{ "apiVersion": 1, "self": "https://washindex.com/api/chains/valet-auto-wash-syracuse.json", "humanUrl": "https://washindex.com/car-wash-chains/valet-auto-wash-syracuse", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "valet-auto-wash-syracuse", "chain": { "name": "Valet Auto Wash Syracuse", "website": "valetwash.com", "locationCount": 14 }, "generatedAt": "2026-05-24T17:58:39.929Z", "summary": { "locationCount": 14, "totalReviews": 8997, "avgRating": 4.141436034233633, "scoredReviews": 1219, "spamFlagged": 0, "statesServed": 3, "dominantFormat": "express_tunnel", "damageRate": 0.14273995077932733, "membershipMentionRate": 0.17473338802296964, "membershipCancellationRate": 0.2676056338028169, "membershipUnlimitedRate": 0.19248826291079812, "upsellPressureRate": 0.003281378178835111 }, "formatRates": { "express_tunnel": 0.13781788351107466, "full_service": 0.02461033634126333, "self_serve_bay": 0.030352748154224774, "inbay_automatic": 0.006562756357670222, "hand_wash": 0.012305168170631665, "detail_shop": 0.008203445447087777, "mobile_service": 0.0008203445447087777, "truck_rv_fleet": 0.0008203445447087777 }, "aspectScores": { "price": -0.176, "wait_time": 0.2169811320754717, "result_quality": -0.0821529745042493, "staff": -0.42455242966751916, "equipment_working": -0.7370892018779343, "cleanliness_of_facility": 0.15151515151515152, "membership_value": -0.3390804597701149 }, "aspectVolume": { "price": 250, "wait_time": 106, "result_quality": 706, "staff": 391, "equipment_working": 213, "cleanliness_of_facility": 99, "membership_value": 174 }, "amenities": { "has_free_vacuums": 0.11156685808039377, "has_paid_vacuums": 0.027071369975389663, "has_mat_cleaner": 0.0016406890894175555, "has_dog_wash": 0, "has_air_dryer": 0.02543068088597211, "has_hand_dry": 0.011484823625922888, "uses_ceramic_spray": 0.009844134536505332, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.01066447908121411, "uses_tire_shine": 0.018867924528301886, "water_reclamation_mentioned": 0.0016406890894175555, "app_mentioned": 0.002461033634126333, "license_plate_recognition": 0.005742411812961444 }, "priceTier": { "cheap": 32, "fair": 56, "expensive": 80 }, "topStrengths": [ { "aspect": "wait_time", "score": 0.2169811320754717, "mentions": 106, "posMentions": 64, "snippets": [ "Staff is much better & lines go pretty quickly.", "Very timely even though it was a little crowded." ] }, { "aspect": "cleanliness_of_facility", "score": 0.15151515151515152, "mentions": 99, "posMentions": 57, "snippets": [ "Very clean and easy to use clean towels and vacuum", "Preferred car wash to visit. Reasonably priced and clean." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.7370892018779343, "mentions": 213, "negMentions": 184, "snippets": [ "Vacuums not working keeps getting worse multiple bays", "Most of the vaccums do not work. They keep raising their prices yet don’t invest back…" ] }, { "aspect": "staff", "score": -0.42455242966751916, "mentions": 391, "negMentions": 277, "snippets": [ "I press the help button no one came out to help", "Management is s joke and was is very rough on vehicals" ] }, { "aspect": "membership_value", "score": -0.3390804597701149, "mentions": 174, "negMentions": 114, "snippets": [ "With membership it alwaysshort change you. Last week they did not even dry my car. When asked the attendant he said he does not knowwhatwas happening.", "This should not be a part of the system because I pay for full service 67 dollars a month to have the wax and wash and everything this place only have part of it they will have the wax service so that's horrible" ] }, { "aspect": "price", "score": -0.176, "mentions": 250, "negMentions": 147, "snippets": [ "Most of the vaccums do not work. They keep raising their prices yet don’t invest back…", "Parts of the car were still dirty after spending almost 40. Then given excuses by manger when I said something" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2026-02", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 3.8378378378378377, "windowValue": 3.474074074074074, "extremeValue": 3.3261616161616163, "durationMonths": 3, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 25, "rate": 0.2777777777777778 }, { "key": "staff", "label": "staff conduct", "count": 13, "rate": 0.14444444444444443 }, { "key": "closed", "label": "closed or non-operational", "count": 13, "rate": 0.14444444444444443 }, { "key": "equipment", "label": "broken equipment", "count": 8, "rate": 0.08888888888888889 }, { "key": "membership", "label": "membership / cancellation friction", "count": 6, "rate": 0.06666666666666667 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Cinnaminson", "state": "NJ", "baselineRating": 4.1, "windowRating": 2.1, "windowReviews": 10 } ], "sampleQuotes": [ { "city": "Princeton", "state": "NJ", "ym": "2026-04", "stars": 1, "text": "Horrible experience!!! Got a new 2026 Mazda, first automatic car wash I put my car through (made the mistake of getting the monthly subscription) only to find a bunch of scratches!! Should have seen the reviews here before signing up but turns out a lot of people have had a similar experience. The manager at the location was not helpful at all, I asked to cancel my subscription after having it used only the one time, get a refund and asked them to take ownership of this and fix it but the on-site crew can't do anything but take your complaint on a quality control form. The phone number they ha" }, { "city": "Princeton", "state": "NJ", "ym": "2026-04", "stars": 1, "text": "Went to Route 1 Princeton location. Terrible. The back of the car was not even washed and some bird droppings on the front windshield were not removed. Several vacuums were not working properly. Will not be back." }, { "city": "Princeton", "state": "NJ", "ym": "2026-04", "stars": 1, "text": "Worst attitude from the operator lady. If you are going here for the first time, don’t go, their attitude towards you will be horrible. I think they are working here for free, Not recommended if you love your car. This piece of machine gonna scratch your car and also you can’t verify what services you are getting even if you pay for it." }, { "city": "Princeton", "state": "NJ", "ym": "2026-03", "stars": 1, "text": "Been here a few times always something with it scratches on the car from the brushes or something's not working went back today only because I had to go that way pay the upgrade so I can get the car dried and tire shine went through rollers didn't even touch the car I had to dry the whole thing myself the tires were dry as the Sahara Desert they had about maybe a nickel-sized drop of tire shine it spit on each tire that's it two of the workers I told had no clue, the one guy he was good he was in the front working the cars entering he took me to the manager in the back that was in the big Wax " } ] } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.571428571428571, "avgCompetitorsRing3": 18.928571428571427, "avgCompetitorsRing5": 42.214285714285715, "medianRing1": 3.5, 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