667857142857143
    },
    {
      "month": "2026-04",
      "reviews": 238,
      "avgRating": 4.781512605042017
    }
  ],
  "states": [
    {
      "state": "New Jersey",
      "stateCode": "NJ",
      "locationCount": 4,
      "reviewsTotal": 6810,
      "avgRating": 4.449383259911895
    },
    {
      "state": "New York",
      "stateCode": "NY",
      "locationCount": 3,
      "reviewsTotal": 1450,
      "avgRating": 4.197103448275862
    }
  ],
  "locations": [
    {
      "placeId": "ChIJ05_KMPCtw4kRA7IMDCEq52E",
      "title": "Wash Hounds Express Car Wash & Oil Change",
      "street": "2440 US-22",
      "city": "Union",
      "state": "New Jersey",
      "stateCode": "NJ",
      "zip": "07083",
      "lat": 40.689112,
      "lng": -74.2977247,
      "totalScore": 4.3,
      "reviewsCount": 2636,
      "reviewsDistribution": {
        "oneStar": 306,
        "twoStar": 67,
        "threeStar": 87,
        "fourStar": 198,
        "fiveStar": 1978
      },
      "scoredReviews": 1035,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.030917874396135265,
        "full_service": 0.021256038647342997,
        "self_serve_bay": 0.008695652173913044,
        "inbay_automatic": 0,
        "hand_wash": 0.003864734299516908,
        "detail_shop": 0.003864734299516908,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.3125,
        "wait_time": 0.9234972677595629,
        "result_quality": 0.3737024221453287,
        "staff": 0.8377693282636248,
        "equipment_working": -0.525,
        "cleanliness_of_facility": 0.8571428571428571,
        "membership_value": 0.10144927536231885
      },
      "damageRate": 0.025120772946859903,
      "membershipCancellationRate": 0.14285714285714285,
      "membershipMentionRate": 0.10144927536231885,
      "competitors": {
        "ring1Count": 5,
        "ring3Count": 47,
        "ring5Count": 90,
        "ring1AvgRating": 4.966666666666667,
        "ring3AvgRating": 4.485365853658536,
        "ring5AvgRating": 4.402666666666668
      }
    },
    {
      "placeId": "ChIJl1ttHSQGw4kRvAqvvLPc7ow",
      "title": "Wash Hounds Express Car Wash",
      "street": "375 Myrtle Ave",
      "city": "Boonton",
      "state": "New Jersey",
      "stateCode": "NJ",
      "zip": "07005",
      "lat": 40.9063939,
      "lng": -74.4000712,
      "totalScore": 4.8,
      "reviewsCount": 1768,
      "reviewsDistribution": {
        "oneStar": 64,
        "twoStar": 21,
        "threeStar": 27,
        "fourStar": 46,
        "fiveStar": 1610
      },
      "scoredReviews": 532,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.02443609022556391,
        "full_service": 0.022556390977443608,
        "self_serve_bay": 0,
        "inbay_automatic": 0.0018796992481203006,
        "hand_wash": 0.007518796992481203,
        "detail_shop": 0.005639097744360902,
        "mobile_service": 0,
        "truck_rv_fleet": 0.0018796992481203006
      },
      "aspectScores": {
        "price": 0.6,
        "wait_time": 0.9545454545454546,
        "result_quality": 0.8581314878892734,
        "staff": 0.8545918367346939,
        "equipment_working": 0.2727272727272727,
        "cleanliness_of_facility": 1,
        "membership_value": -0.034482758620689655
      },
      "damageRate": 0.005639097744360902,
      "membershipCancellationRate": 0.40625,
      "membershipMentionRate": 0.06015037593984962,
      "competitors": {
        "ring1Count": 3,
        "ring3Count": 18,
        "ring5Count": 15,
        "ring1AvgRating": 4.8999999999999995,
        "ring3AvgRating": 4.909090909090909,
        "ring5AvgRating": 4.776923076923078
      }
    },
    {
      "placeId": "ChIJI_t-E6hRwokR3b6v_fH8djw",
      "title": "Wash Hounds Express Car Wash",
      "street": "160 E 22nd St",
      "city": "Bayonne",
      "state": "New Jersey",
      "stateCode": "NJ",
      "zip": "07002",
      "lat": 40.6590141,
      "lng": -74.1102642,
      "totalScore": 4.4,
      "reviewsCount": 1333,
      "reviewsDistribution": {
        "oneStar": 127,
        "twoStar": 40,
        "threeStar": 54,
        "fourStar": 105,
        "fiveStar": 1007
      },
      "scoredReviews": 577,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.05545927209705372,
        "full_service": 0.005199306759098787,
        "self_serve_bay": 0.012131715771230503,
        "inbay_automatic": 0.005199306759098787,
        "hand_wash": 0.010398613518197574,
        "detail_shop": 0.0017331022530329288,
        "mobile_service": 0,
        "truck_rv_fleet": 0.0017331022530329288
      },
      "aspectScores": {
        "price": 0.11538461538461539,
        "wait_time": 0.4915254237288136,
        "result_quality": -0.01875,
        "staff": 0.8547945205479452,
        "equipment_working": -0.8275862068965517,
        "cleanliness_of_facility": 1,
        "membership_value": 0.11594202898550725
      },
      "damageRate": 0.006932409012131715,
      "membershipCancellationRate": 0.125,
      "membershipMentionRate": 0.1663778162911612,
      "competitors": {
        "ring1Count": 7,
        "ring3Count": 42,
        "ring5Count": 76,
        "ring1AvgRating": 4.266666666666667,
        "ring3AvgRating": 4.610256410256411,
        "ring5AvgRating": 4.569642857142857
      }
    },
    {
      "placeId": "ChIJyRkSd8cEw4kRaDUytUZMdjw",
      "title": "Wash Hounds Car Wash & Detailing",
      "street": "1167 NJ-23",
      "city": "Kinnelon",
      "state": "New Jersey",
      "stateCode": "NJ",
      "zip": "07405",
      "lat": 40.989397,
      "lng": -74.3362749,
      "totalScore": 4.3,
      "reviewsCount": 1073,
      "reviewsDistribution": {
        "oneStar": 115,
        "twoStar": 38,
        "threeStar": 32,
        "fourStar": 89,
        "fiveStar": 799
      },
      "scoredReviews": 444,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.0045045045045045045,
        "full_service": 0.07432432432432433,
        "self_serve_bay": 0.0045045045045045045,
        "inbay_automatic": 0,
        "hand_wash": 0.01126126126126126,
        "detail_shop": 0.0990990990990991,
        "mobile_service": 0,
        "truck_rv_fleet": 0.0022522522522522522
      },
      "aspectScores": {
        "price": 0.5135135135135135,
        "wait_time": 0.8181818181818182,
        "result_quality": 0.8066914498141264,
        "staff": 0.8362989323843416,
        "equipment_working": 0,
        "cleanliness_of_facility": 1,
        "membership_value": 0.5111111111111111
      },
      "damageRate": 0.006756756756756757,
      "membershipCancellationRate": 0.11594202898550725,
      "membershipMentionRate": 0.1554054054054054,
      "competitors": {
        "ring1Count": 6,
        "ring3Count": 23,
        "ring5Count": 11,
        "ring1AvgRating": 4.36,
        "ring3AvgRating": 4.652941176470588,
        "ring5AvgRating": 4.55
      }
    },
    {
      "placeId": "ChIJ96BWi8tNwokRlCSsspV_hBA",
      "title": "Wash Hounds Car Wash & Oil Change",
      "street": "2321 Forest Ave",
      "city": "Staten Island",
      "state": "New York",
      "stateCode": "NY",
      "zip": "10303",
      "lat": 40.6279809,
      "lng": -74.1670714,
      "totalScore": 4.8,
      "reviewsCount": 583,
      "reviewsDistribution": {
        "oneStar": 12,
        "twoStar": 10,
        "threeStar": 6,
        "fourStar": 21,
        "fiveStar": 534
      },
      "scoredReviews": 308,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.03571428571428571,
        "full_service": 0.003246753246753247,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.006493506493506494,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.4074074074074074,
        "wait_time": 1,
        "result_quality": 0.5853658536585366,
        "staff": 0.9333333333333333,
        "equipment_working": -0.6,
        "cleanliness_of_facility": 0.6,
        "membership_value": 0.42857142857142855
      },
      "damageRate": 0.016233766233766232,
      "membershipCancellationRate": 0.075,
      "membershipMentionRate": 0.12987012987012986,
      "competitors": {
        "ring1Count": 7,
        "ring3Count": 42,
        "ring5Count": 128,
        "ring1AvgRating": 4.866666666666666,
        "ring3AvgRating": 4.476470588235293,
        "ring5AvgRating": 4.564646464646464
      }
    },
    {
      "placeId": "ChIJg9bp2atNwokR5XnRBgnOP2I",
      "title": "MVP Wash & Lube",
      "street": "2321 Forest Ave",
      "city": "Staten Island",
      "state": "New York",
      "stateCode": "NY",
      "zip": "10303",
      "lat": 40.6279809,
      "lng": -74.1670714,
      "totalScore": 3.2,
      "reviewsCount": 525,
      "reviewsDistribution": {
        "oneStar": 146,
        "twoStar": 42,
        "threeStar": 63,
        "fourStar": 102,
        "fiveStar": 172
      },
      "scoredReviews": 9,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.1111111111111111,
        "full_service": 0,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.3333333333333333,
        "wait_time": 1,
        "result_quality": 0.6,
        "staff": 1,
        "equipment_working": 0,
        "cleanliness_of_facility": 1,
        "membership_value": 0
      },
      "damageRate": 0,
      "membershipCancellationRate": null,
      "membershipMentionRate": 0,
      "competitors": {
        "ring1Count": 7,
        "ring3Count": 42,
        "ring5Count": 128,
        "ring1AvgRating": 4.866666666666666,
        "ring3AvgRating": 4.476470588235293,
        "ring5AvgRating": 4.564646464646464
      }
    },
    {
      "placeId": "ChIJVRs7MGlNwokRQU41R_Ft8Z8",
      "title": "Wash Hounds Express Car Wash",
      "street": "1995 Forest Ave",
      "city": "Staten Island",
      "state": "New York",
      "stateCode": "NY",
      "zip": "10303",
      "lat": 40.6262038,
      "lng": -74.1555095,
      "totalScore": 4.7,
      "reviewsCount": 342,
      "reviewsDistribution": {
        "oneStar": 22,
        "twoStar": 4,
        "threeStar": 6,
        "fourStar": 7,
        "fiveStar": 303
      },
      "scoredReviews": 251,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.0398406374501992,
        "full_service": 0.00796812749003984,
        "self_serve_bay": 0.00796812749003984,
        "inbay_automatic": 0,
        "hand_wash": 0.01195219123505976,
        "detail_shop": 0.01195219123505976,
        "mobile_service": 0,
        "truck_rv_fleet": 0.00398406374501992
      },
      "aspectScores": {
        "price": 0.36363636363636365,
        "wait_time": 1,
        "result_quality": 0.5058823529411764,
        "staff": 0.93,
        "equipment_working": -1,
        "cleanliness_of_facility": 0.3333333333333333,
        "membership_value": 0.4
      },
      "damageRate": 0.0199203187250996,
      "membershipCancellationRate": 0.125,
      "membershipMentionRate": 0.12749003984063745,
      "competitors": {
        "ring1Count": 8,
        "ring3Count": 34,
        "ring5Count": 121,
        "ring1AvgRating": 4.914285714285714,
        "ring3AvgRating": 4.516666666666667,
        "ring5AvgRating": 4.563333333333334
      }
    }
  ]
}