{ "apiVersion": 1, "self": "https://washindex.com/api/chains/sunshine-car-wash-fowler.json", "humanUrl": "https://washindex.com/car-wash-chains/sunshine-car-wash-fowler", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "sunshine-car-wash-fowler", "chain": { "name": "Sunshine Car Wash - Fowler", "website": "sunshinewashes.com", "locationCount": 4 }, "generatedAt": "2026-05-24T17:49:58.237Z", "summary": { "locationCount": 4, "totalReviews": 10986, "avgRating": 4.7416894229018745, "scoredReviews": 6116, "spamFlagged": 0, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.0027795945062132114, "membershipMentionRate": 0.06131458469587966, "membershipCancellationRate": 0.08266666666666667, "membershipUnlimitedRate": 0.096, "upsellPressureRate": 0.0014715500327011119 }, "formatRates": { "express_tunnel": 0.01553302812295618, "full_service": 0.10235448005232178, "self_serve_bay": 0.008665794637017658, "inbay_automatic": 0.0009810333551340746, "hand_wash": 0.03564421190320471, "detail_shop": 0.022400261608894703, "mobile_service": 0.0003270111183780249, "truck_rv_fleet": 0.0009810333551340746 }, "aspectScores": { "price": 0.5636363636363636, "wait_time": 0.7368421052631579, "result_quality": 0.9442156495694497, "staff": 0.9745340468721166, "equipment_working": 0.5959595959595959, "cleanliness_of_facility": 0.9433962264150944, "membership_value": 0.6960352422907489 }, "aspectVolume": { "price": 275, "wait_time": 228, "result_quality": 2671, "staff": 5419, "equipment_working": 99, "cleanliness_of_facility": 106, "membership_value": 227 }, "amenities": { "has_free_vacuums": 0.029431000654022238, "has_paid_vacuums": 0.0014715500327011119, "has_mat_cleaner": 0.013080444735120994, "has_dog_wash": 0, "has_air_dryer": 0.006213211249182472, "has_hand_dry": 0.019457161543492477, "uses_ceramic_spray": 0.0006540222367560497, "uses_triple_foam": 0.00016350555918901244, "uses_spot_free_rinse": 0.00016350555918901244, "uses_underbody_wash": 0.0004905166775670373, "uses_tire_shine": 0.04823413996075866, "water_reclamation_mentioned": 0.0003270111183780249, "app_mentioned": 0.0006540222367560497, "license_plate_recognition": 0.0006540222367560497 }, "priceTier": { "cheap": 61, "fair": 108, "expensive": 33 }, "topStrengths": [ { "aspect": "staff", "score": 0.9745340468721166, "mentions": 5419, "posMentions": 5347, "snippets": [ "Best car wash in the area. Staff is very friendly and all sprayers and washers and brushes work.", "Great customer service from Brett and Q!" ] }, { "aspect": "result_quality", "score": 0.9442156495694497, "mentions": 2671, "posMentions": 2587, "snippets": [ "Good car wash! They detail the inside nicely, too!", "Vickey was very helpful cleaning my rims and bringing water" ] }, { "aspect": "cleanliness_of_facility", "score": 0.9433962264150944, "mentions": 106, "posMentions": 103, "snippets": [ "Good Wash. Vaccums worked okay. Nice having towels and window cleaner to use. Clean area. Used to like Sunshine better when it was full service especially Court St. location.", "Everything works and clean, a lot of dry towels" ] }, { "aspect": "wait_time", "score": 0.7368421052631579, "mentions": 228, "posMentions": 198, "snippets": [ "Very fast and effective process, though a bit pricey...", "The lady in the front, Alabama, does a great job welcoming customers. Quick and well done interior and exterior" ] } ], "topComplaints": [ { "aspect": "price", "score": 0.5636363636363636, "mentions": 275, "negMentions": 60, "snippets": [ "They are so expensive for a regular car wash 28.00 the minimum heck NO", "Was very disappointed when I showed up here to have my car washed to find out you have to drive your car through yourself now and the prices have gone through the roof!!" ] }, { "aspect": "equipment_working", "score": 0.5959595959595959, "mentions": 99, "negMentions": 20, "snippets": [ "drying fans left alot of water on the car", "My car mat got stuck in there and got torn apart. Not effort trying to fixe the problem." ] }, { "aspect": "membership_value", "score": 0.6960352422907489, "mentions": 227, "negMentions": 34, "snippets": [ "The car was itself is great. However, after being charged, now a second time even after speaking with the manager who assured me my membership was canceled was updated and I would not be charged again. Low and behold I was charged.... again.", "Told them to cancel and They CHARGED ME AGAIN!!!!!" ] }, { "aspect": "wait_time", "score": 0.7368421052631579, "mentions": 228, "negMentions": 30, "snippets": [ "Tried getting outside of my car washed took an hour.", "I was at your car wash for the first time and it took me two hours to get my car back need more staff" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-05", "extremeMonth": "2024-03", "baselineValue": 4.880952380952381, "windowValue": 4.28, "extremeValue": 3.7354978354978354, "durationMonths": 5, "themes": [ { "key": "ownership_change", "label": "ownership transition", "count": 3, "rate": 0.21428571428571427 }, { "key": "membership", "label": "membership / cancellation friction", "count": 2, "rate": 0.14285714285714285 }, { "key": "price_hike", "label": "price hike / value loss", "count": 2, "rate": 0.14285714285714285 }, { "key": "wait", "label": "wait time / slow throughput", "count": 2, "rate": 0.14285714285714285 }, { "key": "closed", "label": "closed or non-operational", "count": 1, "rate": 0.07142857142857142 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Largo", "state": "FL", "ym": "2024-05", "stars": 2, "text": "I heard they were bought out recently. Will have to see if prices increase. If the do I’m going to get a membership to one of the drive throughs with free vacuums. Done that before i liked them. Shall see" }, { "city": "Largo", "state": "FL", "ym": "2024-04", "stars": 1, "text": "Shame because I've been looking for a place that does total detail. Drove 7 miles out of my way to visit, wanted a full detail, expensive but I needed it... I'm next in line but because the person behind me got out and approached the person taking orders, and the employee went over all the options, took the payment and moved them to the adjacent free lane 😑 what am I, chopped liver? I had to back out and go because I can't be next in line, but last to be served or even acknowledged. They need a better way to know who is in line and in what order and they should tell people who cut the line to" }, { "city": "Clearwater", "state": "FL", "ym": "2024-05", "stars": 2, "text": "The people working here are mostly friendly and helpful. However, when I paid for a monthly package, there was a trainee taking my info and never informed me that I was going to sign up for a recurring payment. Only found out after checking my bank statements. There's no way to sign into online membership portal to see if I have a recurring payment because system says I don't have an account and when I try to sign up, system says my account already exists. Car wash itself is too aggressive, system needs to be tweaked so it doesn't bash the car so aggressively, it sounds like it'll bend door pa" }, { "city": "Clearwater", "state": "FL", "ym": "2024-05", "stars": 1, "text": "This is now the worst and most expensive car wash in town. Car didn’t look any different when finished. Took forever and was fairly empty too, obviously everyone is rightly going elsewhere now. I was given excuses….. like I don’t know how to look after my car! Just terrible, even charge extra for tyres when buying the deluxe package. Never ever again and would not recommend anyone use this place" } ], "ownership": { "rate": 0.21428571428571427, "count": 3, "priorBrand": "Detailer's Choice, Inc. - Auto Detailing Supplies", "priorBrandCount": 1, "priorBrandShare": 0.3333333333333333 } }, { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-11", "extremeMonth": "2024-01", "baselineValue": 137, "windowValue": 35.45454545454545, "extremeValue": 6, "durationMonths": 11, "themes": [ { "key": "ownership_change", "label": "ownership transition", "count": 4, "rate": 0.14285714285714285 }, { "key": "price_hike", "label": "price hike / value loss", "count": 3, "rate": 0.10714285714285714 }, { "key": "membership", "label": "membership / cancellation friction", "count": 2, "rate": 0.07142857142857142 }, { "key": "refund", "label": "refund / billing dispute", "count": 2, "rate": 0.07142857142857142 }, { "key": "wait", "label": "wait time / slow throughput", "count": 2, "rate": 0.07142857142857142 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Largo", "state": "FL", "ym": "2024-05", "stars": 2, "text": "I heard they were bought out recently. Will have to see if prices increase. If the do I’m going to get a membership to one of the drive throughs with free vacuums. Done that before i liked them. Shall see" }, { "city": "Largo", "state": "FL", "ym": "2024-04", "stars": 1, "text": "Shame because I've been looking for a place that does total detail. Drove 7 miles out of my way to visit, wanted a full detail, expensive but I needed it... I'm next in line but because the person behind me got out and approached the person taking orders, and the employee went over all the options, took the payment and moved them to the adjacent free lane 😑 what am I, chopped liver? I had to back out and go because I can't be next in line, but last to be served or even acknowledged. They need a better way to know who is in line and in what order and they should tell people who cut the line to" }, { "city": "Clearwater", "state": "FL", "ym": "2024-08", "stars": 1, "text": "They over charged my credit card. They don’t have any management in place at the locations to fix any problems with accounts/ credit cards. The only way is to email them and they never respond back. **Update** In their response they tell me to call them and the number is to the location that can’t fix problems with accounts/credit cards." }, { "city": "Clearwater", "state": "FL", "ym": "2024-05", "stars": 2, "text": "The people working here are mostly friendly and helpful. However, when I paid for a monthly package, there was a trainee taking my info and never informed me that I was going to sign up for a recurring payment. Only found out after checking my bank statements. There's no way to sign into online membership portal to see if I have a recurring payment because system says I don't have an account and when I try to sign up, system says my account already exists. Car wash itself is too aggressive, system needs to be tweaked so it doesn't bash the car so aggressively, it sounds like it'll bend door pa" } ], "ownership": { "rate": 0.14285714285714285, "count": 4, "priorBrand": "Amazing Shine Detailing", "priorBrandCount": 1, "priorBrandShare": 0.25 } }, { "metric": "volume", "direction": "rise", "startMonth": "2025-07", "endMonth": "2026-04", "extremeMonth": "2026-04", "baselineValue": 137, "windowValue": 548.8, "extremeValue": 877, "durationMonths": 10, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 24.75, "avgCompetitorsRing3": 49.75, "avgCompetitorsRing5": 107.5, "medianRing1": 10.5, "medianRing3": 50, "medianRing5": 109 }, "timeseries": [ { "month": "2024-01", "reviews": 5, "avgRating": 3.6 }, { "month": "2024-02", "reviews": 7, "avgRating": 4.142857142857143 }, { "month": "2024-03", "reviews": 10, "avgRating": 3.7 }, { "month": "2024-04", "reviews": 11, "avgRating": 3.3636363636363638 }, { "month": "2024-05", "reviews": 67, "avgRating": 4.582089552238806 }, { "month": "2024-06", "reviews": 42, "avgRating": 4.880952380952381 }, { "month": "2024-07", "reviews": 41, "avgRating": 4.7073170731707314 }, { "month": "2024-08", "reviews": 50, "avgRating": 4.38 }, { "month": "2024-09", "reviews": 52, "avgRating": 4.8076923076923075 }, { "month": "2024-10", "reviews": 49, "avgRating": 4.73469387755102 }, { "month": "2024-11", "reviews": 56, "avgRating": 4.928571428571429 }, { "month": "2024-12", "reviews": 76, "avgRating": 4.4605263157894735 }, { "month": "2025-01", "reviews": 117, "avgRating": 4.735042735042735 }, { "month": "2025-02", "reviews": 202, "avgRating": 4.925742574257426 }, { "month": "2025-03", "reviews": 277, "avgRating": 4.866425992779783 }, { "month": "2025-04", "reviews": 205, "avgRating": 4.941463414634146 }, { "month": "2025-05", "reviews": 99, "avgRating": 4.838383838383838 }, { "month": "2025-06", "reviews": 137, "avgRating": 4.817518248175182 }, { "month": "2025-07", "reviews": 278, "avgRating": 4.938848920863309 }, { "month": "2025-08", "reviews": 346, "avgRating": 4.965317919075145 }, { "month": "2025-09", "reviews": 418, "avgRating": 4.966507177033493 }, { "month": "2025-10", "reviews": 326, "avgRating": 4.938650306748467 }, { "month": "2025-11", "reviews": 374, "avgRating": 4.922459893048129 }, { "month": "2025-12", "reviews": 337, "avgRating": 4.925816023738872 }, { "month": "2026-01", "reviews": 830, "avgRating": 4.937349397590362 }, { "month": "2026-02", "reviews": 825, "avgRating": 4.936969696969697 }, { "month": "2026-03", "reviews": 539, "avgRating": 4.9480519480519485 }, { "month": "2026-04", "reviews": 1215, "avgRating": 4.957201646090535 } ], "states": [ { "state": "Florida", "stateCode": "FL", "locationCount": 4, "reviewsTotal": 10986, "avgRating": 4.7416894229018745 } ], "locations": [ { "placeId": "ChIJObi2jdrHwogRcKF-ES4xEzc", "title": "Sunshine Car Wash - 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