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See /glossary for field definitions or /methodology for the pipeline.", "slug": "rocket-carwash", "chain": { "name": "Rocket Carwash", "website": "rocketcarwash.com", "locationCount": 25 }, "generatedAt": "2026-05-24T17:46:38.550Z", "summary": { "locationCount": 25, "totalReviews": 12187, "avgRating": 4.117108394190531, "scoredReviews": 3663, "spamFlagged": 3, "statesServed": 6, "dominantFormat": "express_tunnel", "damageRate": 0.04586404586404586, "membershipMentionRate": 0.2978432978432978, "membershipCancellationRate": 0.29055912007332724, "membershipUnlimitedRate": 0.13748854262144822, "upsellPressureRate": 0.095004095004095 }, "formatRates": { "express_tunnel": 0.07452907452907453, "full_service": 0.028119028119028118, "self_serve_bay": 0.013377013377013377, "inbay_automatic": 0.00273000273000273, "hand_wash": 0.006825006825006825, "detail_shop": 0.02074802074802075, "mobile_service": 0, "truck_rv_fleet": 0.003276003276003276 }, "aspectScores": { "price": -0.33589251439539347, "wait_time": 0.2350597609561753, "result_quality": 0.29323758228605623, "staff": 0.4073469387755102, "equipment_working": -0.6149584487534626, "cleanliness_of_facility": 0.4409937888198758, "membership_value": -0.4157608695652174 }, "aspectVolume": { "price": 521, "wait_time": 251, "result_quality": 1671, "staff": 2450, "equipment_working": 361, "cleanliness_of_facility": 161, "membership_value": 736 }, "amenities": { "has_free_vacuums": 0.04641004641004641, "has_paid_vacuums": 0.01283101283101283, "has_mat_cleaner": 0.014469014469014468, "has_dog_wash": 0, "has_air_dryer": 0.011193011193011193, "has_hand_dry": 0.009828009828009828, "uses_ceramic_spray": 0.000273000273000273, "uses_triple_foam": 0, "uses_spot_free_rinse": 0.001365001365001365, "uses_underbody_wash": 0.002457002457002457, "uses_tire_shine": 0.01283101283101283, "water_reclamation_mentioned": 0.000273000273000273, "app_mentioned": 0.001092001092001092, "license_plate_recognition": 0.005187005187005187 }, "priceTier": { "cheap": 55, "fair": 91, "expensive": 167 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.4409937888198758, "mentions": 161, "posMentions": 116, "snippets": [ "Staff is extremely helpful and the place is always clean. The wash is a great maintenance and looks great", "Place is very clean. Appreciate the towels and cleaning supplies. Vacuums are good. I drive a SUV. Usually need to wipe off dirt on side trim below doors. Is this typical?" ] }, { "aspect": "staff", "score": 0.4073469387755102, "mentions": 2450, "posMentions": 1719, "snippets": [ "Helen was helpful setting up my new car for washes", "Fair pricing, good wash, nice vacs, friendly staff." ] }, { "aspect": "result_quality", "score": 0.29323758228605623, "mentions": 1671, "posMentions": 1057, "snippets": [ "Fair pricing, good wash, nice vacs, friendly staff.", "Does a good job but aliitle too pricy for the economy right now" ] }, { "aspect": "wait_time", "score": 0.2350597609561753, "mentions": 251, "posMentions": 155, "snippets": [ "Always easy to get in, and love all extra stuff.", "These car washes never clean the back of SUV's good. But it's fast." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.6149584487534626, "mentions": 361, "negMentions": 289, "snippets": [ "Only half of the wash works. Very disappointing", "I have an suv, didn't clean the last quarter of my vehicle. And most of the vacuums were missing. Will never go back. But, nice employees!!" ] }, { "aspect": "membership_value", "score": -0.4157608695652174, "mentions": 736, "negMentions": 519, "snippets": [ "For being a member you would expect more. I think they just bought an old location. Staff was good but not the greatest.", "They keep trying to get you buy a monthly plan after turning it down several times. Doubt I will go back because of that." ] }, { "aspect": "price", "score": -0.33589251439539347, "mentions": 521, "negMentions": 347, "snippets": [ "Pretty expensive car wash and not very thorough", "$24 to include drying and it didn't even dry off my van well at all. NOT WORTH IT" ] }, { "aspect": "wait_time", "score": 0.2350597609561753, "mentions": 251, "negMentions": 96, "snippets": [ "Just ok. They need to work on their system of their gates to let members through quickly, not wait for 5-9 minutes.", "Since it was sold it's changed. Dirty, shammy doesn't touch my car. 8 cars lined up, the worker person has no idea what to do. I'm thinking of canceling my membership" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "rise", "startMonth": "2025-05", "endMonth": "2025-08", "extremeMonth": "2025-06", "baselineValue": 3.888888888888889, "windowValue": 4.427812223206377, "extremeValue": 4.492297186100508, "durationMonths": 4, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2024-08", "endMonth": "2024-10", "extremeMonth": "2024-09", "baselineValue": 166, "windowValue": 336.3333333333333, "extremeValue": 336.3333333333333, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-04", "endMonth": "2025-07", "extremeMonth": "2025-06", "baselineValue": 166, "windowValue": 295.5, "extremeValue": 310.6666666666667, "durationMonths": 4, "themes": [], "affectedLocations": 0, 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