{ "apiVersion": 1, "self": "https://washindex.com/api/chains/royal-rinse-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/royal-rinse-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "royal-rinse-car-wash", "chain": { "name": "Royal Rinse Car Wash", "website": "royalrinsecarwash.com", "locationCount": 22 }, "generatedAt": "2026-05-24T18:45:39.806Z", "summary": { "locationCount": 22, "totalReviews": 3588, "avgRating": 4.080824972129321, "scoredReviews": 639, "spamFlagged": 0, "statesServed": 4, "dominantFormat": "self_serve_bay", "damageRate": 0.006259780907668232, "membershipMentionRate": 0.04225352112676056, "membershipCancellationRate": 0.14814814814814814, "membershipUnlimitedRate": 0.25925925925925924, "upsellPressureRate": 0.004694835680751174 }, "formatRates": { "express_tunnel": 0.03755868544600939, "full_service": 0, "self_serve_bay": 0.3458528951486698, "inbay_automatic": 0.06259780907668232, "hand_wash": 0.02034428794992175, "detail_shop": 0.004694835680751174, "mobile_service": 0, "truck_rv_fleet": 0.004694835680751174 }, "aspectScores": { "price": -0.4213197969543147, "wait_time": 0.02564102564102564, "result_quality": 0.043859649122807015, "staff": 0.21710526315789475, "equipment_working": -0.5730337078651685, "cleanliness_of_facility": 0.6041666666666666, "membership_value": -0.5 }, "aspectVolume": { "price": 197, "wait_time": 39, "result_quality": 342, "staff": 152, "equipment_working": 267, "cleanliness_of_facility": 96, "membership_value": 20 }, "amenities": { "has_free_vacuums": 0.012519561815336464, "has_paid_vacuums": 0.06885758998435054, "has_mat_cleaner": 0.001564945226917058, "has_dog_wash": 0.012519561815336464, "has_air_dryer": 0.012519561815336464, "has_hand_dry": 0.001564945226917058, "uses_ceramic_spray": 0.001564945226917058, "uses_triple_foam": 0.00782472613458529, "uses_spot_free_rinse": 0.006259780907668232, "uses_underbody_wash": 0.004694835680751174, "uses_tire_shine": 0.004694835680751174, "water_reclamation_mentioned": 0, "app_mentioned": 0.001564945226917058, "license_plate_recognition": 0 }, "priceTier": { "cheap": 20, "fair": 22, "expensive": 45 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.6041666666666666, "mentions": 96, "posMentions": 77, "snippets": [ "**TIMER DOES NOT WORK PROPERLY** Besides that clean place, taken care of, great place for self wash!", "Clean well maintained laser wash . No problems" ] }, { "aspect": "staff", "score": 0.21710526315789475, "mentions": 152, "posMentions": 92, "snippets": [ "The owner was very helpful! Love this place", "Great service, Tathea is very kind and helpful" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.5730337078651685, "mentions": 267, "negMentions": 209, "snippets": [ "Car wash was great but the vacuum was extremely weak", "Some bays work, others don’t. Place is in constant disrepair." ] }, { "aspect": "price", "score": -0.4213197969543147, "mentions": 197, "negMentions": 140, "snippets": [ "Can I get my money back. I need my 2.75 dollar back.😊", "The pressure washer hose didn’t have an end on it and wouldn’t let me actually use the water enough to clean my car, still charged me 5 bucks tho" ] }, { "aspect": "result_quality", "score": 0.043859649122807015, "mentions": 342, "negMentions": 162, "snippets": [ "You’ll always have a lot of spots on your car", "The soap is not so good here. The place near mattress firm is alot better." ] }, { "aspect": "staff", "score": 0.21710526315789475, "mentions": 152, "negMentions": 59, "snippets": [ "I was no tire cleaner and spot free chemicals on the one I used nobody there to help and nobody answer the phone try to reach over email and they stop responding", "Used to come here when it was Buckets. Cash machine doesn't work anymore and there's no one there to help you. After reading the reviews about people using their cards and getting over charged I'm hesitant to use my card." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2026-02", "endMonth": "2026-04", "extremeMonth": "2026-04", "baselineValue": 3.8095238095238093, "windowValue": 3.4753086419753085, "extremeValue": 3.4065573770491806, "durationMonths": 3, "themes": [ { "key": "refund", "label": "refund / billing dispute", "count": 8, "rate": 0.14814814814814814 }, { "key": "equipment", "label": "broken equipment", "count": 5, "rate": 0.09259259259259259 }, { "key": "wash_quality", "label": "wash result quality", "count": 5, "rate": 0.09259259259259259 }, { "key": "ownership_change", "label": "ownership transition", "count": 4, "rate": 0.07407407407407407 }, { "key": "membership", "label": "membership / cancellation friction", "count": 3, "rate": 0.05555555555555555 } ], "affectedLocations": 2, "topAffectedCities": [ { "city": "Greensboro", "state": "NC", "baselineRating": 4.3, "windowRating": 2, "windowReviews": 8 }, { "city": "Kannapolis", "state": "NC", "baselineRating": 4.3, "windowRating": 2.75, "windowReviews": 12 } ], "sampleQuotes": [ { "city": "Mt Pleasant", "state": "SC", "ym": "2026-04", "stars": 1, "text": "total rip off - charged 50.00 twice on my card and 30.00 one for rinsing my cars, when it says 7.00 on the screen. ??? check your credit card receipts folks..." }, { "city": "Mt Pleasant", "state": "SC", "ym": "2026-04", "stars": 1, "text": "I was charged $50 after authorizing a $7 car wash. I did not knowingly agree to this charge, whatever it’s for. I’ve also seen numerous mentions of similar billing issues at other locations as well." }, { "city": "Mt Pleasant", "state": "SC", "ym": "2026-02", "stars": 1, "text": "I don’t normally post reviews but this was so bad, I felt compelled to share. I need a touch less car wash for my car and came here today for the first time. Bought a $13 wash, followed the prompts and left. Got home and my car is filthy! I am taking pics of it to sell today and had to get out the hose and wash it myself on this balmy 40 degree day. Would not recommend at all - black streaks all over the car, not clean whatsoever and a sad waste of time and money." }, { "city": "Ladson", "state": "SC", "ym": "2026-04", "stars": 1, "text": "Kinda a rip off $18+ to use the touch less wash and it didn't even get the car clean! Still has dirt and debris on the roof that I can remove with a water hose? Not worth the time or money! Will not be back!" } ], "ownership": { "rate": 0.07407407407407407, "count": 4, "priorBrand": "Terrible Herbst Exterior Car Wash", "priorBrandCount": 1, "priorBrandShare": 0.25 } } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.909090909090909, "avgCompetitorsRing3": 17.681818181818183, "avgCompetitorsRing5": 22.40909090909091, "medianRing1": 5, "medianRing3": 17, "medianRing5": 17 }, "timeseries": [ { "month": "2024-01", "reviews": 15, "avgRating": 3.933333333333333 }, { "month": "2024-02", "reviews": 22, "avgRating": 3.909090909090909 }, { "month": "2024-03", "reviews": 22, "avgRating": 4.409090909090909 }, { "month": "2024-04", "reviews": 29, "avgRating": 4 }, { "month": "2024-05", "reviews": 31, "avgRating": 4 }, { "month": "2024-06", "reviews": 17, "avgRating": 3.6470588235294117 }, { "month": "2024-07", "reviews": 19, "avgRating": 3.3684210526315788 }, { "month": "2024-08", "reviews": 29, "avgRating": 3.896551724137931 }, { "month": "2024-09", "reviews": 15, "avgRating": 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