{ "apiVersion": 1, "self": "https://washindex.com/api/chains/rocky-mountain-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/rocky-mountain-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "rocky-mountain-car-wash", "chain": { "name": "Rocky Mountain Car Wash", "website": "rockymountaincarwash.com", "locationCount": 16 }, "generatedAt": "2026-05-24T18:56:29.784Z", "summary": { "locationCount": 16, "totalReviews": 3252, "avgRating": 4.354243542435424, "scoredReviews": 804, "spamFlagged": 0, "statesServed": 2, "dominantFormat": "self_serve_bay", "damageRate": 0.01990049751243781, "membershipMentionRate": 0.10945273631840796, "membershipCancellationRate": 0.022727272727272728, "membershipUnlimitedRate": 0.17045454545454544, "upsellPressureRate": 0.0012437810945273632 }, "formatRates": { "express_tunnel": 0.03233830845771144, "full_service": 0.008706467661691543, "self_serve_bay": 0.13557213930348258, "inbay_automatic": 0.0708955223880597, "hand_wash": 0.009950248756218905, "detail_shop": 0.0012437810945273632, "mobile_service": 0, "truck_rv_fleet": 0.029850746268656716 }, "aspectScores": { "price": -0.14864864864864866, "wait_time": 0.08695652173913043, "result_quality": 0.5359477124183006, "staff": 0.8285714285714286, "equipment_working": -0.029197080291970802, "cleanliness_of_facility": 0.9097744360902256, "membership_value": 0.46875 }, "aspectVolume": { "price": 148, "wait_time": 46, "result_quality": 459, "staff": 280, "equipment_working": 137, "cleanliness_of_facility": 133, "membership_value": 64 }, "amenities": { "has_free_vacuums": 0.10074626865671642, "has_paid_vacuums": 0.009950248756218905, "has_mat_cleaner": 0.0024875621890547263, "has_dog_wash": 0.0012437810945273632, "has_air_dryer": 0.01990049751243781, "has_hand_dry": 0.0024875621890547263, "uses_ceramic_spray": 0.008706467661691543, "uses_triple_foam": 0.0012437810945273632, "uses_spot_free_rinse": 0.004975124378109453, "uses_underbody_wash": 0.008706467661691543, "uses_tire_shine": 0.0024875621890547263, "water_reclamation_mentioned": 0, "app_mentioned": 0.018656716417910446, "license_plate_recognition": 0.0012437810945273632 }, "priceTier": { "cheap": 19, "fair": 36, "expensive": 53 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.9097744360902256, "mentions": 133, "posMentions": 127, "snippets": [ "Overall, it’s a really clean and well-maintained car wash. I use the self-pay twice. The cost can add up really quickly as you do not know how much you’re spending as the timer is continuously moving so you can easily rack up $20 in a car wash.", "very clean, everything works, large bays" ] }, { "aspect": "staff", "score": 0.8285714285714286, "mentions": 280, "posMentions": 256, "snippets": [ "Got the semi nice and clean, friendly staff.", "Staff is nice and helpful. My car was clean when I left!" ] }, { "aspect": "result_quality", "score": 0.5359477124183006, "mentions": 459, "posMentions": 345, "snippets": [ "Pricey, but it did do a nice job.23 dollars", "Got the semi nice and clean, friendly staff." ] }, { "aspect": "membership_value", "score": 0.46875, "mentions": 64, "posMentions": 47, "snippets": [ "Very well worth the monthly fee and using the app to get your washes. Free vacuum cleaners ...can't beat that!", "I love the car wash have had a membership for some time now and I think having dryers like the riverton would make more people happy with no water spots or streaks when it dries" ] } ], "topComplaints": [ { "aspect": "price", "score": -0.14864864864864866, "mentions": 148, "negMentions": 85, "snippets": [ "Not impressed. The water pressure is too low and it's expensive.", "Good self service car wash but extremely overpriced. They charged my card $21.50 for a 15 minute wash." ] }, { "aspect": "equipment_working", "score": -0.029197080291970802, "mentions": 137, "negMentions": 70, "snippets": [ "Card readers are terrible Carwashes are decent", "Not impressed. The water pressure is too low and it's expensive." ] }, { "aspect": "membership_value", "score": 0.46875, "mentions": 64, "negMentions": 17, "snippets": [ "The Car wash on Yellowstone sucks if you have the 19.99 a month wash. No under carriage wash which is needed in winter and it leaves my car dirty. The employees are awsome tho.", "For a place that claims to be open every day year round, sure seems to be closed a lot… when they are open, wash is good. I pay for the wash a day plan, hard to do when closed." ] }, { "aspect": "result_quality", "score": 0.5359477124183006, "mentions": 459, "negMentions": 99, "snippets": [ "Card readers are terrible Carwashes are decent", "Tires still look dirty the whole back is still dirty and it didn't get the soap off." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-05", "extremeMonth": "2024-01", "baselineValue": 4.48, "windowValue": 3.8048780487804876, "extremeValue": 3.5615384615384613, "durationMonths": 5, "themes": [ { "key": "price_hike", "label": "price hike / value loss", "count": 9, "rate": 0.3103448275862069 }, { "key": "equipment", "label": "broken equipment", "count": 3, "rate": 0.10344827586206896 }, { "key": "wash_quality", "label": "wash result quality", "count": 3, "rate": 0.10344827586206896 }, { "key": "refund", "label": "refund / billing dispute", "count": 2, "rate": 0.06896551724137931 }, { "key": "closed", "label": "closed or non-operational", "count": 2, "rate": 0.06896551724137931 } ], "affectedLocations": 1, "topAffectedCities": [ { "city": "Laramie", "state": "WY", "baselineRating": 4.2, "windowRating": 2.5, "windowReviews": 10 } ], "sampleQuotes": [ { "city": "Laramie", "state": "WY", "ym": "2024-04", "stars": 2, "text": "Good self service car wash but extremely overpriced. They charged my card $21.50 for a 15 minute wash." }, { "city": "Laramie", "state": "WY", "ym": "2024-01", "stars": 1, "text": "Expensive. This car wash doesn’t work if you have a rack on your vehicle. Waiting to see if they will refund my money. Pretty bogus experience 0/10" }, { "city": "Laramie", "state": "WY", "ym": "2024-01", "stars": 1, "text": "Bought a monthly membership and they have been closed the last three times I’ve tried to get my car washed. Completely unacceptable, borderline scam. Will contact to try and get prorated fee back. Suggest elsewhere." }, { "city": "Laramie", "state": "WY", "ym": "2024-01", "stars": 1, "text": "They have been closed the last several times I've stopped to wash my vehicle. It's just after 6.i went to the old wash down the street. They were open." } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-06", "endMonth": "2025-09", "extremeMonth": "2025-08", "baselineValue": 42, "windowValue": 74.75, "extremeValue": 81.33333333333333, "durationMonths": 4, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 3.6875, "avgCompetitorsRing3": 6.875, "avgCompetitorsRing5": 3, "medianRing1": 3.5, "medianRing3": 5, "medianRing5": 1 }, "timeseries": [ { "month": "2024-01", "reviews": 13, "avgRating": 2.923076923076923 }, { "month": "2024-02", "reviews": 20, "avgRating": 4.2 }, { "month": "2024-03", "reviews": 27, "avgRating": 3.925925925925926 }, { "month": "2024-04", "reviews": 26, "avgRating": 3.576923076923077 }, { "month": "2024-05", "reviews": 37, "avgRating": 3.972972972972973 }, { "month": "2024-06", "reviews": 34, "avgRating": 4.676470588235294 }, { "month": "2024-07", "reviews": 49, "avgRating": 4.591836734693878 }, { 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