{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/ship-shape-car-wash.json",
  "humanUrl": "https://washindex.com/car-wash-chains/ship-shape-car-wash",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "ship-shape-car-wash",
  "chain": {
    "name": "Ship Shape Car Wash",
    "website": "shipshapecarwash.com",
    "locationCount": 5
  },
  "generatedAt": "2026-05-24T19:26:39.413Z",
  "summary": {
    "locationCount": 5,
    "totalReviews": 2137,
    "avgRating": 4.304445484323819,
    "scoredReviews": 251,
    "spamFlagged": 0,
    "statesServed": 2,
    "dominantFormat": "express_tunnel",
    "damageRate": 0.027888446215139442,
    "membershipMentionRate": 0.2350597609561753,
    "membershipCancellationRate": 0.1694915254237288,
    "membershipUnlimitedRate": 0.423728813559322,
    "upsellPressureRate": 0
  },
  "formatRates": {
    "express_tunnel": 0.0796812749003984,
    "full_service": 0.0199203187250996,
    "self_serve_bay": 0.00796812749003984,
    "inbay_automatic": 0.01195219123505976,
    "hand_wash": 0.00398406374501992,
    "detail_shop": 0.043824701195219126,
    "mobile_service": 0.00796812749003984,
    "truck_rv_fleet": 0.00398406374501992
  },
  "aspectScores": {
    "price": 0.1836734693877551,
    "wait_time": 0.48148148148148145,
    "result_quality": 0.33548387096774196,
    "staff": 0.4666666666666667,
    "equipment_working": -0.8823529411764706,
    "cleanliness_of_facility": -0.14285714285714285,
    "membership_value": 0.22916666666666666
  },
  "aspectVolume": {
    "price": 49,
    "wait_time": 27,
    "result_quality": 155,
    "staff": 90,
    "equipment_working": 34,
    "cleanliness_of_facility": 7,
    "membership_value": 48
  },
  "amenities": {
    "has_free_vacuums": 0.099601593625498,
    "has_paid_vacuums": 0.00398406374501992,
    "has_mat_cleaner": 0,
    "has_dog_wash": 0,
    "has_air_dryer": 0.0199203187250996,
    "has_hand_dry": 0,
    "uses_ceramic_spray": 0.035856573705179286,
    "uses_triple_foam": 0.00398406374501992,
    "uses_spot_free_rinse": 0,
    "uses_underbody_wash": 0.01195219123505976,
    "uses_tire_shine": 0.00398406374501992,
    "water_reclamation_mentioned": 0,
    "app_mentioned": 0,
    "license_plate_recognition": 0
  },
  "priceTier": {
    "cheap": 14,
    "fair": 8,
    "expensive": 8
  },
  "topStrengths": [
    {
      "aspect": "staff",
      "score": 0.4666666666666667,
      "mentions": 90,
      "posMentions": 66,
      "snippets": [
        "Very friendly staff in and out fast I will be back soon 👍",
        "Friendly folks. The wash does a nice job and leaves a spot free finish."
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.33548387096774196,
      "mentions": 155,
      "posMentions": 101,
      "snippets": [
        "Friendly folks. The wash does a nice job and leaves a spot free finish.",
        "Love the overall carwash experience, my only recommendation is to enhance the dryer."
      ]
    }
  ],
  "topComplaints": [
    {
      "aspect": "result_quality",
      "score": 0.33548387096774196,
      "mentions": 155,
      "negMentions": 49,
      "snippets": [
        "Didn't even get the bottom half of my car wet. Should be half off lmao",
        "I'm going to cancel my subscription because the touch less car wash doesn't clean very well."
      ]
    },
    {
      "aspect": "staff",
      "score": 0.4666666666666667,
      "mentions": 90,
      "negMentions": 24,
      "snippets": [
        "The person loading us up on the track was an absolute chileda dancing and waving his hands, not being able to understand what i need to do to use the wash, very rude and unprofessional!",
        "Pays $173.00 for a full detail and they are just careless back seats are dusty floor Matt’s still have mud on them just super disappointed"
      ]
    }
  ],
  "executiveSummary": {
    "anomalies": [
      {
        "metric": "rating",
        "direction": "drop",
        "startMonth": "2025-11",
        "endMonth": "2026-03",
        "extremeMonth": "2026-01",
        "baselineValue": 4.352941176470588,
        "windowValue": 3.8225806451612905,
        "extremeValue": 3.5384615384615383,
        "durationMonths": 5,
        "themes": [
          {
            "key": "membership",
            "label": "membership / cancellation friction",
            "count": 3,
            "rate": 0.23076923076923078
          },
          {
            "key": "equipment",
            "label": "broken equipment",
            "count": 2,
            "rate": 0.15384615384615385
          },
          {
            "key": "damage",
            "label": "vehicle damage",
            "count": 2,
            "rate": 0.15384615384615385
          },
          {
            "key": "refund",
            "label": "refund / billing dispute",
            "count": 2,
            "rate": 0.15384615384615385
          },
          {
            "key": "staff",
            "label": "staff conduct",
            "count": 2,
            "rate": 0.15384615384615385
          }
        ],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": [
          {
            "city": "New Brighton",
            "state": "MN",
            "ym": "2026-01",
            "stars": 1,
            "text": "I was there getting a car wash on Thursday, January 15 at 12:00 pm A gentleman that works there that is always in a bad mood not friendly at all and very disrespectful. He said his name is Jack, which I don’t know if that’s his real name But my FRONT windshield wiper got broken while I was getting a car wash and the gentlemen will not help me out. He told me that there’s nothing you guys can do, but on the policy, says that you guys Are not responsible for rear Wipers/assemblies so I would like to talk to the owner and get this fixed on my Mercedes. Thank you in advance."
          },
          {
            "city": "Onalaska",
            "state": "WI",
            "ym": "2026-02",
            "stars": 1,
            "text": "I'll be canceling my monthly car wash with them. I've got a number of vehicles. I got a free wash with a car I already had a monthly pass on, so I was going to use a few wash coupon for one of my work trucks I'd gotten from an oil change. Apparently it expired Feb 15th. The thing that really irritated me, is when she said it expired, she just proceeded to rip it up. No, I'm sorry. Just this is expired and proceeds to rip it up. I think it was very unprofessional. Ironically, I was actually planning on buying a pass for this vehicle too, but I'll be going to one of the many other washes instead"
          },
          {
            "city": "Onalaska",
            "state": "WI",
            "ym": "2026-02",
            "stars": 1,
            "text": "Good luck using the touchless....Its allways broke down at both locations. Place is a dump."
          },
          {
            "city": "La Crosse",
            "state": "WI",
            "ym": "2026-03",
            "stars": 1,
            "text": "I see the most basic car wash increased by 2.00 dollars, I am not happy with this increase as that basic car wash just does the minimum, I think I will be canceling my Membership!"
          }
        ]
      }
    ]
  },
  "competitorAverages": {
    "avgCompetitorsRing1": 5.4,
    "avgCompetitorsRing3": 23.4,
    "avgCompetitorsRing5": 26.4,
    "medianRing1": 5,
    "medianRing3": 23,
    "medianRing5": 28
  },
  "timeseries": [
    {
      "month": "2024-01",
      "reviews": 33,
      "avgRating": 4.545454545454546
    },
    {
      "month": "2024-02",
      "reviews": 18,
      "avgRating": 4.388888888888889
    },
    {
      "month": "2024-03",
      "reviews": 21,
      "avgRating": 4.571428571428571
    },
    {
      "month": "2024-04",
      "reviews": 19,
      "avgRating": 4.315789473684211
    },
    {
      "month": "2024-05",
      "reviews": 17,
      "avgRating": 4.176470588235294
    },
    {
      "month": "2024-06",
      "reviews": 12,
      "avgRating": 4.333333333333333
    },
    {
      "month": "2024-07",
      "reviews": 13,
      "avgRating": 4.6923076923076925
    },
    {
      "month": "2024-08",
      "reviews": 12,
      "avgRating": 4.75
    },
    {
      "month": "2024-09",
      "reviews": 8,
      "avgRating": 4.25
    },
    {
      "month": "2024-10",
      "reviews": 16,
      "avgRating": 4.1875
    },
    {
      "month": "2024-11",
      "reviews": 16,
      "avgRating": 3.8125
    },
    {
      "month": "2024-12",
      "reviews": 12,
      "avgRating": 4.166666666666667
    },
    {
      "month": "2025-01",
      "reviews": 27,
      "avgRating": 4.555555555555555
    },
    {
      "month": "2025-02",
      "reviews": 17,
      "avgRating": 4.352941176470588
    },
    {
      "month": "2025-03",
      "reviews": 29,
      "avgRating": 4.482758620689655
    },
    {
      "month": "2025-04",
      "reviews": 11,
      "avgRating": 3.8181818181818183
    },
    {
      "month": "2025-05",
      "reviews": 20,
      "avgRating": 4.5
    },
    {
      "month": "2025-06",
      "reviews": 10,
      "avgRating": 4.9
    },
    {
      "month": "2025-07",
      "reviews": 24,
      "avgRating": 4.583333333333333
    },
    {
      "month": "2025-08",
      "reviews": 8,
      "avgRating": 3.625
    },
    {
      "month": "2025-09",
      "reviews": 16,
      "avgRating": 4.5625
    },
    {
      "month": "2025-10",
      "reviews": 5,
      "avgRating": 4.4
    },
    {
      "month": "2025-11",
      "reviews": 7,
      "avgRating": 3.857142857142857
    },
    {
      "month": "2025-12",
      "reviews": 13,
      "avgRating": 3.230769230769231
    },
    {
      "month": "2026-01",
      "reviews": 13,
      "avgRating": 3.923076923076923
    },
    {
      "month": "2026-02",
      "reviews": 13,
      "avgRating": 3.4615384615384617
    },
    {
      "month": "2026-03",
      "reviews": 16,
      "avgRating": 4.5
    },
    {
      "month": "2026-04",
      "reviews": 13,
      "avgRating": 3.8461538461538463
    }
  ],
  "states": [
    {
      "state": "Wisconsin",
      "stateCode": "WI",
      "locationCount": 4,
      "reviewsTotal": 1944,
      "avgRating": 4.314814814814815
    },
    {
      "state": "Minnesota",
      "stateCode": "MN",
      "locationCount": 1,
      "reviewsTotal": 193,
      "avgRating": 4.2
    }
  ],
  "locations": [
    {
      "placeId": "ChIJn5XBFK2s_ocRmEENuMf_8x0",
      "title": "Ship Shape Car Wash",
      "street": "1251 Crossing Meadows Dr",
      "city": "Onalaska",
      "state": "Wisconsin",
      "stateCode": "WI",
      "zip": "54650",
      "lat": 43.8691089,
      "lng": -91.210257,
      "totalScore": 4.3,
      "reviewsCount": 748,
      "reviewsDistribution": {
        "oneStar": 50,
        "twoStar": 26,
        "threeStar": 50,
        "fourStar": 154,
        "fiveStar": 468
      },
      "scoredReviews": 78,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.0641025641025641,
        "full_service": 0.01282051282051282,
        "self_serve_bay": 0,
        "inbay_automatic": 0.01282051282051282,
        "hand_wash": 0,
        "detail_shop": 0.11538461538461539,
        "mobile_service": 0.02564102564102564,
        "truck_rv_fleet": 0.01282051282051282
      },
      "aspectScores": {
        "price": 0.45454545454545453,
        "wait_time": 0.5555555555555556,
        "result_quality": 0.38596491228070173,
        "staff": 0.7142857142857143,
        "equipment_working": -1,
        "cleanliness_of_facility": -1,
        "membership_value": 0.25
      },
      "damageRate": 0.01282051282051282,
      "membershipCancellationRate": 0.13333333333333333,
      "membershipMentionRate": 0.19230769230769232,
      "competitors": {
        "ring1Count": 4,
        "ring3Count": 25,
        "ring5Count": 14,
        "ring1AvgRating": 4.4,
        "ring3AvgRating": 4.333333333333333,
        "ring5AvgRating": 4.545454545454545
      }
    },
    {
      "placeId": "ChIJ0wfWuvr_-4cR_UdyjwyeCj0",
      "title": "Ship Shape Car Wash",
      "street": "3910 Mormon Coulee Rd",
      "city": "La Crosse",
      "state": "Wisconsin",
      "stateCode": "WI",
      "zip": "54601",
      "lat": 43.775385,
      "lng": -91.221156,
      "totalScore": 4.2,
      "reviewsCount": 561,
      "reviewsDistribution": {
        "oneStar": 30,
        "twoStar": 31,
        "threeStar": 59,
        "fourStar": 106,
        "fiveStar": 335
      },
      "scoredReviews": 63,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.06349206349206349,
        "full_service": 0.015873015873015872,
        "self_serve_bay": 0.015873015873015872,
        "inbay_automatic": 0.031746031746031744,
        "hand_wash": 0.015873015873015872,
        "detail_shop": 0.015873015873015872,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.125,
        "wait_time": 0,
        "result_quality": 0.2571428571428571,
        "staff": 0.047619047619047616,
        "equipment_working": -0.8333333333333334,
        "cleanliness_of_facility": 0,
        "membership_value": 0.17647058823529413
      },
      "damageRate": 0.031746031746031744,
      "membershipCancellationRate": 0.19047619047619047,
      "membershipMentionRate": 0.3333333333333333,
      "competitors": {
        "ring1Count": 5,
        "ring3Count": 5,
        "ring5Count": 10,
        "ring1AvgRating": 4.68,
        "ring3AvgRating": 4.4,
        "ring5AvgRating": 4.785714285714286
      }
    },
    {
      "placeId": "ChIJuR9GmiiW-IcRqjeYLsqFDH8",
      "title": "Ship Shape Car Wash",
      "street": "1241 W Clairemont Ave",
      "city": "Eau Claire",
      "state": "Wisconsin",
      "stateCode": "WI",
      "zip": "54701",
      "lat": 44.7940114,
      "lng": -91.52391,
      "totalScore": 4.4,
      "reviewsCount": 421,
      "reviewsDistribution": {
        "oneStar": 26,
        "twoStar": 10,
        "threeStar": 25,
        "fourStar": 69,
        "fiveStar": 291
      },
      "scoredReviews": 50,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.06,
        "full_service": 0.04,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0,
        "detail_shop": 0.02,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.1111111111111111,
        "wait_time": 0.75,
        "result_quality": 0.41379310344827586,
        "staff": 0.7,
        "equipment_working": -1,
        "cleanliness_of_facility": 1,
        "membership_value": 0.45454545454545453
      },
      "damageRate": 0.04,
      "membershipCancellationRate": 0.16666666666666666,
      "membershipMentionRate": 0.24,
      "competitors": {
        "ring1Count": 6,
        "ring3Count": 18,
        "ring5Count": 32,
        "ring1AvgRating": 4.42,
        "ring3AvgRating": 3.5444444444444447,
        "ring5AvgRating": 4.56153846153846
      }
    },
    {
      "placeId": "ChIJv0bXtc29-IcRIOCdCqMSz5U",
      "title": "Ship Shape Car Wash",
      "street": "2105 Brackett Ave",
      "city": "Eau Claire",
      "state": "Wisconsin",
      "stateCode": "WI",
      "zip": "54701",
      "lat": 44.7995257,
      "lng": -91.4716333,
      "totalScore": 4.5,
      "reviewsCount": 214,
      "reviewsDistribution": {
        "oneStar": 12,
        "twoStar": 2,
        "threeStar": 7,
        "fourStar": 48,
        "fiveStar": 145
      },
      "scoredReviews": 33,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.12121212121212122,
        "full_service": 0,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.3333333333333333,
        "wait_time": 0,
        "result_quality": 0.23529411764705882,
        "staff": 0.07692307692307693,
        "equipment_working": -1,
        "cleanliness_of_facility": -1,
        "membership_value": 0.14285714285714285
      },
      "damageRate": 0.030303030303030304,
      "membershipCancellationRate": 0.1111111111111111,
      "membershipMentionRate": 0.2727272727272727,
      "competitors": {
        "ring1Count": 10,
        "ring3Count": 23,
        "ring5Count": 28,
        "ring1AvgRating": 4.6,
        "ring3AvgRating": 4.33,
        "ring5AvgRating": 4.28421052631579
      }
    },
    {
      "placeId": "ChIJRS8S2Wwvs1IRIENN7zSAoU4",
      "title": "Ship Shape Car Wash",
      "street": "2550 Mississippi St",
      "city": "New Brighton",
      "state": "Minnesota",
      "stateCode": "MN",
      "zip": "55112",
      "lat": 45.0862919,
      "lng": -93.2200929,
      "totalScore": 4.2,
      "reviewsCount": 193,
      "reviewsDistribution": {
        "oneStar": 17,
        "twoStar": 10,
        "threeStar": 12,
        "fourStar": 41,
        "fiveStar": 113
      },
      "scoredReviews": 27,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.14814814814814814,
        "full_service": 0.037037037037037035,
        "self_serve_bay": 0.037037037037037035,
        "inbay_automatic": 0,
        "hand_wash": 0,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": -0.14285714285714285,
        "wait_time": 1,
        "result_quality": 0.29411764705882354,
        "staff": 0.75,
        "equipment_working": -0.5,
        "cleanliness_of_facility": 0,
        "membership_value": -1
      },
      "damageRate": 0.037037037037037035,
      "membershipCancellationRate": 0.5,
      "membershipMentionRate": 0.07407407407407407,
      "competitors": {
        "ring1Count": 2,
        "ring3Count": 46,
        "ring5Count": 48,
        "ring1AvgRating": 4.7,
        "ring3AvgRating": 4.2861111111111105,
        "ring5AvgRating": 4.37906976744186
      }
    }
  ]
}