{ "apiVersion": 1, "self": "https://washindex.com/api/chains/pitstop-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/pitstop-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.", "slug": "pitstop-car-wash", "chain": { "name": "PitStop Car Wash", "website": "acleancarfast.com", "locationCount": 16 }, "generatedAt": "2026-05-24T17:53:50.763Z", "summary": { "locationCount": 16, "totalReviews": 9867, "avgRating": 4.551981351981353, "scoredReviews": 3627, "spamFlagged": 2, "statesServed": 3, "dominantFormat": "express_tunnel", "damageRate": 0.011855527984560243, "membershipMentionRate": 0.09732561345464572, "membershipCancellationRate": 0.13031161473087818, "membershipUnlimitedRate": 0.21529745042492918, "upsellPressureRate": 0.0038599393438103115 }, "formatRates": { "express_tunnel": 0.02481389578163772, "full_service": 0.013785497656465398, "self_serve_bay": 0.006341328921974083, "inbay_automatic": 0.0005514199062586159, "hand_wash": 0.006892748828232699, "detail_shop": 0.0027570995312930797, "mobile_service": 0.0011028398125172319, "truck_rv_fleet": 0.0013785497656465398 }, "aspectScores": { "price": 0.04035874439461883, "wait_time": 0.6541353383458647, "result_quality": 0.6148078725398313, "staff": 0.8760098349139445, "equipment_working": -0.39622641509433965, "cleanliness_of_facility": 0.7945205479452054, "membership_value": 0.15813953488372093 }, "aspectVolume": { "price": 223, "wait_time": 133, "result_quality": 1067, "staff": 2847, "equipment_working": 265, "cleanliness_of_facility": 146, "membership_value": 215 }, "amenities": { "has_free_vacuums": 0.04466501240694789, "has_paid_vacuums": 0.012958367797077475, "has_mat_cleaner": 0.010201268265784396, "has_dog_wash": 0, "has_air_dryer": 0.006892748828232699, "has_hand_dry": 0.0013785497656465398, "uses_ceramic_spray": 0.0013785497656465398, "uses_triple_foam": 0.00027570995312930797, "uses_spot_free_rinse": 0.0008271298593879239, "uses_underbody_wash": 0.00027570995312930797, "uses_tire_shine": 0.008271298593879239, "water_reclamation_mentioned": 0.00027570995312930797, "app_mentioned": 0.00027570995312930797, "license_plate_recognition": 0.00027570995312930797 }, "priceTier": { "cheap": 35, "fair": 50, "expensive": 46 }, "topStrengths": [ { "aspect": "staff", "score": 0.8760098349139445, "mentions": 2847, "posMentions": 2670, "snippets": [ "The staff was helpful and the clothes, multi-purpose cleaner, and windex were a pleasant surprise. My only complaint is the car wash did not clean the soft vinyl bed cover on the truck.", "AWESOME SERVICE!!!! FRIENDLY STAFF!!!!!!" ] }, { "aspect": "cleanliness_of_facility", "score": 0.7945205479452054, "mentions": 146, "posMentions": 131, "snippets": [ "Clean facilities and they offer rags and windex free of charge.", "Nice clean car and great service by mark!" ] }, { "aspect": "wait_time", "score": 0.6541353383458647, "mentions": 133, "posMentions": 110, "snippets": [ "Very fast, vacuums well, friendly staff, amazing products", "Fast and efficient. Staff always helpful. Car looks good!!!" ] }, { "aspect": "result_quality", "score": 0.6148078725398313, "mentions": 1067, "posMentions": 853, "snippets": [ "Pretty decent car wash and you can actually pay with cash", "My first time here. Car came out cleaner than other car washed. I'm a fan." ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": -0.39622641509433965, "mentions": 265, "negMentions": 184, "snippets": [ "Staff not doing their job, multiple aspects not working", "Chain broke that pulls you along while I was in the middle of the car wash" ] }, { "aspect": "price", "score": 0.04035874439461883, "mentions": 223, "negMentions": 107, "snippets": [ "Good service but the most expensive car wash I have ever seen.", "Very disappointed. I purchased a $30 car wash with tire shine and the works and they had not refilled some tanks. I won’t be back." ] }, { "aspect": "membership_value", "score": 0.15813953488372093, "mentions": 215, "negMentions": 90, "snippets": [ "It got the sides and wheels but didn’t touch the front or back of my car. Cancelled membership after one use.", "Agent setup a monthly plan using my credit card and I never authorized it. Be aware. Check your credit card statement." ] }, { "aspect": "result_quality", "score": 0.6148078725398313, "mentions": 1067, "negMentions": 197, "snippets": [ "Poor wash, poor vacuum, half ass customer service", "The wash doesn’t clean well. Won’t be back. Vacuums were good" ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-04", "extremeMonth": "2024-02", "baselineValue": 4.726666666666667, "windowValue": 4.207236842105263, "extremeValue": 3.7018047112462007, "durationMonths": 4, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 5, "rate": 0.10869565217391304 }, { "key": "damage", "label": "vehicle damage", "count": 5, "rate": 0.10869565217391304 }, { "key": "wash_quality", "label": "wash result quality", "count": 5, "rate": 0.10869565217391304 }, { "key": "staff", "label": "staff conduct", "count": 5, "rate": 0.10869565217391304 }, { "key": "equipment", "label": "broken equipment", "count": 4, "rate": 0.08695652173913043 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Walker", "state": "LA", "ym": "2024-04", "stars": 1, "text": "I am really disappointed in having to write this review. I have left 3 messages with no return call. On March 24th, my husband and I went to your car wash. During the beginning of the wash where the soap was on our windshield, the wash stopped, and the truck in front of us was pushed back into our vehicle which caused damage to our vehicle. The guys on duty stopped the car wash. We backed out, and then we had to fill out a report . Also, Walker PD came and had to write a report. The worker told us someone would get back to us in a week. We have not heard from anyone. We did find out that day d" }, { "city": "Walker", "state": "LA", "ym": "2024-03", "stars": 2, "text": "Site manager, Alex Lott, at the Walker location, very unprofessional!!! How are you supposed to be the manager of a location and approach “loyal customers” with the attitude that you had on Saturday, 3/31/24 . All over his tires “peeling out” when he left the car wash bay. Just to let u know, mine do that everytime also. I don’t know if it’s the tire shine, or because they are wet, or the concrete being wet, but they do it “everytime” also. If you would’ve approached me, the way you approached this other customer, I seriously would’ve hurt your feelings. If you are going to be a “manager”, tal" }, { "city": "Prairieville", "state": "LA", "ym": "2024-04", "stars": 1, "text": "My car was damaged while going through the car wash over a week ago due to the negligence of a new employee. I filled out a form and was told they would get in touch with me in 5 business days. I have not received any communication so I've been trying to contact them and haven't been able to get through to anyone. I keep getting sent to different voicemails and nobody can help me. I've even tried to email but the emails bounce back. Very disappointed and wondering if I will ever get my car repaired." }, { "city": "Prairieville", "state": "LA", "ym": "2024-02", "stars": 1, "text": "Terrible customer service and ruined the paint on my brand new car. We’ve tried to call for a day now with no one to get a hold of. I have a brand new black vehicle not even a week old, took it through the wash for the very first time and put scratches and swirl marks all over back and side. Pics are AFTER we paid someone to detail it but now we will have to get a new paint job. Unless you want a ruined car I would absolutely stay away from this car wash. So very upset." } ], "ownership": { "rate": 0.043478260869565216, "count": 2, "priorBrand": "Dirty Dog's Car Wash Tampa", "priorBrandCount": 1, "priorBrandShare": 0.5 } }, { "metric": "volume", "direction": "rise", "startMonth": "2025-10", "endMonth": "2026-04", "extremeMonth": "2026-03", "baselineValue": 174, "windowValue": 410.85714285714283, "extremeValue": 573.3333333333334, "durationMonths": 7, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.1875, "avgCompetitorsRing3": 14.875, "avgCompetitorsRing5": 14.8125, "medianRing1": 4, "medianRing3": 13.5, "medianRing5": 14 }, "timeseries": [ { "month": "2024-01", "reviews": 32, "avgRating": 4.03125 }, { "month": "2024-02", "reviews": 35, "avgRating": 3.4571428571428573 }, { "month": "2024-03", "reviews": 47, "avgRating": 3.617021276595745 }, { "month": "2024-04", "reviews": 190, "avgRating": 4.521052631578947 }, { "month": "2024-05", "reviews": 190, 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