{ "apiVersion": 1, "self": "https://washindex.com/api/chains/ocean-express-car-wash.json", "humanUrl": "https://washindex.com/car-wash-chains/ocean-express-car-wash", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). 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Friendly staff!!!" ] }, { "aspect": "staff", "score": 0.8910098522167488, "mentions": 1624, "posMentions": 1535, "snippets": [ "The people are always friendly and helpful. The car wash dose a great job on cleaning my truck.", "Place does what it’s supposed, great service, quick and nice. Prices aren’t outrageous and the vacuum area is well kept. Solid place to get a quick wash" ] }, { "aspect": "wait_time", "score": 0.7982456140350878, "mentions": 228, "posMentions": 205, "snippets": [ "Quick turn around when visit during the week", "The car wash was super efficient and quick! Friendly service too!!" ] }, { "aspect": "result_quality", "score": 0.7426246185147508, "mentions": 983, "posMentions": 845, "snippets": [ "Always pleasant. Great way to get a wash!", "Excellent service but prices keeps creeping UP. Guys!!!!" ] } ], "topComplaints": [ { "aspect": "equipment_working", "score": 0.21487603305785125, "mentions": 121, "negMentions": 47, "snippets": [ "We got the 20$ car was sadly my vehicle is still dirty. I don’t kno why and it’s kinda sad that their machines don’t do the greatest job.", "I tried it for the second time . Not a fan of this place at all. The wash it self isn’t bad but the dry blower part is terrible!!! My vehicle was completely wet when I went thru .. and for 15.00 !!" ] }, { "aspect": "price", "score": 0.40358744394618834, "mentions": 223, "negMentions": 66, "snippets": [ "Great place can't beat the unlimited plan. But they doubled prices boo", "Towels are always low, black \"scrapes\" against vehicle & dirty water. Also increased prices multiple times since joining" ] }, { "aspect": "membership_value", "score": 0.4594594594594595, "mentions": 148, "negMentions": 40, "snippets": [ "Towels are always low, black \"scrapes\" against vehicle & dirty water. Also increased prices multiple times since joining", "Not as effective as it used to be Had to take car through a second time. Tipped the \"broom guys\" to brush the hood and trunk. Came out as bad as the first time Monthly subscription cancelled the same thing as I bought it" ] }, { "aspect": "result_quality", "score": 0.7426246185147508, "mentions": 983, "negMentions": 115, "snippets": [ "I expected my car to be cleaner considering I bought the best wash package.", "My first time going and I didn't have a great experience. My car wasn't very clean." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-01", "endMonth": "2025-01", "extremeMonth": "2024-05", "baselineValue": 4.619565217391305, "windowValue": 4.061046511627907, "extremeValue": 3.6207729468599035, "durationMonths": 13, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 11, "rate": 0.16923076923076924 }, { "key": "damage", "label": "vehicle damage", "count": 7, "rate": 0.1076923076923077 }, { "key": "wash_quality", "label": "wash result quality", "count": 6, "rate": 0.09230769230769231 }, { "key": "refund", "label": "refund / billing dispute", "count": 5, "rate": 0.07692307692307693 }, { "key": "equipment", "label": "broken equipment", "count": 3, "rate": 0.046153846153846156 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Conroe", "state": "TX", "ym": "2024-12", "stars": 1, "text": "Highly suggest not to get the monthly membership with them. It’s very sketchy it’s expensive whenever I got it. I was told that I can cancel anytime so I went to cancel online over a month ago and then this month I still got charged when I went up there to talk to them about why I got charged they told me that even though they have a whole system where you can cancel online apparently it doesn’t work which nobody seems to inform you whenever you get the membership they told me that I have to go in person and cancel but nobody told me that you can’t cancel online so I asked for a refund seeing " }, { "city": "Conroe", "state": "TX", "ym": "2024-11", "stars": 1, "text": "Hey all. I used this car wash for over 5 months. I thought everything was great. Vacuums and pressurized air are available. Not in a bad location. Sadly the car wash stripped my cars paint down to the primer. I now have spots of primer showing through the paint on the seams of my car in several locations. I will have to pay a body shop to respray these areas. Not amused!! Update: I reached out to the business as I was asked to with no response back from them. I decided to include pictures of the damage and lower my rating to 1 star for being lied to about correcting the situation. I don’t like" }, { "city": "Conroe", "state": "TX", "ym": "2024-09", "stars": 2, "text": "Well, 1st off, they do not offer a monthly membership deal, which was unfortunate. The basic wash is 8.00 bucks and does absolutely nothing to actually clean your vehicle nor the fellas using the scrubber to hit the front end of the vehicle worthless my opinion... Now the vacuum situation again 8.00 bucks for the basic wash which just throws water on your vehicle. I get to the vacuums to complete my experience at this location, and this service guy felt the need to tell me where I can vacuum out my vehicle. Closed off sections for what? You received my cash for a worthless car wash and then ha" }, { "city": "Conroe", "state": "TX", "ym": "2024-04", "stars": 1, "text": "They were trying a new soap that wasn’t working out to well. The attendant said they added degreasers to try and improve the soap. After running my car through it looked much worse than before I brought it in. They was a thick film on the windows and the rims looked as someone sprayed grease on them. They attendant took my name and number as well as another person that was experiencing the same thing. I had to take my car to quick quack car wash and drive it through 2 times to clean up the mess. The manager never bothered to call and check on what happened. I have since moved my membership to " } ], "ownership": { "rate": 0.015384615384615385, "count": 1, "priorBrand": "Clean Express Auto Wash", "priorBrandCount": 1, "priorBrandShare": 1 } }, { "metric": "volume", "direction": "drop", "startMonth": "2024-01", "endMonth": "2024-06", "extremeMonth": "2024-03", "baselineValue": 55, "windowValue": 19.666666666666668, "extremeValue": 17.666666666666668, "durationMonths": 6, "themes": [ { "key": "membership", "label": "membership / cancellation friction", "count": 6, "rate": 0.20689655172413793 }, { "key": "wash_quality", "label": "wash result quality", "count": 5, "rate": 0.1724137931034483 }, { "key": "damage", "label": "vehicle damage", "count": 3, "rate": 0.10344827586206896 }, { "key": "staff", "label": "staff conduct", "count": 2, "rate": 0.06896551724137931 }, { "key": "ownership_change", "label": "ownership transition", "count": 1, "rate": 0.034482758620689655 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Conroe", "state": "TX", "ym": "2024-04", "stars": 1, "text": "They were trying a new soap that wasn’t working out to well. The attendant said they added degreasers to try and improve the soap. After running my car through it looked much worse than before I brought it in. They was a thick film on the windows and the rims looked as someone sprayed grease on them. They attendant took my name and number as well as another person that was experiencing the same thing. I had to take my car to quick quack car wash and drive it through 2 times to clean up the mess. The manager never bothered to call and check on what happened. I have since moved my membership to " }, { "city": "Atascocita", "state": "TX", "ym": "2024-05", "stars": 1, "text": "Didn't clean the car well at all. Brought it to the attention of staff and showed him. He shrugged his shoulders and walked away!!!" }, { "city": "Atascocita", "state": "TX", "ym": "2024-01", "stars": 1, "text": "I have obtained soooo many scratches on my car from this car wash. Vehicle still dirty after wash. Also there were no towels. Employees stood and watched me going to each towel holder that had no clean towels. Will definitely be canceling my membership. Super unsatisfying." }, { "city": "Atascocita", "state": "TX", "ym": "2024-01", "stars": 1, "text": "I’ve cancelled my membership twice in person, left voice messages, and we are still being charged. Will someone please contact me. We moved out of the city" } ], "ownership": { "rate": 0.034482758620689655, "count": 1, "priorBrand": "Clean Express Auto Wash", "priorBrandCount": 1, "priorBrandShare": 1 } }, { "metric": "volume", "direction": "rise", "startMonth": "2025-02", "endMonth": "2026-01", "extremeMonth": "2025-03", "baselineValue": 55, "windowValue": 288.3333333333333, "extremeValue": 708.3333333333334, "durationMonths": 12, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.571428571428571, "avgCompetitorsRing3": 39.57142857142857, "avgCompetitorsRing5": 59.142857142857146, "medianRing1": 4, "medianRing3": 42, "medianRing5": 58 }, "timeseries": [ { "month": "2024-01", "reviews": 27, "avgRating": 3.6296296296296298 }, { "month": "2024-02", "reviews": 18, "avgRating": 4.333333333333333 }, { "month": "2024-03", "reviews": 17, "avgRating": 4.176470588235294 }, { "month": "2024-04", "reviews": 18, "avgRating": 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