{ "apiVersion": 1, "self": "https://washindex.com/api/chains/superclean-xpress-carwash.json", "humanUrl": "https://washindex.com/car-wash-chains/superclean-xpress-carwash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). 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I gave it 4 stars because the vacuum hoses don’t work half the time.", "Thank you Luis and Romina! Very friendly" ] }, { "aspect": "wait_time", "score": 0.8848167539267016, "mentions": 191, "posMentions": 180, "snippets": [ "Cleaned my full sized truck very well. The vacuums are easy and powerful. I was in and out in minutes.", "Biggest issue is price. However people are always friendly carwash gets me in and out quickly. And mason, todays car wash attendant was friendly and helpful." ] }, { "aspect": "result_quality", "score": 0.8615500376222723, "mentions": 1329, "posMentions": 1230, "snippets": [ "Christopher provided an awesome carwash!", "Kian got every bug off my car, he is a G" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.2755102040816326, "mentions": 98, "negMentions": 61, "snippets": [ "The wash has been bad in the past months. I have to clean dirt around my car. Half of the vacuums don't have good suction at all. I am going to cancel my membership.", "It was great when it first opened and luv the spotless dry, but now the vacuums aren't great and neither is the pre-rinse, that the employee does, can barely tell I got a car wash yesterday" ] }, { "aspect": "price", "score": 0.7068062827225131, "mentions": 191, "negMentions": 28, "snippets": [ "Quickest $20 I've ever experienced. I left with suds still on my car. Felt it was a really cheap/ineffective car wash", "Overrated place the washer does a horrible job cleaning the vehicle SMH waste of money and time" ] }, { "aspect": "membership_value", "score": 0.7167630057803468, "mentions": 173, "negMentions": 23, "snippets": [ "The wash has been bad in the past months. I have to clean dirt around my car. Half of the vacuums don't have good suction at all. I am going to cancel my membership.", "Employees treat customers differently it is absolutely according to the monthly payment of the customers, that is why I canceled my membership I had on my cars." ] }, { "aspect": "result_quality", "score": 0.8615500376222723, "mentions": 1329, "negMentions": 85, "snippets": [ "I had to go home and clean the stubborn dirt off. Staff was nice.", "Luis was Very friendly. Disappointed with the car wash itself. Several bug guts and spots left on car" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-11", "endMonth": "2025-01", "extremeMonth": "2024-12", "baselineValue": 4.889952153110048, "windowValue": 4.443181818181818, "extremeValue": 4.389324960753532, "durationMonths": 3, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 3, "rate": 0.15 }, { "key": "staff", "label": "staff conduct", "count": 3, "rate": 0.15 }, { "key": "refund", "label": "refund / billing dispute", "count": 2, "rate": 0.1 }, { "key": "equipment", "label": "broken equipment", "count": 1, "rate": 0.05 }, { "key": "damage", "label": "vehicle damage", "count": 1, "rate": 0.05 } ], "affectedLocations": 2, "topAffectedCities": [ { "city": "Pittsburg", "state": "CA", "baselineRating": 4.2, "windowRating": 2.375, "windowReviews": 8 }, { "city": "Carmichael", "state": "CA", "baselineRating": 4.7, "windowRating": 2.4, "windowReviews": 10 } ], "sampleQuotes": [ { "city": "El Dorado Hills", "state": "CA", "ym": "2024-12", "stars": 1, "text": "Hii I never had their plan they guys start deducting money from my account couple of week ago I put an review from other account and overthere owner reply me they gonna figure out everything but still they are deducting $39.99 from my and $10.00 extra They are not helping me please be careful from them guys and my car get scratches from there system as well" }, { "city": "El Dorado Hills", "state": "CA", "ym": "2024-11", "stars": 1, "text": "Very bad customer service one of their employee name maybe Ivan Im not sure about he have zero knowledge about their POS system he was trying to help me with my membership plan and he put my card on someone else file and there supervisor and manager are not helpful" }, { "city": "Grass Valley", "state": "CA", "ym": "2025-01", "stars": 2, "text": "Update to my original review: I have been going there since it opened in my Ram 2500. Today, I was told that they recently changed the equipment and my truck “no longer fits.” I’m not sure why equipment would be changed to accommodate fewer types of vehicles, but it is disappointing. I won’t be bringing either of my vehicles there anymore. Good vacuums (broken occasionally, but seem to be fixed promptly), free dash wipes, and my car comes out nice and clean! It’s a good deal for $9 to keep our cars looking good. The employees are all nice. We typically see Wyatt, and he is always helpful and p" }, { "city": "Carmichael", "state": "CA", "ym": "2025-01", "stars": 1, "text": "I had a terrible experience with Super Clean Car Wash. I purchased a 3-month membership at a reasonable price. When I returned after two months to request the cancellation of my service after the 3-month period, they told me to come back on 01/27 to cancel. However, when I went back, they had already charged me $39.99 for the next month, three days before the new month even started. I explained that I didn’t want to continue their service, but they told me they couldn’t cancel it. Unfortunately, they lack proper customer service, and there’s no supervisor or manager available to resolve issues" } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-03", "endMonth": "2025-08", "extremeMonth": "2025-06", "baselineValue": 164, "windowValue": 426.1666666666667, "extremeValue": 553.3333333333334, "durationMonths": 6, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "drop", "startMonth": "2025-10", "endMonth": "2026-02", "extremeMonth": "2025-12", "baselineValue": 164, "windowValue": 52.6, "extremeValue": 34, "durationMonths": 5, "themes": [ { "key": "staff", "label": "staff conduct", "count": 2, "rate": 0.3333333333333333 }, { "key": "membership", "label": "membership / cancellation friction", "count": 1, "rate": 0.16666666666666666 }, { "key": "price_hike", "label": "price hike / value loss", "count": 1, "rate": 0.16666666666666666 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Elk Grove", "state": "CA", "ym": "2025-11", "stars": 1, "text": "The staff in this location are very unprofessional they don’t know their job and they are laying" }, { "city": "Carmichael", "state": "CA", "ym": "2025-12", "stars": 1, "text": "Hello, I am one of the long-time customers of this car wash, and I have a membership. There was only one time when my card failed due to insufficient funds. I went to get my car washed, but unfortunately the employee there spoke to me very rudely and asked me to leave. My point is that respect and good manners should always be maintained everywhere. Thank you." }, { "city": "Pittsburg", "state": "CA", "ym": "2026-02", "stars": 1, "text": "Very bad experience today, Sunday February 1 at 2:20 pm, with the female employee; she was not polite at all and very rude. I was waiting for the disabled spot to become available so I could use the vacuum cleaner after washing the car. Nobody respects the disabled spot spaces, and the employees allow people to use those spaces even if they don't have a disabled plate permit. She approached me and told me to move, and I explained that they only had one space for disabled people and nobody respected that, but she, very rudely and in a commanding tone, demanded that to move my vehicle, which was" }, { "city": "Pittsburg", "state": "CA", "ym": "2025-10", "stars": 1, "text": "Purchased the best wash. The tires was partially coated. I was told they have no spray touch up spray because was not profitable so NO. Never again this place is making money compared to before management is selfish and greedy . I will never take a car or recommend this waste of place again. Also by the way no difference in purchasing the best wash over the standard one . Ripoff Alert" } ] } ] }, "competitorAverages": { "avgCompetitorsRing1": 5.25, "avgCompetitorsRing3": 37.166666666666664, "avgCompetitorsRing5": 53.166666666666664, "medianRing1": 4, "medianRing3": 34.5, "medianRing5": 44 }, "timeseries": [ { "month": "2024-01", "reviews": 36, "avgRating": 4.722222222222222 }, { "month": "2024-02", "reviews": 216, "avgRating": 4.902777777777778 }, { "month": "2024-03", "reviews": 195, "avgRating": 4.892307692307693 }, { "month": "2024-04", "reviews": 258, "avgRating": 4.9147286821705425 }, { "month": "2024-05", "reviews": 209, "avgRating": 4.889952153110048 }, { "month": "2024-06", "reviews": 238, "avgRating": 4.857142857142857 }, { "month": "2024-07", "reviews": 164, "avgRating": 4.951219512195122 }, { "month": "2024-08", "reviews": 127, "avgRating": 4.84251968503937 }, { "month": "2024-09", "reviews": 116, "avgRating": 4.913793103448276 }, { "month": "2024-10", "reviews": 347, "avgRating": 4.8962536023054755 }, { "month": "2024-11", "reviews": 49, 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