{ "apiVersion": 1, "self": "https://washindex.com/api/chains/quick-n-clean-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/quick-n-clean-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "quick-n-clean-car-wash", "chain": { "name": "Quick N Clean Car Wash", "website": "quicknclean.net", "locationCount": 20 }, "generatedAt": "2026-05-24T18:16:52.056Z", "summary": { "locationCount": 20, "totalReviews": 6431, "avgRating": 4.656149898927072, "scoredReviews": 3692, "spamFlagged": 0, "statesServed": 3, "dominantFormat": "express_tunnel", "damageRate": 0.014084507042253521, "membershipMentionRate": 0.13028169014084506, "membershipCancellationRate": 0.20374220374220375, "membershipUnlimitedRate": 0.12266112266112267, "upsellPressureRate": 0.008125677139761646 }, "formatRates": { "express_tunnel": 0.033315276273022755, "full_service": 0.021668472372697724, "self_serve_bay": 0.01056338028169014, "inbay_automatic": 0.0016251354279523294, "hand_wash": 0.014084507042253521, "detail_shop": 0.0065005417118093175, "mobile_service": 0.00027085590465872155, "truck_rv_fleet": 0.0013542795232936078 }, "aspectScores": { "price": 0.3501683501683502, "wait_time": 0.7910447761194029, "result_quality": 0.7843137254901961, "staff": 0.8633273703041144, "equipment_working": 0.16595744680851063, "cleanliness_of_facility": 0.8986175115207373, "membership_value": 0.04395604395604396 }, "aspectVolume": { "price": 297, "wait_time": 201, "result_quality": 1530, "staff": 2795, "equipment_working": 235, "cleanliness_of_facility": 217, "membership_value": 273 }, "amenities": { "has_free_vacuums": 0.08369447453954496, "has_paid_vacuums": 0.007313109425785482, "has_mat_cleaner": 0.030335861321776816, "has_dog_wash": 0.0016251354279523294, "has_air_dryer": 0.019772481040086675, "has_hand_dry": 0.006229685807150596, "uses_ceramic_spray": 0.0010834236186348862, "uses_triple_foam": 0.00027085590465872155, "uses_spot_free_rinse": 0.0008125677139761647, "uses_underbody_wash": 0.0010834236186348862, "uses_tire_shine": 0.005687973997833153, "water_reclamation_mentioned": 0, "app_mentioned": 0.0008125677139761647, "license_plate_recognition": 0.0027085590465872156 }, "priceTier": { "cheap": 53, "fair": 77, "expensive": 29 }, "topStrengths": [ { "aspect": "cleanliness_of_facility", "score": 0.8986175115207373, "mentions": 217, "posMentions": 206, "snippets": [ "Decent job cleaning my truck, location is clean as well as equipment. Free vacuums", "i would give 5 stars but some of thr vaccums didnt work, i dont know how that s controlled, but it was an inconvenience. overall its a good place to get a car wash and the vaccums and surrounding areas are well maintained" ] }, { "aspect": "staff", "score": 0.8633273703041144, "mentions": 2795, "posMentions": 2603, "snippets": [ "Great wash, friendly people, rags and spray is great, price is up a bit otherwise 5 stars.", "Excellent associates for any help needed" ] }, { "aspect": "wait_time", "score": 0.7910447761194029, "mentions": 201, "posMentions": 180, "snippets": [ "Quick and easy service. Price point is a little high.", "Was a nice place to get a fast car wash." ] }, { "aspect": "result_quality", "score": 0.7843137254901961, "mentions": 1530, "posMentions": 1353, "snippets": [ "Great wash and good monthly subscription", "Awesome wash, wish I upped my selection, coulda got my shoes scrubbed." ] } ], "topComplaints": [ { "aspect": "membership_value", "score": 0.04395604395604396, "mentions": 273, "negMentions": 130, "snippets": [ "Great people who work there and great car wash! But if you want to cancel your membership, BEWARE. It’s super difficult and no one answers/returns your calls to fix it.", "Yes, they used to be great, but they have gone downhill since last year. I had a membership but had to cancel it because the quality of customer service declined; it doesn't wash the grill or bumper, and their hours changed." ] }, { "aspect": "equipment_working", "score": 0.16595744680851063, "mentions": 235, "negMentions": 97, "snippets": [ "Wash didnt rinse and vacuume hoses came apart. Not the same place as when ir opened.", "Out of paper, directed my car off track...couldnt get a windex bottle...quality has gone down" ] }, { "aspect": "price", "score": 0.3501683501683502, "mentions": 297, "negMentions": 95, "snippets": [ "Can't understand why there's no prices of any services anywhere on the website.", "They Charge Me Double For A Wash Off My Debit Card But Then I Paid 10 Cash Prior" ] }, { "aspect": "result_quality", "score": 0.7843137254901961, "mentions": 1530, "negMentions": 153, "snippets": [ "car was still dirty and windows had suds streaks", "Car wash just pushing water out car still dirty." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-05", "extremeMonth": "2024-03", "baselineValue": 4.620253164556962, "windowValue": 3.948186528497409, "extremeValue": 3.7830566146852536, "durationMonths": 5, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 17, "rate": 0.38636363636363635 }, { "key": "refund", "label": "refund / billing dispute", "count": 4, "rate": 0.09090909090909091 }, { "key": "staff", "label": "staff conduct", "count": 3, "rate": 0.06818181818181818 }, { "key": "equipment", "label": "broken equipment", "count": 2, "rate": 0.045454545454545456 }, { "key": "damage", "label": "vehicle damage", "count": 2, "rate": 0.045454545454545456 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Fort Worth", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Would avoid this car wash if possible or at a minimum do not share your credit card details. As noted by dozens of others here, I was enrolled in a monthly membership without my authorization. Suspect the response to this review by management will be something along the lines of \"please reach out to us at....\" - I have attempted that several times with no response. Reported as fraud to the credit card company which seems to be the only avenue to resolution." }, { "city": "Fort Worth", "state": "TX", "ym": "2024-03", "stars": 1, "text": "The guy at the front will come out and lie to you saying you can’t get a wash unless you’re a member. It’s obvious he’s trying to sell you a membership. I’m not from this side of town so I don’t want one. When I said then never mind, I’ll leave. He said “just this one time I’ll let you get one”. Does he think people are stupid? Bad customer service and sales techniques." }, { "city": "Fort Worth", "state": "TX", "ym": "2024-03", "stars": 1, "text": "Very poor communication here. They did not clearly state that they were enrolling me in a fast pass membership when I first went for a car wash. I am unable to cancel the membership online or via calling (goes to voicemail every time). Now that I moved out of state, I am unable to cancel the $20/month charge on my card. Seems like a scam to me..." }, { "city": "Fort Worth", "state": "TX", "ym": "2024-02", "stars": 1, "text": "Super rude workers, for no reason. They weren't directing the cars entering and then got mad and yelled at all the cars for not going where they wanted. When I drove up they just stared at me and rolled their eyes. Really weird how rude they were to me and everyone just trying to get a car wash on a saturday afternoon? Never coming back" } ] }, { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-10", "extremeMonth": "2024-01", "baselineValue": 137, "windowValue": 50.7, "extremeValue": 27.5, "durationMonths": 10, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 30, "rate": 0.379746835443038 }, { "key": "staff", "label": "staff conduct", "count": 10, "rate": 0.12658227848101267 }, { "key": "refund", "label": "refund / billing dispute", "count": 9, "rate": 0.11392405063291139 }, { "key": "equipment", "label": "broken equipment", "count": 5, "rate": 0.06329113924050633 }, { "key": "damage", "label": "vehicle damage", "count": 5, "rate": 0.06329113924050633 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Fort Worth", "state": "TX", "ym": "2024-10", "stars": 1, "text": "Please call or email me back. Your VM box is full & your website is not working. I have been trying to cancel my membership & your website will not work. This is a scam- trying to charge me for another month." }, { "city": "Fort Worth", "state": "TX", "ym": "2024-10", "stars": 1, "text": "Used to go here regularly (level 3 / lava wash) on an as needed basis for car washes until today. There was a man in a red shirt that was friendly and a gentleman, if it was just him at the counter I would’ve stayed. There was a worker behind him today in a yellow shirt (assuming manager) that was pushy and rude. He needs to calm down and get some manners. I didn’t appreciate that and I left. I went to a competitor up the street where I did not have this issue." }, { "city": "Fort Worth", "state": "TX", "ym": "2024-10", "stars": 1, "text": "Went by quick n clean for a quick car wash and GRADY employee there gave me great service on my detail thank you sir! <——review done when they first opened please read the long story below. BUYER BEWARE The staff there was always kind. However recently my truck was damaged going through the car wash. I’ve been in contact with the manager and the regional manager and god knows who else. Now I’m getting no response on the damage done to my truck. Which was caused by a direct result of going through their wash. The manager tried telling me it’s a common problem and that it was not their fault if " }, { "city": "Fort Worth", "state": "TX", "ym": "2024-08", "stars": 1, "text": "Attendant was a bit rude, no menu for services unless you talk to the rude attendant. A bit of an odd place where the attendant implied my girlfriend thought my car was too dirty and I should apply for their membership plan? Confused her too. A bit barebones for the wash as well as far as the modules that I saw." } ] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-07", "endMonth": "2026-04", "extremeMonth": "2026-02", "baselineValue": 137, "windowValue": 333.5, "extremeValue": 501, "durationMonths": 10, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 6.55, "avgCompetitorsRing3": 62.2, "avgCompetitorsRing5": 79.5, "medianRing1": 4, "medianRing3": 29.5, "medianRing5": 64 }, "timeseries": [ { "month": "2024-01", "reviews": 16, "avgRating": 4.25 }, { "month": "2024-02", "reviews": 39, "avgRating": 3.5128205128205128 }, { "month": "2024-03", "reviews": 41, "avgRating": 3.707317073170732 }, { "month": "2024-04", "reviews": 62, "avgRating": 4.129032258064516 }, { "month": "2024-05", "reviews": 35, "avgRating": 4.257142857142857 }, { "month": "2024-06", "reviews": 78, "avgRating": 4.5 }, { "month": "2024-07", "reviews": 68, 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