{ "apiVersion": 1, "self": "https://washindex.com/api/chains/rich-s-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/rich-s-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "rich-s-car-wash", "chain": { "name": "Rich's Car Wash", "website": "richscarwash.com", "locationCount": 37 }, "generatedAt": "2026-05-24T17:42:11.178Z", "summary": { "locationCount": 37, "totalReviews": 13107, "avgRating": 4.378706034943161, "scoredReviews": 1838, "spamFlagged": 1, "statesServed": 6, "dominantFormat": "express_tunnel", "damageRate": 0.03754080522306855, "membershipMentionRate": 0.16213275299238303, "membershipCancellationRate": 0.20469798657718122, "membershipUnlimitedRate": 0.20134228187919462, "upsellPressureRate": 0.009249183895538629 }, "formatRates": { "express_tunnel": 0.07290533188248095, "full_service": 0.019042437431991296, "self_serve_bay": 0.02013057671381937, "inbay_automatic": 0.003264417845484222, "hand_wash": 0.016866158868335146, "detail_shop": 0.008161044613710556, "mobile_service": 0, "truck_rv_fleet": 0.004352557127312296 }, "aspectScores": { "price": 0.17110266159695817, "wait_time": 0.39285714285714285, "result_quality": 0.2798110979929162, "staff": 0.5405138339920948, "equipment_working": -0.5207373271889401, "cleanliness_of_facility": 0.5178571428571429, "membership_value": -0.026905829596412557 }, "aspectVolume": { "price": 263, "wait_time": 112, "result_quality": 847, "staff": 1012, "equipment_working": 217, "cleanliness_of_facility": 112, "membership_value": 223 }, "amenities": { "has_free_vacuums": 0.07889009793253536, "has_paid_vacuums": 0.02665941240478781, "has_mat_cleaner": 0.02665941240478781, "has_dog_wash": 0, "has_air_dryer": 0.014145810663764961, "has_hand_dry": 0.003264417845484222, "uses_ceramic_spray": 0.002720348204570185, "uses_triple_foam": 0.001088139281828074, "uses_spot_free_rinse": 0, "uses_underbody_wash": 0.001088139281828074, "uses_tire_shine": 0.02013057671381937, "water_reclamation_mentioned": 0.000544069640914037, "app_mentioned": 0.001088139281828074, "license_plate_recognition": 0.001088139281828074 }, "priceTier": { "cheap": 62, "fair": 58, "expensive": 52 }, "topStrengths": [ { "aspect": "staff", "score": 0.5405138339920948, "mentions": 1012, "posMentions": 774, "snippets": [ "Very nice car wash, great customer service, a little pricey.", "Detail work done here at a reasonable price. Ask for Bryon, he did awesome job on my beloved's BA truck. :-)" ] }, { "aspect": "cleanliness_of_facility", "score": 0.5178571428571429, "mentions": 112, "posMentions": 85, "snippets": [ "I like to go here for a car wash. It’s quick and the business premises are fairly clean.", "Friendly staff. Very clean, the car and the facility grounds. Vacuume sucked! ( Literally) 😊." ] }, { "aspect": "wait_time", "score": 0.39285714285714285, "mentions": 112, "posMentions": 78, "snippets": [ "Rich's car wash is fast and efficient, and the staff here is very professional.", "I like to go here for a car wash. It’s quick and the business premises are fairly clean." ] }, { "aspect": "result_quality", "score": 0.2798110979929162, "mentions": 847, "posMentions": 532, "snippets": [ "good, got most of the green haze off my truck", "Very nice car wash, great customer service, a little pricey." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.5207373271889401, "mentions": 217, "negMentions": 162, "snippets": [ "The car wash is not what I expected and the vacuum is not powerful enough", "Center brush hasn’t worked in months , left side water didn’t work yesterday" ] }, { "aspect": "membership_value", "score": -0.026905829596412557, "mentions": 223, "negMentions": 112, "snippets": [ "Half the time they just put some water on the car or wash only half of the windshield. I would cancel if it wasn't so close to home.", "I have unlimited wash. The workers don’t wash the sides of my car. The brushes don’t touch the bottom of my car. They barely wash the front and back of the car" ] }, { "aspect": "price", "score": 0.17110266159695817, "mentions": 263, "negMentions": 109, "snippets": [ "Car still dirty after a wash prices too high for my car not to be cleaned good without me having to go behind it", "This place is horrible. The full service is a joke for $30 and I went someplace else to vacuum my car again. The car wash in itself was crappy." ] }, { "aspect": "result_quality", "score": 0.2798110979929162, "mentions": 847, "negMentions": 295, "snippets": [ "Had to run my truck 2 times and still wasn't satisfied", "Went just to get bugs off windshield. Didn't seem to help" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2025-12", "endMonth": "2026-04", "extremeMonth": "2026-01", "baselineValue": 4.427480916030534, "windowValue": 4.057742782152231, "extremeValue": 3.9991125541125547, "durationMonths": 5, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 22, "rate": 0.2972972972972973 }, { "key": "staff", "label": "staff conduct", "count": 9, "rate": 0.12162162162162163 }, { "key": "equipment", "label": "broken equipment", "count": 5, "rate": 0.06756756756756757 }, { "key": "damage", "label": "vehicle damage", "count": 5, "rate": 0.06756756756756757 }, { "key": "ownership_change", "label": "ownership transition", "count": 3, "rate": 0.04054054054054054 } ], "affectedLocations": 2, "topAffectedCities": [ { "city": "Alvin", "state": "TX", "baselineRating": 4.2, "windowRating": 2.4, "windowReviews": 5 }, { "city": "Mobile", "state": "AL", "baselineRating": 4.6, "windowRating": 3, "windowReviews": 5 } ], "sampleQuotes": [ { "city": "Alvin", "state": "TX", "ym": "2026-03", "stars": 2, "text": "I have a membership on multiple vehicles. Each time I try to go through the gate to scan my membership tag the scanner always has a had time reading my tag. It frustrates me because I always end up holding up the line" }, { "city": "Texas City", "state": "TX", "ym": "2026-03", "stars": 2, "text": "I’ve had a wash membership before in another place and loved it. These prices are about the same but the wash was horrible. The entire back of my truck was missed. The wheels were filthy as well as other random areas. I expected better for the mid range $15 wash." }, { "city": "Texas City", "state": "TX", "ym": "2026-03", "stars": 2, "text": "So I purchased the Unlimited Wash Club using the best available wash option. So far, I have encountered TWICE after coming out of the carwash that bird droppings were STILL ON MY CAR !! Bird droppings ?? Didn't wash off ?? That is not acceptable so I will be cancelling immediately. I get that all car washes aren't perfect but bird droppings are probably one of the most common reasons one goes to a car wash. Just know at the Tx. City location they don't wash off !! Very disappointed." }, { "city": "Texas City", "state": "TX", "ym": "2026-01", "stars": 1, "text": "This car wash is absolutely horrible the manager Brandon was rude and no one was there too help me at the gate the car wash didn’t even clean my car left purple soap still on it someone else should be managing this place,I suggest going to quick quack down the street." } ], "ownership": { "rate": 0.04054054054054054, "count": 3, "priorBrand": "Terrible Herbst Exterior Car Wash", "priorBrandCount": 1, "priorBrandShare": 0.3333333333333333 } } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.054054054054054, "avgCompetitorsRing3": 16.135135135135137, "avgCompetitorsRing5": 23.135135135135137, "medianRing1": 3, "medianRing3": 12, "medianRing5": 13 }, "timeseries": [ { "month": "2024-01", "reviews": 108, "avgRating": 4.564814814814815 }, { "month": "2024-02", "reviews": 115, "avgRating": 4.48695652173913 }, { "month": "2024-03", "reviews": 110, "avgRating": 4.290909090909091 }, { "month": "2024-04", "reviews": 101, "avgRating": 4.346534653465347 }, { "month": "2024-05", "reviews": 141, "avgRating": 4.304964539007092 }, { "month": "2024-06", "reviews": 124, "avgRating": 4.483870967741935 }, { "month": "2024-07", "reviews": 111, "avgRating": 4.4324324324324325 }, { "month": "2024-08", "reviews": 152, "avgRating": 4.394736842105263 }, { "month": "2024-09", "reviews": 123, "avgRating": 4.300813008130081 }, { "month": "2024-10", "reviews": 188, "avgRating": 4.48936170212766 }, { "month": "2024-11", "reviews": 106, "avgRating": 4.528301886792453 }, { "month": "2024-12", "reviews": 119, "avgRating": 4.218487394957983 }, { "month": "2025-01", "reviews": 159, "avgRating": 4.559748427672956 }, { "month": "2025-02", "reviews": 162, "avgRating": 4.450617283950617 }, { "month": "2025-03", "reviews": 204, "avgRating": 4.509803921568627 }, { "month": "2025-04", "reviews": 173, "avgRating": 4.404624277456647 }, { "month": "2025-05", "reviews": 194, "avgRating": 4.479381443298969 }, { "month": "2025-06", "reviews": 147, "avgRating": 4.394557823129252 }, { "month": "2025-07", "reviews": 145, "avgRating": 4.517241379310345 }, { "month": "2025-08", "reviews": 146, "avgRating": 4.609589041095891 }, { "month": "2025-09", "reviews": 131, "avgRating": 4.427480916030534 }, { "month": "2025-10", "reviews": 150, "avgRating": 4.566666666666666 }, { "month": "2025-11", "reviews": 90, "avgRating": 4.211111111111111 }, { "month": "2025-12", "reviews": 56, "avgRating": 3.9464285714285716 }, { "month": "2026-01", "reviews": 55, "avgRating": 4.090909090909091 }, { "month": "2026-02", "reviews": 50, "avgRating": 3.96 }, { "month": "2026-03", "reviews": 133, "avgRating": 4.097744360902255 }, { "month": "2026-04", "reviews": 87, "avgRating": 4.103448275862069 } ], "states": [ { "state": "Alabama", "stateCode": "AL", "locationCount": 25, "reviewsTotal": 9009, "avgRating": 4.3929403929403925 }, { "state": "Texas", "stateCode": "TX", "locationCount": 5, "reviewsTotal": 1536, "avgRating": 4.3792968750000005 }, { "state": "Mississippi", "stateCode": "MS", "locationCount": 2, "reviewsTotal": 1021, "avgRating": 4.314593535749265 }, { "state": "Georgia", "stateCode": "GA", "locationCount": 2, "reviewsTotal": 395, "avgRating": 4.176202531645569 }, { "state": "Florida", "stateCode": "FL", "locationCount": 2, "reviewsTotal": 916, "avgRating": 4.391157205240176 }, { "state": "Louisiana", "stateCode": "LA", "locationCount": 1, "reviewsTotal": 230, "avgRating": 4.4 } ], "locations": [ { "placeId": "ChIJ22xTNi21m4gRyof7SyVmfbg", "title": "Rich's Car Wash - 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