{ "apiVersion": 1, "self": "https://washindex.com/api/chains/splash-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/splash-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "splash-car-wash", "chain": { "name": "Splash Car Wash", "website": "cleancarfast.com", "locationCount": 21 }, "generatedAt": "2026-05-24T18:08:07.488Z", "summary": { "locationCount": 21, "totalReviews": 8193, "avgRating": 4.484035151958989, "scoredReviews": 3220, "spamFlagged": 0, "statesServed": 1, "dominantFormat": "full_service", "damageRate": 0.018633540372670808, "membershipMentionRate": 0.12018633540372671, "membershipCancellationRate": 0.04392764857881137, "membershipUnlimitedRate": 0.18863049095607234, "upsellPressureRate": 0.0068322981366459624 }, "formatRates": { "express_tunnel": 0.031677018633540374, "full_service": 0.03695652173913044, "self_serve_bay": 0.008695652173913044, "inbay_automatic": 0.003105590062111801, "hand_wash": 0.011180124223602485, "detail_shop": 0.03260869565217391, "mobile_service": 0, "truck_rv_fleet": 0.0027950310559006213 }, "aspectScores": { "price": -0.08814589665653495, "wait_time": 0.8238993710691824, "result_quality": 0.6147426981919333, "staff": 0.8784413384159254, "equipment_working": -0.24060150375939848, "cleanliness_of_facility": 0.8211382113821138, "membership_value": 0.552 }, "aspectVolume": { "price": 329, "wait_time": 318, "result_quality": 1438, "staff": 2361, "equipment_working": 133, "cleanliness_of_facility": 123, "membership_value": 250 }, "amenities": { "has_free_vacuums": 0.0484472049689441, "has_paid_vacuums": 0.007142857142857143, "has_mat_cleaner": 0.0015527950310559005, "has_dog_wash": 0.002484472049689441, "has_air_dryer": 0.0015527950310559005, "has_hand_dry": 0.0018633540372670807, "uses_ceramic_spray": 0, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.0006211180124223603, "uses_tire_shine": 0.005900621118012423, "water_reclamation_mentioned": 0, "app_mentioned": 0.00031055900621118014, "license_plate_recognition": 0.006521739130434782 }, "priceTier": { "cheap": 39, "fair": 80, "expensive": 107 }, "topStrengths": [ { "aspect": "staff", "score": 0.8784413384159254, "mentions": 2361, "posMentions": 2215, "snippets": [ "Employees were professional and curteous. Would have been 5 star except for pricing for oil change is out of line.", "The people were great, friendly and quick service… the guys explained everything and didn’t seem to want to just rush us through!!! We will continue to use them!!!" ] }, { "aspect": "wait_time", "score": 0.8238993710691824, "mentions": 318, "posMentions": 290, "snippets": [ "Quick, polite, friendly employees, good for a hurry up car wash", "A bit expensive but a very good job. The people is great, they work fast. I love it" ] }, { "aspect": "cleanliness_of_facility", "score": 0.8211382113821138, "mentions": 123, "posMentions": 112, "snippets": [ "Very good facility clean easy to use menu on their selection for the wash settings I have no problem with them", "Clean. Nice folks. Appreciate you’ll opening early again. Need to make your entrances bigger. Can’t hardly get a full-size truck turned in. That’ll get you 5 stars" ] }, { "aspect": "result_quality", "score": 0.6147426981919333, "mentions": 1438, "posMentions": 1146, "snippets": [ "Good wash but half the vacuums didn't work", "Did a very good job washing and detailing my car." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.24060150375939848, "mentions": 133, "negMentions": 81, "snippets": [ "The sprayers do not work right on the automatic car wash. We wondered the whole wash if it would actually get the truck clean.", "Not sure if it needs maintenance but the quality is horrible now and has even completely STOPPED mid wash. Def needs some work. There was no pre wash and barely cleaned off the bugs" ] }, { "aspect": "price", "score": -0.08814589665653495, "mentions": 329, "negMentions": 178, "snippets": [ "Look at this after my $65 wash today inside and out both Not worth it😡", "I was not satisfied with the inside cleaning and oil change was over priced." ] }, { "aspect": "membership_value", "score": 0.552, "mentions": 250, "negMentions": 55, "snippets": [ "Good wash equipment with soft brushes. Overpriced, even on subscriber rates.", "I have a monthly membership, but I think I will cancel. Even when I go to the far lane, an employee runs over to try and upsell me something else. It's very annoying." ] }, { "aspect": "result_quality", "score": 0.6147426981919333, "mentions": 1438, "negMentions": 262, "snippets": [ "Didn't get my car clean after a 17$ wash an went thru twice!", "It doesn’t wash good at all. Bird poop still on windshield plus more" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-10", "endMonth": "2025-01", "extremeMonth": "2024-12", "baselineValue": 4.385714285714286, "windowValue": 3.8834355828220857, "extremeValue": 3.830434782608696, "durationMonths": 4, "themes": [ { "key": "price_hike", "label": "price hike / value loss", "count": 5, "rate": 0.13157894736842105 }, { "key": "damage", "label": "vehicle damage", "count": 4, "rate": 0.10526315789473684 }, { "key": "wash_quality", "label": "wash result quality", "count": 4, "rate": 0.10526315789473684 }, { "key": "closed", "label": "closed or non-operational", "count": 3, "rate": 0.07894736842105263 }, { "key": "membership", "label": "membership / cancellation friction", "count": 2, "rate": 0.05263157894736842 } ], "affectedLocations": 3, "topAffectedCities": [ { "city": "Bentonville", "state": "AR", "baselineRating": 4.6, "windowRating": 2.4285714285714284, "windowReviews": 7 }, { "city": "Pea Ridge", "state": "AR", "baselineRating": 4.7, "windowRating": 3.0833333333333335, "windowReviews": 12 }, { "city": "Farmington", "state": "AR", "baselineRating": 4.7, "windowRating": 3.125, "windowReviews": 8 } ], "sampleQuotes": [ { "city": "Benton", "state": "AR", "ym": "2025-01", "stars": 2, "text": "I’m disappointed with the interior car wash service I received. Despite paying for a full interior cleaning, my car was still dirty, with crumbs left in the seats and on the console. My husband even asked a team member to address the issue, but it still wasn’t properly cleaned. For the price, I expected much better attention to detail. I wouldn’t recommend this service based on my experience." }, { "city": "Maumelle", "state": "AR", "ym": "2024-10", "stars": 1, "text": "I do not recommend for anyone to go to SPLASH IN MAUMELLE! Save yourself the time, money, and hassle. I went Friday 10/18/24 just before my daughter had to be at work to get air in my tire. The gentleman OVERLY INFLATED the tire and the tire blew out. They were rude about it and told me they were closed. They contacted the manage who came an hour later and made the incident report about an incident he didn’t witness. Of course they sided with their employee who blew my tire and refused to reimburse me the $200 we spent to replace the tire. My daughter and I also missed a day of work. I purchas" }, { "city": "Bentonville", "state": "AR", "ym": "2024-12", "stars": 1, "text": "Typical car wash. Scratches your paint severely. I really think they should have a pressure spray to rinse cars off before they enter the spinning brushes. Instead, the first step is spinning brushes which catch all the dirt and just keep cycling dirt from car to car. The seems so amateur. Also the tacky bright colored LED lights at night make Bentonville look cheesy." }, { "city": "Bentonville", "state": "AR", "ym": "2024-11", "stars": 1, "text": "Do not take your car to Splash Carwash off of Walton blvd in Bentonville, unless you want your car to get damaged. I get my car detailed monthly with Purify Auto in Bentonville, I never ever go through drive through car washes for this reason. I dropped my car off today for its monthly cleaning and my detailer sent me these pictures. This car wash has done severe paint damage to my BMW. I brought my car here for a quick wash and I thought I was doing the detailer a favor thinking they would have less work. Now this has ended up with my car needing a multi- step paint correction. Thank goodness" } ] }, { "metric": "rating", "direction": "rise", "startMonth": "2025-04", "endMonth": "2025-08", "extremeMonth": "2025-06", "baselineValue": 4.385714285714286, "windowValue": 4.882966396292004, "extremeValue": 4.913188792416909, "durationMonths": 5, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-02", "endMonth": "2025-11", "extremeMonth": "2025-06", "baselineValue": 86, "windowValue": 359.4, "extremeValue": 558.6666666666666, "durationMonths": 10, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 3.5714285714285716, "avgCompetitorsRing3": 15.238095238095237, "avgCompetitorsRing5": 19.142857142857142, "medianRing1": 4, "medianRing3": 13, "medianRing5": 17 }, "timeseries": [ { "month": "2024-01", "reviews": 61, "avgRating": 4.065573770491803 }, { "month": "2024-02", "reviews": 61, 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