{
  "apiVersion": 1,
  "self": "https://washindex.com/api/chains/new-day-car-wash.json",
  "humanUrl": "https://washindex.com/car-wash-chains/new-day-car-wash",
  "apiRoot": "https://washindex.com/api/index.json",
  "glossary": "https://washindex.com/glossary",
  "methodology": "https://washindex.com/methodology",
  "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). See /glossary for field definitions or /methodology for the pipeline.",
  "slug": "new-day-car-wash",
  "chain": {
    "name": "New Day Car Wash",
    "website": "newdaycarwash.com",
    "locationCount": 6
  },
  "generatedAt": "2026-05-24T18:18:04.517Z",
  "summary": {
    "locationCount": 6,
    "totalReviews": 6321,
    "avgRating": 4.9,
    "scoredReviews": 3902,
    "spamFlagged": 0,
    "statesServed": 1,
    "dominantFormat": "express_tunnel",
    "damageRate": 0.0046130189646335215,
    "membershipMentionRate": 0.09405433111225013,
    "membershipCancellationRate": 0.02452316076294278,
    "membershipUnlimitedRate": 0.10354223433242507,
    "upsellPressureRate": 0.0015376729882111738
  },
  "formatRates": {
    "express_tunnel": 0.018964633521271142,
    "full_service": 0.008713480266529985,
    "self_serve_bay": 0.01922091235263967,
    "inbay_automatic": 0.0007688364941055869,
    "hand_wash": 0.004869297796002051,
    "detail_shop": 0.005894413121476166,
    "mobile_service": 0,
    "truck_rv_fleet": 0.0010251153254741158
  },
  "aspectScores": {
    "price": 0.6204819277108434,
    "wait_time": 0.9473684210526315,
    "result_quality": 0.9204968944099379,
    "staff": 0.9737559645535105,
    "equipment_working": 0.6549707602339181,
    "cleanliness_of_facility": 0.9920634920634921,
    "membership_value": 0.7729468599033816
  },
  "aspectVolume": {
    "price": 166,
    "wait_time": 114,
    "result_quality": 1610,
    "staff": 2934,
    "equipment_working": 171,
    "cleanliness_of_facility": 252,
    "membership_value": 207
  },
  "amenities": {
    "has_free_vacuums": 0.05817529472065607,
    "has_paid_vacuums": 0.0033316248077908763,
    "has_mat_cleaner": 0.0292157867760123,
    "has_dog_wash": 0,
    "has_air_dryer": 0.026140440799589954,
    "has_hand_dry": 0.0010251153254741158,
    "uses_ceramic_spray": 0,
    "uses_triple_foam": 0,
    "uses_spot_free_rinse": 0,
    "uses_underbody_wash": 0.00025627883136852895,
    "uses_tire_shine": 0.005894413121476166,
    "water_reclamation_mentioned": 0.00025627883136852895,
    "app_mentioned": 0.0005125576627370579,
    "license_plate_recognition": 0.0007688364941055869
  },
  "priceTier": {
    "cheap": 42,
    "fair": 57,
    "expensive": 23
  },
  "topStrengths": [
    {
      "aspect": "cleanliness_of_facility",
      "score": 0.9920634920634921,
      "mentions": 252,
      "posMentions": 251,
      "snippets": [
        "Nice staff members. Great facility. Worth the subscription",
        "Great place to wash your whip! Brodie top notch salesman @ new day. Clean as a whistle 👌🏾"
      ]
    },
    {
      "aspect": "staff",
      "score": 0.9737559645535105,
      "mentions": 2934,
      "posMentions": 2895,
      "snippets": [
        "Nice staff members. Great facility. Worth the subscription",
        "Great experience!! Helped me with a vacuum issue right away. 10/10"
      ]
    },
    {
      "aspect": "wait_time",
      "score": 0.9473684210526315,
      "mentions": 114,
      "posMentions": 111,
      "snippets": [
        "Very friendly employees. Easy in and out.",
        "Amazing staff and always kind and quick!!"
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.9204968944099379,
      "mentions": 1610,
      "posMentions": 1535,
      "snippets": [
        "Great car wash but I didn't see any cleaners for the inside of my car and one of the hoses didn't suction well.",
        "Attendance were very courteous. The car wash seems like it gives you more of a wash compared to the other locals around. Love it when you vacuum there are cover shade over you to block the Sun. 😎🚗"
      ]
    }
  ],
  "topComplaints": [
    {
      "aspect": "price",
      "score": 0.6204819277108434,
      "mentions": 166,
      "negMentions": 31,
      "snippets": [
        "$25 for ineffective tire shine and having to clean the interior yourself is not worth it.",
        "$25 for tire shine and it doesn't even get the whole tire!! They don't scrub the bugs off either. Very disappointed in the wash. Will NOT return."
      ]
    },
    {
      "aspect": "equipment_working",
      "score": 0.6549707602339181,
      "mentions": 171,
      "negMentions": 29,
      "snippets": [
        "Great folks, plenty of great help. Car wash does not always work 100%. Means the wash job i get on 280 location is much better. I hope they get this one 100% operational soon. I have two memberships and will have to cancel . Much more convenient of Valleydale",
        "Car wash Ripped the front quarter panel off my truck filled out an incident report with them and it’s been over a month and they won’t do anything to fix it or even contact me"
      ]
    },
    {
      "aspect": "membership_value",
      "score": 0.7729468599033816,
      "mentions": 207,
      "negMentions": 23,
      "snippets": [
        "Great folks, plenty of great help. Car wash does not always work 100%. Means the wash job i get on 280 location is much better. I hope they get this one 100% operational soon. I have two memberships and will have to cancel . Much more convenient of Valleydale",
        "This place is a ripoff. They immediately tricked me into a monthly contract."
      ]
    },
    {
      "aspect": "result_quality",
      "score": 0.9204968944099379,
      "mentions": 1610,
      "negMentions": 53,
      "snippets": [
        "Not a very good wash. Don’t clean the back of my cat",
        "$25 for ineffective tire shine and having to clean the interior yourself is not worth it."
      ]
    }
  ],
  "executiveSummary": {
    "anomalies": [
      {
        "metric": "volume",
        "direction": "drop",
        "startMonth": "2024-01",
        "endMonth": "2024-12",
        "extremeMonth": "2024-06",
        "baselineValue": 206,
        "windowValue": 36.416666666666664,
        "extremeValue": 18.333333333333332,
        "durationMonths": 12,
        "themes": [
          {
            "key": "damage",
            "label": "vehicle damage",
            "count": 3,
            "rate": 0.3333333333333333
          },
          {
            "key": "price_hike",
            "label": "price hike / value loss",
            "count": 2,
            "rate": 0.2222222222222222
          },
          {
            "key": "membership",
            "label": "membership / cancellation friction",
            "count": 1,
            "rate": 0.1111111111111111
          },
          {
            "key": "wash_quality",
            "label": "wash result quality",
            "count": 1,
            "rate": 0.1111111111111111
          },
          {
            "key": "staff",
            "label": "staff conduct",
            "count": 1,
            "rate": 0.1111111111111111
          }
        ],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": [
          {
            "city": "Vestavia Hills",
            "state": "AL",
            "ym": "2024-10",
            "stars": 1,
            "text": "My new car was scratched when I went through this carwash today. I did not see the scratch until I came home (directly from carwash). I had taken a picture of my car earlier today and there is no scratch on the hood. I have included before and after pics taken today. Not happy."
          },
          {
            "city": "Vestavia Hills",
            "state": "AL",
            "ym": "2024-10",
            "stars": 1,
            "text": "Brought my 2024 silverado in this morning after carefully considering the reviews. I've always hand washed my truck when I'm home. But I'm here in the area for work. Let's start with my first red flag. I asked the guy before entering the tunnel if my antenna would need to be removed. He responded \"if it hasnt been ripped out yet then i wouldnt worry with it\" I explained the truck is new it's never been through a carwash. His response \"it will be fine\". After exiting the tunnel i went to vacuum and dry the excess water off. When doing so I noticed a dent in my passenger door. So then I really s"
          },
          {
            "city": "Vestavia Hills",
            "state": "AL",
            "ym": "2024-08",
            "stars": 1,
            "text": "I went through the car wash, and it ripped half of my bumper off, and bent it under. The picture is of it stretched back out. While the staff was super helpful in using zip ties to put my bumper on, I could tell they were trying to get out of paying for the damage. I had a little piece of the bumper cover popped out when I bought the car 5 years ago and have been through multiple car washes including theirs with no issues. I was not allowed to talk to anyone in management or given a phone number to call. I received a letter on no letterhead with no contact information nor signed through email "
          },
          {
            "city": "Vestavia Hills",
            "state": "AL",
            "ym": "2024-05",
            "stars": 2,
            "text": "$25 for ineffective tire shine and having to clean the interior yourself is not worth it."
          }
        ]
      },
      {
        "metric": "volume",
        "direction": "rise",
        "startMonth": "2025-06",
        "endMonth": "2026-04",
        "extremeMonth": "2026-04",
        "baselineValue": 206,
        "windowValue": 442.3636363636364,
        "extremeValue": 609.5,
        "durationMonths": 11,
        "themes": [],
        "affectedLocations": 0,
        "topAffectedCities": [],
        "sampleQuotes": []
      }
    ]
  },
  "competitorAverages": {
    "avgCompetitorsRing1": 4,
    "avgCompetitorsRing3": 14.666666666666666,
    "avgCompetitorsRing5": 28.333333333333332,
    "medianRing1": 3.5,
    "medianRing3": 13.5,
    "medianRing5": 22
  },
  "timeseries": [
    {
      "month": "2024-01",
      "reviews": 10,
      "avgRating": 5
    },
    {
      "month": "2024-02",
      "reviews": 28,
      "avgRating": 5
    },
    {
      "month": "2024-03",
      "reviews": 19,
      "avgRating": 5
    },
    {
      "month": "2024-04",
      "reviews": 77,
      "avgRating": 4.857142857142857
    },
    {
      "month": "2024-05",
      "reviews": 23,
      "avgRating": 4.521739130434782
    },
    {
      "month": "2024-06",
      "reviews": 18,
      "avgRating": 4.777777777777778
    },
    {
      "month": "2024-07",
      "reviews": 14,
      "avgRating": 5
    },
    {
      "month": "2024-08",
      "reviews": 28,
      "avgRating": 4.821428571428571
    },
    {
      "month": "2024-09",
      "reviews": 85,
      "avgRating": 4.952941176470588
    },
    {
      "month": "2024-10",
      "reviews": 86,
      "avgRating": 4.895348837209302
    },
    {
      "month": "2024-11",
      "reviews": 30,
      "avgRating": 5
    },
    {
      "month": "2024-12",
      "reviews": 19,
      "avgRating": 4.947368421052632
    },
    {
      "month": "2025-01",
      "reviews": 57,
      "avgRating": 4.87719298245614
    },
    {
      "month": "2025-02",
      "reviews": 286,
      "avgRating": 4.975524475524476
    },
    {
      "month": "2025-03",
      "reviews": 289,
      "avgRating": 4.975778546712803
    },
    {
      "month": "2025-04",
      "reviews": 180,
      "avgRating": 4.983333333333333
    },
    {
      "month": "2025-05",
      "reviews": 206,
      "avgRating": 4.941747572815534
    },
    {
      "month": "2025-06",
      "reviews": 358,
      "avgRating": 4.941340782122905
    },
    {
      "month": "2025-07",
      "reviews": 622,
      "avgRating": 4.938906752411576
    },
    {
      "month": "2025-08",
      "reviews": 413,
      "avgRating": 4.937046004842615
    },
    {
      "month": "2025-09",
      "reviews": 357,
      "avgRating": 4.8767507002801125
    },
    {
      "month": "2025-10",
      "reviews": 276,
      "avgRating": 4.880434782608695
    },
    {
      "month": "2025-11",
      "reviews": 370,
      "avgRating": 4.975675675675675
    },
    {
      "month": "2025-12",
      "reviews": 396,
      "avgRating": 4.952020202020202
    },
    {
      "month": "2026-01",
      "reviews": 379,
      "avgRating": 4.897097625329815
    },
    {
      "month": "2026-02",
      "reviews": 476,
      "avgRating": 4.92436974789916
    },
    {
      "month": "2026-03",
      "reviews": 727,
      "avgRating": 4.927097661623109
    },
    {
      "month": "2026-04",
      "reviews": 492,
      "avgRating": 4.959349593495935
    }
  ],
  "states": [
    {
      "state": "Alabama",
      "stateCode": "AL",
      "locationCount": 6,
      "reviewsTotal": 6321,
      "avgRating": 4.9
    }
  ],
  "locations": [
    {
      "placeId": "ChIJ2wVhS6sXiYgRxjBJnhAmj7Y",
      "title": "New Day Car Wash",
      "street": "4752 Cahaba River Rd",
      "city": "Vestavia Hills",
      "state": "Alabama",
      "stateCode": "AL",
      "zip": "35243",
      "lat": 33.431474,
      "lng": -86.7357679,
      "totalScore": 4.9,
      "reviewsCount": 1634,
      "reviewsDistribution": {
        "oneStar": 19,
        "twoStar": 3,
        "threeStar": 4,
        "fourStar": 25,
        "fiveStar": 1583
      },
      "scoredReviews": 1017,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.029498525073746312,
        "full_service": 0.00983284169124877,
        "self_serve_bay": 0.02359882005899705,
        "inbay_automatic": 0,
        "hand_wash": 0.007866273352999017,
        "detail_shop": 0.004916420845624385,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.6086956521739131,
        "wait_time": 0.9354838709677419,
        "result_quality": 0.9302832244008714,
        "staff": 0.963302752293578,
        "equipment_working": 0.8222222222222222,
        "cleanliness_of_facility": 0.9666666666666667,
        "membership_value": 0.8805970149253731
      },
      "damageRate": 0.00688298918387414,
      "membershipCancellationRate": 0.018018018018018018,
      "membershipMentionRate": 0.10914454277286136,
      "competitors": {
        "ring1Count": 1,
        "ring3Count": 16,
        "ring5Count": 45,
        "ring1AvgRating": 4,
        "ring3AvgRating": 4.392307692307692,
        "ring5AvgRating": 4.493103448275861
      }
    },
    {
      "placeId": "ChIJLeDj1FkNiYgRYpMGGqN2mEU",
      "title": "New Day Car Wash",
      "street": "5961 Chalkville Mountain Rd",
      "city": "Birmingham",
      "state": "Alabama",
      "stateCode": "AL",
      "zip": "35235",
      "lat": 33.6403324,
      "lng": -86.6238853,
      "totalScore": 4.9,
      "reviewsCount": 1255,
      "reviewsDistribution": {
        "oneStar": 8,
        "twoStar": 1,
        "threeStar": 3,
        "fourStar": 29,
        "fiveStar": 1214
      },
      "scoredReviews": 834,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.013189448441247002,
        "full_service": 0.014388489208633094,
        "self_serve_bay": 0.015587529976019185,
        "inbay_automatic": 0,
        "hand_wash": 0.002398081534772182,
        "detail_shop": 0.01079136690647482,
        "mobile_service": 0,
        "truck_rv_fleet": 0.001199040767386091
      },
      "aspectScores": {
        "price": 0.4,
        "wait_time": 0.7142857142857143,
        "result_quality": 0.9341692789968652,
        "staff": 0.9878419452887538,
        "equipment_working": 0.6129032258064516,
        "cleanliness_of_facility": 1,
        "membership_value": 0.7857142857142857
      },
      "damageRate": 0.002398081534772182,
      "membershipCancellationRate": 0.015625,
      "membershipMentionRate": 0.07673860911270983,
      "competitors": {
        "ring1Count": 4,
        "ring3Count": 8,
        "ring5Count": 22,
        "ring1AvgRating": 3.733333333333333,
        "ring3AvgRating": 4.428571428571429,
        "ring5AvgRating": 4.721052631578947
      }
    },
    {
      "placeId": "ChIJ3dNpqcQFiYgRgiG49jUMG7I",
      "title": "New Day Car Wash",
      "street": "1701 Fulton Rd",
      "city": "Fultondale",
      "state": "Alabama",
      "stateCode": "AL",
      "zip": "35068",
      "lat": 33.6095384,
      "lng": -86.8051174,
      "totalScore": 4.9,
      "reviewsCount": 1055,
      "reviewsDistribution": {
        "oneStar": 8,
        "twoStar": 4,
        "threeStar": 7,
        "fourStar": 24,
        "fiveStar": 1012
      },
      "scoredReviews": 651,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.007680491551459293,
        "full_service": 0.004608294930875576,
        "self_serve_bay": 0.02304147465437788,
        "inbay_automatic": 0.0015360983102918587,
        "hand_wash": 0.010752688172043012,
        "detail_shop": 0.007680491551459293,
        "mobile_service": 0,
        "truck_rv_fleet": 0.0030721966205837174
      },
      "aspectScores": {
        "price": 0.7142857142857143,
        "wait_time": 1,
        "result_quality": 0.9194139194139194,
        "staff": 0.9646799116997793,
        "equipment_working": 0.6428571428571429,
        "cleanliness_of_facility": 1,
        "membership_value": 0.75
      },
      "damageRate": 0,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.09370199692780339,
      "competitors": {
        "ring1Count": 3,
        "ring3Count": 17,
        "ring5Count": 12,
        "ring1AvgRating": 3.3,
        "ring3AvgRating": 4.045454545454546,
        "ring5AvgRating": 4.345454545454545
      }
    },
    {
      "placeId": "ChIJVVmQqKoXiYgRSUGpU-xcrT4",
      "title": "New Day Car Wash",
      "street": "5305 US-280",
      "city": "Birmingham",
      "state": "Alabama",
      "stateCode": "AL",
      "zip": "35242",
      "lat": 33.4195172,
      "lng": -86.6771925,
      "totalScore": 4.9,
      "reviewsCount": 1042,
      "reviewsDistribution": {
        "oneStar": 8,
        "twoStar": 1,
        "threeStar": 3,
        "fourStar": 31,
        "fiveStar": 999
      },
      "scoredReviews": 616,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.024350649350649352,
        "full_service": 0.006493506493506494,
        "self_serve_bay": 0.017857142857142856,
        "inbay_automatic": 0.0016233766233766235,
        "hand_wash": 0.003246753246753247,
        "detail_shop": 0.00487012987012987,
        "mobile_service": 0,
        "truck_rv_fleet": 0.0016233766233766235
      },
      "aspectScores": {
        "price": 0.72,
        "wait_time": 1,
        "result_quality": 0.9026217228464419,
        "staff": 0.974304068522484,
        "equipment_working": 0.5172413793103449,
        "cleanliness_of_facility": 1,
        "membership_value": 0.5454545454545454
      },
      "damageRate": 0.006493506493506494,
      "membershipCancellationRate": 0.07142857142857142,
      "membershipMentionRate": 0.06818181818181818,
      "competitors": {
        "ring1Count": 10,
        "ring3Count": 11,
        "ring5Count": 12,
        "ring1AvgRating": 4.714285714285714,
        "ring3AvgRating": 4.6125,
        "ring5AvgRating": 4.1
      }
    },
    {
      "placeId": "ChIJoROyu2epiIgRBsPTvQ_mB6s",
      "title": "New Day Car Wash",
      "street": "1212 Veterans Memorial Pkwy",
      "city": "Tuscaloosa",
      "state": "Alabama",
      "stateCode": "AL",
      "zip": "35404",
      "lat": 33.1976931,
      "lng": -87.5196809,
      "totalScore": 4.9,
      "reviewsCount": 768,
      "reviewsDistribution": {
        "oneStar": 6,
        "twoStar": 2,
        "threeStar": 1,
        "fourStar": 11,
        "fiveStar": 748
      },
      "scoredReviews": 461,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.010845986984815618,
        "full_service": 0.008676789587852495,
        "self_serve_bay": 0.013015184381778741,
        "inbay_automatic": 0.0021691973969631237,
        "hand_wash": 0,
        "detail_shop": 0.0021691973969631237,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.6153846153846154,
        "wait_time": 0.8947368421052632,
        "result_quality": 0.9281767955801105,
        "staff": 0.9765395894428153,
        "equipment_working": 0.631578947368421,
        "cleanliness_of_facility": 1,
        "membership_value": 0.8666666666666667
      },
      "damageRate": 0.006507592190889371,
      "membershipCancellationRate": 0,
      "membershipMentionRate": 0.10629067245119306,
      "competitors": {
        "ring1Count": 2,
        "ring3Count": 29,
        "ring5Count": 22,
        "ring1AvgRating": 3,
        "ring3AvgRating": 4.357142857142857,
        "ring5AvgRating": 4.452941176470589
      }
    },
    {
      "placeId": "ChIJpXKxABg9iYgR-loHyS8bnQQ",
      "title": "New Day Car Wash",
      "street": "4505 Valleydale Rd",
      "city": "Birmingham",
      "state": "Alabama",
      "stateCode": "AL",
      "zip": "35242",
      "lat": 33.3843634,
      "lng": -86.7376231,
      "totalScore": 4.9,
      "reviewsCount": 567,
      "reviewsDistribution": {
        "oneStar": 3,
        "twoStar": 1,
        "threeStar": 2,
        "fourStar": 15,
        "fiveStar": 546
      },
      "scoredReviews": 323,
      "dominantFormat": "express_tunnel",
      "formatRates": {
        "express_tunnel": 0.02476780185758514,
        "full_service": 0.0030959752321981426,
        "self_serve_bay": 0.018575851393188854,
        "inbay_automatic": 0,
        "hand_wash": 0,
        "detail_shop": 0,
        "mobile_service": 0,
        "truck_rv_fleet": 0
      },
      "aspectScores": {
        "price": 0.8181818181818182,
        "wait_time": 1,
        "result_quality": 0.8738738738738738,
        "staff": 0.9801587301587301,
        "equipment_working": 0.5789473684210527,
        "cleanliness_of_facility": 1,
        "membership_value": 0.6071428571428571
      },
      "damageRate": 0.006191950464396285,
      "membershipCancellationRate": 0.075,
      "membershipMentionRate": 0.1238390092879257,
      "competitors": {
        "ring1Count": 4,
        "ring3Count": 7,
        "ring5Count": 57,
        "ring1AvgRating": 4.233333333333333,
        "ring3AvgRating": 3.9333333333333336,
        "ring5AvgRating": 4.480434782608696
      }
    }
  ]
}