{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/supershine-xpress-car-wash-of-hoschton.json",
  "humanUrl": "https://washindex.com/car-wash-chains/supershine-xpress-car-wash-of-hoschton",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "supershine-xpress-car-wash-of-hoschton",
  "chain": {
    "name": "Supershine Xpress Car Wash of Hoschton",
    "website": "supershinexpress.com",
    "locationCount": 5
  },
  "generatedAt": "2026-05-24T19:53:17.753Z",
  "summary": {
    "locationCount": 5,
    "totalReviews": 1517,
    "avgRating": 4.416479894528675,
    "scoredReviews": 545,
    "spamFlagged": 0,
    "statesServed": 1,
    "dominantFormat": "express_tunnel",
    "damageRate": 0.01834862385321101,
    "membershipMentionRate": 0.06972477064220184,
    "membershipCancellationRate": 0.21052631578947367,
    "membershipUnlimitedRate": 0.15789473684210525,
    "upsellPressureRate": 0.001834862385321101
  },
  "formatRates": {
    "express_tunnel": 0.031192660550458717,
    "full_service": 0.09174311926605505,
    "self_serve_bay": 0.012844036697247707,
    "inbay_automatic": 0,
    "hand_wash": 0.01651376146788991,
    "detail_shop": 0.062385321100917435,
    "mobile_service": 0,
    "truck_rv_fleet": 0
  },
  "aspectScores": {
    "price": 0.5692307692307692,
    "wait_time": 0.7325581395348837,
    "result_quality": 0.7714285714285715,
    "staff": 0.792507204610951,
    "equipment_working": -0.2,
    "cleanliness_of_facility": 0.8461538461538461,
    "membership_value": 0.2903225806451613
  },
  "aspectVolume": {
    "price": 65,
    "wait_time": 86,
    "result_quality": 280,
    "staff": 347,
    "equipment_working": 20,
    "cleanliness_of_facility": 26,
    "membership_value": 31
  },
  "amenities": {
    "has_free_vacuums": 0.044036697247706424,
    "has_paid_vacuums": 0.003669724770642202,
    "has_mat_cleaner": 0.022018348623853212,
    "has_dog_wash": 0,
    "has_air_dryer": 0.001834862385321101,
    "has_hand_dry": 0.005504587155963303,
    "uses_ceramic_spray": 0,
    "uses_triple_foam": 0,
    "uses_spot_free_rinse": 0,
    "uses_underbody_wash": 0.001834862385321101,
    "uses_tire_shine": 0.03486238532110092,
    "water_reclamation_mentioned": 0,
    "app_mentioned": 0,
    "license_plate_recognition": 0.001834862385321101
  },
  "priceTier": {
    "cheap": 11,
    "fair": 28,
    "expensive": 6
  },
  "topStrengths": [
    {
      "aspect": "staff",
      "score": 0.792507204610951,
      "mentions": 347,
      "posMentions": 310,
      "snippets": [
        "Staff was great, the services they provided were interior clean, clean seats and car wash. Interior cleaning service was ok.",
        "I go here for Express oil changes and EMISSIONS testing. I have had great experience with them for both things. The workers are very fast, efficient and nice to talk to!"
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.7714285714285715,
      "mentions": 280,
      "posMentions": 246,
      "snippets": [
        "Excellent car wash, no crowds, reasonable prices. Great experience.",
        "On the expensive side but great results. Included vacuum is strong and plenty of drying towels."
      ]
    },
    {
      "aspect": "wait_time",
      "score": 0.7325581395348837,
      "mentions": 86,
      "posMentions": 74,
      "snippets": [
        "Only went for emissions. All ok! Quick & easy.",
        "I go here for Express oil changes and EMISSIONS testing. I have had great experience with them for both things. The workers are very fast, efficient and nice to talk to!"
      ]
    },
    {
      "aspect": "price",
      "score": 0.5692307692307692,
      "mentions": 65,
      "posMentions": 51,
      "snippets": [
        "Excellent car wash, no crowds, reasonable prices. Great experience.",
        "Basic wash is good, fast and reasonably priced."
      ]
    }
  ],
  "topComplaints": [
    {
      "aspect": "price",
      "score": 0.5692307692307692,
      "mentions": 65,
      "negMentions": 14,
      "snippets": [
        "Go anywhere else! Paid $45 for the upgraded wash and interior. Crumbs still left all over the seats and they didn’t even clean the wheels or armor all the tires. Won’t be back again.",
        "First visit in a while. Boy the prices have jumped up. Will be the last visit"
      ]
    },
    {
      "aspect": "wait_time",
      "score": 0.7325581395348837,
      "mentions": 86,
      "negMentions": 11,
      "snippets": [
        "Don't expect anything to get done b4 10am"
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.7714285714285715,
      "mentions": 280,
      "negMentions": 30,
      "snippets": [
        "Keep trying as really want to like this place because it's convenient and reasonably priced, it's just that the wash is always just so poor.",
        "Go anywhere else! Paid $45 for the upgraded wash and interior. Crumbs still left all over the seats and they didn’t even clean the wheels or armor all the tires. Won’t be back again."
      ]
    },
    {
      "aspect": "staff",
      "score": 0.792507204610951,
      "mentions": 347,
      "negMentions": 35,
      "snippets": [
        "Manager named Evan was not helpful and very rude",
        "Won’t be coming here again. Cancelling membership Worst customer service"
      ]
    }
  ],
  "executiveSummary": {
    "anomalies": [
      {
        "metric": "rating",
        "direction": "drop",
        "startMonth": "2024-01",
        "endMonth": "2024-05",
        "extremeMonth": "2024-01",
        "baselineValue": 4.654545454545454,
        "windowValue": 4.208333333333333,
        "extremeValue": 4.034090909090909,
        "durationMonths": 5,
        "themes": [
          {
            "key": "membership",
            "label": "membership / cancellation friction",
            "count": 1,
            "rate": 0.16666666666666666
          },
          {
            "key": "refund",
            "label": "refund / billing dispute",
            "count": 1,
            "rate": 0.16666666666666666
          },
          {
            "key": "staff",
            "label": "staff conduct",
            "count": 1,
            "rate": 0.16666666666666666
          }
        ],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": [
          {
            "city": "Flowery Branch",
            "state": "GA",
            "ym": "2024-02",
            "stars": 1,
            "text": "Disclaimer English is not my first language. I made a mistake of signing up for a membership that i believed was a one month access. I thought that it was a one time fee for unlimited access to car washes for 1 month only (this is how the other car wash places i've been to have done it). after 5 months, I found out that $19.99 was charged every month without my knowledge. i had my daughter talk to them over the phone to try and cancel my membership and explain my situation. they told her that i would need to cancel my membership online and that I would receive a refund when the manager calls b"
          }
        ]
      },
      {
        "metric": "volume",
        "direction": "drop",
        "startMonth": "2024-01",
        "endMonth": "2024-04",
        "extremeMonth": "2024-01",
        "baselineValue": 28,
        "windowValue": 9.25,
        "extremeValue": 7.5,
        "durationMonths": 4,
        "themes": [
          {
            "key": "membership",
            "label": "membership / cancellation friction",
            "count": 1,
            "rate": 0.25
          },
          {
            "key": "refund",
            "label": "refund / billing dispute",
            "count": 1,
            "rate": 0.25
          }
        ],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": [
          {
            "city": "Flowery Branch",
            "state": "GA",
            "ym": "2024-02",
            "stars": 1,
            "text": "Disclaimer English is not my first language. I made a mistake of signing up for a membership that i believed was a one month access. I thought that it was a one time fee for unlimited access to car washes for 1 month only (this is how the other car wash places i've been to have done it). after 5 months, I found out that $19.99 was charged every month without my knowledge. i had my daughter talk to them over the phone to try and cancel my membership and explain my situation. they told her that i would need to cancel my membership online and that I would receive a refund when the manager calls b"
          }
        ]
      },
      {
        "metric": "volume",
        "direction": "rise",
        "startMonth": "2026-02",
        "endMonth": "2026-04",
        "extremeMonth": "2026-04",
        "baselineValue": 28,
        "windowValue": 49.333333333333336,
        "extremeValue": 52,
        "durationMonths": 3,
        "themes": [],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": []
      }
    ]
  },
  "competitorAverages": {
    "avgCompetitorsRing1": 7.8,
    "avgCompetitorsRing3": 13.8,
    "avgCompetitorsRing5": 25.2,
    "medianRing1": 4,
    "medianRing3": 16,
    "medianRing5": 22
  },
  "timeseries": [
    {
      "month": "2024-01",
      "reviews": 4,
      "avgRating": 4.25
    },
    {
      "month": "2024-02",
      "reviews": 11,
      "avgRating": 3.8181818181818183
    },
    {
      "month": "2024-03",
      "reviews": 10,
      "avgRating": 4.6
    },
    {
      "month": "2024-04",
      "reviews": 12,
      "avgRating": 4.166666666666667
    },
    {
      "month": "2024-05",
      "reviews": 11,
      "avgRating": 4.2727272727272725
    },
    {
      "month": "2024-06",
      "reviews": 26,
      "avgRating": 4.538461538461538
    },
    {
      "month": "2024-07",
      "reviews": 11,
      "avgRating": 4.909090909090909
    },
    {
      "month": "2024-08",
      "reviews": 32,
      "avgRating": 4.5
    },
    {
      "month": "2024-09",
      "reviews": 21,
      "avgRating": 4.809523809523809
    },
    {
      "month": "2024-10",
      "reviews": 31,
      "avgRating": 4.806451612903226
    },
    {
      "month": "2024-11",
      "reviews": 42,
      "avgRating": 4.928571428571429
    },
    {
      "month": "2024-12",
      "reviews": 35,
      "avgRating": 4.914285714285715
    },
    {
      "month": "2025-01",
      "reviews": 34,
      "avgRating": 4.764705882352941
    },
    {
      "month": "2025-02",
      "reviews": 15,
      "avgRating": 4.8
    },
    {
      "month": "2025-03",
      "reviews": 21,
      "avgRating": 4.571428571428571
    },
    {
      "month": "2025-04",
      "reviews": 24,
      "avgRating": 4.5
    },
    {
      "month": "2025-05",
      "reviews": 21,
      "avgRating": 4.9523809523809526
    },
    {
      "month": "2025-06",
      "reviews": 19,
      "avgRating": 4.7368421052631575
    },
    {
      "month": "2025-07",
      "reviews": 28,
      "avgRating": 4.464285714285714
    },
    {
      "month": "2025-08",
      "reviews": 23,
      "avgRating": 4.565217391304348
    },
    {
      "month": "2025-09",
      "reviews": 30,
      "avgRating": 4.433333333333334
    },
    {
      "month": "2025-10",
      "reviews": 65,
      "avgRating": 4.430769230769231
    },
    {
      "month": "2025-11",
      "reviews": 51,
      "avgRating": 4.745098039215686
    },
    {
      "month": "2025-12",
      "reviews": 40,
      "avgRating": 4.725
    },
    {
      "month": "2026-01",
      "reviews": 30,
      "avgRating": 4.9
    },
    {
      "month": "2026-02",
      "reviews": 44,
      "avgRating": 4.704545454545454
    },
    {
      "month": "2026-03",
      "reviews": 55,
      "avgRating": 4.654545454545454
    },
    {
      "month": "2026-04",
      "reviews": 49,
      "avgRating": 4.653061224489796
    }
  ],
  "states": [
    {
      "state": "Georgia",
      "stateCode": "GA",
      "locationCount": 5,
      "reviewsTotal": 1517,
      "avgRating": 4.416479894528675
    }
  ],
  "locations": [
    {
      "placeId": "ChIJD_0qHirt9YgRXgY57Wsmb-E",
      "title": "SuperShine Xpress Carwash & Lube Braselton",
      "street": "7357 Cody Dr",
      "city": "Flowery Branch",
      "state": "Georgia",
      "stateCode": "GA",
      "zip": "30542",
      "lat": 34.1100271,
      "lng": -83.872732,
      "totalScore": 4.2,
      "reviewsCount": 525,
      "reviewsDistribution": {
        "oneStar": 66,
        "twoStar": 24,
        "threeStar": 19,
        "fourStar": 57,
        "fiveStar": 359
      },
      "scoredReviews": 146,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.03424657534246575,
        "full_service": 0.0821917808219178,
        "self_serve_bay": 0.0136986301369863,
        "inbay_automatic": 0,
        "hand_wash": 0.02054794520547945,
        "detail_shop": 0.07534246575342465,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.36,
        "wait_time": 0.7575757575757576,
        "result_quality": 0.6268656716417911,
        "staff": 0.7045454545454546,
        "equipment_working": -0.2,
        "cleanliness_of_facility": 1,
        "membership_value": -0.5
      },
      "damageRate": 0.0410958904109589,
      "membershipCancellationRate": 0.3333333333333333,
      "membershipMentionRate": 0.06164383561643835,
      "competitors": {
        "ring1Count": 4,
        "ring3Count": 7,
        "ring5Count": 22,
        "ring1AvgRating": 4,
        "ring3AvgRating": 4.4799999999999995,
        "ring5AvgRating": 4.79375
      }
    },
    {
      "placeId": "ChIJ9bg56VCd9YgRk0WUZh9fGRQ",
      "title": "Supershine Xpress Carwash & Lube Alpharetta",
      "street": "1745 Grassland Pkwy",
      "city": "Alpharetta",
      "state": "Georgia",
      "stateCode": "GA",
      "zip": "30004",
      "lat": 34.1424509,
      "lng": -84.2498265,
      "totalScore": 4.7,
      "reviewsCount": 422,
      "reviewsDistribution": {
        "oneStar": 21,
        "twoStar": 9,
        "threeStar": 7,
        "fourStar": 17,
        "fiveStar": 368
      },
      "scoredReviews": 200,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.025,
        "full_service": 0.07,
        "self_serve_bay": 0.02,
        "inbay_automatic": 0,
        "hand_wash": 0.015,
        "detail_shop": 0.08,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.8,
        "wait_time": 0.9310344827586207,
        "result_quality": 0.8666666666666667,
        "staff": 0.8835616438356164,
        "equipment_working": -1,
        "cleanliness_of_facility": 0.875,
        "membership_value": 0.3333333333333333
      },
      "damageRate": 0.01,
      "membershipCancellationRate": 0.2727272727272727,
      "membershipMentionRate": 0.055,
      "competitors": {
        "ring1Count": 21,
        "ring3Count": 20,
        "ring5Count": 34,
        "ring1AvgRating": 4.890000000000001,
        "ring3AvgRating": 4.594117647058823,
        "ring5AvgRating": 4.675862068965517
      }
    },
    {
      "placeId": "ChIJFUEIxSbA9YgRiqjcBiduLH0",
      "title": "Supershine Xpress Carwash & Detail Dacula",
      "street": "475 Dacula Rd",
      "city": "Dacula",
      "state": "Georgia",
      "stateCode": "GA",
      "zip": "30019",
      "lat": 33.999287,
      "lng": -83.9046056,
      "totalScore": 4.3,
      "reviewsCount": 393,
      "reviewsDistribution": {
        "oneStar": 36,
        "twoStar": 14,
        "threeStar": 21,
        "fourStar": 58,
        "fiveStar": 264
      },
      "scoredReviews": 86,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.03488372093023256,
        "full_service": 0.13953488372093023,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.011627906976744186,
        "detail_shop": 0.05813953488372093,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.42857142857142855,
        "wait_time": 0.5384615384615384,
        "result_quality": 0.6222222222222222,
        "staff": 0.6326530612244898,
        "equipment_working": -0.75,
        "cleanliness_of_facility": 0,
        "membership_value": 0.5555555555555556
      },
      "damageRate": 0.023255813953488372,
      "membershipCancellationRate": 0.2222222222222222,
      "membershipMentionRate": 0.10465116279069768,
      "competitors": {
        "ring1Count": 9,
        "ring3Count": 16,
        "ring5Count": 31,
        "ring1AvgRating": 4.2375,
        "ring3AvgRating": 4.8545454545454545,
        "ring5AvgRating": 4.625
      }
    },
    {
      "placeId": "ChIJMaaX3l3r9YgRHkETiHI2mwY",
      "title": "Supershine Xpress Carwash & Emissions - Hamilton Mill",
      "street": "2713 Braselton Hwy",
      "city": "Dacula",
      "state": "Georgia",
      "stateCode": "GA",
      "zip": "30019",
      "lat": 34.0502868,
      "lng": -83.9279363,
      "totalScore": 4.7,
      "reviewsCount": 125,
      "reviewsDistribution": {
        "oneStar": 8,
        "twoStar": 0,
        "threeStar": 0,
        "fourStar": 2,
        "fiveStar": 115
      },
      "scoredReviews": 89,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.033707865168539325,
        "full_service": 0.0898876404494382,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.011235955056179775,
        "detail_shop": 0.011235955056179775,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.6666666666666666,
        "wait_time": 0.6666666666666666,
        "result_quality": 0.9148936170212766,
        "staff": 0.8703703703703703,
        "equipment_working": 1,
        "cleanliness_of_facility": 1,
        "membership_value": 1
      },
      "damageRate": 0,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.0898876404494382,
      "competitors": {
        "ring1Count": 4,
        "ring3Count": 19,
        "ring5Count": 21,
        "ring1AvgRating": 4.2,
        "ring3AvgRating": 4.7,
        "ring5AvgRating": 4.1866666666666665
      }
    },
    {
      "placeId": "ChIJkzLK4A3l9YgRyWHA0KGlvZQ",
      "title": "Supershine Xpress Car Wash of Hoschton",
      "street": "6007 GA-124",
      "city": "Hoschton",
      "state": "Georgia",
      "stateCode": "GA",
      "zip": "30548",
      "lat": 34.1076606,
      "lng": -83.7027642,
      "totalScore": 4.5,
      "reviewsCount": 52,
      "reviewsDistribution": {
        "oneStar": 2,
        "twoStar": 3,
        "threeStar": 3,
        "fourStar": 5,
        "fiveStar": 39
      },
      "scoredReviews": 24,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.041666666666666664,
        "full_service": 0.16666666666666666,
        "self_serve_bay": 0.041666666666666664,
        "inbay_automatic": 0,
        "hand_wash": 0.041666666666666664,
        "detail_shop": 0.041666666666666664,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 1,
        "wait_time": 0,
        "result_quality": 0.75,
        "staff": 0.6,
        "equipment_working": -1,
        "cleanliness_of_facility": 1,
        "membership_value": 1
      },
      "damageRate": 0,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.041666666666666664,
      "competitors": {
        "ring1Count": 1,
        "ring3Count": 7,
        "ring5Count": 18,
        "ring1AvgRating": 4,
        "ring3AvgRating": 5,
        "ring5AvgRating": 4.892857142857143
      }
    }
  ]
}