{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/trail-hand-car-wash-detail-salon.json",
  "humanUrl": "https://washindex.com/car-wash-chains/trail-hand-car-wash-detail-salon",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "trail-hand-car-wash-detail-salon",
  "chain": {
    "name": "TRAIL Hand Car Wash & Detail Salon",
    "website": "trailhandwash.com",
    "locationCount": 5
  },
  "generatedAt": "2026-05-24T20:24:04.095Z",
  "summary": {
    "locationCount": 5,
    "totalReviews": 866,
    "avgRating": 4.372401847575058,
    "scoredReviews": 286,
    "spamFlagged": 0,
    "statesServed": 1,
    "dominantFormat": "full_service",
    "damageRate": 0.055944055944055944,
    "membershipMentionRate": 0.15034965034965034,
    "membershipCancellationRate": 0.046511627906976744,
    "membershipUnlimitedRate": 0.23255813953488372,
    "upsellPressureRate": 0.013986013986013986
  },
  "formatRates": {
    "express_tunnel": 0,
    "full_service": 0.10139860139860139,
    "self_serve_bay": 0,
    "inbay_automatic": 0,
    "hand_wash": 0.12237762237762238,
    "detail_shop": 0.11888111888111888,
    "mobile_service": 0,
    "truck_rv_fleet": 0.0034965034965034965
  },
  "aspectScores": {
    "price": 0.13432835820895522,
    "wait_time": 0.5714285714285714,
    "result_quality": 0.6724137931034483,
    "staff": 0.7487179487179487,
    "equipment_working": 0,
    "cleanliness_of_facility": 0.9130434782608695,
    "membership_value": 0.7419354838709677
  },
  "aspectVolume": {
    "price": 67,
    "wait_time": 35,
    "result_quality": 232,
    "staff": 195,
    "equipment_working": 0,
    "cleanliness_of_facility": 23,
    "membership_value": 31
  },
  "amenities": {
    "has_free_vacuums": 0,
    "has_paid_vacuums": 0,
    "has_mat_cleaner": 0,
    "has_dog_wash": 0,
    "has_air_dryer": 0,
    "has_hand_dry": 0.0034965034965034965,
    "uses_ceramic_spray": 0,
    "uses_triple_foam": 0,
    "uses_spot_free_rinse": 0,
    "uses_underbody_wash": 0,
    "uses_tire_shine": 0.01048951048951049,
    "water_reclamation_mentioned": 0,
    "app_mentioned": 0,
    "license_plate_recognition": 0
  },
  "priceTier": {
    "cheap": 6,
    "fair": 30,
    "expensive": 20
  },
  "topStrengths": [
    {
      "aspect": "staff",
      "score": 0.7487179487179487,
      "mentions": 195,
      "posMentions": 169,
      "snippets": [
        "I have been coming here for long time ! Great service",
        "Nice facility, professional and nice staff."
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.6724137931034483,
      "mentions": 232,
      "posMentions": 193,
      "snippets": [
        "I have been coming here for long time ! Great service",
        "Such an incredible job cleaning. Only bad thing I could say was that they missed the front but everything else was done so well that I can’t be mad. Will be going here from now on"
      ]
    },
    {
      "aspect": "price",
      "score": 0.13432835820895522,
      "mentions": 67,
      "posMentions": 38,
      "snippets": [
        "Good service, Good price and they do a fantastic clean job",
        "Fast and good job! I love it and the best the price !! Súper recomendable!!!"
      ]
    }
  ],
  "topComplaints": [
    {
      "aspect": "price",
      "score": 0.13432835820895522,
      "mentions": 67,
      "negMentions": 29,
      "snippets": [
        "I wish I could give a good review but I can't, I went there a couple hours ago and my car is dirty and they did not vacuum the car. I paid 50 plus $10 dollar of tip and it wasn't worth it.",
        "This used to be my favorite place to take my car. They were a little pricey, but worth it. The price has been creeping up more and more the past few times I went. Today they tried to charge me $55 for a basic wash of a hatchback. This place has become a ripoff."
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.6724137931034483,
      "mentions": 232,
      "negMentions": 37,
      "snippets": [
        "I wish I could give a good review but I can't, I went there a couple hours ago and my car is dirty and they did not vacuum the car. I paid 50 plus $10 dollar of tip and it wasn't worth it.",
        "The customer service was friendly, but the exterior wash was terrible. So many missed spots and they didn’t get the dirt in the crevices. The front window still had grime on it. Not going back to this location."
      ]
    },
    {
      "aspect": "staff",
      "score": 0.7487179487179487,
      "mentions": 195,
      "negMentions": 23,
      "snippets": [
        "Posting this again for visibility because Trail hand car wash deletes bad reviews after not taking responsibility for cracking my windshield. It’s a bit embarrassing on their end and I hope you think twice before bringing your car here when the owners aren’t empathetic.",
        "Horrible customer service, damage to cars, really not worth the headache of even trying to go here."
      ]
    }
  ],
  "executiveSummary": {
    "anomalies": [
      {
        "metric": "rating",
        "direction": "drop",
        "startMonth": "2024-03",
        "endMonth": "2024-06",
        "extremeMonth": "2024-05",
        "baselineValue": 4.461538461538462,
        "windowValue": 4,
        "extremeValue": 3.7639730639730637,
        "durationMonths": 4,
        "themes": [
          {
            "key": "damage",
            "label": "vehicle damage",
            "count": 2,
            "rate": 0.2222222222222222
          },
          {
            "key": "membership",
            "label": "membership / cancellation friction",
            "count": 1,
            "rate": 0.1111111111111111
          },
          {
            "key": "price_hike",
            "label": "price hike / value loss",
            "count": 1,
            "rate": 0.1111111111111111
          }
        ],
        "affectedLocations": 1,
        "topAffectedCities": [
          {
            "city": "Marietta",
            "state": "GA",
            "baselineRating": 4.1,
            "windowRating": 2.5714285714285716,
            "windowReviews": 7
          }
        ],
        "sampleQuotes": [
          {
            "city": "Peachtree Corners",
            "state": "GA",
            "ym": "2024-05",
            "stars": 1,
            "text": "I purchased a membership and each time I've come back to get my car hand wash it's close and iI tried coming on Thursday at 2.30 pm and today at 1105 am. No one is here and the doors are lock. I want my money back!!!!"
          },
          {
            "city": "Roswell",
            "state": "GA",
            "ym": "2024-04",
            "stars": 1,
            "text": "Spent $164.99 just for them to scratch my center display. Scratch was not there when I used my directions to find the place and when I got out of the car, yet somehow they claim it was not caused by them. Avoid this place if you don’t want to spend extra money to repair your car. Decent detail besides the damaging of your property and no ownership of their mistakes."
          },
          {
            "city": "Marietta",
            "state": "GA",
            "ym": "2024-06",
            "stars": 1,
            "text": "Unfortunately my experience was not good, they used some type of cleaner that left my interior kind of sticky to the touch. I paid for a full detail and I had to remind them to clean out my trunk. On top of that the antenna of my car was damaged and the only thing that was offered to me was tape. I left my name and number in hopes of some kind of real resolution but had not been contacted back. Through the lack of customer service I had to call back. I was completely aware that nothing would be done as they failed to do so previously. The only thing good I can say is Alex spoke to me and heard"
          },
          {
            "city": "Marietta",
            "state": "GA",
            "ym": "2024-05",
            "stars": 1,
            "text": "Not worth the money. $55 for the exterior/interior wash, which should have included spray wax, and trim shine. The interior barely got touched. The seats did not get vacuumed, or even wiped down for that matter. The dash wasn’t wiped down, it still has dust on i, and the windshield, and sunroof are filthy. The exterior is still very dirty, and the poor job of applying the tire shine, after I explicitly asked for it to be applied lightly so it wouldn’t sling all over the truck. I will not be back. After they took my truck around the corner, they then told me there was a $10 up charge for it bei"
          }
        ]
      },
      {
        "metric": "rating",
        "direction": "drop",
        "startMonth": "2025-07",
        "endMonth": "2025-09",
        "extremeMonth": "2025-08",
        "baselineValue": 4.461538461538462,
        "windowValue": 3.9761904761904763,
        "extremeValue": 4.069047619047619,
        "durationMonths": 3,
        "themes": [
          {
            "key": "wash_quality",
            "label": "wash result quality",
            "count": 2,
            "rate": 0.25
          }
        ],
        "affectedLocations": 1,
        "topAffectedCities": [
          {
            "city": "Peachtree Corners",
            "state": "GA",
            "baselineRating": 4.2,
            "windowRating": 2.25,
            "windowReviews": 8
          }
        ],
        "sampleQuotes": [
          {
            "city": "Peachtree Corners",
            "state": "GA",
            "ym": "2025-08",
            "stars": 2,
            "text": "I had high hopes for this company especially because someone referred me to them. I paid for the $54 car wash and my car seemed like it was barely washed. They made sure to shine my tires though lol didnt bother cleaning the area above the tire. I could tell they didnt clean my mirrors because they still had cob webbs and dirt on them. The rest of my car you could run you finger across it and see the dirt transfer. Then when you open the doors you still see the dirt on the inside plus the back was untouched and dirty. I now have to go and pay someone else again to actually clean my car right. "
          },
          {
            "city": "Roswell",
            "state": "GA",
            "ym": "2025-07",
            "stars": 1,
            "text": "I was very disappointed with my recent experience here. I paid for the top package they offer, which included vacuuming the seats and interior, pressure washing the mats, and wiping down the center console — yet none of these were actually done. The mats were still dirty and clearly had not been pressure washed, the center console was untouched and dusty, and the seats hadn’t even been vacuumed. There was still visible dog hair and debris, despite the fact that I specifically mentioned I have a dog when I dropped the car off. When I pointed this out to the receptionist, instead of admitting th"
          }
        ]
      },
      {
        "metric": "volume",
        "direction": "rise",
        "startMonth": "2026-02",
        "endMonth": "2026-04",
        "extremeMonth": "2026-04",
        "baselineValue": 11,
        "windowValue": 24.666666666666668,
        "extremeValue": 28.5,
        "durationMonths": 3,
        "themes": [],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": []
      }
    ]
  },
  "competitorAverages": {
    "avgCompetitorsRing1": 10.4,
    "avgCompetitorsRing3": 40.8,
    "avgCompetitorsRing5": 91.8,
    "medianRing1": 7,
    "medianRing3": 36,
    "medianRing5": 98
  },
  "timeseries": [
    {
      "month": "2024-01",
      "reviews": 12,
      "avgRating": 4.916666666666667
    },
    {
      "month": "2024-02",
      "reviews": 4,
      "avgRating": 4
    },
    {
      "month": "2024-03",
      "reviews": 11,
      "avgRating": 4.636363636363637
    },
    {
      "month": "2024-04",
      "reviews": 11,
      "avgRating": 3.6363636363636362
    },
    {
      "month": "2024-05",
      "reviews": 9,
      "avgRating": 3.5555555555555554
    },
    {
      "month": "2024-06",
      "reviews": 10,
      "avgRating": 4.1
    },
    {
      "month": "2024-07",
      "reviews": 10,
      "avgRating": 4.4
    },
    {
      "month": "2024-08",
      "reviews": 12,
      "avgRating": 4
    },
    {
      "month": "2024-09",
      "reviews": 5,
      "avgRating": 4.6
    },
    {
      "month": "2024-10",
      "reviews": 12,
      "avgRating": 4.666666666666667
    },
    {
      "month": "2024-11",
      "reviews": 16,
      "avgRating": 4.875
    },
    {
      "month": "2024-12",
      "reviews": 9,
      "avgRating": 4.111111111111111
    },
    {
      "month": "2025-01",
      "reviews": 8,
      "avgRating": 3.375
    },
    {
      "month": "2025-02",
      "reviews": 1,
      "avgRating": 5
    },
    {
      "month": "2025-03",
      "reviews": 14,
      "avgRating": 4.142857142857143
    },
    {
      "month": "2025-04",
      "reviews": 14,
      "avgRating": 4.857142857142857
    },
    {
      "month": "2025-05",
      "reviews": 10,
      "avgRating": 5
    },
    {
      "month": "2025-06",
      "reviews": 11,
      "avgRating": 4.636363636363637
    },
    {
      "month": "2025-07",
      "reviews": 14,
      "avgRating": 3.857142857142857
    },
    {
      "month": "2025-08",
      "reviews": 20,
      "avgRating": 3.85
    },
    {
      "month": "2025-09",
      "reviews": 8,
      "avgRating": 4.5
    },
    {
      "month": "2025-10",
      "reviews": 11,
      "avgRating": 4
    },
    {
      "month": "2025-11",
      "reviews": 7,
      "avgRating": 5
    },
    {
      "month": "2025-12",
      "reviews": 9,
      "avgRating": 4.222222222222222
    },
    {
      "month": "2026-01",
      "reviews": 13,
      "avgRating": 4.461538461538462
    },
    {
      "month": "2026-02",
      "reviews": 17,
      "avgRating": 4.705882352941177
    },
    {
      "month": "2026-03",
      "reviews": 20,
      "avgRating": 4.6
    },
    {
      "month": "2026-04",
      "reviews": 37,
      "avgRating": 4.054054054054054
    }
  ],
  "states": [
    {
      "state": "Georgia",
      "stateCode": "GA",
      "locationCount": 5,
      "reviewsTotal": 866,
      "avgRating": 4.372401847575058
    }
  ],
  "locations": [
    {
      "placeId": "ChIJS7uG0ZKg9YgRtnf-6hXrMFM",
      "title": "TRAIL Hand Car Wash & Detail Salon",
      "street": "4050 Holcomb Bridge Rd",
      "city": "Peachtree Corners",
      "state": "Georgia",
      "stateCode": "GA",
      "zip": "30092",
      "lat": 33.9680147,
      "lng": -84.2574736,
      "totalScore": 4.2,
      "reviewsCount": 364,
      "reviewsDistribution": {
        "oneStar": 47,
        "twoStar": 12,
        "threeStar": 18,
        "fourStar": 29,
        "fiveStar": 258
      },
      "scoredReviews": 62,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0,
        "full_service": 0.16129032258064516,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.08064516129032258,
        "detail_shop": 0.06451612903225806,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": -0.125,
        "wait_time": 0.09090909090909091,
        "result_quality": 0.38095238095238093,
        "staff": 0.5777777777777777,
        "equipment_working": 0,
        "cleanliness_of_facility": 1,
        "membership_value": 0.5
      },
      "damageRate": 0.11290322580645161,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.0967741935483871,
      "competitors": {
        "ring1Count": 7,
        "ring3Count": 36,
        "ring5Count": 98,
        "ring1AvgRating": 4.716666666666667,
        "ring3AvgRating": 4.77037037037037,
        "ring5AvgRating": 4.578666666666666
      }
    },
    {
      "placeId": "ChIJ44CyGtQL9YgRxh9zxAk5o9M",
      "title": "TRAIL Hand Car Wash & Detail Salon",
      "street": "750 Old Roswell Rd",
      "city": "Roswell",
      "state": "Georgia",
      "stateCode": "GA",
      "zip": "30076",
      "lat": 34.0340308,
      "lng": -84.3404853,
      "totalScore": 4.5,
      "reviewsCount": 322,
      "reviewsDistribution": {
        "oneStar": 29,
        "twoStar": 6,
        "threeStar": 11,
        "fourStar": 12,
        "fiveStar": 264
      },
      "scoredReviews": 90,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0,
        "full_service": 0.07777777777777778,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.13333333333333333,
        "detail_shop": 0.1,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": -0.1,
        "wait_time": 0.9090909090909091,
        "result_quality": 0.6857142857142857,
        "staff": 0.6111111111111112,
        "equipment_working": 0,
        "cleanliness_of_facility": 1,
        "membership_value": 0.4
      },
      "damageRate": 0.05555555555555555,
      "membershipCancellationRate": 0.14285714285714285,
      "membershipMentionRate": 0.15555555555555556,
      "competitors": {
        "ring1Count": 22,
        "ring3Count": 68,
        "ring5Count": 53,
        "ring1AvgRating": 4.586666666666667,
        "ring3AvgRating": 4.59423076923077,
        "ring5AvgRating": 4.624324324324326
      }
    },
    {
      "placeId": "ChIJ9a1h21IT9YgR3JdqVrIiADc",
      "title": "Trail Hand Car Wash & Detail Salon",
      "street": "2063 Roswell Rd",
      "city": "Marietta",
      "state": "Georgia",
      "stateCode": "GA",
      "zip": "30062",
      "lat": 33.9648633,
      "lng": -84.4930258,
      "totalScore": 4.8,
      "reviewsCount": 71,
      "reviewsDistribution": {
        "oneStar": 2,
        "twoStar": 0,
        "threeStar": 1,
        "fourStar": 1,
        "fiveStar": 67
      },
      "scoredReviews": 43,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0,
        "full_service": 0.09302325581395349,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.09302325581395349,
        "detail_shop": 0.27906976744186046,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 1,
        "wait_time": 1,
        "result_quality": 1,
        "staff": 1,
        "equipment_working": 0,
        "cleanliness_of_facility": 0.3333333333333333,
        "membership_value": 1
      },
      "damageRate": 0,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.11627906976744186,
      "competitors": {
        "ring1Count": 7,
        "ring3Count": 49,
        "ring5Count": 123,
        "ring1AvgRating": 4.4,
        "ring3AvgRating": 4.65,
        "ring5AvgRating": 4.551086956521738
      }
    },
    {
      "placeId": "ChIJZyjpkv8N9YgRPJ7hZ1yf3dk",
      "title": "TRAIL Hand Car Wash and Detail Salon",
      "street": "1075 Johnson Ferry Rd",
      "city": "Marietta",
      "state": "Georgia",
      "stateCode": "GA",
      "zip": "30068",
      "lat": 33.9736959,
      "lng": -84.4141167,
      "totalScore": 4.1,
      "reviewsCount": 67,
      "reviewsDistribution": {
        "oneStar": 14,
        "twoStar": 0,
        "threeStar": 1,
        "fourStar": 2,
        "fiveStar": 50
      },
      "scoredReviews": 54,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0,
        "full_service": 0.09259259259259259,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.14814814814814814,
        "detail_shop": 0.07407407407407407,
        "mobile_service": 0,
        "truck_rv_fleet": 0.018518518518518517
      },
      "aspectScores": {
        "price": -0.23076923076923078,
        "wait_time": 0.3333333333333333,
        "result_quality": 0.48936170212765956,
        "staff": 0.7567567567567568,
        "equipment_working": 0,
        "cleanliness_of_facility": 1,
        "membership_value": 1
      },
      "damageRate": 0.05555555555555555,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.16666666666666666,
      "competitors": {
        "ring1Count": 9,
        "ring3Count": 23,
        "ring5Count": 86,
        "ring1AvgRating": 4.328571428571428,
        "ring3AvgRating": 4.986666666666666,
        "ring5AvgRating": 4.562903225806453
      }
    },
    {
      "placeId": "ChIJs3FCEOYV9YgR76Lv4h9t4tM",
      "title": "TRAIL Hand Car Wash & Detail Salon",
      "street": "3028 Canton Rd",
      "city": "Marietta",
      "state": "Georgia",
      "stateCode": "GA",
      "zip": "30066",
      "lat": 34.0266357,
      "lng": -84.5279121,
      "totalScore": 4.6,
      "reviewsCount": 42,
      "reviewsDistribution": {
        "oneStar": 3,
        "twoStar": 1,
        "threeStar": 0,
        "fourStar": 0,
        "fiveStar": 38
      },
      "scoredReviews": 37,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0,
        "full_service": 0.08108108108108109,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.16216216216216217,
        "detail_shop": 0.13513513513513514,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.8,
        "wait_time": 1,
        "result_quality": 0.8888888888888888,
        "staff": 1,
        "equipment_working": 0,
        "cleanliness_of_facility": 1,
        "membership_value": 1
      },
      "damageRate": 0.02702702702702703,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.24324324324324326,
      "competitors": {
        "ring1Count": 7,
        "ring3Count": 28,
        "ring5Count": 99,
        "ring1AvgRating": 4.585714285714286,
        "ring3AvgRating": 4.080000000000001,
        "ring5AvgRating": 4.58082191780822
      }
    }
  ]
}