{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/pride-truck-wash-hebron.json",
  "humanUrl": "https://washindex.com/car-wash-chains/pride-truck-wash-hebron",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "pride-truck-wash-hebron",
  "chain": {
    "name": "Pride Truck Wash - Hebron",
    "website": "pridetruckwash.com",
    "locationCount": 4
  },
  "generatedAt": "2026-05-24T19:20:19.202Z",
  "summary": {
    "locationCount": 4,
    "totalReviews": 2347,
    "avgRating": 4.192415850021304,
    "scoredReviews": 607,
    "spamFlagged": 1,
    "statesServed": 3,
    "dominantFormat": "full_service",
    "damageRate": 0.011532125205930808,
    "membershipMentionRate": 0.006589785831960461,
    "membershipCancellationRate": 0,
    "membershipUnlimitedRate": 0,
    "upsellPressureRate": 0.006589785831960461
  },
  "formatRates": {
    "express_tunnel": 0.0032948929159802307,
    "full_service": 0.044481054365733116,
    "self_serve_bay": 0.0016474464579901153,
    "inbay_automatic": 0.0016474464579901153,
    "hand_wash": 0.05930807248764415,
    "detail_shop": 0.008237232289950576,
    "mobile_service": 0,
    "truck_rv_fleet": 0.36079077429983525
  },
  "aspectScores": {
    "price": -0.2336448598130841,
    "wait_time": 0.12048192771084337,
    "result_quality": 0.655982905982906,
    "staff": 0.775811209439528,
    "equipment_working": -0.3333333333333333,
    "cleanliness_of_facility": 0.7142857142857143,
    "membership_value": 1
  },
  "aspectVolume": {
    "price": 107,
    "wait_time": 83,
    "result_quality": 468,
    "staff": 339,
    "equipment_working": 3,
    "cleanliness_of_facility": 7,
    "membership_value": 2
  },
  "amenities": {
    "has_free_vacuums": 0.0032948929159802307,
    "has_paid_vacuums": 0,
    "has_mat_cleaner": 0,
    "has_dog_wash": 0,
    "has_air_dryer": 0,
    "has_hand_dry": 0.011532125205930808,
    "uses_ceramic_spray": 0,
    "uses_triple_foam": 0,
    "uses_spot_free_rinse": 0,
    "uses_underbody_wash": 0.006589785831960461,
    "uses_tire_shine": 0.011532125205930808,
    "water_reclamation_mentioned": 0,
    "app_mentioned": 0,
    "license_plate_recognition": 0
  },
  "priceTier": {
    "cheap": 12,
    "fair": 26,
    "expensive": 50
  },
  "topStrengths": [
    {
      "aspect": "staff",
      "score": 0.775811209439528,
      "mentions": 339,
      "posMentions": 301,
      "snippets": [
        "Better suited to trucks than RVs. Friendly staff and a very good job.",
        "The guys put a good effort to get your truck clean and nice. I still needing to get some details but for sure I will come back. Thanks!"
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.655982905982906,
      "mentions": 468,
      "posMentions": 385,
      "snippets": [
        "Better suited to trucks than RVs. Friendly staff and a very good job.",
        "I brought a challenge and they were up to the task. Two truck washes refused to try to get a trailer I brought to them to clean, but Jared was brave enough to take it on. He did a nice job."
      ]
    },
    {
      "aspect": "wait_time",
      "score": 0.12048192771084337,
      "mentions": 83,
      "posMentions": 46,
      "snippets": [
        "They were really fast and did a great job I would recommend these guys anytime",
        "Got a Hopper washout. Staff was friendly and got me in and out quickly. Price was reasonable. Did a great job. Definitely would use them again."
      ]
    }
  ],
  "topComplaints": [
    {
      "aspect": "price",
      "score": -0.2336448598130841,
      "mentions": 107,
      "negMentions": 66,
      "snippets": [
        "Didn't clean the cat walk windows was half cleaned charged to much",
        "$180+tax wash for bobtail not worth it at all. I got scammed. Watch out"
      ]
    },
    {
      "aspect": "wait_time",
      "score": 0.12048192771084337,
      "mentions": 83,
      "negMentions": 36,
      "snippets": [
        "They turned away truck/trailer wash and trailer washout 2 hours before closing time becaise there were two other trucks waiting in line at 4pm…. Their loss, not mine.",
        "They do a good job, but I was a third one in line and in between all this there was also a pick up truck. I am. I’ve been here for three hours. I know they do a great job, but it takes him an hour for each vehicle lot wash"
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.655982905982906,
      "mentions": 468,
      "negMentions": 78,
      "snippets": [
        "Didn't clean the cat walk windows was half cleaned charged to much",
        "$180+tax wash for bobtail not worth it at all. I got scammed. Watch out"
      ]
    },
    {
      "aspect": "staff",
      "score": 0.775811209439528,
      "mentions": 339,
      "negMentions": 38,
      "snippets": [
        "They turned away truck/trailer wash and trailer washout 2 hours before closing time becaise there were two other trucks waiting in line at 4pm…. Their loss, not mine.",
        "I paid them to wash the body and the engine of my Semi truck they only wash the body and not the engine they refused to wash it when I told them so this truck wash shop are thieves"
      ]
    }
  ],
  "executiveSummary": {
    "anomalies": [
      {
        "metric": "rating",
        "direction": "drop",
        "startMonth": "2024-11",
        "endMonth": "2025-01",
        "extremeMonth": "2024-12",
        "baselineValue": 4.36,
        "windowValue": 3.8450704225352115,
        "extremeValue": 3.8454585537918873,
        "durationMonths": 3,
        "themes": [
          {
            "key": "wash_quality",
            "label": "wash result quality",
            "count": 2,
            "rate": 0.10526315789473684
          },
          {
            "key": "staff",
            "label": "staff conduct",
            "count": 2,
            "rate": 0.10526315789473684
          },
          {
            "key": "equipment",
            "label": "broken equipment",
            "count": 1,
            "rate": 0.05263157894736842
          },
          {
            "key": "damage",
            "label": "vehicle damage",
            "count": 1,
            "rate": 0.05263157894736842
          },
          {
            "key": "wait",
            "label": "wait time / slow throughput",
            "count": 1,
            "rate": 0.05263157894736842
          }
        ],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": [
          {
            "city": "Knoxville",
            "state": "TN",
            "ym": "2024-12",
            "stars": 1,
            "text": "Had truck washed and in the process it was damaged by Cameron who was not very professional when confronted about the situation I was later contacted by Robert who said the issue would be taken care of after a few weeks I had to contact my insurance company and have them take care of the situation Your better off using the Blue Beacon accross the street"
          },
          {
            "city": "Knoxville",
            "state": "TN",
            "ym": "2024-11",
            "stars": 1,
            "text": "They did washout very bad job , not clean good just make money👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻"
          },
          {
            "city": "Shepherdsville",
            "state": "KY",
            "ym": "2024-12",
            "stars": 1,
            "text": "My experience with this business was extremely disappointing, particularly due to the behavior of the manager. From the very beginning, the manager demonstrated a poor attitude and treated me with a lack of respect. Despite charging an exorbitant fee for their services, the quality of the work was unacceptable. The trailer was still dirty even after the service was supposedly completed. The combination of mistreatment, unreasonably high prices, and subpar service made this one of the worst experiences I have ever had. I would not recommend this business to anyone. I would never return if the s"
          },
          {
            "city": "Franklin",
            "state": "KY",
            "ym": "2024-12",
            "stars": 1,
            "text": "Waited for 40 minutes for these guys to wash one tractor. Taking my business elsewhere. Pathetic"
          }
        ]
      }
    ]
  },
  "competitorAverages": {
    "avgCompetitorsRing1": 1.25,
    "avgCompetitorsRing3": 5.5,
    "avgCompetitorsRing5": 5.75,
    "medianRing1": 1,
    "medianRing3": 6.5,
    "medianRing5": 2.5
  },
  "timeseries": [
    {
      "month": "2024-01",
      "reviews": 32,
      "avgRating": 4.6875
    },
    {
      "month": "2024-02",
      "reviews": 41,
      "avgRating": 4.2682926829268295
    },
    {
      "month": "2024-03",
      "reviews": 33,
      "avgRating": 4.575757575757576
    },
    {
      "month": "2024-04",
      "reviews": 41,
      "avgRating": 4.463414634146342
    },
    {
      "month": "2024-05",
      "reviews": 36,
      "avgRating": 4.638888888888889
    },
    {
      "month": "2024-06",
      "reviews": 19,
      "avgRating": 3.1052631578947367
    },
    {
      "month": "2024-07",
      "reviews": 23,
      "avgRating": 4.130434782608695
    },
    {
      "month": "2024-08",
      "reviews": 26,
      "avgRating": 4.346153846153846
    },
    {
      "month": "2024-09",
      "reviews": 19,
      "avgRating": 3.789473684210526
    },
    {
      "month": "2024-10",
      "reviews": 22,
      "avgRating": 4.636363636363637
    },
    {
      "month": "2024-11",
      "reviews": 16,
      "avgRating": 3.875
    },
    {
      "month": "2024-12",
      "reviews": 27,
      "avgRating": 3.5185185185185186
    },
    {
      "month": "2025-01",
      "reviews": 28,
      "avgRating": 4.142857142857143
    },
    {
      "month": "2025-02",
      "reviews": 20,
      "avgRating": 3.9
    },
    {
      "month": "2025-03",
      "reviews": 19,
      "avgRating": 4.526315789473684
    },
    {
      "month": "2025-04",
      "reviews": 18,
      "avgRating": 3.8333333333333335
    },
    {
      "month": "2025-05",
      "reviews": 26,
      "avgRating": 4.653846153846154
    },
    {
      "month": "2025-06",
      "reviews": 51,
      "avgRating": 4.529411764705882
    },
    {
      "month": "2025-07",
      "reviews": 31,
      "avgRating": 4.548387096774194
    },
    {
      "month": "2025-08",
      "reviews": 27,
      "avgRating": 4.333333333333333
    },
    {
      "month": "2025-09",
      "reviews": 28,
      "avgRating": 4.071428571428571
    },
    {
      "month": "2025-10",
      "reviews": 20,
      "avgRating": 3.9
    },
    {
      "month": "2025-11",
      "reviews": 25,
      "avgRating": 4.16
    },
    {
      "month": "2025-12",
      "reviews": 40,
      "avgRating": 4.725
    },
    {
      "month": "2026-01",
      "reviews": 25,
      "avgRating": 4.36
    },
    {
      "month": "2026-02",
      "reviews": 21,
      "avgRating": 4.428571428571429
    },
    {
      "month": "2026-03",
      "reviews": 23,
      "avgRating": 4.434782608695652
    },
    {
      "month": "2026-04",
      "reviews": 38,
      "avgRating": 4.447368421052632
    }
  ],
  "states": [
    {
      "state": "Kentucky",
      "stateCode": "KY",
      "locationCount": 2,
      "reviewsTotal": 968,
      "avgRating": 4.039152892561983
    },
    {
      "state": "Tennessee",
      "stateCode": "TN",
      "locationCount": 1,
      "reviewsTotal": 806,
      "avgRating": 4.3
    },
    {
      "state": "Indiana",
      "stateCode": "IN",
      "locationCount": 1,
      "reviewsTotal": 573,
      "avgRating": 4.3
    }
  ],
  "locations": [
    {
      "placeId": "ChIJ-8l_kY0sXIgRSyBMNUaOISQ",
      "title": "Pride Truck Wash - Knoxville",
      "street": "1651 Everett Rd",
      "city": "Knoxville",
      "state": "Tennessee",
      "stateCode": "TN",
      "zip": "37932",
      "lat": 35.8816649,
      "lng": -84.2380436,
      "totalScore": 4.3,
      "reviewsCount": 806,
      "reviewsDistribution": {
        "oneStar": 92,
        "twoStar": 19,
        "threeStar": 30,
        "fourStar": 66,
        "fiveStar": 599
      },
      "scoredReviews": 251,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0,
        "full_service": 0.05976095617529881,
        "self_serve_bay": 0.00398406374501992,
        "inbay_automatic": 0,
        "hand_wash": 0.07171314741035857,
        "detail_shop": 0.01195219123505976,
        "mobile_service": 0,
        "truck_rv_fleet": 0.3466135458167331
      },
      "aspectScores": {
        "price": -0.5151515151515151,
        "wait_time": 0.3181818181818182,
        "result_quality": 0.755,
        "staff": 0.8860759493670886,
        "equipment_working": -1,
        "cleanliness_of_facility": 1,
        "membership_value": 1
      },
      "damageRate": 0.02390438247011952,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.01195219123505976,
      "competitors": {
        "ring1Count": 3,
        "ring3Count": 4,
        "ring5Count": 17,
        "ring1AvgRating": 4.033333333333333,
        "ring3AvgRating": 4.633333333333333,
        "ring5AvgRating": 4.338461538461539
      }
    },
    {
      "placeId": "ChIJO8NHv_kDaYgRG-UBYNhwWSI",
      "title": "PRIDE Truck Wash - Shepherdsville",
      "street": "1116 Cedar Grove Rd",
      "city": "Shepherdsville",
      "state": "Kentucky",
      "stateCode": "KY",
      "zip": "40165",
      "lat": 37.9807554,
      "lng": -85.693909,
      "totalScore": 4,
      "reviewsCount": 589,
      "reviewsDistribution": {
        "oneStar": 107,
        "twoStar": 21,
        "threeStar": 28,
        "fourStar": 66,
        "fiveStar": 367
      },
      "scoredReviews": 145,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0,
        "full_service": 0.06206896551724138,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.04827586206896552,
        "detail_shop": 0.006896551724137931,
        "mobile_service": 0,
        "truck_rv_fleet": 0.3931034482758621
      },
      "aspectScores": {
        "price": -0.41935483870967744,
        "wait_time": -0.6190476190476191,
        "result_quality": 0.5045045045045045,
        "staff": 0.48717948717948717,
        "equipment_working": 0,
        "cleanliness_of_facility": 1,
        "membership_value": 0
      },
      "damageRate": 0.006896551724137931,
      "membershipCancellationRate": null,
      "membershipMentionRate": 0,
      "competitors": {
        "ring1Count": 1,
        "ring3Count": 9,
        "ring5Count": 3,
        "ring1AvgRating": 4,
        "ring3AvgRating": 4.442857142857142,
        "ring5AvgRating": 4.966666666666667
      }
    },
    {
      "placeId": "ChIJuzThRS30EYgRcHAcP1xV0Rk",
      "title": "Pride Truck Wash - Hebron",
      "street": "3570 E 181st Ave",
      "city": "Hebron",
      "state": "Indiana",
      "stateCode": "IN",
      "zip": "46341",
      "lat": 41.2901596,
      "lng": -87.2926099,
      "totalScore": 4.3,
      "reviewsCount": 573,
      "reviewsDistribution": {
        "oneStar": 65,
        "twoStar": 11,
        "threeStar": 20,
        "fourStar": 53,
        "fiveStar": 424
      },
      "scoredReviews": 118,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0.00847457627118644,
        "full_service": 0.00847457627118644,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.07627118644067797,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0.3644067796610169
      },
      "aspectScores": {
        "price": 0,
        "wait_time": 0.8666666666666667,
        "result_quality": 0.5730337078651685,
        "staff": 0.8360655737704918,
        "equipment_working": 1,
        "cleanliness_of_facility": 0,
        "membership_value": 1
      },
      "damageRate": 0,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.00847457627118644,
      "competitors": {
        "ring1Count": 0,
        "ring3Count": 0,
        "ring5Count": 1,
        "ring1AvgRating": null,
        "ring3AvgRating": null,
        "ring5AvgRating": null
      }
    },
    {
      "placeId": "ChIJm7M2bJbIZYgRNlnVFpYcgxs",
      "title": "Pride Truck Wash - Franklin",
      "street": "2940-B Scottsville Rd",
      "city": "Franklin",
      "state": "Kentucky",
      "stateCode": "KY",
      "zip": "42134",
      "lat": 36.717955,
      "lng": -86.526392,
      "totalScore": 4.1,
      "reviewsCount": 379,
      "reviewsDistribution": {
        "oneStar": 61,
        "twoStar": 10,
        "threeStar": 17,
        "fourStar": 33,
        "fiveStar": 258
      },
      "scoredReviews": 93,
      "dominantFormat": "full_service",
      "formatRates": {
        "express_tunnel": 0.010752688172043012,
        "full_service": 0.021505376344086023,
        "self_serve_bay": 0,
        "inbay_automatic": 0.010752688172043012,
        "hand_wash": 0.021505376344086023,
        "detail_shop": 0.010752688172043012,
        "mobile_service": 0,
        "truck_rv_fleet": 0.34408602150537637
      },
      "aspectScores": {
        "price": 0.23809523809523808,
        "wait_time": 0.12,
        "result_quality": 0.7205882352941176,
        "staff": 0.8095238095238095,
        "equipment_working": -1,
        "cleanliness_of_facility": 0,
        "membership_value": 0
      },
      "damageRate": 0,
      "membershipCancellationRate": null,
      "membershipMentionRate": 0,
      "competitors": {
        "ring1Count": 1,
        "ring3Count": 9,
        "ring5Count": 2,
        "ring1AvgRating": 4.5,
        "ring3AvgRating": 4.185714285714285,
        "ring5AvgRating": 5
      }
    }
  ]
}