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  "glossary": "https://washindex.com/glossary",
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            "text": "I place a hold on my Everwash account in June for this location but was charged anyway. When I called up for a refund the woman said that she would re-freeze the account and give me 30 extra days on my account when it was unfrozen. On about 7/25 I goat an email saying that my account would unfreeze and 6 days would be added. I called again and the guy that I taked to said that he would coerrect it and add 30 days. When my account unfroze nothing was added to the billing cycle. When I called up today, the woman with the Indian accent said that there were no notes in my account and she could not"
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