{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/the-riptide-car-wash.json",
  "humanUrl": "https://washindex.com/car-wash-chains/the-riptide-car-wash",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "the-riptide-car-wash",
  "chain": {
    "name": "The RipTide Car Wash",
    "website": "riptidecw.com",
    "locationCount": 20
  },
  "generatedAt": "2026-05-24T18:24:58.730Z",
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        "Services were great and the service is immaculate. Very professional and helpful. I highly recommend",
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        "Jacob is awesome best customer service!!"
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        "Services were great and the service is immaculate. Very professional and helpful. I highly recommend"
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        "Fast , not a very long wait in line to get car washed .Car wash did a good job. Workers are very friendly.",
        "Short line and a friendly attendant I could pay to get to the wash quicker. Love the free mat cleaner, air blower, vacuums and towels and glass cleaner all provided. Did not like the price of $12 for a basic wash."
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      "snippets": [
        "I specifically asked if the car wash was touchless and they said they could turn off the brushes. Went through and brushes had not been turned off. Chipped my paint as expected.",
        "Tires need to do something with your brushes"
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      "snippets": [
        "Stop take money out my account put my 19.99 back Thanks.",
        "Not thrilled. We purchased a membership and it seems like every time we go to use it. The place is closed for one reason or another."
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      "snippets": [
        "Stop take money out my account put my 19.99 back Thanks.",
        "Doesn't clean your vehicle very well, a total waste of your hard earned money"
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        "In a long line only to find out they wouldn't take cash. I was told to exit thru the vacuum area.",
        "Great wash and customer service when paying, but I couldn’t use the vacuums bc there were so many people. No where to park and wait, so I just had to leave. The interior of my car needed more cleaning than the exterior, so I was pretty disappointed."
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  "executiveSummary": {
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        "metric": "rating",
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            "city": "Franklin",
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            "ym": "2025-08",
            "stars": 1,
            "text": "I wanted a carwash --just a carwash and paid $32. The guy asked for my phone number and I didn't think much about that. Before I knew it, he recorded my license plate and then told me I would have free washes for a month. I questioned him and he said it was free for a month. I kept questioning..and he finally told me I would have to cancel a \"membership\" to withdraw. I questioned him again..and he kept pressuring to keep it. I looked up on the website Riptide and I am set for not $32 for one month but $59.99 membership per month and I have to cancel 5 days before the end of the month or my ban"
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            "text": "My new car roof rails got pulled off during the wash causing scratches around the roof. After raising a complaint at the store, I am yet to hear back from them on the resolution. Have used the other Riptide car wash store and never had any issue."
          },
          {
            "city": "Franklin",
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            "text": "I have tried multiple times to receive a refund and plan to notify my lawyer for further action. I have spoke multiple times with Donavan. The CEO Chris Gardner has no contact information. I will continue to try to receive my money. At this time it is the PRINCIPLE! Five hundred fifty dollars will not bankrupt this company. Yet they have not sent my monies!"
          }
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            "city": "Dallas",
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            "stars": 1,
            "text": "The manager BOBBY is very rude and nasty and feel because his title he can talk to people how he wants"
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            "text": "On May 8th, Grand Opening, I pulled in for the $9.99 special car wash. A lady took my credit card at the kiosk and told me she would key in my info for the \"special\" rate. She made all attempts to \"sign me up\" for the monthly plan. I SPECIFICALLY told her 4 times I did not desire or want their \"monthly plan\". Well guess what, she AGAINST my agreement or authorization signed me up. June 9th a $35.99 charge was processed on my credit card. I immediately filed a fraudulent charge with my credit card company. I have spoken with Morehead PD but they took it with a grain of salt. I am now going to m"
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            "text": "First time at this car wash. Pulled up to the payment booth we couldn’t get it to work, a man came out to help and was not very pleasant. We pulin washing tunnel where at other car washes there are 2 people with brushes washing bug residue off windshield, front and back they direct to the entrance. There was no one there so proceeded to go through waiting for a sign to tell us what to do, stop, take foot off brake but never saw anything. Then same man that helped us at the payment center came in and told us to back up and never come in when no one was in the tunnel very rude! I still have bug "
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            "text": "This place is usually spot on. The carwash itself is great. There is no leadership when the cars come out of the wash or even at the vacuum. A bunch of clowning around and personal conversations. I’ll literally looking at 8 vehicles that need to be dried and 7 employees standing in a circle just laughing away. Very unprofessional and very disappointed. Be prepared to stay a while. I’ve been here an hour and my truck has dried itself."
          }
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