{ "apiVersion": 1, "self": "https://washindex.com/api/chains/sparkling-image-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/sparkling-image-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "sparkling-image-car-wash", "chain": { "name": "Sparkling Image Car Wash", "website": "sparklingimage.com", "locationCount": 45 }, "generatedAt": "2026-05-24T17:21:11.572Z", "summary": { "locationCount": 45, "totalReviews": 40074, "avgRating": 4.182070669261867, "scoredReviews": 13520, "spamFlagged": 2, "statesServed": 7, "dominantFormat": "express_tunnel", "damageRate": 0.016346153846153847, "membershipMentionRate": 0.07884615384615384, "membershipCancellationRate": 0.07598499061913697, "membershipUnlimitedRate": 0.24765478424015008, "upsellPressureRate": 0.011094674556213017 }, "formatRates": { "express_tunnel": 0.01752958579881657, "full_service": 0.09763313609467456, "self_serve_bay": 0.0027366863905325446, "inbay_automatic": 0.0003698224852071006, "hand_wash": 0.027292899408284024, "detail_shop": 0.08690828402366864, "mobile_service": 0.0004437869822485207, "truck_rv_fleet": 0.0024408284023668637 }, "aspectScores": { "price": -0.16534472239170225, "wait_time": 0.5593325092707045, "result_quality": 0.5719142259414226, "staff": 0.7873460468812078, "equipment_working": -0.5428571428571428, "cleanliness_of_facility": 0.7737226277372263, "membership_value": 0.4348441926345609 }, "aspectVolume": { "price": 1639, "wait_time": 1618, "result_quality": 7648, "staff": 10068, "equipment_working": 140, "cleanliness_of_facility": 274, "membership_value": 706 }, "amenities": { "has_free_vacuums": 0.004363905325443787, "has_paid_vacuums": 0.0017751479289940828, "has_mat_cleaner": 0.0008136094674556213, "has_dog_wash": 0.00014792899408284024, "has_air_dryer": 0.001257396449704142, "has_hand_dry": 0.006434911242603551, "uses_ceramic_spray": 0.0005177514792899408, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.0004437869822485207, "uses_tire_shine": 0.0038461538461538464, "water_reclamation_mentioned": 0.00007396449704142012, "app_mentioned": 0.00014792899408284024, "license_plate_recognition": 0.00007396449704142012 }, "priceTier": { "cheap": 203, "fair": 330, "expensive": 455 }, "topStrengths": [ { "aspect": "staff", "score": 0.7873460468812078, "mentions": 10068, "posMentions": 8979, "snippets": [ "Friendly -Fast, it wasn't busy, and my car was not vacuum good😬", "Always good service and the employees are always cordial and friendly!" ] }, { "aspect": "cleanliness_of_facility", "score": 0.7737226277372263, "mentions": 274, "posMentions": 243, "snippets": [ "They always do a good job. The areas ate always clean. I think the price is too high, but it's lower than the others. There was a very long wait that day. They usually are quick.", "Its a nice place an clean I like that they have staging area were keeps the direct sun lite off you car wish all their places had this hard working people drying did a great job not leaving streaks on it or water spots." ] }, { "aspect": "result_quality", "score": 0.5719142259414226, "mentions": 7648, "posMentions": 5941, "snippets": [ "I really like this location because they are thorough, friendly, and efficient.", "Quick service and my car was sparkling. Eddy R attended me and was very helpful!" ] }, { "aspect": "wait_time", "score": 0.5593325092707045, "mentions": 1618, "posMentions": 1261, "snippets": [ "Very courteous employees. Fast efficient service", "Friendly -Fast, it wasn't busy, and my car was not vacuum good😬" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.5428571428571428, "mentions": 140, "negMentions": 108, "snippets": [ "Has free vacuum signs posted everywhere yet they turn those vacuums off", "amazing staff but the drive in exterior machine does not clean the undercarriage so is not worth it, go somewhere else" ] }, { "aspect": "price", "score": -0.16534472239170225, "mentions": 1639, "negMentions": 955, "snippets": [ "For $70. I expected a lot better than this.", "Got a $35 wash and my car still looks like this after leaving. Unbelievable and a rip off." ] }, { "aspect": "membership_value", "score": 0.4348441926345609, "mentions": 706, "negMentions": 195, "snippets": [ "Your people are ALWAYS in a hurry! Therefore they do not do a great job. I pay too much money for a car wash as it is and I expect better! Will not renew the card!", "I actually had to cancel my full service membership because every time I went there, they always left things dirty, and it's not worth it for $70 to be in a dirty car. Sorry." ] }, { "aspect": "wait_time", "score": 0.5593325092707045, "mentions": 1618, "negMentions": 356, "snippets": [ "Poorly run establishment. Should not take an hour to get your car washed!!", "It was quick a little to quick that the cars don't even dry completely. Blanca Guerra" ] } ], "executiveSummary": { "anomalies": [ { "metric": "volume", "direction": "rise", "startMonth": "2024-06", "endMonth": "2024-08", "extremeMonth": "2024-06", "baselineValue": 585, "windowValue": 889.3333333333334, "extremeValue": 958, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 8.488888888888889, "avgCompetitorsRing3": 53.266666666666666, "avgCompetitorsRing5": 81.97777777777777, "medianRing1": 8, "medianRing3": 43, "medianRing5": 76 }, "timeseries": [ { "month": "2024-01", "reviews": 506, "avgRating": 4.6521739130434785 }, { "month": "2024-02", "reviews": 494, "avgRating": 4.3603238866396765 }, { "month": "2024-03", "reviews": 532, "avgRating": 4.336466165413534 }, { "month": "2024-04", "reviews": 695, "avgRating": 4.366906474820144 }, { "month": "2024-05", "reviews": 876, "avgRating": 4.465753424657534 }, { "month": "2024-06", "reviews": 568, 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