{ "apiVersion": 1, "self": "https://washindex.com/api/chains/sgt-clean-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/sgt-clean-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "sgt-clean-car-wash", "chain": { "name": "Sgt. Clean Car Wash", "website": "sgtclean.com", "locationCount": 16 }, "generatedAt": "2026-05-24T18:27:16.475Z", "summary": { "locationCount": 16, "totalReviews": 5162, "avgRating": 4.372433165439752, "scoredReviews": 1430, "spamFlagged": 0, "statesServed": 1, "dominantFormat": "express_tunnel", "damageRate": 0.03006993006993007, "membershipMentionRate": 0.22237762237762237, "membershipCancellationRate": 0.08176100628930817, "membershipUnlimitedRate": 0.14150943396226415, "upsellPressureRate": 0.007692307692307693 }, "formatRates": { "express_tunnel": 0.07272727272727272, "full_service": 0.02097902097902098, "self_serve_bay": 0.016083916083916083, "inbay_automatic": 0.0013986013986013986, "hand_wash": 0.007692307692307693, "detail_shop": 0.005594405594405594, "mobile_service": 0, "truck_rv_fleet": 0.002097902097902098 }, "aspectScores": { "price": -0.1553398058252427, "wait_time": 0.4166666666666667, "result_quality": 0.5160349854227405, "staff": 0.7710718002081165, "equipment_working": -0.2818181818181818, "cleanliness_of_facility": 0.8888888888888888, "membership_value": 0.22857142857142856 }, "aspectVolume": { "price": 206, "wait_time": 108, "result_quality": 686, "staff": 961, "equipment_working": 110, "cleanliness_of_facility": 72, "membership_value": 210 }, "amenities": { "has_free_vacuums": 0.08811188811188811, "has_paid_vacuums": 0.008391608391608392, "has_mat_cleaner": 0.05104895104895105, "has_dog_wash": 0, "has_air_dryer": 0.032867132867132866, "has_hand_dry": 0.0034965034965034965, "uses_ceramic_spray": 0.0006993006993006993, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.006993006993006993, "uses_tire_shine": 0.006293706293706294, "water_reclamation_mentioned": 0, "app_mentioned": 0.0006993006993006993, "license_plate_recognition": 0 }, "priceTier": { "cheap": 21, "fair": 53, "expensive": 73 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.8888888888888888, "mentions": 72, "posMentions": 68, "snippets": [ "Very clean and efficient auto car wash. Friendly staff and a great cleaning bay for your car's interior, which is free with your car wash purchase. Paid for my wash on their website and simply scanned my phone upon arrival to gain access!", "Great people nice packages ,clean cars very well" ] }, { "aspect": "staff", "score": 0.7710718002081165, "mentions": 961, "posMentions": 850, "snippets": [ "Very nice staff. Good service when you ask.", "Very nice car wash. Helpful staff. Provides free towels for wiping down." ] }, { "aspect": "result_quality", "score": 0.5160349854227405, "mentions": 686, "posMentions": 509, "snippets": [ "It's great for a car wash... Not so easy to get a vaccum!", "Car washes well maintained. Staff friendly and professional. And the car wash does a good job on the car" ] }, { "aspect": "wait_time", "score": 0.4166666666666667, "mentions": 108, "posMentions": 76, "snippets": [ "Staff is very helpful. Free vacuums. Efficient wash cycle, they move vehicle through quite quickly.", "Easy to buy a nice gift for someone three months of car washes Thanks Mary you had me in and out of there quickly" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.2818181818181818, "mentions": 110, "negMentions": 70, "snippets": [ "The dryer/air pressure is not working properly, and you will see water spots on your car later that day.", "Not good the brush that should go over my hood and top of my car never came on the wash was completely useless." ] }, { "aspect": "price", "score": -0.1553398058252427, "mentions": 206, "negMentions": 118, "snippets": [ "$22 and still have clear dirt marks. Joke of car wash for that price.", "Got the $27 premium wash today(3Feb24). Wasnt worth it. Still had noticeable dirt on surfaces. Wont be back." ] }, { "aspect": "membership_value", "score": 0.22857142857142856, "mentions": 210, "negMentions": 79, "snippets": [ "Car not getting clean in the rear manager's response nothing I cancelled my membership", "I can no longer be part of the members program. The fast entrance were being used by multiple non-members. That's the reason I join." ] }, { "aspect": "wait_time", "score": 0.4166666666666667, "mentions": 108, "negMentions": 31, "snippets": [ "They have free vacuum cleaners with a 10 minute limit but they allow people do detailing and stay in the stations for over 30 minutes blocking the entrance.", "They can’t accommodate the traffic here. Intersections are blocked all over" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-08", "endMonth": "2024-10", "extremeMonth": "2024-09", "baselineValue": 4.444444444444445, "windowValue": 3.8247422680412373, "extremeValue": 3.981956315289649, "durationMonths": 3, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 2, "rate": 0.18181818181818182 }, { "key": "damage", "label": "vehicle damage", "count": 2, "rate": 0.18181818181818182 }, { "key": "refund", "label": "refund / billing dispute", "count": 1, "rate": 0.09090909090909091 }, { "key": "staff", "label": "staff conduct", "count": 1, "rate": 0.09090909090909091 }, { "key": "wait", "label": "wait time / slow throughput", "count": 1, "rate": 0.09090909090909091 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Lakewood", "state": "OH", "baselineRating": 4, "windowRating": 1.5, "windowReviews": 16 } ], "sampleQuotes": [ { "city": "North Olmsted", "state": "OH", "ym": "2024-10", "stars": 1, "text": "I am finding it extremely difficult to continue with my monthly paid membership when a company has staff that do not answer their phones (I have called 10 different times within 2 days) and I have sent a request on the website almost 30 days ago and never received a response. So I suppose I have to drive to a location to get my question answered! The irony is whenever I go to get my car washed, you always see someone inside, I guess they just look at the ringing phones. My money can be utilized for better service. I will be ending my paid membership certainly." }, { "city": "North Olmsted", "state": "OH", "ym": "2024-10", "stars": 1, "text": "Worst car wash. Stuck in car wash. Took forever to get manager. No one is skilled to provide refund" }, { "city": "Westlake", "state": "OH", "ym": "2024-08", "stars": 1, "text": "I went thru the Westlake location and never have any issues, it’s a car wash pretty basic stuff but today I was washing a car mat by the pre wash bug station and used the brush for tires NOT the car brush, and a young man comes over and rudely tells me I can’t do that he said if I get debris on the brush it could scratch the car. I told him I clearly was using a tire brush??? If I was wrong just be polite about. I have had 2 memberships since inception and I will be checking out the New Avon Wet Go to spend my money." }, { "city": "Parma", "state": "OH", "ym": "2024-09", "stars": 1, "text": "I just canceled my membership had it for a very long time but the last few times I notice scratches on my car and white specks I took it to a different car wash today that spray it before it goes thru and also hand dry it so much happier I will not bring my business there again!" } ] }, { "metric": "volume", "direction": "drop", "startMonth": "2024-05", "endMonth": "2024-10", "extremeMonth": "2024-07", "baselineValue": 81, "windowValue": 32.666666666666664, "extremeValue": 23.333333333333332, "durationMonths": 6, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 5, "rate": 0.2 }, { "key": "damage", "label": "vehicle damage", "count": 5, "rate": 0.2 }, { "key": "refund", "label": "refund / billing dispute", "count": 3, "rate": 0.12 }, { "key": "staff", "label": "staff conduct", "count": 2, "rate": 0.08 }, { "key": "closed", "label": "closed or non-operational", "count": 2, "rate": 0.08 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Lakewood", "state": "OH", "baselineRating": 4, "windowRating": 2.4347826086956523, "windowReviews": 23 } ], "sampleQuotes": [ { "city": "Medina", "state": "OH", "ym": "2024-07", "stars": 1, "text": "I'm writing this review on behalf of a family member of mine. After this family member took her BRAND NEW SUV through this car wash, there appeared to be deep scratches on the passenger side of her hood. When this was brought up to the employees and owner she was told \"We will look at camera footage.\" Later that day she was told that they couldn't see how the brushes caused the damage to her hood, well no kidding! How are you going to be able to see if you have debris in your brushes on camera... What a freaking joke! Let alone you can tell without a doubt that those scratches are related to b" }, { "city": "North Olmsted", "state": "OH", "ym": "2024-10", "stars": 1, "text": "I am finding it extremely difficult to continue with my monthly paid membership when a company has staff that do not answer their phones (I have called 10 different times within 2 days) and I have sent a request on the website almost 30 days ago and never received a response. So I suppose I have to drive to a location to get my question answered! The irony is whenever I go to get my car washed, you always see someone inside, I guess they just look at the ringing phones. My money can be utilized for better service. I will be ending my paid membership certainly." }, { "city": "North Olmsted", "state": "OH", "ym": "2024-10", "stars": 1, "text": "Worst car wash. Stuck in car wash. Took forever to get manager. No one is skilled to provide refund" }, { "city": "Westlake", "state": "OH", "ym": "2024-08", "stars": 1, "text": "I went thru the Westlake location and never have any issues, it’s a car wash pretty basic stuff but today I was washing a car mat by the pre wash bug station and used the brush for tires NOT the car brush, and a young man comes over and rudely tells me I can’t do that he said if I get debris on the brush it could scratch the car. I told him I clearly was using a tire brush??? If I was wrong just be polite about. I have had 2 memberships since inception and I will be checking out the New Avon Wet Go to spend my money." } ] } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.9375, "avgCompetitorsRing3": 24.625, "avgCompetitorsRing5": 41.25, "medianRing1": 4.5, "medianRing3": 22, "medianRing5": 36.5 }, "timeseries": [ { "month": "2024-01", "reviews": 31, "avgRating": 4.32258064516129 }, { "month": "2024-02", "reviews": 66, "avgRating": 4.166666666666667 }, { "month": "2024-03", "reviews": 58, "avgRating": 4.0344827586206895 }, { "month": "2024-04", "reviews": 44, "avgRating": 4.25 }, { "month": "2024-05", "reviews": 47, "avgRating": 4.085106382978723 }, { "month": "2024-06", "reviews": 24, "avgRating": 4.375 }, { "month": "2024-07", "reviews": 28, "avgRating": 4 }, { "month": "2024-08", "reviews": 18, "avgRating": 4.444444444444445 }, { "month": "2024-09", "reviews": 27, "avgRating": 3.962962962962963 }, { "month": "2024-10", "reviews": 52, "avgRating": 3.5384615384615383 }, { "month": "2024-11", "reviews": 18, "avgRating": 4.555555555555555 }, { "month": "2024-12", "reviews": 77, "avgRating": 4.428571428571429 }, { "month": "2025-01", "reviews": 98, "avgRating": 4.428571428571429 }, { "month": "2025-02", "reviews": 103, "avgRating": 4.621359223300971 }, { "month": "2025-03", "reviews": 106, "avgRating": 4.632075471698113 }, { "month": "2025-04", "reviews": 81, "avgRating": 4.592592592592593 }, { "month": "2025-05", "reviews": 81, "avgRating": 4.6419753086419755 }, { "month": "2025-06", "reviews": 131, "avgRating": 4.702290076335878 }, { "month": "2025-07", "reviews": 108, "avgRating": 4.7407407407407405 }, { "month": "2025-08", "reviews": 139, "avgRating": 4.618705035971223 }, { "month": "2025-09", "reviews": 97, "avgRating": 4.628865979381444 }, { "month": "2025-10", "reviews": 79, "avgRating": 4.6075949367088604 }, { "month": "2025-11", "reviews": 72, "avgRating": 4.569444444444445 }, { "month": "2025-12", "reviews": 94, "avgRating": 4.361702127659575 }, { "month": "2026-01", "reviews": 86, "avgRating": 4.6395348837209305 }, { "month": "2026-02", "reviews": 169, "avgRating": 4.171597633136095 }, { "month": "2026-03", "reviews": 87, "avgRating": 4.149425287356322 }, { "month": "2026-04", "reviews": 92, "avgRating": 4.5978260869565215 } ], "states": [ { "state": "Ohio", "stateCode": "OH", "locationCount": 16, "reviewsTotal": 5162, "avgRating": 4.372433165439752 } ], "locations": [ { "placeId": "ChIJ6SFv5yvpMIgRedWkXCsf2pU", "title": "Sgt. 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