{ "apiVersion": 1, "self": "https://washindex.com/api/chains/mr-magic-car-wash-bethel-park.json", "humanUrl": "https://washindex.com/car-wash-chains/mr-magic-car-wash-bethel-park", "apiRoot": "https://washindex.com/api/index.json", "glossary": "https://washindex.com/glossary", "methodology": "https://washindex.com/methodology", "notice": "Stripped fields: mapSvg (~300KB SVG, available in HTML), executiveSummary.paragraphs and sectionDescriptions (legacy precomputed prose, superseded by the narrative engine), per-location.monthly (28-month per-site velocity), and per-location.competitors.ring1/3/5 arrays (per-competitor lists; counts and average ratings preserved). 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Seems the staff is less attentive and the line itself stops multiple times while going through." ] } ], "executiveSummary": { "anomalies": [ { "metric": "rating", "direction": "drop", "startMonth": "2024-11", "endMonth": "2025-04", "extremeMonth": "2025-01", "baselineValue": 4.479166666666667, "windowValue": 4.051212938005391, "extremeValue": 3.9880444466579235, "durationMonths": 6, "themes": [ { "key": "equipment", "label": "broken equipment", "count": 10, "rate": 0.15873015873015872 }, { "key": "membership", "label": "membership / cancellation friction", "count": 7, "rate": 0.1111111111111111 }, { "key": "closed", "label": "closed or non-operational", "count": 6, "rate": 0.09523809523809523 }, { "key": "damage", "label": "vehicle damage", "count": 5, "rate": 0.07936507936507936 }, { "key": "refund", "label": "refund / billing dispute", "count": 4, "rate": 0.06349206349206349 } ], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [ { "city": "Morgantown", "state": "WV", "ym": "2025-03", "stars": 1, "text": "I went through this car was today, paid the $25 for magic shine ...well needless to say I'll not go back. The front guy didn't prewash my car, and once I got done I checked and my car was scratched the heck on my passenger side and car was still filthy !!!" }, { "city": "Morgantown", "state": "WV", "ym": "2024-12", "stars": 1, "text": "This is specifically for the Chestnut Ridge location. They constantly have one bay closed which makes it a 20-30 minute wait at times if there is any line at all." }, { "city": "Bethel Park", "state": "PA", "ym": "2025-04", "stars": 2, "text": "Long time member, used other Mr.Magic car washes and was satisfied. Recently went through Route 88 building. Heard a bang when we pulled in, employee gave thumbs up sign so we thought no problem. Two days later in the sun we saw scratches on both sides of the vehicle. Have called and left messages to have repaired.No response." }, { "city": "Bethel Park", "state": "PA", "ym": "2024-12", "stars": 1, "text": "Took my car through the wash today. First a truck that was already in the washed had to be backed out. ( no idea why) then I go in a few cars later and halfway through something ahead happens and couple cars stop on the track. My car ends up pushing the car in front of me. Then the car behind me hits me. There was nothing I could do at that point. My rear wiper got ripped off and I have damage to the front and back of my truck now. When I pulled out i immediately went to the attendant and asked him what happened. He had no clue what I was even talking about. I said so you don’t get any alarms " } ], "ownership": { "rate": 0.031746031746031744, "count": 2, "priorBrand": "Southern Shine Car Wash", "priorBrandCount": 1, "priorBrandShare": 0.5 } }, { "metric": "volume", "direction": "rise", "startMonth": "2024-04", "endMonth": "2024-06", "extremeMonth": "2024-05", "baselineValue": 93, "windowValue": 170.66666666666666, "extremeValue": 170.66666666666666, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-06", "endMonth": "2025-08", "extremeMonth": "2025-07", "baselineValue": 93, "windowValue": 198, "extremeValue": 198, "durationMonths": 3, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] }, { "metric": "volume", "direction": "rise", "startMonth": "2025-12", "endMonth": "2026-04", "extremeMonth": "2026-03", "baselineValue": 93, "windowValue": 223, "extremeValue": 261, "durationMonths": 5, "themes": [], "affectedLocations": 0, "topAffectedCities": [], "sampleQuotes": [] } ] }, "competitorAverages": { "avgCompetitorsRing1": 4.75, "avgCompetitorsRing3": 24.25, "avgCompetitorsRing5": 45.25, "medianRing1": 5, "medianRing3": 23.5, "medianRing5": 44.5 }, "timeseries": [ { "month": "2024-01", "reviews": 55, "avgRating": 4.109090909090909 }, { "month": "2024-02", "reviews": 75, "avgRating": 4.2 }, { "month": "2024-03", "reviews": 93, "avgRating": 4.591397849462366 }, { "month": "2024-04", "reviews": 58, "avgRating": 3.6379310344827585 }, { "month": "2024-05", "reviews": 350, "avgRating": 4.6971428571428575 }, { "month": "2024-06", "reviews": 104, "avgRating": 4.653846153846154 }, { "month": "2024-07", "reviews": 55, "avgRating": 4.5636363636363635 }, { "month": "2024-08", "reviews": 79, "avgRating": 4.30379746835443 }, { "month": "2024-09", "reviews": 162, "avgRating": 4.537037037037037 }, { "month": "2024-10", "reviews": 85, "avgRating": 4.258823529411765 }, { "month": "2024-11", "reviews": 46, "avgRating": 4.282608695652174 }, { "month": "2024-12", "reviews": 54, "avgRating": 3.8518518518518516 }, { "month": "2025-01", "reviews": 97, "avgRating": 4.134020618556701 }, { "month": "2025-02", "reviews": 46, "avgRating": 3.9782608695652173 }, { "month": "2025-03", "reviews": 89, "avgRating": 3.898876404494382 }, { "month": "2025-04", "reviews": 39, "avgRating": 4.282051282051282 }, { "month": "2025-05", "reviews": 35, "avgRating": 3.8285714285714287 }, { "month": "2025-06", "reviews": 96, "avgRating": 4.479166666666667 }, { "month": "2025-07", "reviews": 297, "avgRating": 4.760942760942761 }, { "month": "2025-08", "reviews": 201, "avgRating": 4.711442786069652 }, { "month": "2025-09", "reviews": 90, "avgRating": 4.444444444444445 }, { "month": "2025-10", "reviews": 79, "avgRating": 4.3544303797468356 }, { "month": "2025-11", "reviews": 156, "avgRating": 4.762820512820513 }, { "month": "2025-12", "reviews": 150, "avgRating": 4.6066666666666665 }, { "month": "2026-01", "reviews": 182, "avgRating": 4.769230769230769 }, { "month": "2026-02", "reviews": 289, "avgRating": 4.581314878892734 }, { "month": "2026-03", "reviews": 295, "avgRating": 4.677966101694915 }, { "month": "2026-04", "reviews": 199, "avgRating": 4.63819095477387 } ], "states": [ { "state": "Pennsylvania", "stateCode": "PA", "locationCount": 15, "reviewsTotal": 7073, "avgRating": 4.394231584900325 }, { "state": "West Virginia", "stateCode": "WV", "locationCount": 1, "reviewsTotal": 134, "avgRating": 3.7 } ], "locations": [ { "placeId": "ChIJiwWWU6xdNIgRdfcVEVAgi_o", "title": "Mr. Magic Car Wash - 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