{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/personal-touch-car-wash.json",
  "humanUrl": "https://washindex.com/car-wash-chains/personal-touch-car-wash",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "personal-touch-car-wash",
  "chain": {
    "name": "Personal Touch Car Wash",
    "website": "personaltouchcarwash.net",
    "locationCount": 4
  },
  "generatedAt": "2026-05-24T20:26:44.635Z",
  "summary": {
    "locationCount": 4,
    "totalReviews": 840,
    "avgRating": 4.096190476190476,
    "scoredReviews": 94,
    "spamFlagged": 0,
    "statesServed": 1,
    "dominantFormat": "express_tunnel",
    "damageRate": 0.06382978723404255,
    "membershipMentionRate": 0.07446808510638298,
    "membershipCancellationRate": 0.42857142857142855,
    "membershipUnlimitedRate": 0.42857142857142855,
    "upsellPressureRate": 0.010638297872340425
  },
  "formatRates": {
    "express_tunnel": 0.05319148936170213,
    "full_service": 0.0425531914893617,
    "self_serve_bay": 0.06382978723404255,
    "inbay_automatic": 0.010638297872340425,
    "hand_wash": 0.06382978723404255,
    "detail_shop": 0.010638297872340425,
    "mobile_service": 0,
    "truck_rv_fleet": 0.010638297872340425
  },
  "aspectScores": {
    "price": -0.375,
    "wait_time": 0.5,
    "result_quality": 0.2711864406779661,
    "staff": 0.5333333333333333,
    "equipment_working": -0.3333333333333333,
    "cleanliness_of_facility": 0,
    "membership_value": 0.14285714285714285
  },
  "aspectVolume": {
    "price": 16,
    "wait_time": 8,
    "result_quality": 59,
    "staff": 45,
    "equipment_working": 9,
    "cleanliness_of_facility": 2,
    "membership_value": 7
  },
  "amenities": {
    "has_free_vacuums": 0.09574468085106383,
    "has_paid_vacuums": 0.02127659574468085,
    "has_mat_cleaner": 0,
    "has_dog_wash": 0.010638297872340425,
    "has_air_dryer": 0,
    "has_hand_dry": 0,
    "uses_ceramic_spray": 0,
    "uses_triple_foam": 0,
    "uses_spot_free_rinse": 0,
    "uses_underbody_wash": 0,
    "uses_tire_shine": 0,
    "water_reclamation_mentioned": 0,
    "app_mentioned": 0,
    "license_plate_recognition": 0
  },
  "priceTier": {
    "cheap": 0,
    "fair": 4,
    "expensive": 6
  },
  "topStrengths": [
    {
      "aspect": "result_quality",
      "score": 0.2711864406779661,
      "mentions": 59,
      "posMentions": 36,
      "snippets": [
        "Car wash is fine for a regular car. You can't cancel membership over phone.",
        "Did a great job cleaning my truck. Great products made the rain bead up the next day."
      ]
    }
  ],
  "topComplaints": [
    {
      "aspect": "result_quality",
      "score": 0.2711864406779661,
      "mentions": 59,
      "negMentions": 20,
      "snippets": [
        "The back of my car still looks like crud when I come to this car wash. The worst part though is the guys that work there are not friendly at all and look like they absolutely hate being there.",
        "Crappy job ripped my antenna off would not go back!!"
      ]
    }
  ],
  "executiveSummary": {
    "anomalies": [
      {
        "metric": "rating",
        "direction": "drop",
        "startMonth": "2024-09",
        "endMonth": "2024-11",
        "extremeMonth": "2024-10",
        "baselineValue": 4,
        "windowValue": 3.5,
        "extremeValue": 3.277777777777778,
        "durationMonths": 3,
        "themes": [],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": []
      },
      {
        "metric": "rating",
        "direction": "rise",
        "startMonth": "2025-02",
        "endMonth": "2025-04",
        "extremeMonth": "2025-03",
        "baselineValue": 4,
        "windowValue": 4.454545454545454,
        "extremeValue": 4.666666666666667,
        "durationMonths": 3,
        "themes": [],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": []
      },
      {
        "metric": "rating",
        "direction": "rise",
        "startMonth": "2025-09",
        "endMonth": "2025-11",
        "extremeMonth": "2025-10",
        "baselineValue": 4,
        "windowValue": 4.5,
        "extremeValue": 4.642857142857143,
        "durationMonths": 3,
        "themes": [],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": []
      },
      {
        "metric": "volume",
        "direction": "rise",
        "startMonth": "2024-04",
        "endMonth": "2024-06",
        "extremeMonth": "2024-05",
        "baselineValue": 6,
        "windowValue": 12.333333333333334,
        "extremeValue": 12.333333333333334,
        "durationMonths": 3,
        "themes": [],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": []
      }
    ]
  },
  "competitorAverages": {
    "avgCompetitorsRing1": 3.75,
    "avgCompetitorsRing3": 7.75,
    "avgCompetitorsRing5": 6.25,
    "medianRing1": 3.5,
    "medianRing3": 6.5,
    "medianRing5": 5
  },
  "timeseries": [
    {
      "month": "2024-02",
      "reviews": 4,
      "avgRating": 4.25
    },
    {
      "month": "2024-03",
      "reviews": 4,
      "avgRating": 4.5
    },
    {
      "month": "2024-04",
      "reviews": 12,
      "avgRating": 3.8333333333333335
    },
    {
      "month": "2024-05",
      "reviews": 12,
      "avgRating": 3.6666666666666665
    },
    {
      "month": "2024-06",
      "reviews": 13,
      "avgRating": 4.384615384615385
    },
    {
      "month": "2024-07",
      "reviews": 6,
      "avgRating": 3.8333333333333335
    },
    {
      "month": "2024-08",
      "reviews": 3,
      "avgRating": 4
    },
    {
      "month": "2024-09",
      "reviews": 6,
      "avgRating": 3.8333333333333335
    },
    {
      "month": "2024-10",
      "reviews": 2,
      "avgRating": 2.5
    },
    {
      "month": "2024-11",
      "reviews": 4,
      "avgRating": 3.5
    },
    {
      "month": "2024-12",
      "reviews": 6,
      "avgRating": 4.833333333333333
    },
    {
      "month": "2025-01",
      "reviews": 9,
      "avgRating": 4
    },
    {
      "month": "2025-02",
      "reviews": 6,
      "avgRating": 4
    },
    {
      "month": "2025-03",
      "reviews": 1,
      "avgRating": 5
    },
    {
      "month": "2025-04",
      "reviews": 4,
      "avgRating": 5
    },
    {
      "month": "2025-05",
      "reviews": 7,
      "avgRating": 3.5714285714285716
    },
    {
      "month": "2025-06",
      "reviews": 7,
      "avgRating": 3.7142857142857144
    },
    {
      "month": "2025-07",
      "reviews": 8,
      "avgRating": 3.75
    },
    {
      "month": "2025-08",
      "reviews": 7,
      "avgRating": 3.857142857142857
    },
    {
      "month": "2025-09",
      "reviews": 7,
      "avgRating": 4.428571428571429
    },
    {
      "month": "2025-10",
      "reviews": 1,
      "avgRating": 5
    },
    {
      "month": "2025-11",
      "reviews": 4,
      "avgRating": 4.5
    },
    {
      "month": "2025-12",
      "reviews": 2,
      "avgRating": 4
    },
    {
      "month": "2026-01",
      "reviews": 6,
      "avgRating": 3.5
    },
    {
      "month": "2026-02",
      "reviews": 4,
      "avgRating": 4.75
    },
    {
      "month": "2026-03",
      "reviews": 7,
      "avgRating": 3.7142857142857144
    },
    {
      "month": "2026-04",
      "reviews": 8,
      "avgRating": 3.875
    }
  ],
  "states": [
    {
      "state": "Oregon",
      "stateCode": "OR",
      "locationCount": 4,
      "reviewsTotal": 840,
      "avgRating": 4.096190476190476
    }
  ],
  "locations": [
    {
      "placeId": "ChIJxdTVvYNlwFQRa2SHXZj-gk4",
      "title": "Personal Touch Car Wash of Lebanon",
      "street": "1720 S Main St",
      "city": "Lebanon",
      "state": "Oregon",
      "stateCode": "OR",
      "zip": "97355",
      "lat": 44.5299128,
      "lng": -122.9073977,
      "totalScore": 4.2,
      "reviewsCount": 400,
      "reviewsDistribution": {
        "oneStar": 22,
        "twoStar": 20,
        "threeStar": 38,
        "fourStar": 95,
        "fiveStar": 225
      },
      "scoredReviews": 43,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.06976744186046512,
        "full_service": 0.046511627906976744,
        "self_serve_bay": 0.11627906976744186,
        "inbay_automatic": 0,
        "hand_wash": 0.06976744186046512,
        "detail_shop": 0.023255813953488372,
        "mobile_service": 0,
        "truck_rv_fleet": 0.023255813953488372
      },
      "aspectScores": {
        "price": -0.42857142857142855,
        "wait_time": 0.3333333333333333,
        "result_quality": 0.28,
        "staff": 0.6,
        "equipment_working": 0,
        "cleanliness_of_facility": -1,
        "membership_value": 0.2
      },
      "damageRate": 0.06976744186046512,
      "membershipCancellationRate": 0.6,
      "membershipMentionRate": 0.11627906976744186,
      "competitors": {
        "ring1Count": 5,
        "ring3Count": 3,
        "ring5Count": 4,
        "ring1AvgRating": 4.475,
        "ring3AvgRating": 4.9,
        "ring5AvgRating": 5
      }
    },
    {
      "placeId": "ChIJA6Rao4JelVQRDze8Ltba_RA",
      "title": "Personal Touch Car Wash",
      "street": "432 N Pacific Hwy",
      "city": "Woodburn",
      "state": "Oregon",
      "stateCode": "OR",
      "zip": "97071",
      "lat": 45.1381555,
      "lng": -122.8422677,
      "totalScore": 3.6,
      "reviewsCount": 199,
      "reviewsDistribution": {
        "oneStar": 38,
        "twoStar": 17,
        "threeStar": 25,
        "fourStar": 29,
        "fiveStar": 90
      },
      "scoredReviews": 21,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0,
        "full_service": 0.047619047619047616,
        "self_serve_bay": 0.047619047619047616,
        "inbay_automatic": 0.047619047619047616,
        "hand_wash": 0.047619047619047616,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": -1,
        "wait_time": 0,
        "result_quality": 0.38461538461538464,
        "staff": 0.2,
        "equipment_working": -0.3333333333333333,
        "cleanliness_of_facility": 1,
        "membership_value": -1
      },
      "damageRate": 0.047619047619047616,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.047619047619047616,
      "competitors": {
        "ring1Count": 7,
        "ring3Count": 6,
        "ring5Count": 11,
        "ring1AvgRating": 4.916666666666667,
        "ring3AvgRating": 5,
        "ring5AvgRating": 4.766666666666667
      }
    },
    {
      "placeId": "ChIJVWkyWD70v1QRHbnAN9iudE8",
      "title": "Personal Touch Car Wash of Stayton",
      "street": "1283 N First Ave St",
      "city": "Stayton",
      "state": "Oregon",
      "stateCode": "OR",
      "zip": "97383",
      "lat": 44.8038116,
      "lng": -122.7946892,
      "totalScore": 4.4,
      "reviewsCount": 161,
      "reviewsDistribution": {
        "oneStar": 9,
        "twoStar": 4,
        "threeStar": 11,
        "fourStar": 25,
        "fiveStar": 112
      },
      "scoredReviews": 14,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.07142857142857142,
        "full_service": 0,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": -0.3333333333333333,
        "wait_time": 1,
        "result_quality": 0,
        "staff": 0.42857142857142855,
        "equipment_working": 0,
        "cleanliness_of_facility": 0,
        "membership_value": 0
      },
      "damageRate": 0.07142857142857142,
      "membershipCancellationRate": null,
      "membershipMentionRate": 0,
      "competitors": {
        "ring1Count": 2,
        "ring3Count": 7,
        "ring5Count": 5,
        "ring1AvgRating": 4.75,
        "ring3AvgRating": 3.95,
        "ring5AvgRating": 4.833333333333333
      }
    },
    {
      "placeId": "ChIJrRMzTd9HwFQRPn1gnFWPt5M",
      "title": "Personal Touch Car Wash",
      "street": "5090 Philomath Blvd",
      "city": "Corvallis",
      "state": "Oregon",
      "stateCode": "OR",
      "zip": "97333",
      "lat": 44.5517216,
      "lng": -123.3080225,
      "totalScore": 4.2,
      "reviewsCount": 80,
      "reviewsDistribution": {
        "oneStar": 10,
        "twoStar": 3,
        "threeStar": 2,
        "fourStar": 10,
        "fiveStar": 55
      },
      "scoredReviews": 16,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.0625,
        "full_service": 0.0625,
        "self_serve_bay": 0,
        "inbay_automatic": 0,
        "hand_wash": 0.125,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.3333333333333333,
        "wait_time": -1,
        "result_quality": 0.3076923076923077,
        "staff": 0.7692307692307693,
        "equipment_working": -1,
        "cleanliness_of_facility": 0,
        "membership_value": 1
      },
      "damageRate": 0.0625,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.0625,
      "competitors": {
        "ring1Count": 1,
        "ring3Count": 15,
        "ring5Count": 5,
        "ring1AvgRating": 5,
        "ring3AvgRating": 4.683333333333334,
        "ring5AvgRating": 4.425
      }
    }
  ]
}