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Looking for full detail, great price", "Great detail and wash services. Staff are always friendly and helpful. The $10 Sunday wash and vacuum is a great deal, too." ] }, { "aspect": "result_quality", "score": 0.5449400798934754, "mentions": 3004, "posMentions": 2278, "snippets": [ "They did a great job detailing my wife's car!", "Great job. Car looks always like new after their touch." ] }, { "aspect": "cleanliness_of_facility", "score": 0.46987951807228917, "mentions": 83, "posMentions": 61, "snippets": [ "Good wash, clean location. The people say the right things but it's like they are doing it because they have to, not genuine friendliness. They are not rude but you can tell it's just a job for most of them.", "Car was washed quickly and correctly. Waiting room was comfortable." ] }, { "aspect": "wait_time", "score": 0.37454545454545457, "mentions": 550, "posMentions": 377, "snippets": [ "Friendly staff. Quick and efficient service", "Reasonable wait times and great customer service." ] } ], "topComplaints": [ { "aspect": "price", "score": -0.4117647058823529, "mentions": 493, "negMentions": 346, "snippets": [ "Car wash was expensive and several spots missed.", "Rates are quoted too high. Wouldnt match competitors quote!" ] }, { "aspect": "membership_value", "score": 0.004694835680751174, "mentions": 213, "negMentions": 105, "snippets": [ "I went there on Sunday before 4 pm given that I had a membership but they said they closed already", "Inside was really dirty after cleaning. Paid 59.00 for the monthly. If next time is the same, won't be going back!" ] }, { "aspect": "wait_time", "score": 0.37454545454545457, "mentions": 550, "negMentions": 171, "snippets": [ "Slowest wash tub I have ever seen One hour and 15 minutes. Turtles.", "The wash supposed to take 45 mins, took over 1.5 hours. Very expensive." ] }, { "aspect": "cleanliness_of_facility", "score": 0.46987951807228917, "mentions": 83, "negMentions": 22, "snippets": [ "Inside was really dirty after cleaning. Paid 59.00 for the monthly. If next time is the same, won't be going back!", "The Kyle Tex as store is Very dated store. Needs to be upgraded. It damaged my truck and I have been a wash tub yearly member for over 10 years in New Braunfels." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-03", "endMonth": "2024-11", "extremeMonth": "2024-06", "baselineValue": 4.226190476190476, "windowValue": 3.7739938080495357, "extremeValue": 3.6549914206164207, "durationMonths": 9, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 23, "rate": 0.09236947791164658 }, { "key": "wash_quality", "label": "wash result quality", "count": 23, "rate": 0.09236947791164658 }, { "key": "damage", "label": "vehicle damage", "count": 18, "rate": 0.07228915662650602 }, { "key": "price_hike", "label": "price hike / value loss", "count": 17, "rate": 0.06827309236947791 }, { "key": "staff", "label": "staff conduct", "count": 13, "rate": 0.05220883534136546 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Round Rock", "state": "TX", "ym": "2024-08", "stars": 1, "text": "Shady business practices. We had a monthly membership for $39/month. They stopped charging our card in July and we didn’t notice because we just had a baby. Went to get a car wash and our membership was mysteriously “cancelled” for no apparent reason and oh by the way the price to get it back is now $50/month." }, { "city": "Round Rock", "state": "TX", "ym": "2024-07", "stars": 1, "text": "Paid over $200 for a detail and they scratched my new Cadillac. Then swore up and down they didn’t do it and didn’t offer any recourse. Don’t bring your expensive car here." }, { "city": "Round Rock", "state": "TX", "ym": "2024-07", "stars": 1, "text": "Their machine broke my passenger mirror off. Took the car in for a wash, and somehow their machine broke the outside mirror. They immediately claimed the mirror was defective, and that it should have \"folded in\". After discussions, including promises that they would take it up with the local dealership to find out how this could have happened, we got ghosted. Finally had to have my insurance cover the repair, and now I'm out $500. I believe that their insurance should cover the damage, but this is appears to be a disreputable business. Most expensive car wash ever. Do not recommend." }, { "city": "Round Rock", "state": "TX", "ym": "2024-07", "stars": 1, "text": "I will never again come to this shop the rudeness, and trying to scam we're way over the top.I just bought a new car on the way home I drove through dust so I decided to get it washed. I pull into the Wash Tub, I tell the guy I want the 10 dollar wash, he said no your car is filthy and full of rust you need the most expensive package. I said no he then told me I needed my mats washed they were filthy, I just drove it off the lot the car is brand new. So he tells me to get in the line for basic and pull forward, I did the guy running the wash rudely laughs at me and says no you have to get othe" } ], "ownership": { "rate": 0.008032128514056224, "count": 2, "priorBrand": "Detailing luxx", "priorBrandCount": 1, "priorBrandShare": 0.5 } }, { "metric": "rating", "direction": "drop", "startMonth": "2025-01", "endMonth": "2025-03", "extremeMonth": "2025-02", "baselineValue": 4.226190476190476, "windowValue": 3.7777777777777777, "extremeValue": 3.78340915205322, "durationMonths": 3, "themes": [ { "key": "wash_quality", "label": "wash result quality", "count": 8, "rate": 0.1095890410958904 }, { "key": "membership", "label": "membership / cancellation friction", "count": 7, "rate": 0.0958904109589041 }, { "key": "damage", "label": "vehicle damage", "count": 6, "rate": 0.0821917808219178 }, { "key": "staff", "label": "staff conduct", "count": 6, "rate": 0.0821917808219178 }, { "key": "refund", "label": "refund / billing dispute", "count": 3, "rate": 0.0410958904109589 } ], "affectedLocations": 2, "topAffectedCities": [ { "city": "San Antonio", "state": "TX", "baselineRating": 3.9, "windowRating": 2.3076923076923075, "windowReviews": 13 }, { "city": "Georgetown", "state": "TX", "baselineRating": 4, "windowRating": 2.375, "windowReviews": 8 } ], "sampleQuotes": [ { "city": "Round Rock", "state": "TX", "ym": "2025-01", "stars": 1, "text": "This place isn’t what It used to be, I’ve had a monthly membership now for like 3 years but I’m gonna find another place. My tires are never clean even when they make them shiny, still have spots all over the interior even though they wipe it down, I watched a worker just staring off into space when doing my windows not even paying any attention and literally wiping one spot and not give a shit about the rest of the window, he did that all the way around. Oh! And when I bought my membership they said my rate would never go up no matter what happens. They raised my rate months ago and when I ca" }, { "city": "San Antonio", "state": "TX", "ym": "2025-02", "stars": 1, "text": "We have been a member for many years, and every time we get a new vehicle, the workers act like they have never had to transfer a subscription. Starting from the people outside, to Valencia at the counter. They make it seem like it is such an inconvenience to enter the info again, but when I first signed up, they had no problem getting my info. The customer service has gone down, no smiles, or thank you for your business. Right now my truck is always dripping water, and the windows are smeared like they use dirty rags. We are getting ready to cancel and just purchase a subscription at one of t" }, { "city": "San Antonio", "state": "TX", "ym": "2025-02", "stars": 1, "text": "On February 6, 2025 I took my 2021 Toyota c-hr to get wash and the man that service me he put a tape on wiper back window and I look and their no scratch and I noticed it this morning I put some stuff in my tank. This accident happen at wash tub on 78 yesterday because the manager told a white girl to take my car twice again to get wash so, workers damage it. When they took it back there. And I told Jazmine they took my three times. I got estimate it going to cost me $550 to fix." }, { "city": "Helotes", "state": "TX", "ym": "2025-03", "stars": 1, "text": "Despite me asking them to retract brushes and to soft wash my less than 2 month old suv, they scratched my driver side back panel with 8 semi circular scratches, 2 full thickness paint off scratches on driver side mirror case and tons of water spots. Nobody wants to be accountable for the damage." } ] }, { "metric": "rating", "direction": "rise", "startMonth": "2025-06", "endMonth": "2025-09", "extremeMonth": "2025-07", "baselineValue": 4.226190476190476, "windowValue": 4.604026845637584, "extremeValue": 4.638650626581554, "durationMonths": 4, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "rating", "direction": "rise", "startMonth": "2025-11", "endMonth": "2026-04", "extremeMonth": "2026-03", "baselineValue": 4.226190476190476, "windowValue": 4.610136452241715, "extremeValue": 4.7309752148461826, "durationMonths": 6, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-04", "endMonth": "2026-03", "extremeMonth": "2025-07", "baselineValue": 133, "windowValue": 339.5, "extremeValue": 453.6666666666667, "durationMonths": 12, "themes": [], "affectedLocations": 0, "topAffectedCities": [], 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