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See /glossary for field definitions or /methodology for the pipeline.", "slug": "spark-car-wash", "chain": { "name": "Spark Car Wash", "website": "nxtwash.com", "locationCount": 2 }, "generatedAt": "2026-05-24T17:40:16.836Z", "summary": { "locationCount": 16, "totalReviews": 13252, "avgRating": 4.7485134319348035, "scoredReviews": 7561, "spamFlagged": 1, "statesServed": 4, "dominantFormat": "express_tunnel", "damageRate": 0.017722523475730723, "membershipMentionRate": 0.10884803597407751, "membershipCancellationRate": 0.11057108140947752, "membershipUnlimitedRate": 0.1591737545565006, "upsellPressureRate": 0.0018516069303002249 }, "formatRates": { "express_tunnel": 0.040735352466604945, "full_service": 0.011374156857558524, "self_serve_bay": 0.018251554027245074, "inbay_automatic": 0.0018516069303002249, "hand_wash": 0.004364502049993387, "detail_shop": 0.0039677291363576245, "mobile_service": 0, "truck_rv_fleet": 0.0015870916545430499 }, "aspectScores": { "price": 0.3256578947368421, "wait_time": 0.4650112866817156, "result_quality": 0.7152070604209098, "staff": 0.8958254983076345, "equipment_working": 0.0053475935828877, "cleanliness_of_facility": 0.9153674832962138, "membership_value": 0.2222222222222222 }, "aspectVolume": { "price": 608, "wait_time": 443, "result_quality": 2946, "staff": 5318, "equipment_working": 374, "cleanliness_of_facility": 449, "membership_value": 477 }, "amenities": { "has_free_vacuums": 0.08490940351805316, "has_paid_vacuums": 0.0063483666181721994, "has_mat_cleaner": 0.04007406427721201, "has_dog_wash": 0, "has_air_dryer": 0.019706388043909537, "has_hand_dry": 0.0034386985848432745, "uses_ceramic_spray": 0.0007935458272715249, "uses_triple_foam": 0.00013225763787858748, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.0015870916545430499, "uses_tire_shine": 0.00581933606665785, "water_reclamation_mentioned": 0.00026451527575717496, "app_mentioned": 0.0015870916545430499, "license_plate_recognition": 0.0025128951196931623 }, "priceTier": { "cheap": 142, "fair": 179, "expensive": 112 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.9153674832962138, "mentions": 449, "posMentions": 430, "snippets": [ "Overall good. 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Wonderful!!!" ] }, { "aspect": "wait_time", "score": 0.4650112866817156, "mentions": 443, "posMentions": 324, "snippets": [ "Great price, fast and detailed wash with a friendly staff.", "Excellent service, get in, get out and get me on my way with a smile..." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": 0.0053475935828877, "mentions": 374, "negMentions": 185, "snippets": [ "Machines always are breaking. Lines are tooo long.", "Rinse cycle needs improvement and never any \"fresh\" towels available" ] }, { "aspect": "membership_value", "score": 0.2222222222222222, "mentions": 477, "negMentions": 182, "snippets": [ "My car isn't clean after going through twice. They have not been open over week. But they still take my money for monthly charge on both car.", "They will switch your billing amount without telling you. Be very careful with this place and always check your charges! Not sure how this is legal." ] }, { "aspect": "price", "score": 0.3256578947368421, "mentions": 608, "negMentions": 204, "snippets": [ "They cheap out on the water in the tunnel. Expensive for what it is", "The back of my suv was all dirty, around the door etc. $22 00 for that?" ] }, { "aspect": "wait_time", "score": 0.4650112866817156, "mentions": 443, "negMentions": 118, "snippets": [ "Machines always are breaking. Lines are tooo long.", "I had a membership but they allow everyone to use member only gate. No benefit to have a member. When I went there too crowded and no possible to use vacuum" ] } ], "executiveSummary": { "anomalies": [ { "metric": "volume", "direction": "rise", "startMonth": "2025-08", "endMonth": "2026-04", "extremeMonth": "2025-10", "baselineValue": 233, "windowValue": 799.3333333333334, "extremeValue": 981.6666666666666, "durationMonths": 9, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 5.75, "avgCompetitorsRing3": 30.125, "avgCompetitorsRing5": 57.8125, "medianRing1": 4, "medianRing3": 30, "medianRing5": 49 }, "timeseries": [ { "month": "2024-01", "reviews": 70, "avgRating": 4.671428571428572 }, { "month": "2024-02", "reviews": 128, "avgRating": 4.8046875 }, { "month": "2024-03", "reviews": 168, "avgRating": 4.744047619047619 }, { "month": "2024-04", "reviews": 178, "avgRating": 4.691011235955056 }, { "month": "2024-05", "reviews": 233, "avgRating": 4.549356223175966 }, { "month": "2024-06", "reviews": 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