{ "apiVersion": 1, "self": "https://washindex.com/api/chains/prestige-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/prestige-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "prestige-car-wash", "chain": { "name": "Prestige Car Wash", "website": "prestigecarwashky.com", "locationCount": 2 }, "generatedAt": "2026-05-24T17:18:09.522Z", "summary": { "locationCount": 33, "totalReviews": 42931, "avgRating": 4.756008478721671, "scoredReviews": 11479, "spamFlagged": 4, "statesServed": 2, "dominantFormat": "express_tunnel", "damageRate": 0.016029270842407874, "membershipMentionRate": 0.08188866626012718, "membershipCancellationRate": 0.10531914893617021, "membershipUnlimitedRate": 0.17872340425531916, "upsellPressureRate": 0.008101751023608328 }, "formatRates": { "express_tunnel": 0.020210819757818625, "full_service": 0.0033975084937712344, "self_serve_bay": 0.017684467288091296, "inbay_automatic": 0.0027005836745361096, "hand_wash": 0.0022650056625141564, "detail_shop": 0.002526352469727328, "mobile_service": 0.00008711560240439062, "truck_rv_fleet": 0.0006098092168307344 }, "aspectScores": { "price": 0.20923913043478262, "wait_time": 0.4391304347826087, "result_quality": 0.6088117489986649, "staff": 0.8556461001164144, "equipment_working": -0.2962328767123288, "cleanliness_of_facility": 0.8403755868544601, "membership_value": 0.20537124802527645 }, "aspectVolume": { "price": 736, "wait_time": 460, "result_quality": 2996, "staff": 6013, "equipment_working": 584, "cleanliness_of_facility": 426, "membership_value": 633 }, "amenities": { "has_free_vacuums": 0.13163167523303423, "has_paid_vacuums": 0.0075790574091819845, "has_mat_cleaner": 0.0002613468072131719, "has_dog_wash": 0.0006098092168307344, "has_air_dryer": 0.0023521212649185467, "has_hand_dry": 0.0006098092168307344, "uses_ceramic_spray": 0, "uses_triple_foam": 0.00043557801202195314, "uses_spot_free_rinse": 0.00008711560240439062, "uses_underbody_wash": 0.001829427650492203, "uses_tire_shine": 0.0011325028312570782, "water_reclamation_mentioned": 0.0003484624096175625, "app_mentioned": 0.00017423120480878124, "license_plate_recognition": 0.0005226936144263438 }, "priceTier": { "cheap": 185, "fair": 150, "expensive": 115 }, "topStrengths": [ { "aspect": "staff", "score": 0.8556461001164144, "mentions": 6013, "posMentions": 5576, "snippets": [ "Nice staff, I wish they had air compressors.", "They did an excellent job on cleaning our truck. Very professional." ] }, { "aspect": "cleanliness_of_facility", "score": 0.8403755868544601, "mentions": 426, "posMentions": 392, "snippets": [ "Great service, clean and friendly staff!", "Always a clean experience! Love them all." ] }, { "aspect": "result_quality", "score": 0.6088117489986649, "mentions": 2996, "posMentions": 2387, "snippets": [ "Great car wash. Love the free vacuums that are powerful.", "Wash is good. Sometimes the vacuum is clogged, great when it works." ] }, { "aspect": "wait_time", "score": 0.4391304347826087, "mentions": 460, "posMentions": 331, "snippets": [ "Good car wash no wait time. Higher priced", "Fast in & out car wash, they are just a little too pushy with their VIP package. Saying No, thank you 5 times should be more than enough" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.2962328767123288, "mentions": 584, "negMentions": 377, "snippets": [ "The soap in the self-wash bay is non existed.", "The automated car wash never cleans the back of my car. Waste of money." ] }, { "aspect": "membership_value", "score": 0.20537124802527645, "mentions": 633, "negMentions": 250, "snippets": [ "They offer you a special but they want your credit card number I don't want to do that", "The basic wash is not very good. Machines dont dry well enough so watermarks all over th car. The monthly membership is not worth the quality of the wash." ] }, { "aspect": "price", "score": 0.20923913043478262, "mentions": 736, "negMentions": 291, "snippets": [ "this location does 🚫 NOT 🚫 offer a budget wash👎", "The Car Wash doesn't totally clean my Car, and it's costly." ] }, { "aspect": "wait_time", "score": 0.4391304347826087, "mentions": 460, "negMentions": 129, "snippets": [ "Not busy, then why did I have to wait over 10 mins? Got the $20 dollar wash. My opinion over priced. Didnt even get all the soap. Weak sauce.", "It didn't do a great job. It shut down when I was going through. I had to wait for someone to figure out how to put their car into neutral. It interrupted the was and came out terrible." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-07", "extremeMonth": "2024-01", "baselineValue": 4.85200668896321, "windowValue": 4.639720558882235, "extremeValue": 3.293103448275862, "durationMonths": 7, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 26, "rate": 0.18055555555555555 }, { "key": "refund", "label": "refund / billing dispute", "count": 16, "rate": 0.1111111111111111 }, { "key": "damage", "label": "vehicle damage", "count": 13, "rate": 0.09027777777777778 }, { "key": "staff", "label": "staff conduct", "count": 11, "rate": 0.0763888888888889 }, { "key": "wash_quality", "label": "wash result quality", "count": 10, "rate": 0.06944444444444445 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Louisville", "state": "KY", "ym": "2024-03", "stars": 1, "text": "Went through the cash wash and it chipped my paint and light. It was clean but not worth it. I appreciate your response but there was nothing wrong with our tail light. We actually have 5 other scratches across the truck, each 1-3\". We usually wash the truck ourselves so I am very aware of the paint condition prior to coming through. I realize accidents happen but the damage this caused is pretty unfortunate. I do see other reviews now noting similar scratches. You have many great reviews as well so I'm guessing I was one of the unlucky few, but I would want to be aware of the possibility if I" }, { "city": "Louisville", "state": "KY", "ym": "2024-02", "stars": 1, "text": "This is my second month at this car wash service but very bad experience they charged me $22 but every time I go at there machine not read my license plate bcuz who work at there put my license plate number wrong so every time I have to wait for gate open or wait for someone to come and put manual my number plate and online account I don’t have any barcode so if I can do myself or they don’t provide me at service point so their machine read my license plate and no one wants to interested to fix my problem to correct my license plate in their system today also same happened and wait 10 minutes " }, { "city": "Louisville", "state": "KY", "ym": "2024-02", "stars": 1, "text": "There were several cars in front of us going through the carwash at the sametime. We went through really quickly and were very skeptical if the car was even getting clean. Afterwards, $19 and the car is still dirty. It wasn't even super dirty....just abit of salt." }, { "city": "Stoughton", "state": "MA", "ym": "2024-04", "stars": 1, "text": "Old lady Tuesday morning was so rude. I was so nice to her and she was just so rude since I walked in. She made me wait a good 5 minutes while she stocked the cigarettes. Finally saw I was there and I asked for frontos and she rudely asked for my ID like I was a child and I gave it to her and she said with attitude that she needs to scan the product first, like you just asked me for my license? Anyways after being disrespected again when I asked the price I told her I don’t need this and I left. She was really old and maybe that’s why she was having a bad day. If I got my wraps I woulda rolled" } ] }, { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-06", "extremeMonth": "2024-01", "baselineValue": 1158, "windowValue": 115.33333333333333, "extremeValue": 68, "durationMonths": 6, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 19, "rate": 0.152 }, { "key": "refund", "label": "refund / billing dispute", "count": 16, "rate": 0.128 }, { "key": "damage", "label": "vehicle damage", "count": 11, "rate": 0.088 }, { "key": "wash_quality", "label": "wash result quality", "count": 10, "rate": 0.08 }, { "key": "price_hike", "label": "price hike / value loss", "count": 10, "rate": 0.08 } ], "affectedLocations": 5, "topAffectedCities": [ { "city": "Melrose", "state": "MA", "baselineRating": 3.9, "windowRating": 2.3529411764705883, "windowReviews": 17 }, { "city": "Watertown", "state": "MA", "baselineRating": 4.5, "windowRating": 2.8378378378378377, "windowReviews": 37 }, { "city": "Shrewsbury", "state": "MA", "baselineRating": 4.7, "windowRating": 2.9411764705882355, "windowReviews": 17 }, { "city": "Peabody", "state": "MA", "baselineRating": 4.9, "windowRating": 3, "windowReviews": 11 }, { "city": "Canton", "state": "MA", "baselineRating": 4.8, "windowRating": 3.1666666666666665, "windowReviews": 18 } ], "sampleQuotes": [ { "city": "Louisville", "state": "KY", "ym": "2024-03", "stars": 1, "text": "Went through the cash wash and it chipped my paint and light. It was clean but not worth it. I appreciate your response but there was nothing wrong with our tail light. We actually have 5 other scratches across the truck, each 1-3\". We usually wash the truck ourselves so I am very aware of the paint condition prior to coming through. I realize accidents happen but the damage this caused is pretty unfortunate. I do see other reviews now noting similar scratches. You have many great reviews as well so I'm guessing I was one of the unlucky few, but I would want to be aware of the possibility if I" }, { "city": "Louisville", "state": "KY", "ym": "2024-02", "stars": 1, "text": "This is my second month at this car wash service but very bad experience they charged me $22 but every time I go at there machine not read my license plate bcuz who work at there put my license plate number wrong so every time I have to wait for gate open or wait for someone to come and put manual my number plate and online account I don’t have any barcode so if I can do myself or they don’t provide me at service point so their machine read my license plate and no one wants to interested to fix my problem to correct my license plate in their system today also same happened and wait 10 minutes " }, { "city": "Louisville", "state": "KY", "ym": "2024-02", "stars": 1, "text": "There were several cars in front of us going through the carwash at the sametime. We went through really quickly and were very skeptical if the car was even getting clean. Afterwards, $19 and the car is still dirty. It wasn't even super dirty....just abit of salt." }, { "city": "Louisville", "state": "KY", "ym": "2024-03", "stars": 2, "text": "Been here a couple of times, the first was OK but today made my partner and I decide to not return. Friendly staff and the exterior cleaning job was great but interior was shabby, not worth the money. The real issue is the employees not knowing how to drive or park a manual vehicle. While exiting the main wash section, the employee driving my partner's sports car was very aggressively applying the gas and braking to get over the small humps in the exit which was terrifying to witness but forgivable, then when he stopped the car and got out to start drying, it started rolling towards the road! 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