{ "apiVersion": 1, "self": "https://washindex.com/api/chains/scrubadub-car-wash-worcester.json", "humanUrl": "https://washindex.com/car-wash-chains/scrubadub-car-wash-worcester", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "scrubadub-car-wash-worcester", "chain": { "name": "ScrubaDub Car Wash (Worcester)", "website": "scrubadub.com", "locationCount": 23 }, "generatedAt": "2026-05-24T17:38:29.499Z", "summary": { "locationCount": 23, "totalReviews": 14951, "avgRating": 4.460323724165607, "scoredReviews": 3764, "spamFlagged": 0, "statesServed": 4, "dominantFormat": "self_serve_bay", "damageRate": 0.025770456960680126, "membershipMentionRate": 0.10175345377258235, "membershipCancellationRate": 0.07049608355091384, "membershipUnlimitedRate": 0.31070496083550914, "upsellPressureRate": 0.0034537725823591925 }, "formatRates": { "express_tunnel": 0.04144527098831031, "full_service": 0.021519659936238045, "self_serve_bay": 0.012752391073326248, "inbay_automatic": 0.002922422954303932, "hand_wash": 0.019128586609989374, "detail_shop": 0.01354941551540914, "mobile_service": 0, "truck_rv_fleet": 0.0007970244420828905 }, "aspectScores": { "price": 0.0931174089068826, "wait_time": 0.1683673469387755, "result_quality": 0.4792703150912106, "staff": 0.8855380397532556, "equipment_working": -0.6653061224489796, "cleanliness_of_facility": 0.4647887323943662, "membership_value": 0.3093220338983051 }, "aspectVolume": { "price": 247, "wait_time": 196, "result_quality": 1206, "staff": 2918, "equipment_working": 245, "cleanliness_of_facility": 71, "membership_value": 236 }, "amenities": { "has_free_vacuums": 0.026567481402763018, "has_paid_vacuums": 0.011955366631243358, "has_mat_cleaner": 0.002656748140276302, "has_dog_wash": 0.00026567481402763017, "has_air_dryer": 0.0034537725823591925, "has_hand_dry": 0.0010626992561105207, "uses_ceramic_spray": 0.001328374070138151, "uses_triple_foam": 0, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.003985122210414453, "uses_tire_shine": 0.0071732199787460146, "water_reclamation_mentioned": 0, "app_mentioned": 0, "license_plate_recognition": 0.001328374070138151 }, "priceTier": { "cheap": 40, "fair": 59, "expensive": 40 }, "topStrengths": [ { "aspect": "staff", "score": 0.8855380397532556, "mentions": 2918, "posMentions": 2749, "snippets": [ "Jon was great. Very helpful in understanding memberships.", "I had some damage to my Grandhighlander 2024 Jerry helped me with a wash and taking information to get this fixed with the company. I did not call the police to make a report. Thank you for your help Jerry." ] }, { "aspect": "result_quality", "score": 0.4792703150912106, "mentions": 1206, "posMentions": 878, "snippets": [ "good car wash never had a problem with them", "Great place to get car wash. Wish dryer after car wash was a lot better." ] }, { "aspect": "cleanliness_of_facility", "score": 0.4647887323943662, "mentions": 71, "posMentions": 52, "snippets": [ "Chris was very nice and Place very clean", "Facility real good , employee very polite" ] }, { "aspect": "membership_value", "score": 0.3093220338983051, "mentions": 236, "posMentions": 153, "snippets": [ "I like the wash I receive. It's a geat value, unlimited washes. Sometimes not all the soap is rinsed off.", "The monthly unlimited wash is so worth it! The staff is friendly, and my kids love the complimentary pretzels!" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.6653061224489796, "mentions": 245, "negMentions": 203, "snippets": [ "Vacuums had almost no suction. It was only okay.", "The vacuum machine sucks I wish they fix every single one of the" ] }, { "aspect": "price", "score": 0.0931174089068826, "mentions": 247, "negMentions": 111, "snippets": [ "Extremely busy and machines suck. Did I also say overpriced for a single wash.", "Pro: the tunnel wash is really quick Con: it doesn’t do a good job Here’s a photo of the tailgate after a wash with most expensive option" ] }, { "aspect": "wait_time", "score": 0.1683673469387755, "mentions": 196, "negMentions": 81, "snippets": [ "Extremely busy and machines suck. Did I also say overpriced for a single wash.", "The unlimited pass they offer is not even worth the money unless you dont work everytime i go to this place line down the street traffic backed up place sucks" ] }, { "aspect": "membership_value", "score": 0.3093220338983051, "mentions": 236, "negMentions": 80, "snippets": [ "The unlimited pass they offer is not even worth the money unless you dont work everytime i go to this place line down the street traffic backed up place sucks", "My car was partially vacuumed and not wiped down completely its not a full detail and there was no care put into the wash its basic for $60 a month I expect more" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "rise", "startMonth": "2024-07", "endMonth": "2024-09", "extremeMonth": "2024-08", "baselineValue": 4.113924050632911, "windowValue": 4.89571201694018, "extremeValue": 4.5395313543461695, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "rating", "direction": "drop", "startMonth": "2025-12", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 4.113924050632911, "windowValue": 3.606382978723404, "extremeValue": 3.5479575956019076, "durationMonths": 5, "themes": [ { "key": "damage", "label": "vehicle damage", "count": 22, "rate": 0.1746031746031746 }, { "key": "staff", "label": "staff conduct", "count": 17, "rate": 0.1349206349206349 }, { "key": "membership", "label": "membership / cancellation friction", "count": 15, "rate": 0.11904761904761904 }, { "key": "equipment", "label": "broken equipment", "count": 8, "rate": 0.06349206349206349 }, { "key": "wash_quality", "label": "wash result quality", "count": 7, "rate": 0.05555555555555555 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Coventry", "state": "RI", "baselineRating": 4.7, "windowRating": 2.95, "windowReviews": 20 } ], "sampleQuotes": [ { "city": "Portland", "state": "ME", "ym": "2026-03", "stars": 1, "text": "Good morning, I'm writing to find out why you're deducting so much money from my account. I didn't sign this type of contract; my contract is for $20 per month, but what you're doing is outside the terms of our agreement. Last month you took $62, and now $42. Why are you doing this? Also, I haven't had my car washed in three months because I don't have a car anymore, so I want you to cancel this contract. I don't want it anymore." }, { "city": "South Portland", "state": "ME", "ym": "2026-02", "stars": 1, "text": "I was in town working for 3 weeks and decided to sign up for a unlimited wash package for the month. After a couple uses I noticed scratches on my hood roof and passenger side window pillar. I thought I was getting a good deal but turns out this is going to cost me hundreds to get my paint corrected. I would not recommend this car wash if you have a newer vehicle or take pride in your paint." }, { "city": "Biddeford", "state": "ME", "ym": "2026-02", "stars": 1, "text": "You guys are way too aggressive with trying to get people to do the unlimited plan. The guy at the pay terminal today was way too pushy and straight up rude. The guy doing the wash wasn't much better and barely even hosed my car. I mentioned: “I don’t really want to do another monthly bill right now I can’t really swing it but thank you” and the guy’s response: “well It’s only another dollar so if you can’t swing that you probably can’t swing your wash today.” Not sure if he was trying to be funny but I don’t really need to get into a debate when just trying to get my car washed. Thus is usual" }, { "city": "Biddeford", "state": "ME", "ym": "2026-02", "stars": 1, "text": "They are closed on the days you need your car washed badly I had membership and it didn't work for me. I used tye self wash one on Elm street." } ], "ownership": { "rate": 0.007936507936507936, "count": 1, "priorBrand": "The Car Wash", "priorBrandCount": 1, "priorBrandShare": 1 } }, { "metric": "volume", "direction": "rise", "startMonth": "2024-07", "endMonth": "2024-09", "extremeMonth": "2024-07", "baselineValue": 79, "windowValue": 629.6666666666666, "extremeValue": 630.3333333333334, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-07", "endMonth": "2025-09", "extremeMonth": "2025-07", "baselineValue": 79, "windowValue": 549.3333333333334, "extremeValue": 556.6666666666666, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.913043478260869, "avgCompetitorsRing3": 31.08695652173913, "avgCompetitorsRing5": 47.08695652173913, "medianRing1": 4, "medianRing3": 27, 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