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See /glossary for field definitions or /methodology for the pipeline.", "slug": "shiny-shell-carwash", "chain": { "name": "Shiny Shell Carwash", "website": "shinyshell.com", "locationCount": 19 }, "generatedAt": "2026-05-24T17:56:55.256Z", "summary": { "locationCount": 19, "totalReviews": 9291, "avgRating": 4.715983209557637, "scoredReviews": 5885, "spamFlagged": 0, "statesServed": 4, "dominantFormat": "express_tunnel", "damageRate": 0.01665250637213254, "membershipMentionRate": 0.14766355140186915, "membershipCancellationRate": 0.05753739930955121, "membershipUnlimitedRate": 0.12543153049482164, "upsellPressureRate": 0.0005097706032285472 }, "formatRates": { "express_tunnel": 0.05199660152931181, "full_service": 0.01784197111299915, "self_serve_bay": 0.02463891248937978, "inbay_automatic": 0.0040781648258283775, "hand_wash": 0.008836023789294817, "detail_shop": 0.005437553101104503, "mobile_service": 0, "truck_rv_fleet": 0.002548853016142736 }, "aspectScores": { "price": 0.43897216274089934, "wait_time": 0.47265625, "result_quality": 0.7521724018074383, "staff": 0.8931099575271354, "equipment_working": -0.04668304668304668, "cleanliness_of_facility": 0.8203592814371258, "membership_value": 0.5444444444444444 }, "aspectVolume": { "price": 467, "wait_time": 256, "result_quality": 2877, "staff": 4238, "equipment_working": 407, "cleanliness_of_facility": 334, "membership_value": 540 }, "amenities": { "has_free_vacuums": 0.09685641461342395, "has_paid_vacuums": 0.006457094307561597, "has_mat_cleaner": 0.07153780798640612, "has_dog_wash": 0.0010195412064570944, "has_air_dryer": 0.016142735768903994, "has_hand_dry": 0.005097706032285472, "uses_ceramic_spray": 0.0022090059473237043, "uses_triple_foam": 0.0003398470688190314, "uses_spot_free_rinse": 0.0008496176720475786, "uses_underbody_wash": 0.0022090059473237043, "uses_tire_shine": 0.012744265080713678, "water_reclamation_mentioned": 0.0003398470688190314, "app_mentioned": 0.0013593882752761257, "license_plate_recognition": 0.005607476635514018 }, "priceTier": { "cheap": 96, "fair": 157, "expensive": 71 }, "topStrengths": [ { "aspect": "staff", "score": 0.8931099575271354, "mentions": 4238, "posMentions": 4006, "snippets": [ "Great customer service. 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They do a great job!" ] }, { "aspect": "membership_value", "score": 0.5444444444444444, "mentions": 540, "posMentions": 414, "snippets": [ "I never thought I would sign up for this but I take both my cars there regularly and they are always clean! Works great!", "I think for the most part, this is a very professional car wash. I also think it’s very effective at cleaning your car. Some may say it’s a bit pricey, but I think it’s a fair cost given that you can go as many times as you would like." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.04668304668304668, "mentions": 407, "negMentions": 209, "snippets": [ "Mat washers not working Door to lounge and drinks locked.☹️", "The employees have good customer service but the automatic wash doesn't rinse or dry very well." ] }, { "aspect": "price", "score": 0.43897216274089934, "mentions": 467, "negMentions": 130, "snippets": [ "Expensive and the back of my car was still dirty .", "Sorry waste of $24 dollars got nothing off the car." ] }, { "aspect": "wait_time", "score": 0.47265625, "mentions": 256, "negMentions": 67, "snippets": [ "Randomly blocks off drive through during peak hours. Very few employees at any given time to find for questions", "slow slow slow. Make sure you have 15 to 20 minutes to wait to get your car washed if you go to this location in Lemoyne" ] }, { "aspect": "membership_value", "score": 0.5444444444444444, "mentions": 540, "negMentions": 120, "snippets": [ "I need the service and it's closed... pay for a membership and what for? I had to pay somewhere else to wash my car since it's my only day off and I have to go somewhere else?", "This place was great at first. Now almost every time I pull in to wash my vehicles of it's closed because the car wash is down again, and when it has been working I doesn't always clean them well. I have two unlimited passes but really thinking about canceling." ] } ], "executiveSummary": { "anomalies": [ { "metric": "volume", "direction": "rise", "startMonth": "2024-07", "endMonth": "2024-09", "extremeMonth": "2024-09", "baselineValue": 249, "windowValue": 475.6666666666667, "extremeValue": 559.3333333333334, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.894736842105263, "avgCompetitorsRing3": 36, "avgCompetitorsRing5": 51.89473684210526, "medianRing1": 4, "medianRing3": 36, "medianRing5": 33 }, "timeseries": [ { "month": "2024-01", "reviews": 74, "avgRating": 4.648648648648648 }, { "month": "2024-02", "reviews": 375, "avgRating": 4.8613333333333335 }, { "month": "2024-03", "reviews": 258, "avgRating": 4.887596899224806 }, { "month": "2024-04", "reviews": 262, "avgRating": 4.793893129770993 }, { "month": "2024-05", "reviews": 206, "avgRating": 4.771844660194175 }, { 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