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Left soap all over the jeep.", "Got the wash with Armoral car was still dirty after the wash" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2025-10", "endMonth": "2026-04", "extremeMonth": "2026-01", "baselineValue": 4.474899598393574, "windowValue": 3.525697503671072, "extremeValue": 2.899477674734199, "durationMonths": 7, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 236, "rate": 0.2684869169510808 }, { "key": "refund", "label": "refund / billing dispute", "count": 83, "rate": 0.09442548350398179 }, { "key": "damage", "label": "vehicle damage", "count": 79, "rate": 0.08987485779294653 }, { "key": "closed", "label": "closed or non-operational", "count": 78, "rate": 0.08873720136518772 }, { "key": "wash_quality", "label": "wash result quality", "count": 74, "rate": 0.08418657565415244 } ], "affectedLocations": 20, "topAffectedCities": [ { "city": "Crown Point", "state": "IN", "baselineRating": 4.3, "windowRating": 1.7727272727272727, "windowReviews": 44 }, { "city": "Fremont", "state": "OH", "baselineRating": 3.7, "windowRating": 1.8076923076923077, "windowReviews": 26 }, { "city": "Perrysburg", "state": "OH", "baselineRating": 4, "windowRating": 1.9523809523809523, "windowReviews": 21 }, { "city": "Columbus", "state": "OH", "baselineRating": 4.1, "windowRating": 1.9777777777777779, "windowReviews": 45 }, { "city": "Sunbury", "state": "OH", "baselineRating": 4.3, "windowRating": 2.017543859649123, "windowReviews": 57 }, { "city": "St Joseph", "state": "MI", "baselineRating": 4.3, "windowRating": 2.0833333333333335, "windowReviews": 36 } ], "sampleQuotes": [ { "city": "Mountain Home", "state": "AR", "ym": "2026-02", "stars": 1, "text": "Doesn’t clean the vehicle at all. Doesn’t touch the back or lower sides at all. Not worth the money since they change hands. They need to bring back washing the front and back by personnel before entering the wash. Gonna cancel my membership." }, { "city": "Mountain Home", "state": "AR", "ym": "2026-02", "stars": 1, "text": "I'd give NEGATIVE STARS, but it won't let me!!! Tsunami Car Wash is AWFUL!!! The corporate commercials are cute, but this car wash has become garbage!!! I have a membership, but not sure how much longer I'll keep it. Ever since Tsunami took over they stopped pre-washing vehicles and my car has yet to be cleaned!!! Their new technology is supposed to scan the vehicle with A.I. cameras, but when I inquired with staff if they have been installed. They told me the cameras have been sitting in the store room for months!!! They have new license plate readers, new signs, new look, but NO NEW WASH!!! 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I don’t know how to get the right person to help me!" } ], "ownership": { "rate": 0.07394766780432309, "count": 65, "priorBrand": "Take 5 Car Wash", "priorBrandCount": 17, "priorBrandShare": 0.26153846153846155 } }, { "metric": "volume", "direction": "rise", "startMonth": "2025-01", "endMonth": "2025-08", "extremeMonth": "2025-04", "baselineValue": 898, "windowValue": 1782.625, "extremeValue": 1911.6666666666667, "durationMonths": 8, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "drop", "startMonth": "2025-10", "endMonth": "2026-02", "extremeMonth": "2025-11", "baselineValue": 898, "windowValue": 327, "extremeValue": 281.3333333333333, "durationMonths": 5, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 161, "rate": 0.25434439178515006 }, { "key": "wash_quality", "label": "wash result quality", "count": 63, "rate": 0.0995260663507109 }, { "key": "closed", "label": "closed or non-operational", "count": 63, "rate": 0.0995260663507109 }, { "key": "refund", "label": "refund / billing dispute", "count": 59, "rate": 0.09320695102685624 }, { "key": "equipment", "label": "broken equipment", "count": 49, "rate": 0.07740916271721959 } ], "affectedLocations": 29, "topAffectedCities": [ { "city": "Toledo", "state": "OH", "baselineRating": 4.2, "windowRating": 1.6785714285714286, "windowReviews": 28 }, { "city": "Crown Point", "state": "IN", "baselineRating": 4.3, "windowRating": 1.6857142857142857, "windowReviews": 35 }, { "city": "Sunbury", "state": "OH", "baselineRating": 4.3, "windowRating": 1.6857142857142857, "windowReviews": 35 }, { "city": "Findlay", "state": "OH", "baselineRating": 3.9, "windowRating": 1.8, "windowReviews": 5 }, { "city": "Fremont", "state": "OH", "baselineRating": 3.7, "windowRating": 1.85, "windowReviews": 20 }, { "city": "Pittsburg", "state": "KS", "baselineRating": 4.3, "windowRating": 1.9375, "windowReviews": 16 } ], "sampleQuotes": [ { "city": "Mountain Home", "state": "AR", "ym": "2026-02", "stars": 1, "text": "Doesn’t clean the vehicle at all. Doesn’t touch the back or lower sides at all. Not worth the money since they change hands. They need to bring back washing the front and back by personnel before entering the wash. Gonna cancel my membership." }, { "city": "Mountain Home", "state": "AR", "ym": "2026-02", "stars": 1, "text": "I'd give NEGATIVE STARS, but it won't let me!!! Tsunami Car Wash is AWFUL!!! The corporate commercials are cute, but this car wash has become garbage!!! I have a membership, but not sure how much longer I'll keep it. Ever since Tsunami took over they stopped pre-washing vehicles and my car has yet to be cleaned!!! Their new technology is supposed to scan the vehicle with A.I. cameras, but when I inquired with staff if they have been installed. They told me the cameras have been sitting in the store room for months!!! They have new license plate readers, new signs, new look, but NO NEW WASH!!! 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