{ "apiVersion": 1, "self": "https://washindex.com/api/chains/suds-deluxe-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/suds-deluxe-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "suds-deluxe-car-wash", "chain": { "name": "Suds Deluxe Car Wash", "website": "sudsdeluxe.com", "locationCount": 15 }, "generatedAt": "2026-05-24T17:51:02.919Z", "summary": { "locationCount": 15, "totalReviews": 10669, "avgRating": 4.75087637079389, "scoredReviews": 6573, "spamFlagged": 4, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.015365890765251787, "membershipMentionRate": 0.09523809523809523, "membershipCancellationRate": 0.14376996805111822, "membershipUnlimitedRate": 0.09584664536741214, "upsellPressureRate": 0.0022820629849383844 }, "formatRates": { "express_tunnel": 0.01947360413814088, "full_service": 0.006846188954815153, "self_serve_bay": 0.006998326487144379, "inbay_automatic": 0.0010649627263045794, "hand_wash": 0.00243420051726761, "detail_shop": 0.005324813631522897, "mobile_service": 0, "truck_rv_fleet": 0.0009128251939753537 }, "aspectScores": { "price": 0.4973958333333333, "wait_time": 0.6513409961685823, "result_quality": 0.7791962174940898, "staff": 0.9197735701737263, "equipment_working": -0.023622047244094488, "cleanliness_of_facility": 0.9130434782608695, "membership_value": 0.17295597484276728 }, "aspectVolume": { "price": 384, "wait_time": 261, "result_quality": 2115, "staff": 5123, "equipment_working": 254, "cleanliness_of_facility": 253, "membership_value": 318 }, "amenities": { "has_free_vacuums": 0.048379735280693746, "has_paid_vacuums": 0.005020538566864446, "has_mat_cleaner": 0.012627415183325726, "has_dog_wash": 0, "has_air_dryer": 0.007911151681119732, "has_hand_dry": 0.0018256503879507074, "uses_ceramic_spray": 0.00030427506465845124, "uses_triple_foam": 0.00045641259698767686, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.00030427506465845124, "uses_tire_shine": 0.003651300775901415, "water_reclamation_mentioned": 0, "app_mentioned": 0.00015213753232922562, "license_plate_recognition": 0.0015213753232922562 }, "priceTier": { "cheap": 106, "fair": 94, "expensive": 44 }, "topStrengths": [ { "aspect": "staff", "score": 0.9197735701737263, "mentions": 5123, "posMentions": 4917, "snippets": [ "Great experience. Hyper was very helpful.", "Timothy was awesome and very knowledgeable" ] }, { "aspect": "cleanliness_of_facility", "score": 0.9130434782608695, "mentions": 253, "posMentions": 242, "snippets": [ "Best customer service, clean, great hours.", "Very nice service- great friendly & clean." ] }, { "aspect": "result_quality", "score": 0.7791962174940898, "mentions": 2115, "posMentions": 1871, "snippets": [ "Machine bends the license plate on my car. Otherwise great.", "Prices in line with other places nearby. No complaints. My car is clean" ] }, { "aspect": "wait_time", "score": 0.6513409961685823, "mentions": 261, "posMentions": 215, "snippets": [ "Such an easy and quick way for car wash... hassle free... updated equipments smooth process... friendly and trained staff", "The car wash is decent. Relatively short time. The first time my car was very dirty I went through twice but it still couldn't get all of it, so I have washed the rest. After that I've been taking it through the automated wash once every two weeks. The results are decent." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.023622047244094488, "mentions": 254, "negMentions": 129, "snippets": [ "Vacuum cleaner broken. No floor mat washer", "The attendants were friendly, but my car didn’t not get fully washed and it ripped out my 3rd taillight I’m sorry for the bad review but I am not happy." ] }, { "aspect": "membership_value", "score": 0.17295597484276728, "mentions": 318, "negMentions": 130, "snippets": [ "better cancel your subscription 7 days earlier than the next billing period is what they emailed me. careful with this place, their billing practices is absurd", "Was fantastic when it first opened but the quality went down hill fast. Cancelled both of my subscriptions due to poor quality and lack of working equipment and amenities. See ya!" ] }, { "aspect": "price", "score": 0.4973958333333333, "mentions": 384, "negMentions": 96, "snippets": [ "Paid for their second least expensive wash and they missed basically the entire backside of my car. $15 for an incomplete job is pretty lame.", "My wash was not very good car still had dirty water dripping off the back.. a lil over priced but they have free vacuums and window cleaner 😩😄" ] }, { "aspect": "wait_time", "score": 0.6513409961685823, "mentions": 261, "negMentions": 45, "snippets": [ "Car may need to be ran through twice. Too long of lines good but slow. Need to get monthly service", "Decent car wash but still too many spots unwashed and untreated. The whole car wash experience was less than 5 minutes. I won’t be returning." ] } ], "executiveSummary": { "anomalies": [ { "metric": "volume", "direction": "drop", "startMonth": "2024-08", "endMonth": "2024-10", "extremeMonth": "2024-09", "baselineValue": 242, "windowValue": 114, "extremeValue": 114, "durationMonths": 3, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 10, "rate": 0.2564102564102564 }, { "key": "staff", "label": "staff conduct", "count": 7, "rate": 0.1794871794871795 }, { "key": "damage", "label": "vehicle damage", "count": 6, "rate": 0.15384615384615385 }, { "key": "refund", "label": "refund / billing dispute", "count": 5, "rate": 0.1282051282051282 }, { "key": "equipment", "label": "broken equipment", "count": 2, "rate": 0.05128205128205128 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Georgetown", "state": "TX", "ym": "2024-10", "stars": 1, "text": "DO NOT GO if your car is older than 6 years old. Even if it’s new. They damage my vehicle and they told me they can’t do anything about it because of their “policy” after washing there often, people still had to go a second time to have their vehicle actually washed good." }, { "city": "Georgetown", "state": "TX", "ym": "2024-10", "stars": 1, "text": "Horrible personals. Dont know what they are doing, gives out wrong details about billing. Charged extra multiple times" }, { "city": "Georgetown", "state": "TX", "ym": "2024-09", "stars": 1, "text": "Onsite people are great no issues there but they have awful customer service both online and over the phone! I had a random charge come out of my bank account and called for weeks (within their ridiculous business hours of 9-1) without reaching anyone. The reason for my call was to inquire about the mystery charge as well as options to adjust/cancel my membership due to a relocation. After not being able to reach anyone, I just gave up and cancelled online. My membership fee came out that day and they still charged the full fee and they refuse to refund it because I did not cancel 7 days in ad" }, { "city": "Georgetown", "state": "TX", "ym": "2024-08", "stars": 1, "text": "I just went there to one time car wash ant the guy he said the have monthly plan for $10. But they charged me about 40$ per month for about a year. I went there and confronted them and the manager was very rude, claiming, “It wasn’t their fault”. They did not help me and told me to cancel it from my account. Overall, bad experience at the Georgetown location." } ], "ownership": { "rate": 0.02564102564102564, "count": 1, "priorBrand": "Washed Up Brandon", "priorBrandCount": 1, "priorBrandShare": 1 } }, { "metric": "volume", "direction": "rise", "startMonth": "2025-08", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 242, "windowValue": 596.3333333333334, "extremeValue": 1105, "durationMonths": 9, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 6.466666666666667, "avgCompetitorsRing3": 63.333333333333336, "avgCompetitorsRing5": 68.53333333333333, "medianRing1": 6, "medianRing3": 39, "medianRing5": 63 }, "timeseries": [ { "month": "2024-01", "reviews": 241, "avgRating": 4.788381742738589 }, { "month": "2024-02", "reviews": 279, "avgRating": 4.842293906810036 }, { "month": "2024-03", "reviews": 211, "avgRating": 4.725118483412322 }, { "month": "2024-04", "reviews": 250, "avgRating": 4.696 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